We don’t just welcome your input—we thrive on it.
As a company dedicated to innovation, we believe that a good product should always be evolving. So when it comes to updating or improving our solutions, we consider it critical to listen to the people who use them the most: our customers.
When you send in feedback, we take it seriously.
Our thorough, end-to-end process proactively captures feedback and pain points, analyzes it, and then actions on it. This approach ensures that our products work well for our customers and evolve to meet future needs.
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Here's how it works
We collect feedback from surveys that are strategically placed across the customer journey.
We aggregate customer feedback into the BMC Voice of the Customer Program for in-depth analysis.
We work across the organization to deliver improvements to products and services based on your feedback.
We share improvements and changes with our customers in the Community and upon completion of our surveys.
Join the BMC Community to connect with peers, ask questions, and take part in exchanges about products and solutions.
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