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Overview
Available for deployment on SaaS or on-premises
314%
ROI increase over 3 years
95%
improvement in IT asset security
$7.1 million
total value of all improvements over 3 years
Equip IT and stakeholders with a dynamic view of all IT assets, services, and relationships so they can improve operations and minimize risk.
Agentless continuous discovery
Automatically discover your assets and map relationships across cloud and on-premises environments, keeping data current without manual updates.
Blueprint-Automated Service Modeling
Rapidly visualize and control infrastructure that supports specific business needs with an extensive library of service modeling blueprints.
Data reconciliation
Unify data from diverse topology sources, ensuring a comprehensive and accurate view.
Ingest BMC Helix Discovery topology data and third-party data into the BMC Helix platform to create an exceptionally rich source of truth, powering observability and delivering AIOps insights.
Real-time service awareness
Connect service models, topology, and telemetry to pinpoint root causes and visualize related impacts.
Crucial context
Merge real-time contextual data with historical performance trends to enable proactive outage alerting, “Best Action” recommendations, and other AIOps capabilities.
Use detailed asset data to pinpoint risks, locate backdoor entry points, and strengthen regulatory compliance.
Regulatory compliance
Streamline audits with automated, detailed asset inventories that stay up to date in your baseline dashboard.
Blind spot detection
Expose hidden or undocumented assets, dependencies, and relationships.
SSL/TLS Certificate Management
Discover and manage security certificates across your organization’s IT infrastructure.
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How we do it
Automated, agentless discovery continuously scans and maps your assets.
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Explore dependencies to understand risk and impact to relationships.
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Verify the accuracy and consistency of data for informed decision making.
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Use Cases
IT security teams face relentless pressure from both internal and external sources as the number and intensity of security attacks continue to grow. Thanks to shadow IT, sensitive data now lives everywhere. Unidentified, unused applications and inactive devices open penetration points for security attacks, while third-party software, open-source inventory, and assets that lie unsecured outside the datacenter introduce additional risk.
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Use Cases
Customer Success
We help ensure your implementation meets your business requirements and user expectations, from data validation to end user training and everything in between.
Customer Success
Fernando Zangari
Senior Manager, Telefonica
Analyst Report
Dive deeper
Analyst Research
BMC Helix receives highest scores possible in Vision, Roadmap, and Agentic AI, advisor, and assistant criterion in Forrester AIOps Platforms Wave
White Paper
Learn how AIOps goes beyond observability with intelligent automation and proactive insights that drive IT efficiency and business value.
White Paper
Learn why AIOps and observability are business-critical for today’s complex environments in this white paper that explores their advanced capabilities.
Video
BMC Helix empowers ITSM teams with agentic AI to automate workflows, reduce service requests, and increase productivity.
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