Together we enable customers and partners to achieve more and unlock their full potential through BMC Solutions. We would like to remind you that BMC offers thousands of hours of enriching educational content via courses, subscriptions, and accreditations available to your customers and partners.

After tirelessly working our BMC Education team is pleased to announce to all of you that we have the following new releases. Please share this information so that everyone has better visibility on what’s new in our BMC Education offering.

BMC Helix Platform 20.x: Fundamentals Developing – Part 2 (ASP)

BMC Helix Digital Workplace 21.x: Fundamentals Using (WBT)

BMC Helix Digital Workplace Basic 21.x: Enhancements for Administering (WBT)

BMC Certified Professional: Helix CMDB 20.x Online Proctored Exam

BMC Helix ITSM: Enterprise Education Subscription

BMC AR System 20.x: Administering Skills Assessment

BMC AR System 20.x: Developing Skills Assessment

BMC Discovery 21.x: Fundamental Concepts (WBT)

BMC Discovery 21.x: Fundamental Administering

TrueSight Orchestration: Enterprise Education Subscription

BMC Certified Professional: Control-M 20.x for Schedulers Online Proctored Exam

We will continue launching new courses, subscriptions, and accreditations so please stay tuned.

Thanks for your time. Talk to you soon.

Attention - Capacity Planner, Application Owner, SaaS Admin, and SRE

BMC UX Team is conducting BMC Helix Research Studies on Capacity Optimization and is looking for participants.

Should you be interested, please email Launa Nguyen at Launa_Nguyen@bmc.com with subject line of research study that you are interested to participate:

Study # 1 Optimize Workspace Redesign -       

Product: BMC Helix Capacity Optimization/TrueSight Capacity Optimization (TSCO)

Qualification: You qualify for this study if you use BMC Helix Capacity Optimization and/or TrueSight Capacity Optimization

employing Workspace functionality (potential roles: Capacity planner, Application owner, SaaS administrator)

Goals: The goal of this research is to understand users’ workflows, needs, challenges, and desired improvements related to TSCO Workspace functionality.

Dates: January 12- Feb 18, 2022; any time between 7AM - 5PM PT, or after 4PM CET ; 60-minutes long session conducted remotely via Zoom.

Study # 2 Optimize What If Simulation for Business Drivers

Product: BMC Helix Capacity Optimization/TrueSight Capacity Optimization (TSCO)

Qualification: You qualify for this study if you use data to forecast service demand and predict resource requirements and

capacity impact based on changing business demands (potential roles: Capacity planner, Application owner, SRE, SaaS/Kubernetes administrator)

Goals: The goal of this research is to understand user practices and needs in analyzing utilization, performance, and

availability trends to model and forecast capacity demands against business needs.

Dates: January 17- February 18, 2022; any time between 7AM-5PM PT, or after 4pm CET. 60-minutes long session conducted remotely via Zoom

Study # 3 Optimize Workload Characterization 

Product: BMC Helix Capacity Optimization/TrueSight Capacity Optimization (TSCO)

Qualification: You qualify for this study if you use BMC Helix Capacity Optimization and/or TrueSight Capacity Optimization

employing Workload Characterization functionality (potential roles: Capacity planner, Application owner)

Goals: The goal of this research is to understand users’ workflows, needs, challenges, and desired improvements related to TSCO Workload Characterization functionality.

Dates: February-March, 2022, any time between 7AM - 5PM PT, or after 4PM CET. 60-minutes long session conducted remotely via Zoom

Hello,

Wondering how to start learning about BMC Helix Dashboards? Here, we have the first course released for you!

BMC Helix Dashboards: Overview (WBT)

Course duration: 1 hour

BMC Helix Dashboards is a SaaS service on the BMC Helix Portal that can be used to create interactive dashboards for your environment. It offers unified reporting and gives you a consolidated view of data from applications across your environment. You can easily create, export, and share interactive dashboards with users within or outside your environment.

In this course, the learners will be guided on how to access BMC Helix Dashboards, cross-launch it from various applications, understand the concept of dashboards, panels and playlists. Also, the multiple options for sharing and scheduling reports will be explained. They will also become familiar with various functional areas of the BMC Helix Dashboards.

This course is applicable to all BMC Helix Dashboards users.

Click here for Course Abstract and Registration.

Learning Continues… Learn Anywhere, Anytime!!!

For any further details about this course of any of our courses, post a comment, or contact us at education@bmc.com. We will be happy to help you.

As you’re on your way to becoming an Autonomous Digital Enterprise with the latest technologies and BMC solutions, we want to ensure you’re getting the most out of BMC Helix Discovery on-premises and software-as-a-service (SaaS solutions). Here I share simple performance tips and tricks to help you realize BMC Helix Discovery’s full potential.

Tricks to optimize your configurable performance:

1. Leave automatic grouping disabled to help boost performance (on-premises version only).
2. Maintain the default scan optimization timeout setting to prevent appliance performance degradation in the on-premises version and service performance degradation in the SaaS version.
3. Leave the concurrent discovery request setting as default unless you have multiple discovery commands timing out.
4. Keep the log level default of INFO - changing to DEBUG will degrade appliance performance.

Tips to avoid configurable performance degradation:

1. Avoid installing BMC Helix Discovery Outpost on any host supporting other business services.
2. The rate at which IP can be processed will vary dependent on whether they are devices or empty space. 
3. Matching, but incorrect, credentials slow initial discovery during a first time scan and may potentially trigger intrusion detection systems so it’s a good idea to delete credentials you don’t need anymore. 

Do you want more detail information?

Please access https://docs.bmc.com/docs/discovery/2105/factors-affecting-performance-1002898586.html

At BMC, we’re committed to your ongoing success. Share it with your team, and leave your opinion.

At the end of every BMC education training session, our instructors encourage our new students to

submit ideas and suggestions to improve and enhance our products in BMC Communities. The Ideas

community gives you as a consumer of BMC applications the opportunity to submit an idea which

will be reviewed and assessed by product development teams. Perhaps there is new functionality you

need in our ITSM application that would benefit your organisation and others or an existing function

in BMC Control M could be enhanced to add more value. At BMC, we are constantly seeking to improve

our products and your feedback and suggestions is extremely valuable and welcome.

The community organizes the ideas by BMC product and category and has search functionality to allow

you to find and review existing ideas. You have the option to vote for an existing idea to support it,

comment and also bookmark it so you can follow its progress.

If you would like to take part in the Ideas community, please go to https://community.bmc.com/s/all-ideas

and register if you haven’t already done so.

We look forward to hearing your ideas.

In this group, you'll find out how to join our public beta programs to test pre-released versions of our products. Following are a few FAQs:

Why join our beta programs?

You’ll get a sneak peek of what’s in development, and your feedback will help us improve our products. You’ll engage directly with product managers, developers, and product experts via Community and/or virtual meetings and surveys.

Who qualifies to join the beta programs?

Customers who own the product being tested, and partners who service our products. (There might be other qualifications, depending on the product, so you might be asked to complete a prequalification survey). For details, please see: How to register to join our BMC Customer Programs.

Do I have to sign an agreement?

Yes. When you request to join a specific beta program, you’ll need to sign our Customer Programs agreement.

How much time does it take to participate?

It depends on the particular beta program. Some programs request feedback within a specific timeframe – a few weeks to a few months via Community feedback posts. Some request your participation in weekly virtual meetings for a month or so. Some also request completion of a wrap-up survey.

When will my product start a beta program?

Public beta programs will be posted here in this group when they’re available to join.

Questions?

Post your questions in the comments below or private message me.