What is BMC HelixGPT?
BMC HelixGPT, is a generative AI tool within BMC Helix ServiceOps that boosts productivity for problem-solving and decision making. Use cases include incident clustering, root cause analysis, human-like conversations and live chat session summarization.
Benefits of BMC HelixGPT
(i) BMC HelixGPT provides faster data analysis, content generation, process optimization, and conversational question and answers for incident and problem management.
(ii) The generative AI-powered ServiceOps provides real-time recommendations based on past and current information that help administrators in decision-making.
(iii) BMC HelixGPT generates insights for incident analysis in a simplified, natural language, which helps agents find the root cause of the problem. It helps analyze and respond to employee queries, and offers helpful interactions, enhancing the overall user experience.
Want to learn more?
We are hosting a NEW monthly webinar series that will take you on a fascinating journey from the fundamentals of AI to the cutting-edge world of Composite AI. Over our series we will explore how AI is transforming IT operations and dive deep into the revolutionary approach of Composite AI, where multiple AI techniques work together to deliver unparalleled insights and automation.
We have already hosted two incredibly informative sessions on Intelligent Ticket Resolution with Agent Assist and How BMC Helix addresses the complexities of production deployments for Generative AI (GenAI) with our innovative, no-code HelixGPT Manager.
We have a session coming up on 28th August 2024 - Using HelixGPT to Enable ServiceOps - You don't want to miss it! ;)
Here is all the information you need: https://community.bmc.com/s/news/aA3Kj000000TR4TKAW/helix-gpt-webinar-series
Also, below you will find links to past HelixGPT Webinars and demo videos conducted by BMC.
Webinars
● Helix GPT - Expert of Your Systems - Recording
● How BMC Helix AIOps and HelixGPT Enables Next-Gen IT Operations - Recording - Education
Demo Videos
● BMC HelixGPT-Powered Situation Summaries with Explainability for AIOps
● BMC HelixGPT-Powered Resolution Insights for ITSM
● BMC HelixGPT-Powered Conversational Engagement and Search for DWP
● BMC HelixGPT-Powered Best Action Recommendation for AIOps
● Overview of HelixGPT, use cases and core capabilities
And last but not least, here is the your best starting point for everything HelixGPT: https://www.bmc.com/it-solutions/helixgpt.html
Hope this helps you educate yourself better on how to incorporate HelixGPT on your journey to become an Autonomous Digital Enterprise (ADE).
The Internet of Things, commonly known as IoT, refers to a network of interconnected devices that communicate and share data over the Internet. This extends beyond traditional communication, enabling small devices to gather and exchange information autonomously. For example, in an oil refinery, IoT sensors monitor equipment conditions enabling predictive maintenance to prevent costly downtime and ensure operational safety.
IoT Edge, or edge computing, refers to processing and analyzing data closer to its source rather than relying solely on centralized cloud services or data centers. With IoT Edge, computing tasks such as data filtering, analysis, and even decision-making are performed locally on the devices or nearby edge servers or gateways.
BMC Helix Edge is a cutting-edge AI-driven solution, purpose-built for edge data and edge device management. It includes advanced analytics and predictive technology to enhance the performance and efficiency of a wide range of OT equipment and assets, such as military aircraft, manufacturing equipment, mining machinery, and fleet vehicles.
To learn more about the basics of BMC Helix Edge, enroll in the BMC Helix Edge 24.x: Fundamentals Architecture and Components web-based course.
What will you learn?
For any further details, post a comment or contact us at education@bmc.com. To get regular updates on BMC Education offerings, please join the BMC Education group on Communities.
@Kristen Sanders @Nidhi Gupta @Lisa Kraas @Siva Sai Nellore @Avelina Pedroza
The brand-new instructor-led training BMC Helix Service Monitoring 24.x: Fundamentals Using is now available for customers, partners, and internal audiences.
What will you learn?
Enroll now to learn with an instructor and gain hands-on product experience. For any further details, post a comment or contact us at education@bmc.com.
To receive regular updates on BMC Education offerings, please join the BMC Education group on Communities. We are happy to help.
In this online training, participants will learn about the basic concepts and benefits of Digital Workplace Catalog.
They will also gain insights about
Step-by-step demonstrations are designed to guide students in performing the actions required to perform their job successfully.
Now available for BMC Partners and customers!
Click here for the Course Abstract and Registration!
As a mainframe developer, you often have to determine why bugs or errors occur and then resolve them. Identifying and fixing them manually takes a lot of time and effort.
BMC AMI DevX Code Debug can simplify your job, automate activities, and ensure faster release. As a developer, you can now identify testing gaps, make application changes, fix problems, and test new lines of code in a secure environment.
We are happy to announce the release of the BMC AMI DevX Code Debug 17.x Fundamentals Concepts course. This is part of a series of courses on BMC AMI DevX Code Debug.
This web-based course helps you understand the tool’s features and fundamental concepts of Code Debug. The course introduces the three interfaces that support Code Debug and debug launch configurations. You will gain familiarity with the perspectives and views and understand the utility of the screens/menus for Batch, CICS, TSO, and Db2.
Details of the course:
Course Title: BMC AMI DevX Code Debug 17.x: Fundamentals Concepts (WBT)
Modules: 4 | Duration: 1 hour
For more information, check the abstract here:
https://www.bmc.com/education/courses/bmc-ami-devx-code-debug-17x-fundamentals-concepts-wbt.html
For any queries, contact education@bmc.com
We thank the efforts of our subject matter experts, who helped us create this course, and the Education team for their support.
Learning is the key to addressing constant changing business requirements and BMC is committed to support you on the learning path. BMC Education supports all your learning needs.
BMC Training Schedule – Get Registered
Our customers and partners can continue learning 100% from home with BMC´s experience to deliver virtual instructor led courses (VLT) for the last 10 years, but also via all online certifications, self-paced courses like web based (WBT) or Assisted Self-Paced (ASP) and the comprehensive subscription offers.
You find the latest schedule here or search for specific courses.
New Courses – New Releases
BMC Education has released the following new courses.
Course Name | Description | Pricing & Registration |
Control-M 21.x: Fundamentals Managed File Transfer Administering | ||
Control-M 21.x: Fundamentals Application Integrator Administering | ||
Control-M 21.x: Fundamentals Automation API Developing | ||
Control-M 21.x: Fundamentals Workload Change Manager Administering | ||
BMC Helix Control-M: Fundamentals Scheduling | ||
BMC Helix Control-M: Fundamentals Linux Agent Installing (WBT) | ||
BMC Helix Control-M: Fundamentals Notifications Using (WBT) | ||
BMC Helix Control-M: Fundamentals Periodic Calendar Using (WBT) | ||
BMC Helix Control-M: Fundamentals Windows Agent Installing (WBT) | ||
BMC Helix Control-M: Fundamentals Resource Pools Using (WBT) | ||
BMC Helix Control-M: Fundamentals SMART Folders Using (WBT) | ||
BMC Helix Control-M: Fundamentals If-Actions Using (WBT) | ||
Control-M for Mainframe 20.x: Fundamentals Control-M/Tape Using (WBT) |
BMC Subscriptions – Easily Access All Education
Subscriptions provide a one-stop-shop for customers and partners to have continuous access to the Education portfolio for a product. You get education services all at a price that is up to 80% off the price of purchasing courses separately. Subscriptions are provided in three levels called Explore (free introduction into the product), Essentials (core fundamentals courses) and Ultimate (full access to all existing and all future courses for 12 months with all new releases).
BMC has released the following new subscriptions:
Course Name | Description | Pricing & Registration |
Control-M for Mainframe: Education Enterprise Product Subscription | ||
Control-M for Mainframe and Control-M: Education Enterprise Solution Subscription |
BMC Certifications – Have Your Skills Recognized
BMC Education offers a comprehensive certification program to customer, channel & global partner and employees at three levels: Certified Associate (basic skills to use product), Certified Professional (all skills to perform day to day tasks for product), Certified Expert (can apply best practices for product).
BMC has released the following new certifications:
Course Name | Description | Pricing & Registration |
BMC Certified Associate: Control-M 21.x for Administrators Online Exam | ||
BMC Certified Associate: Control-M 21.x for Schedulers Online Exam | ||
BMC Certified Associate: Control-M 21.x for Consultants Online Exam |
BMC Skills Assessments – Improve Productivity
Skills assessments provide an accurate overview of existing and missing skills so they can select the appropriate training courses.
BMC has released the following new Skills Assessments:
Course Name | Description | Pricing & Registration |
Control-M 21.x: Scheduling Skills Assessment | ||
Control-M 21.x: Administering Skills Assessment |