BMC is writing to you today as a customer of the BMC Compuware Upstream Reservoir product.
Effective today and according to terms set out on BMC’s Customer Support site (https://www.bmc.com/support/resources/bmc-product-support-policy.html), BMC is announcing the End of Life for the BMC Compuware Upstream Reservoir product offerings.
BMC will continue to provide Limited Support for the current generally available versions of the BMC Compuware UPSTREAM product family as defined in the Product End of Life section of the BMC Product Support Policy until the end of support date of January 1, 2024. As per this policy, BMC will continue to develop hot fixes for problems of high technical impact; however, the product is considered functionally stabilized, and therefore, will not receive further enhancements during this period. There will be a period of up to seven years beyond the End of Life date where customers will be able to restore data backups created prior to January 1, 2024.
Effective today and until the End of Life date of January 1, 2024, BMC will provide customers with active support contracts the ability to access BMC Customer Support as described in this letter. Also, customers who have an active support contract will have the option to migrate their BMC Compuware Upstream Reservoir licenses to other offerings.
If you have any questions regarding this transition, please contact your BMC Account Manager at 1-855-
834-7487 and press Option 1 for Sales, or BMC Customer Support at 1-800-537-1813. To receive
updated information as it becomes available, please subscribe to our Proactive Alerts from our BMC
Support Central site.
Vice President, Product Management
Ask the Expert(s) Sessions - 2022
Ask The Expert(s) is an opportunity for our customers to get involved in a live Q & A session with Support. These sessions are hosted by both BMC Support's Centre of Excellence and our product specific Technical Experts. This is an excellent platform for like-minded customers to collaborate and resolve their technical or product challenges and introduce new topics. Follow this page to keep a track of past and upcoming ‘Ask the Experts’ sessions.
Should you have any questions related to the past or the upcoming session or want to discuss possible product topics, please reach out to our Program Manager, Samantha Amend at email@example.com.
Wednesday 30th November - Ask the Expert - AR Server
Click Here for The Announcement Post
Wednesday 30th November - Ask the Expert - Digital Workplace
Click Here for The Announcement Post
Wednesday 30th November - Ask the Expert - BMC Helix Dashboards
Click Here for The Announcement Post
Search BMC Support now displays “Did you mean” suggested keywords to help with typos.
If the entered keywords return few results but another word that that is only one letter off returns far more results, then that keyword is suggested.
Click on the suggested query to run it instead, as shown in the example below.
This is another step in our Focus on Self Solve Search to make it easier to find solutions.
We hope this feature makes it easier to find relevant solutions. We welcome any feedback, thoughts or questions on these new features.
Product Change Notification October 2022
Enriching customer satisfaction by providing quality information regarding product renames, replacements, and withdrawals.
Complimentary and non-elective retitle of an existing product base, version, and/or marketing schedule that does not alter the feature, functionality, pricing, or existing agreements/entitlements of the product.
PRODUCT AUTO MIGRATION
Complimentary and non-elective product migration that does not result in modifications to the product’s feature and functionality. In instances where minor incremental functionality is provided, such would have otherwise been provided in connection with routine maintenance releases that all subscribers would have been entitled to.
PRODUCT OPTIONAL MIGRATION
SAAS TO SAAS CONVERSION
Paid elective product change that may result in more than minimal changes to the product’s feature, functionality, and/or license list price. In some instances, it may lead to a change in the product code, thus requiring re-installation of the product, but it should not be such that the functionality of the product produces a completely unrelated outcome. The old product rights must be forfeited upon the migration, therefore requiring customer authorization.
Paid elective product change that consists of moving from one product or solution to another one that contains all the functionality in the original one, plus greater features, and functionality, while remaining within the same product family.
The End of Life (EOL) of a product, which results in moving it to an Obsolete status once the Projected Obsolete Date (POD) is reached, with no option for customers to migrate it.
Visit the "Attachments" Section to download the PDF/Excel version of this Blog post
FOR MORE INFORMATION
Please contact the appropriate Product Manager by emailing the address provided within each product change section
Continuing our efforts to help you spend more time developing mainframe programs than manually testing mainframe programs, here is our second course in the BMC Compuware Topaz for Total Test 20.x learning track.
Topaz for Total Test is an automated testing solution that enables you to test mainframe programs. Before you perform an automated test for your mainframe program using Topaz for Total Test, it is recommended to prepare your test program by performing certain key procedures using functionalities and tools available in Topaz Workbench. Knowing how to prepare your mainframe program before performing automated testing helps you achieve quicker and better results.
This web-based course, BMC Compuware Topaz for Total Test 20.x: Fundamentals Preparing a Test Program demonstrates the process you must follow to prepare your test program and how to use the functionalities and tools in Topaz Workbench to prepare your test program. You will learn how to:
Course Title: BMC Compuware Topaz for Total Test 20.x: Fundamentals Preparing a Test Program
Modules: 6 | Duration: 2 hours
For more information, check the abstract here:
For any queries, contact firstname.lastname@example.org
We thank the efforts of our subject matter experts, who helped us create this course.
Questions asked during the session:
Q. How Synthetic Monitoring will be supported in BHOM? From which release?
A. There are plans to support this in the future, but not sure when. For OnPrem there will be a KM available and for SaaS we are working with another partner to provide the solution. We will put you in contact with the product manager.
Q. How can the logging of all parts of TrueSight made better/more complete?, although BHOM is the new solution.
A. There was a problem due to a Tomcat certificate issue but the Tomcat logs had no indication of which keystore was being used or that there was actually a certificate issue despite debug being enabled. This is a problem with the Tomcat logging itself as it is their logging and not BMC product logging. We are unfortunately at the mercy of a 3rd party such as Tomcat having the appropriate logging available.
Q. I heard a few years back that there will be a direct integration of BMC discovery with Truesight, when is it rolling out?
A. We are not aware of any plans, but at the time this was mentioned, BHOM was being developed and that does have direct integration to BMC Discovery. After the call, got it confirmed that BHOM can use Discovery OnPrem.
Q. When is BHOM coming in UAE region? This is regarding having a Data Center in UAE region.
A. We are not aware of any plans at this time.
Q. Is there any way to migrate MRL from TSOM to BHOM? or any Use Case Document on developing MRLs in BHOM?
A. Yes, there is a utility which is not yet productized and available on request but does require product manager approval.
Q. Quite a bit of our TrueSight environment consumes SNMP events sent from 3rd party tools. I believe that BHOM no longer has the Event Adapter available, and I'd like to understand how we would be able to still consume these events from BHOM should we move there?
A. At the moment, need to still use the SNMP event adapter to send to a TSIM cell and from there use the cell gateway integration to get the events into BHOM. After the call, there are plans on the roadmap for this.
Q. In TSOM, Will we ever be able to create notification rules in the presentation layer for events generated from BMC Impact Integration for ZOS other than using the Admin Console. Currently we have to have an event generated from an Agent
A. Notification rules can be created in TrueSight (TSPS) console and notification policies can be created in TSIM admin console. There is a disappointment that the TSIM admin console still has to be used for certain things. Unfortunately there are currently no plans for the functionality in TSIM admin console to be moved to TrueSight console.
Q. If integration between Entuity and BHOM will still be available, both at event\data level and at CDMB level.
A. Event/data can flow from Entuity into BHOM but BHOM does not use CMDB as it uses Discovery as its source.
Q. We are currently integrated to Remedy via the BSR solution. If Remedy were to move to BHOM, would BSR still be used for the integration from TSOM?
A. Yes, BSR would still be used and it can integrate to a Helix ITSM ok.
Q. Is it BMCs plan to move to BHOM and TSOM will just fall away and is there a migration path?
A. There are currently no plans for TSOM to be deprecated. Yes, there is a migration path available. If there is certain functionality not available in TSOM but it is in BHOM then we would encourage you to look at our BHOM offering. For BHOM SaaS, we are doing monthly pushes which include bug fixes and enhancements. Whereas TSOM we may release a ervice pack every 6 or 12 months and then you need to have the overhead of maintaining it and having downtime. With BHOM SaaS, the maintenance side of it goes away.
Q. I have a Q about licensing and TSOM versions. I see 3 different 'types' of TSOM which are TSOM, BHOM and TSOM containers for on prem. My customers use TSOM and are not ready for BHOM on site with containers. However, BMC have given me licenses for onsite
A. This is a product entitlement issue that should be resolved by the account manager. This will be taken offline and discussed internally.
Q. We have recently upgraded to 11.3.06, and have found that the cells on the TSIMs would regularly crash. We currently do have a support call open and engineering is investigating the issue. My question is whether it is known if this is an issue affecting any other 11.3.06 users as well?
A. Another person on the call mentioned that they had recently upgraded to 11.3.06 and had not seen this issue. BMC team had not seen other customers report this issue.