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BMC Helix for Observability and AIOps

BMC AIOps leverages the power of Generative AI and Observability to identify and prevent IT issues before they arise.

Harness the power of complexity. Turn the modern flood of data into a competitive advantage.

1.3 million

metrics ingested per second

A leader

in the Forrester WaveTM: Process-Centric AI For IT Operations (AIOps)

The only

AIOps solution with topology reconciliation

Give It A Try

See the promise of automation in action

Access our guided demo to discover how teams like yours are realizing the full potential of AIOps.

Try it for free

Seamless Integrations

A few of our integrations include:

Google Cloud

How You Can Use It

See how roles like yours can benefit from BMC Helix for Observability and AIOps.

Chief Information Officers (CIOs) must now lead the charge in conducting business in a digital age. BMC Helix enables them to rapidly understand and prioritize business risk, increase customer happiness, and grow new business.

Driving innovation without disrupting business can be a precarious challenge. BMC Helix creates more time for focused innovation by helping teams zero in on the root cause of problems, predict future issues, and automate remediation. Leaders can do a better job of ensuring day-to-day performance while also pioneering changes in business and IT strategy.

For a Director of Operations, the inability to identify problems early means teams are constantly in “firefighting” mode, reacting to the latest issues. BMC Helix enables teams to cut through the noise, proactively identify issues before they impact the business, and speed time to resolution when a fix is needed.

The need to correlate disparate data from different tools makes it difficult for Network Operations Center Engineers to quickly diagnose and fix problems. BMC Helix helps teams to automate the data correlation process and proactively identify issues so engineers can spend more time on higher-value activities.

For Site Reliability Engineers, efficiency is critical to keeping systems running. But too much manual toil slows the ability to find the root cause of issues and report back to development. BMC Helix offers proactive outage alerting and root cause analysis capabilities that allow Site Reliability Engineers to quickly understand and diagnose issues.

Director of Operations

What's New

Check out enhancements to AIOps and observability capabilities from the latest release.

What new in AIOps

BMC Helix now supports Oracle Cloud Infrastructure (OCI) in addition to Amazon Web Services (AWS), Microsoft Azure, Google Cloud, and IBM Cloud.

The What-if Scenario Planning tool has a new, updated user interface and can now support simulations of Kubernetes deployments.

BMC Helix Dashboards can now predictively visualize time-series data from within a dashboard panel.

BMC Helix AIOps now supports Kubernetes (K8s) log collection, expanding the scope of observability data collection that can be used in root cause analysis.


We offer bundled pricing to fit wherever you are on your AIOps journey. 


Enjoy all observability and AIOps functions, service discovery and modeling, and basic resource utilization viewing. Includes features such as: 

  • Persona-based service health dashboards
  • AI event correlation and root cause isolation
  • Topology reconciliation with 3rd party sources
Learn more


Enjoy all capabilities included in Standard along with:

  • CMDB integration
  • Workload right-sizing to balance cost and risk
  • What-if scenario planning
Learn more