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ServiceOps: Unify service and operations management

Modernize processes, workflows, collaboration across your customers and teams

What is ServiceOps?

ServiceOps, commonly defined as the merging of service management and operations management, is being considered by many companies as part of their digital transformation journeys.

Many IT industry experts view ServiceOps as a forward-thinking technology strategy. We believe that ServiceOps is a reality today to remove organizational silos between service and operations management functions, open new collaboration channels, elevate experiences and boost productivity for teams across IT, Product Development, HR and beyond.

BMC’s Strategic Approach to ServiceOps

BMC’s approach to ServiceOps extends beyond simply combining service and operations management. BMC Helix Platform empowers organizations to modernize business processes, accelerate DevOps, integrate intelligence for faster, better decisions and strengthen collaboration across lines of business.

  • Unify data and workflows throughout your hybrid cloud environment, minimizing manual, repetitive processes and increasing the speed to desired business outcomes.
  • Spend less time reactively responding to incidents and proactively resolve them before occurrence through integrated cross-platform AI/ML, Intelligent Automation, Predictive Service Management combined with other BMC Helix solutions.
  • Automate processes and reduce silos to foster collaboration across IT, Lines of Business, Product teams and customers.

The value of BMC Helix for ServiceOps

BMC Helix empowers your business to lead ServiceOps transformation to achieve desired business outcomes and adapt to market changes faster.

With BMC Helix for ServiceOps, you can expect:

Microservices Platform

An open, unified microservices platform that breaks classical barriers while integrating development and security processes. Persistent layers enable intelligence and automation across the enterprise.

Operations Management

AI/ML-driven service and operations management for rapid incident and event analysis, collaboration, swarming, root cause isolation, and automated corrective action.

Streamlined Change Mgmt

Streamlined change management, utilizing AI-driven change analytics to optimally deploy new services, increase resilience, and minimize intrusions into agile processes.

Comprehensive Dashboards

Intelligent, actionable insights and comprehensive dashboards that show how services perform, recommend ways to improve performance and fix potential issues, and identify innovation opportunities.

Over 60% of organizations surveyed say their top strategic priority for the next 3-5 years is to deliver successful innovations, which requires implementing intelligent services and operations, increasing automation, applying a DevOps approach, and creating better customer experiences. — Hanover Research
Driving DevOps Success with Intelligent Automation and Analytics

Ready to discover how BMC Helix for ServiceOps can transform your business?