May 30, 2023
Dear Customer:
BMC is writing to you today regarding the TrueSight Vulnerability Management (formerly BMC BladeLogic Threat Director) solution. As previously announced in December (https://community.bmc.com/s/news/aA33n000000TTNqCAO/eol-customer-communication-truesight-vulnerability-mgmt-december-2021), BMC is pleased to announce that TrueSight Vulnerability Management functionality is now fully integrated into BMC’s Helix Automation Console.
As a component of the TrueSight Automation for Servers and TrueSight Automation for Networks offerings, the BMC Helix Automation Console helps organizations simplify their patching processes, quickly remediate security vulnerabilities and ensure compliance using automation and advanced analytics. More information on these solutions including feature support is available from BMC website:
· BMC Helix Automation Console: https://www.bmc.com/it-solutions/bmc-helix-automation-console.html
· TrueSight Server Automation: https://www.bmc.com/it-solutions/truesight-server-automation.html
· TrueSight Network Automation: https://www.bmc.com/it-solutions/truesight-network-automation.html
Existing customers can take advantage of these latest features by migrating their product licenses and upgrading to the latest generally available product version. Prior to the end of support date for TrueSight Vulnerability Management, customers with an active support contract have the option to migrate their licenses to the available offerings.
As a result, effective today and according to terms set out on BMC’s Customer Support site (https://www.bmc.com/support/resources/bmc-product-support-policy.html), BMC is announcing the End of Support for the TrueSight Vulnerability Management products listed below:
|
Product Name |
End of Support Date |
|
TrueSight Vulnerability Management – Server Endpoint License Add-on (LABLB) |
March 31, 2024 |
|
TrueSight Vulnerability Management - Device Endpoint License Add-on (LABLS) |
BMC will continue to provide Limited Support for the latest version of these products as defined at the Product End of Life section of BMC’s Product Support Policy until the end of support date listed above. As per this policy, BMC will continue to develop hot fixes for problems of high business impact. However, this solution is considered functionally stabilized, and therefore, will not receive further enhancements during this period.
Until the end of support date listed above, BMC will continue to provide access to BMC Customer Support. You can continue to interact with BMC Customer Support just like you do today to receive such support.
If you have any questions regarding this transition, please contact your BMC Account Manager at 1-855-834-7487 and press Option 1 for Sales, or BMC Customer Support at 1-800-537-1813. To receive updated information as it becomes available, please subscribe to our Proactive Alerts from our BMC Support Central site.
Thank you.
Sincerely,
Eric Liszt
AVP, Research & Development
BMC Software
May 30, 2023
Dear Customer:
BMC is writing to you today as a customer of BMC Discovery and in particular the BMC Discovery for Data Center – Redhat Edition product license that you purchased from BMC.
Effective today and according to terms set out on BMC’s Customer Support site (https://www.bmc.com/support/resources/bmc-product-support-policy.html), BMC is announcing the End of Life for this specific product license:
|
BMC Product / Product License |
End of Support Date |
|
BMC Discovery for Data Center – Redhat Edition (LPDDR) |
June 30, 2024 |
BMC is discontinuing support for the Red Hat operating system in conjunction with Red Hat’s announcement to end maintenance support for version 7 of Red Hat Enterprise Linux. Going-forward, BMC will support the Oracle Enterprise Linux operating system. After June 30, 2024, existing customers will not have access to non-RedHat product versions nor BMC Discovery for Data Center – Redhat Edition versions later than 23.1.
BMC will continue to provide Limited Support for the latest generally available version(s) of this product as defined at the Product End of Life section of BMC’s Product Support Policy until the end of support date listed above. As per this policy, BMC will continue to develop hot fixes for problems of high business impact. However, this solution is considered functionally stabilized, and therefore, will not receive further enhancements during this period.
Existing customers with active support can continue to use supported Red Hat versions of BMC Discovery thru the End of Support date. BMC recommends that customers migrate to a non-Red Hat product license and a non-Red Hat version prior to the End of Support date. BMC has launched a license conversion program for existing customers to convert their existing product licenses to BMC Discovery for Data Center – ESO prior to the end of their current support contract expiration date and/or prior to June 30, 2024, whichever occurs first.
Effective today until the end of the support date listed above, BMC will continue to provide customers with active support contracts access to BMC Customer Support as described in this letter. You can continue to interact with BMC Customer Support just like you do today to receive such support. For information on the license conversion program, please contact your BMC Account Manager.
If you have any questions regarding this transition, please contact your BMC Account Manager at 1-855-834-7487 and press Option 1 for Sales, or BMC Customer Support at 1-800-537-1813. To receive updated information as it becomes available, please subscribe to our Proactive Alerts from our BMC Support Central site.
Sincerely,
Balaji Sundara
Director, Product Management
BMC Software
May 30, 2023
Dear Customer:
BMC is writing to you today as a customer of Micro Focus solutions resold by BMC under our MarketZone Direct partnership program.
Digital Experience Monitoring, which includes synthetic transaction and real user experience monitoring, is a key part of BMC’s AIOps strategy. BMC is pleased to announce a new MarketZone Direct partnership with Catchpoint. Catchpoint offers a purpose-built digital experience SaaS platform to gain a complete, end-to-end view into end user experience. The Catchpoint solution offers equivalent and incremental functionality that integrates with the BMC Helix platform.
With Micro Focus’ end of life announcement for their Silk Performer and Silk Test solutions, BMC recommends that customers consider the Catchpoint replacement option in parallel with their upcoming renewal and/or TrueSight Operations Management to BMC Helix Operations Management transition.
As a result of these developments, effective today and according to terms set out on BMC’s Customer Support site (https://www.bmc.com/support/resources/bmc-product-support-policy.html), BMC is announcing the End of Life for the BMC MarketZone Direct solutions listed below:
|
Product Name |
End of Support Date |
|
Micro Focus Silk Performer for TrueSight Synthetic Monitor – MarketZone (LYBR0) |
May 30, 2024 |
|
Micro Focus Silk Test for TrueSight Synthetic Monitor – MarketZone (LABLT) | |
|
TrueSight Operations – TrueSight Synthetic Monitor with Micro Focus Silk Performer – MarketZone (LATPF) | |
|
TrueSight Operations – TrueSight Synthetic Monitor with Micro Focus Silk Test – MarketZone (LATOB) |
BMC will continue to provide Limited Support for the latest generally available version(s) of these products as defined at the Product End of Life section of BMC’s Product Support Policy until the end of support date listed above. As per this policy, BMC will continue to develop hot fixes for problems of high business impact. However, this solution is considered functionally stabilized, and therefore, will not receive further enhancements during this period.
Effective today until the end of support date listed above, BMC will continue to provide customers with active support contracts access to BMC Customer Support as described in this letter. You can continue to interact with BMC Customer Support just like you do today to receive such support. Inquiries regarding the Micro Focus End of Life announcement can be directed to David McLeish, Micro Focus Product Management, at david.mcleish@micorfocus.com or via phone at +44 (0)2890 260039.
If you have any questions regarding this transition, please contact your BMC Account Manager at 1-855-834-7487 and press Option 1 for Sales, or BMC Customer Support at 1-800-537-1813. To receive updated information as it becomes available, please subscribe to our Proactive Alerts from our BMC Support Central site.
Sincerely,
Michi Schniebel
Director, Product Development
BMC Software
May 30, 2023
Dear Customer:
BMC is writing to you today as a customer of Nlyte Software solutions resold by BMC under our MarketZone Direct partnership program.
Effective today and according to terms set out on BMC’s Customer Support site (https://www.bmc.com/support/resources/bmc-product-support-policy.html) BMC is announcing the End of Life for the BMC MarketZone Direct solutions listed below:
|
Product Name |
End of Support Date |
|
Nlyte Enterprise Edition for BMC Software – MarketZone (LYY77) |
May 31, 2024 |
|
Nlyte Integrator for BMC Software – MarketZone (LANIB) |
BMC will continue to provide Limited Support for the latest generally available version(s) of these products as defined at the Product End of Life section of BMC’s Product Support Policy until the end of support date listed above. As per this policy, BMC will continue to develop hot fixes for problems of high business impact. However, this solution is considered functionally stabilized, and therefore, will not receive further enhancements during this period.
Effective today until the end of support date listed above, BMC will continue to provide customers with active support contracts access to BMC Customer Support as described in this letter. Existing customers can continue to renew maintenance or purchase additional license capacity through May 2024.
There is no replacement offering or license migration path available from BMC. Existing customers can contact Nlyte Software, a Carrier Company, directly to migrate your BMC product licenses to the applicable Nlyte licensing, renew maintenance, or purchase additional license capacity. Inquiries can be directed to Jeremy Clute, Nlyte’s VP of Strategy and Planning, at jeremy.clute@nlyte.com or via phone at +1-256-694-0631.
If you have any questions regarding this transition, please contact your BMC Account Manager at 1-855-834-7487 and press Option 1 for Sales, or BMC Customer Support at +1-713-918-2950. To receive updated information as it becomes available, please subscribe to our Proactive Alerts from our BMC Support Central site.
Thank you.
Sincerely,
Michi Schniebel
Director, Product Management
BMC Software
We are happy to announce the release of ILT course BMC AMI DevX Total Test 20.x: Fundamentals Automated Testing ILT course in the BMC AMI DevX Total Test learning track.
BMC AMI DevX Total Test is an automated testing solution that enables you to test mainframe programs and subprograms and collect extensive program information and data to generate and manage reusable test assets. Total Test enables automated virtualized and non-virtualized testing by allowing virtualization of the environments and external data sources.
Knowing how to perform automated testing on the tool helps you to automate virtualized and non-virtualized testing, create test projects, record test cases, understand test coverage, validate code changes, extend or rebaseline tests, and verify that updates work as expected—all in an automated, repeatable manner.
This Instructor-Led Training course, BMC AMI DevX Total Test 20.x: Fundamentals Automated Testing equips you with the knowledge required to perform automated virtualized and non-virtualized testing. The hands-on lab provides an opportunity to practice the procedure for performing virtualized and non-virtualized testing using sample applications.
At the end of this training, you will be able to:
Modules: 9 | Duration: 4 days
For more information check the abstract here:
For any queries, contact education@bmc.com
We thank the efforts of our subject matter experts who helped us create this course.
Product Change Notification April 2023
Enriching customer satisfaction by providing quality information regarding product renames, replacements, and withdrawals.
PRODUCT RENAME
Complimentary and non-elective retitle of an existing product base, version, and/or marketing schedule that does not alter the feature, functionality, pricing, or existing agreements/entitlements of the product.
PRODUCT AUTO MIGRATION
Complimentary and non-elective product migration that does not result in modifications to the product’s feature and functionality. In instances where minor incremental functionality is provided, such would have otherwise been provided in connection with routine maintenance releases that all subscribers would have been entitled to.
PRODUCT OPTIONAL MIGRATION
SAAS TO SAAS CONVERSION
Paid elective product change that may result in more than minimal changes to the product’s feature, functionality, and/or license list price. In some instances, it may lead to a change in the product code, thus requiring re-installation of the product, but it should not be such that the functionality of the product produces a completely unrelated outcome. The old product rights must be forfeited upon the migration, therefore requiring customer authorization.
PRODUCT UPGRADE
Paid elective product change that consists of moving from one product or solution to another one that contains all the functionality in the original one, plus greater features, and functionality, while remaining within the same product family.
PRODUCT WITHDRAWAL
NO MIGRATION
The End of Life (EOL) of a product, which results in moving it to an Obsolete status once the Projected Obsolete Date (POD) is reached, with no option for customers to migrate it.
KEY DETAILS
Visit the "Attachments" Section to download the PDF/Excel version of this Blog post
FOR MORE INFORMATION
Please contact the appropriate Product Manager by emailing the address provided within each product change section
Group: Product Changes