What is it?
60-minute 1:1 session will be conducted through a Zoom meeting to discuss openly and honestly about the needs
and expectations for reporting in Helix. We would like for you to share your screen and walk us through
your current experience.
The purpose of this study is to capture and understand our customers’ needs and expectations for reports in Helix.
- What are the expectations for a “simple report experience” in Helix Products?
- What are the top 3 features that are an “absolute must” in order to start using Helix Dashboard Reporting?
- What are the user types and technical levels of those that create reports within Helix products?
(can they build queries? Do they require Drag-n-Drop?)
When is it?
Wednesday, September 14th – Friday, September 30t, 2022. Any 60-minutes between 8am EST – 5pm EST
(or any time after 1pm CET)
Who Qualifies?
You qualify for this study if you are ITSM Supervisors/Admin, or Business analyst, AND
you must use Helix Dashboard Reporting function to create reports regularly
What you need for the 1:1 session?
A 60-min time window to join this 1:1 UX session via Zoom meeting.
Interested?
Next steps: Email Launa Nguyen at Launa_Nguyen@bmc.com with the subject line:
“UX Research: Helix Dashboard Reporting”
What is it?
This 60 minute long 1:1 UX session will be conducted remotely through a Zoom meeting. This session will comprise the following three parts:
1) Learn about users’ current processes, challenges, and tools used
2) Gather user requirements for log management and collection process
3) Get user feedback on proposed solutions for Log Collection Mockup
The goal of this research is to understand:
1) User requirements, needs, practices, and tool use related to log management and collection
2) Key business challenges and future expectations
3) Mapping process between Connectors and Data source integration, including the data sources from which users collect the logs.
When is it?
Wednesday, September 14th – Friday, September 30th, 2022. Any 60-minutes between 8am EST – 1pm EST
(or any time after 10am CET)
Who Qualifies?
You qualify for this study if you are creating log collection policies, doing log analysis, setting parsing rules, filtering, and
performing similar log analytics tasks
------------------------------------------ AND -------------------------------------------
You are working as:
- NOC Administrator
- NOC manager
- NOC Operator
- SREs
What you need for the 1:1 session?
A 60-min time window to join this 1:1 UX session via Zoom meeting.
Interested?
Next steps: Email Launa Nguyen at Launa_Nguyen@bmc.com with the subject line:
“UX Research: Log Analytics”
Starting September 8, 2022, the SPAC application will no longer be available. The new Compatibility Matrix brings an improved experience and replaces the legacy SPAC tool. To view compatibility requirements for your product, use the Compatibility Matrix. If you have any questions or issues, please contact CMX Support.
Time is our most limited resource, and we would all agree that automation has helped us save time and has made our lives easier. As a Mainframe Developer, you would like to spend more time developing programs than manually testing programs. As a Tester or a QA analyst, you would like to perform tests faster. Test automation using BMC Compuware Topaz for Total Test helps you realize all these objectives.
Topaz for Total Test is an automated testing solution that enables you to test mainframe programs almost immediately after you update a piece of code. You can perform virtualized, non-virtualized, and integration tests to identify bugs early in the development lifecycle.
Knowing how to perform automated testing on Topaz for Total Test improves the pace of development and the quality of the product. You can also significantly streamline the time and effort associated with managing test data.
We are delighted to announce the release of the first web-based training course on Topaz for Total Test in the BMC Compuware Topaz for Total Test learning track. This course introduces you to key concepts related to automated testing, virtualized and non-virtualized tests, and the Topaz for Total Test application. You will also learn how to analyze your test program before performing automated testing on Topaz for Total Test.
Get started on automated testing by taking this course.
Course Title: BMC Compuware Topaz for Total Test 20.x: Fundamentals Concepts
Modules: 4 | Duration: 1 hour
For more information check the abstract here:
For any queries, contact education@bmc.com
We thank the efforts of our subject matter experts who helped us in creating this course.
We are happy to add one more course to our BMC AMI Ops portfolio. This is the first BMC AMI Ops Automation course that will greatly help Operators and Administrators kick-start workflow automation.
This course will help learners to understand the basic set of activities they can perform using BMC AMI Ops Automation such as General Services, Operator Workstation, and Rules Management.
The course details are:
· Modality: Instructor Led Training (ILT)
· Duration: 2 days
· Product version: BMC AMI Ops Automation 6.1, 6.2, 6.3, 8.1, 8.2, and 8.3
Find more details about the course here.
For any queries reach out to us at education@bmc.com
What is it?
This 60-minute long 1:1 UX session will be conducted remotely through a Teams meeting. During this session,
we will discuss:
- Pain points and needs. Customers will be asked to if they have any issues with Search in BMC products,
and if so, to describe their top 3 pain points and needs.
- Feature discussion & feedback. We will share a list of industry standard features and will review them
one by one and ask for their thoughts about the feature and if any, benefits, concerns, and considerations
that we should take note of.
- Feature prioritization. Customers will be asked to prioritize the list of features based on which is most
important.
The goal of this study is to identify key customer pain points and needs with Search in BMC products, capture
feedback on proposed features (Benefits, Concerns, Considerations), and to capture customer feature
prioritization.
When is it?
Wednesday, August 3rd – Wednesday, August 31st, 2022. Any 60-minutes between 7am – 5pm PDT
(or any time after 4pm CET)
Who Qualifies?
We are looking for:
- Service management architect
- Service management process analyst/manager
- Service Management/Service Desk Agent/Manager
- Network Service Assurance Operator/Manager
You qualify for this study if you meet any one of the followings:
- Use a BMC Helix product(s) daily
- Need to use Search within a BMC Helix product(s)
- Work across multiple BMC Helix products
- Be responsible for process improvement with use of BMC Helix products
What you need for the 1:1 session?
A 60-min time window to join this 1:1 UX session via Zoom meeting.
Interested?
Next steps: Email Launa Nguyen at Launa_Nguyen@bmc.com with the subject line:
“UX Research: Enterprise Search”