Looking for the best Workload Automation Courses to boost your knowledge? We’ve created a mixed-tape of the best 2024 had to offer, according to people who took them. Check it out!

Top 5 Instructor-led Trainings with Hands-On labs –

Note: All our ILTs are also available in more flexible Assisted-Self paced format. Contact us to know more.

Top 5 Certifications

Top Web-based Trainings -

Also, here are the latest courses released in December 2024 –

Still not sure what to enroll for? Check out our Control-M learning pathway. Or contact us at [email protected]. We’ll be happy to help you.

Happy Holidays,

Regards,

Nidhi

We are thrilled to shine a spotlight on one of our consistent contributors, a true gem of our community. His passion for sharing knowledge and his dedication to helping others are truly inspiring.

Meet Rohit Jain, the unsung hero of our community. Rohit joined BMC Community in 2016 since then has consistently raised the bar for meaningful engagement.With a remarkable 18,922 points, 1034 thought-provoking comments, 85 heartfelt likes, and 374 insightful posts,

Rohit's contributions extend beyond mere numbers. He has consistently gone above and beyond to make our community a better place. His active participation has fostered a sense of community, inspiring others to share their knowledge and experiences.

His thoughtful comments and insightful posts have sparked numerous discussions, leading to a deeper understanding of complex issues. Whether it's a technical query or a philosophical debate, Rohit's expertise and willingness to help have made him a trusted resource for many.

When I approached Rohit to share insights about his journey in the community, he generously took the time to respond to my questions. Let’s dive into Rohit’s interview.

1) Can you tell us a little about yourself and how you started your professional journey? -

I began my career at Vyom Labs in 2016, where I was mentored in BMC Remedy/Helix, led a team of engineers, and collaborated with BMC staff, inspiring me to join BMC’s Helix SaaS Operations. After moving to Toronto, I worked at OBS on system integrations and at LifeLabs. My efforts at LifeLabs saved $250K in costs through integrations and platform development. Throughout my journey, I’ve excelled as a developer, administrator, implementer, integrator, and architect.

  2) What do you enjoy most about being a part of this community? - Many contributors give full clarity on what needs to be done.

I often had complex use cases to work with and many people (For ex - LJ Longwing) made sure that I had full clarity on the implementation and the caveats that came with it.

  3) Is there a particular product feature or topic that you’re especially passionate about?

I loved using SmartIT and deploying DWP service requests.

  4) Can you share one of your favourite tips or best practices that other community members might find helpful? -

While investigating on the AR side, capture logs as much as you can and study them since logs don't lie. While investigating on DWPC workflows (based on the BPMN model) side, if something does not make sense even after going through docs, BMC Community and self-investigation, don't hesitate to contact BMC DWP Support.

 5) What advice would you give to new members joining our community?

Refer to BMC Community as much as you can. Get used to ARS since it will remain Helix's foundation for a long time to come.

 6) What are some of your interests or hobbies outside of work?

I love hiking, biking and city walks.

 7) How has being a part of this community impacted your professional or personal growth?

I learnt many concepts and gained clarity on entangling issues. We have wonderful people like LJ Longwing, Hugh Fairfield, Mykola Slutskyi , and Rohit Kumar who helped me implement many useful features.

8) What’s your favorite way to stay updated on trends or new knowledge in this field?

There are many articles which are published by current BMC team, especially on best practices. The YouTube channel is good too.

9) If you could change or add one feature to our product, what would it be and why?

Make the database a single source one. Currently, ITSM, DWP, SmartIT and Grafana Dashboards have their own databases, and we are effective forcing them all to talk with each other. Entire backend needs to be refactored so that all major suites/ product offerings, including Discovery and CMDB, emanate from the same database. Helix will be very powerful if this happens.

10)  If you could go back and give your younger self one piece of career advice, what would it be?

Focus more on Development work. Support experience is needed only for 1st 2 years when you start your career, after which one should progressively lean towards development and architecting.

We extend our heartfelt gratitude to Rohit Jain for his invaluable contributions to our community.

Let's continue to learn from and be inspired by Rohit's example, as we strive to create a thriving community where knowledge is shared, ideas are exchanged, and connections are forged.

𝗪𝗵𝗮𝘁 𝗶𝘀 𝗝𝗪𝗧?

• JWT is an open standard token for securely transmitting information between parties as a JSON object.

• Structure: Composed of three parts separated by dots (.) - Header, Payload, and Signature.

𝗖𝗼𝗺𝗽𝗼𝗻𝗲𝗻𝘁𝘀 𝗼𝗳 𝗝𝗪𝗧

• Header: Contains metadata about the token, typically the type of token and the signing algorithm.json

{ "alg": "HS256", "typ": "JWT" }

• Payload (Claims): Contains the actual data. This includes registered claims (like iss, exp, sub), public claims, or private claims.json

{ "sub": "1234567890", "name": "John Doe", "iat": 1516239022 }

• Signature: Ensures the token hasn't been tampered with. It's created by encoding the header and payload, then signing with a secret or private key.

𝗛𝗼𝘄 𝗝𝗪𝗧 𝗪𝗼𝗿𝗸𝘀

1/ Token Creation: The server generates a JWT when the user logs in.

2/ Token Transmission: This token is sent to the client (e.g., browser).

3/ Token Usage: For subsequent requests, the client sends the JWT, which the server verifies before granting access.

𝗔𝗱𝘃𝗮𝗻𝘁𝗮𝗴𝗲𝘀

• Stateless: Servers don't need to store session information.

• Scalability: Ideal for distributed systems and microservices.

• Flexibility: Can be used across different domains.

𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗖𝗼𝗻𝘀𝗶𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀

• Encryption vs Signing: JWTs are signed, not encrypted by default. Use JWE (JSON Web Encryption) for end-to-end encryption.

• Token Expiry: Always set an expiration time to limit token lifetime.

• Secure Transmission: Use HTTPS to prevent token interception.

𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗶𝗻𝗴 𝗝𝗪𝗧

Backend: Use libraries like jsonwebtoken in Node.js or PyJWT in Python.

Frontend: Store tokens in HTTP-only cookies or local storage with caution.

Happy Learning!!!

BMC Helix ITSM sets a new standard for the modern workplace with an intuitive, social, and mobile Service Desk experience to

enable a more knowledgeable and collaborative workforce organized around IT roles.

This course will give users an overview of the BMC Helix ITSM main features before they begin to use them in real-time.

At the end of the course, the learners will be equipped with the knowledge to easily work with tickets, knowledge articles, assets,

and the main features of BMC Helix ITSM.

In this course you will learn to:

• Explain the BMC Helix ITSM concepts and features

• Explain the BMC Helix ITSM roles, related permissions, and respective responsibilities

• Navigate the BMC Helix ITSM interface

• Describe the Progressive Web Application feature

• Describe how to work with the Ticket Console and Smart Recorder

• Explain how to create tickets

• Explain the different features and functionality available with BMC Helis ITSM for Service Desk for working with tickets

• Describe how to use knowledge articles for ticket resolution

• Describe the important actions related to change requests available in BMC Helix ITSM

• Explain how to use the Change calendar, Impact Analysis, and Collision Management in BMC Helix ITSM

• Explain how to create and manage release requests

• Describe how to work with knowledge articles

• Discuss the Knowledge-Centered Support (KCS) framework

• Describe the assets-related features and capabilities in BMC Helix IT

Now available for BMC Partners and customers!

What are you waiting for?

Click here for the Abstract and Course Registration.

@Kristen Sanders​ @Nidhi Gupta​ @Dipankar Sarkar​ 

Hello,

We are thrilled to announce the release of a new course for BMC Helix Dashboards, which is for the latest 24.x version. The course covers multiple use cases for creating and designing dashboards. It will help you understand the product in detail, which in turn will help unleash its true potential and exciting capabilities. The course also offers great practice sessions in the lab executions.

Reference: A dashboard built on Helix Digital Workplace data

BMC Helix Dashboards 24.x: Fundamentals Designing for Service Management (ILT)

Course duration: 3 days

BMC Helix Dashboards is a service on the BMC Helix Portal that can be used to create interactive dashboards for your environment. It can be accessed from BMC Helix Portal and is available for SaaS as well as On-premises customers.

BMC Helix Dashboards uses Grafana as the underlying solution and enables you to customize the dashboards in multiple ways to gain valuable insights into your environment. It offers unified reporting and gives you a consolidated view of data from applications across your environment. You can easily create, export, and share interactive dashboards with users within or outside your environment.

This course will focus on designing dashboards for Service Management applications such as BMC Helix ITSM, BMC Helix Digital Workplace, and BMC Helix Business Workflows. This course is applicable to BMC Helix Dashboards designers and administrators who will be guided through the step-by-step process, from navigating the console to designing various complex dashboards using Visual Query Builder, Form, and SQL query types. Some advanced concepts like Drill through functionality, custom calculated fields, multi-query based panels, configuring Reporting Metadata Studio, and creating custom metadata views will be explained. Additionally, they will learn to build some common use cases of dashboards that draw and analyze data from Service Management.

Reference: Use the drag and drop feature using Visual Query Builder

 Click here for Course Abstract and Registration for the course.

Reference: A custom view built using Reporting Metadata Studio

We also added the BMC Certified Associate: Helix Dashboards 24.x Designing for Service Management Online Exam to take the certification related to the skills to create Dashboards.

Click here for Course Abstract and Registration for the exam.

Learning Continues… Learn Anywhere, Anytime!!!

For any further details about this course of any of our courses, post a comment, or contact us at [email protected]. We will be happy to help you :)

Reference: A multi-panel dashboard showing rows and repeat features for BMC Helix Business Workflows data

I´m sure you have been receiving communication from BMC about moving to Helix Dashboards. While we know that Smart Reporting has been a loyal friend in your SaaS journey, it is now time to give your friendship circle an upgrade! As you and your organization grow, you need a smarter and sassier buddy!  

Enter - Helix Dashboards! 

Introduced in September 2020, BMC Helix Dashboards is a modern reporting and dashboarding solution for all BMC Helix Service and Operations Management solutions, based on the widely adopted and open source based Grafana technology. 

BMC customers can use BMC Helix Dashboards to set up a single reporting and dashboarding instance that pulls data from multiple BMC Helix service management and operations management solutions and displays the results in cross-solution dashboards. 

Now you´d tell me all that is alright, but WHAT´S IN IT FOR ME to go through all this effort to migrate!?!? 

Let me give you 6 reasons why BMC Helix Dashboards is your new go-to reporting tool! 

1. Enhanced User Experience: Helix Dashboards offer a more modern and intuitive interface, making it easier for you to create, customize, and interact with your reports and visualizations. It also simplifies the process of creating and customizing reports, making it accessible for users at all skill levels. 

2. Visual Query Builder: Helix Dashboards feature a powerful Visual Query Builder that allows you to easily construct complex queries without needing deep technical knowledge. This drag-and-drop functionality streamlines the report-building process, saving time and reducing errors. And the best part - no SQL Experience is needed!! 

3. Meta Studio Integration: Helix Dashboards integrate seamlessly with Meta Studio, enabling you to create and manage advanced analytics and data visualizations. This integration allows for more sophisticated reporting options and deeper data insights. While the Visual Query Builder only works only with OOTB fields, the metadata studio helps you add custom fields manually so that you can then use them in the Visual Query Builder.  

4. Real-Time Data Insights and Offline Analytics: You can benefit from real-time data integration in Helix Dashboards, ensuring that you always work with the most current information, which enhances decision-making and operational efficiency. Also, features for exporting and scheduling allow offline consumers of analytics in your organization to have insights into their business processes. 

5. Advanced Visualization and Collaboration Features: Helix Dashboards offer a wide range of customizable visualizations and improved collaboration tools. Your teams can easily share insights and work together on data-driven projects, leading to more informed and collective decision-making. 

6. Seamless Integration with BMC Products: Helix Dashboards integrate smoothly with other BMC solutions, fostering a more cohesive ecosystem and enabling you to leverage data across various platforms for holistic insights. 

Overall, Helix Dashboards EMPOWERS YOU to leverage your data effectively, leading to improved efficiency, better strategic planning, and enhanced business outcomes. 

So what are you waiting for? Don´t know where to start? 👇 

Join us on our upcoming Workshop on Smart Reporting to Helix Dashboard migration on Thursday 17th December 2024 - Smart Reporting - Helix Dashboards 

Click here to know more 👉 (https://events.bmc.com/smart-reporting-helix-costumer-wks) 

P.S. Also, don´t forget to bookmark this page to stay up to date with all the upcoming BMC Webinars: https://community.bmc.com/s/news/aA33n0000008WHtCAM/connect-with-helix-webinar-page-2024