Hello,

We are thrilled to announce the release of a new course for BMC Helix Dashboards, which is for the latest 24.x version. The course covers multiple use cases for creating and designing dashboards. It will help you understand the product in detail, which in turn will help unleash its true potential and exciting capabilities. The course also offers great practice sessions in the lab executions.

Reference: A dashboard built on Helix Digital Workplace data

BMC Helix Dashboards 24.x: Fundamentals Designing for Service Management (ILT)

Course duration: 3 days

BMC Helix Dashboards is a service on the BMC Helix Portal that can be used to create interactive dashboards for your environment. It can be accessed from BMC Helix Portal and is available for SaaS as well as On-premises customers.

BMC Helix Dashboards uses Grafana as the underlying solution and enables you to customize the dashboards in multiple ways to gain valuable insights into your environment. It offers unified reporting and gives you a consolidated view of data from applications across your environment. You can easily create, export, and share interactive dashboards with users within or outside your environment.

This course will focus on designing dashboards for Service Management applications such as BMC Helix ITSM, BMC Helix Digital Workplace, and BMC Helix Business Workflows. This course is applicable to BMC Helix Dashboards designers and administrators who will be guided through the step-by-step process, from navigating the console to designing various complex dashboards using Visual Query Builder, Form, and SQL query types. Some advanced concepts like Drill through functionality, custom calculated fields, multi-query based panels, configuring Reporting Metadata Studio, and creating custom metadata views will be explained. Additionally, they will learn to build some common use cases of dashboards that draw and analyze data from Service Management.

Reference: Use the drag and drop feature using Visual Query Builder

 Click here for Course Abstract and Registration for the course.

Reference: A custom view built using Reporting Metadata Studio

We also added the BMC Certified Associate: Helix Dashboards 24.x Designing for Service Management Online Exam to take the certification related to the skills to create Dashboards.

Click here for Course Abstract and Registration for the exam.

Learning Continues… Learn Anywhere, Anytime!!!

For any further details about this course of any of our courses, post a comment, or contact us at [email protected]. We will be happy to help you :)

Reference: A multi-panel dashboard showing rows and repeat features for BMC Helix Business Workflows data

I´m sure you have been receiving communication from BMC about moving to Helix Dashboards. While we know that Smart Reporting has been a loyal friend in your SaaS journey, it is now time to give your friendship circle an upgrade! As you and your organization grow, you need a smarter and sassier buddy!  

Enter - Helix Dashboards! 

Introduced in September 2020, BMC Helix Dashboards is a modern reporting and dashboarding solution for all BMC Helix Service and Operations Management solutions, based on the widely adopted and open source based Grafana technology. 

BMC customers can use BMC Helix Dashboards to set up a single reporting and dashboarding instance that pulls data from multiple BMC Helix service management and operations management solutions and displays the results in cross-solution dashboards. 

Now you´d tell me all that is alright, but WHAT´S IN IT FOR ME to go through all this effort to migrate!?!? 

Let me give you 6 reasons why BMC Helix Dashboards is your new go-to reporting tool! 

1. Enhanced User Experience: Helix Dashboards offer a more modern and intuitive interface, making it easier for you to create, customize, and interact with your reports and visualizations. It also simplifies the process of creating and customizing reports, making it accessible for users at all skill levels. 

2. Visual Query Builder: Helix Dashboards feature a powerful Visual Query Builder that allows you to easily construct complex queries without needing deep technical knowledge. This drag-and-drop functionality streamlines the report-building process, saving time and reducing errors. And the best part - no SQL Experience is needed!! 

3. Meta Studio Integration: Helix Dashboards integrate seamlessly with Meta Studio, enabling you to create and manage advanced analytics and data visualizations. This integration allows for more sophisticated reporting options and deeper data insights. While the Visual Query Builder only works only with OOTB fields, the metadata studio helps you add custom fields manually so that you can then use them in the Visual Query Builder.  

4. Real-Time Data Insights and Offline Analytics: You can benefit from real-time data integration in Helix Dashboards, ensuring that you always work with the most current information, which enhances decision-making and operational efficiency. Also, features for exporting and scheduling allow offline consumers of analytics in your organization to have insights into their business processes. 

5. Advanced Visualization and Collaboration Features: Helix Dashboards offer a wide range of customizable visualizations and improved collaboration tools. Your teams can easily share insights and work together on data-driven projects, leading to more informed and collective decision-making. 

6. Seamless Integration with BMC Products: Helix Dashboards integrate smoothly with other BMC solutions, fostering a more cohesive ecosystem and enabling you to leverage data across various platforms for holistic insights. 

Overall, Helix Dashboards EMPOWERS YOU to leverage your data effectively, leading to improved efficiency, better strategic planning, and enhanced business outcomes. 

So what are you waiting for? Don´t know where to start? 👇 

Join us on our upcoming Workshop on Smart Reporting to Helix Dashboard migration on Thursday 17th December 2024 - Smart Reporting - Helix Dashboards 

Click here to know more 👉 (https://events.bmc.com/smart-reporting-helix-costumer-wks) 

P.S. Also, don´t forget to bookmark this page to stay up to date with all the upcoming BMC Webinars: https://community.bmc.com/s/news/aA33n0000008WHtCAM/connect-with-helix-webinar-page-2024 

Database Replication is essential for durability but it can also result in replication lag. 

But what exactly is Replication Lag? 

In a typical Leader-based replication setup, all writes go to the primary node. However, read queries can be served by any replica (including the primary for some cases)

This is great because you can scale out the read operations by adding more replicas. But to gain the full advantage of replication, we go for async replication.

However, when your application reads from an asynchronous replica, there’s a good chance that it might read outdated information if the replica has fallen behind for some reason. 

For example: 

✅ User A sends an update (write) request to the Primary or Leader node. 

✅ The Leader node sends the replication information to its replicas

✅ Replica 1 gets updated 

✅ However, user B requests (reads) data from replica 2 and gets outdated information. In other words, stale data. 

✅ Replica 2 gets updated eventually 

The delay between a write happening on the leader and being reflected on a follower node is known as the Replication Lag. 

The lag may only be a fraction of a second (hardly noticeable). 

However, if the system is operating at its limit, the lag can also increase to several seconds or minutes. 

Happy Learning!

BMC Helix ITSM is a powerful service management platform that improves IT service delivery. The intuitive user experience is built around roles, not modules, to help you be more productive with less effort. Modern mobile interfaces, built-in templates and guides, and instant, actionable insights help you work smarter and faster.

Using examples, demonstrations, and scenarios, the content of the online education subscription provides an overview of BMC Helix ITSM as well as detailing the use and administration of the solution. This subscription is a collection of eleven videos along with BMC Helix ITSM 22.x: Skills Assessment and BMC Helix ITSM – Smart IT 21.x: Administering Skills Assessment.

The videos will help you:

• Get familiar with BMC Helix Progressive Web Apps
• Plan for IT Service Management (ITSM) OnPrem Deployment
• Get familiar with the architecture and sizing for IT Service Management (ITSM) OnPrem Deployment
• Understand the installation process of for IT Service Management (ITSM) OnPrem Deployment
• Get familiar with the Kubernetes architecture
• Get familiar with Helix Applications and Logging
• Understand how to access and view logs
• Get familiar with BMC Helix Dashboards
• Understand how to use advanced functions, variables, and links in BMC Helix Dashboards
• Understand how to create and manage scheduling content in BMC Helix Dashboards
• Understand the difference between Smart Reporting and BMC Helix Dashboards
• Understand the various types of permissions in Dev Studio
• Understand various useful configurations for Remedy with Smart IT

Now available for BMC Partners and customers!

What are you waiting for?

Click here for the Abstract and Course Registration.

@Kristen Sanders​ @Nidhi Gupta​ @Dipankar Sarkar​ 

In today’s spotlight, we’re thrilled to feature Marek Ceizel, a cherished member of our BMC Community!

Every great story has a beginning, and Marek's started during the early days of 2010. While many members join and leave, Marek Ceizel chose to plant roots, nurture connections, and grow alongside our community. Those roots have now flourished into an impressive fourteen-year legacy that continues to inspire newcomers and veterans alike.

Marek: A Contributor Extraordinaire

Marek’s presence is spread across the community he is not restricted to contributing only topics or Ideas. He is involved in 18 community groups where his thoughtful interactions have helped countless members succeed.

Marek’s engagement speaks volumes:

• 264 posts showcasing his expertise, insights, and thoughtful perspectives.
• 2,175 comments filled with helpful advice, answers, and encouragement for fellow members.
• 358 likes received, reflecting how much his content resonates with and inspires the community.
• He has expertise across multiple BMC products which includes Remedy AR System, BMC Helix, BMC Helix ITSM, BMC Helix Business Workflow, CMDB
• Gamification Points: 106,261 points
• Community Level: 12

What makes Marek truly remarkable is his versatility. He moves effortlessly between various topics and discussions, much like a renaissance soul exploring different forms of art. His Level 12 status and 106,261 points aren't just metrics – they are milestones that mark countless hours of sharing, learning, and growing with fellow members. In an era where digital attention spans are measured in seconds, Marek's fourteen-year journey stands as a testament to the power of genuine community engagement. And his secret? Perhaps it's his ability to remain consistently curious, eternally helpful, and unfailingly authentic in every interaction. Marek has shown us that community building is a marathon, not a sprint. Each comment, each post, each interaction adds another thread to the rich tapestry of our community's story.

Over to Marek's Own Words

1) Can you introduce yourself and tell us a bit about your background?

 I started as a developer for economic software in 97. then I moved to Alcatel where I built the UMTS environment and prepared all the things around network and systems. after that, I switched to Siemens where I continued with the mobile network's new features testing and supporting them. After some years I started to work on Projects where BMC Software was integrated (somewhere around 2008). In 2013 I moved to Materna as a developer and designer for BMC customers in Germany and Slovakia). From 2017 is my home Switzerland and ITConcepts company where I do my best to make the customers successful and satisfied ;)

2)What advice would you give to new members joining the community?

Don't give up. Try to ask and discuss. It's not easy all the time. The communities have highs and lows. Some months it works smoothly, some months you don't get a reply at all. always try to search a lot at first. in community, knowledge base, goolge. make your homework and if you don't find help, then ask.

3) How do you think the community could better engage with members who are less active?

It is hard to motivate. BMC Collective is giving points and then real physical prices as reward. Maybe something like that ;)

4) What motivated you to contribute to the community?

 The points were suddenly growing (even when there was no reward for that). Then it's like a computer game ;)

Actually, I see no reason to not to help if I know. And if the problem/question is interesting, that what i like ;)

5) What message would you like to share with the rest of the community?

We need to be strong, patient and tolerant :D

Join the Celebration!

Great communities thrive on stories like Marek's – stories of dedication, engagement, and genuine connection. As we celebrate his contributions, we invite you to share how members like Marek have impacted your own community journey.

Has a community member made a difference in your experience here? Please share your story in the comments below and help us celebrate the people who make our community special.

Here are our latest Service Management & Operations Management courses -

For a full list of training courses and professional certifications, visit Education Catalog.

 Happy Learning! 

Regards,

Nidhi