Joe Hertvik
How IT Maintenance Affects Competitiveness (and What to Do about It)

The recently published State of ITSM report from BMC and Forbes Insights on the state of information technology service management (ITSM) revealed some interesting findings about how much of a typical IT budget is spent on ongoing maintenance and management versus how much is spent on new project development and new initiatives; how ongoing maintenance and management costs hurt organizational competitiveness; and what organizations can do about it. Here are the details behind these findings. Forbes Insights surveyed 261 senior-level executives from around the world, representing organizations at various revenue levels from small (<$500 million) to large (> $5 billion). This provided a good cross-section of organizations from which to draw some interesting conclusions. When IT … [Read More]