The global coronavirus pandemic has triggered immediate and sweeping changes to the way we live and...
The BMC Beat
Remote Working 101—Tips From the Field
The Transcendent Customer Experience Is Already Here
If the current environment has taught us anything, it’s that the digital transformation that’s been...
Top 10 Popular Blog Posts
SaaS vs PaaS vs IaaS: What’s The Difference and How To Choose
IT Support Levels Clearly Explained: L1, L2, L3, and More
Service Level Agreement (SLA) Examples and Template
Internal vs External Customers: How Are They Different?
COBIT vs ITIL: IT Governance Frameworks
IT Security Vulnerability vs Threat vs Risk: What are the Differences?
SRS: Software Requirement Specifications Basics
Cost Per Ticket: The Ultimate Service Desk Metric
Top Paying IT Certifications for 2020
Public vs Private vs Hybrid Cloud Differences
About BMC Software
BMC has unmatched experience in IT management, supporting 84 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for six years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe... Learn more
IT Service Management
Service Availability: Calculations and Metrics, Five 9s, and...
According to ITIL®, availability refers to the ability of a configuration item or IT service to...
Using Mean Time to Identify (MTTI) as a Service Desk Metric
The state of ITSM in 2020 is characterized by great workplace upheaval. Millions have been made to...
The BMC Support Organization
Buyer's Guide for IT Service & Operations Management
ITIL: The Complete Guide to ITIL 4
Advancing to the Future of Service Management – Part 1: Core Components of Future-Ready Service Management
Free Download: Gartner Magic Quadrant for ITSM
Incident Management vs Problem Management for 2020
Problem Management in ITIL 4 and Beyond
SLA Best Practices for ITIL, Help Desk & Service Desk
How to Build an IT Service Catalog
Tiered IT Support in the Digital Age
Workload Automation
XebiaLabs and Control-M: What’s the difference?
I recently came across an interesting article on cio.com titled What is a chief automation officer...
Workflow Orchestration vs. Continuous Integration: What’s the...
For most companies, Digital Transformation is no longer just a buzzword but a very real shift in...
IT Automation vs IT Orchestration: Using Both for Maximum Benefit
Control-M vs Ansible: How are they Different?
What Are Managed File Transfers? MFT Explained
Workload Automation (WLA) vs Robotic Process Automation (RPA): What’s The Difference?
Workflow Orchestration: An Introduction
IT Central Station Report: Selecting a Workload Automation Tool
Analyst Report: 2019 EMA Radar Report for Workload Automation
Putting Workflow Orchestration to Work for You
Job Scheduling vs Workload Automation: What’s The Difference?
Control-M Reviews and User Ratings: The Definitive List
Mainframe
Save Time and Money with Updated Unload Times
If you manage IBM® Db2® then you know your main objective is great performance. Of course, real...
BMC Plus Compuware: Laser Focused on a Transcendent Customer...
We’ve all heard the phrase, “the customer is king”. Now more than ever, this applies to innovation...
What is the Rolling 4-Hour Average?
Lowering Mainframe Software Licensing Costs
Free: Reference Guides for DB2 12 & DB2 11 for z/OS
Forrester Research: 5 Best Practices for Handling Mainframe Modernization
Bridging the Mainframe Capacity Management Knowledge Gap
Application & Platform Legacy Modernization: Benefits & Risks
Cybersecurity Incident Response on the Mainframe
Mainframe MIPS: An Introduction
Access 2019 Mainframe Survey Results
Java on the Mainframe: z/OS vs Linux
AIOps
An Introduction to Self-Driving Networks
Remember when we had to explain what the cloud is? This small innocent-sounding word caused an...
AIOps in 2020: A Beginner’s Guide
[Note: this has been updated following the release of the latest version of the Gartner Market...
AIOps Machine Learning: Supervised vs Unsupervised
RIA Vendor Selection Matrix on AIOps Top 15 Global Vendors
AIOps Use Cases: From Theory to Practice
Learn AIOps webinar series
IT Operations Trends and AIOps Adoption – Feedback from the Frontline
How AIOps Is Leading Digital Transformation
Want a Unified Approach to Monitoring and Event Management? You’re Not Alone.
How Automation Maximizes AIOps Value
2019 Gartner Market Guide for AIOps Platforms
Key Capabilities to Look for in a Genuinely Useful AIOps Solution
Business of IT
Big Data & ML
Editor's Picks
CapEx vs OpEx in 2020: An Introduction
IT professionals generally have two options when it comes to procuring new equipment, capabilities...
18 Must-Read Digital Transformation Books for 2020
CIOs face a number of challenges when it comes to the concept of digital transformation or DX. And...