Wohoooo! It's Friday the day we all eagerly look forward to.

After a long week of meetings, deadlines, and multitasking, Friday is the light at the end of the tunnel;

it's when we start shifting gears from work mode into relaxation mode for fun and a well-deserved break. Be it spending a laid-back weekend right at home, being out with friends, or catching up on their favorite shows, Fridays have this energy in the air.

But let's be real-everybody has their own special Friday vibe going on. Some of us are bouncing with excitement, counting down the minutes until the weekend, while others want to collapse into bed and sleep the whole thing in. So, how would you describe your Friday energy?

Post it in the comments in any form you like :)

GIF, comment, picture, anything works!

In the realm of IT service management, keeping a pulse on operational metrics and performance indicators is crucial for ensuring smooth operations and quick issue resolution. One indispensable tool for achieving this is the Service Status Dashboard. This dashboard provides a comprehensive, real-time view of various metrics and KPIs directly from your production environment, offering insights that help IT teams make informed decisions and maintain high service standards. 

Dashboard Overview 

Upon accessing your Service Status Dashboard, you're greeted with a wealth of data categorized into several key areas: 



Active User Metrics: 

• Active - Fixed: Displays the number of users currently logged in with Fixed licenses. 
• Active - Float: Shows the number of users currently logged in with Float licenses. 
• Active - Read: Indicates the number of users currently logged in with Read licenses. 
• Each category allows you to download a list of logged-in users, aiding in user management and license optimization. 

Operational Metrics: 

• Email Queue: Provides the current count of emails in the processing queue, essential for monitoring email flow and potential bottlenecks. 
• Service Requests, Incidents, Change Requests, Work Orders: These metrics offer cumulative counts since your system's go-live date, helping gauge workload and operational efficiency over time. 

System Performance: 

• System Availability: Visualizes system availability over the last 30 days, with any downtime periods highlighted for immediate attention. 
• Login Response Time: Charts the average login response time over the last 30 days, crucial for assessing user experience and identifying performance trends. 
• Last Login Response: Displays the most recent login response time recorded by BMC's TMART, giving an up-to-the-minute view of system responsiveness. 

Hourly Activity: 

• Metrics like SRM (Service Requests Management), INC (Incidents), CRQ (Change Requests), and WO (Work Orders) for the last hour provide a snapshot of recent activity, aiding in real-time monitoring and workload management. 

License Usage Trends: 

• Unique User Logins: Tracks the total number of unique user logins (Fixed + Float) over the past 30 days, helping to understand user engagement and system usage. 
• Fixed/Named License History: Illustrates trends in purchased and configured Fixed/Named licenses. 
• Float/Concurrent License History: Displays trends in purchased and consumed Float/Concurrent licenses, aiding in license management and optimization efforts. 

Monthly Activity Trends: 

• SRM, INC, CRQ, WO: Shows the volume of requests, incidents, change requests, and work orders logged over the past 30 days, essential for trend analysis and resource planning. 

Here at BMC, we understand what our biggest asset is – it’s you, our customers and what you have to say! You might wonder why BMC is asking for reviews and what’s in it for you. Let's dive into why your voice matters so much and the benefits you receive from sharing your experiences. 

Why Your Reviews Matter?

When you share your honest experiences, you help others make informed decisions. In today’s digital age, customers and potential customers rely heavily on reviews to choose products and services. Your feedback adds to the collective knowledge and builds a community of trust and transparency. 

What’s In It for You? 

As a valued customer, your experience and knowledge are invaluable not just to BMC but to others. By leaving a review, you are helping fellow customers and prospective customers make informed choices and enhancing the overall community of BMC users. 

Exclusive Benefits 

To show our appreciation, we are happy to offer you a $25 gift card (or local equivalent) in exchange for just 10 minutes of your time. If your company has strict policies around gifts, your gift card can be donated to charity. 

How to Leave a Review 

1. Leaving a review is simple and takes no more than 10 minutes to complete! Here’s how you can share your thoughts: 
2. Head over to our TrustRadius using the link below.  
3. Select the product you wish to review.  
4. Login, using your business email or LinkedIn account... Personal emails are not accepted by TrustRadius because they are very thorough in making sure you are not a robot. 😉   
5. Once you’re done writing your review, hit submit, receive your gift card and you’re all set! 

Ready to go? Leave a review here now!  

Your reviews are more than just ratings and comments; they are contributions that help us serve you better. We value every piece of feedback and are committed to using it to improve the BMC products and services continually, to help you do your job better. 

Thank you for being an integral part of our community and helping us grow. We look forward to hearing from you! 

Hello community,

Today, I am excited to dig into a captivating topic: Gamification.

Specifically, we’ll explore how our vibrant BMC Community leverages gamification to enhance your experience.

In this blog, I will be sharing the knowledge about the gamification system we have in place within the BMC Community.

Did you know every activity you do in the community has a reward attached to it? Yes, you read it right!

We have gamified the community so that every activity you do will be rewarded with points. In our community, every action you take carries a hidden gem—a reward. Whether you’re posting insightful comments, answering questions, or sharing knowledge, you’re earning points. And those points help you to climb up the levels.

Here is the list of actions and points awarded to it

Here is the information on the existing points and levels system in the community.

We have an exclusive level 13 which only very few community super users have achieved. I will tag them on comments to say them a special "Thank you" :)

In addition to this, we have 20 various badges which will be awarded to you based on your actions.

Example - If your Idea gets more than 100 points you get the Visionary badge

If you are following 5 or more topics you get Social Explorer Badge

Isn't it interesting? Go to your profile and check out,

• How many points you have earned?
• What Level are you in?
• What all badges you have received till now?

Share it in the comments I will let you know what other badges you can achieve.

Check out your profile now! If you need help with how to check just comment "need help"  I will be right there to guide you! 😊

Hello all,

Is navigating the community platform a challenge for you?

Have you unlocked all potential features of the community?

Would you like to know the Tips and Tricks on making best use of community?

Whether you are new to the community or looking to deepen your engagement, or a pro user who has questions about the community, this webinar session will provide you with the skills and knowledge to navigate the platform easily, find the information you need, and actively participate in discussions.

Key Topics Covered:

1. Why Community? Top 5 reasons why you should be active in the community?
2. Navigation of the Community
3. Finding Answers
4. Submitting Ideas
5. Registering for Events
6. Creating Discussions
7. Tips for Engaging in the Community

Join us for an engaging and informative session designed to help you maximize your experience on the BMC Community platform. 

Register Now

Have you heard? BMC Connect 2024 is coming to the exquisite Fontainebleau Las Vegas October 14-16, and we’re thrilled to share what’s in store for you when you register to join us.

Seven-time bestselling author, top-five global analyst, and Futurum CEO Daniel Newman will be joining us on the main stage to discuss how our robust portfolio of gen AI-powered solutions can help drive your data-driven, cloud-smart initiatives to successful outcomes. Daniel lives his life at the intersection of people, business, and technology and makes the connections between them to help organizations get the most from their technology investments. We’re delighted to have him share his insights with our audience—you won’t want to miss this.

And that’s not all. You’ll get the inside scoop on the new BMC, hearing and experiencing the latest on our portfolio capabilities and innovations throughout the day’s agenda, from firsthand success stories shared by our customers to our solution expo, hands-on demonstrations, and the first-of-its kind BMC HelixGPT certification course! You’ll also be the first to learn about our upcoming launches and new partnerships and alliances, and so much more.

Come along as we step into the future of technology at BMC Connect and show you the new BMC.

Register today!