Get ready to make the most of Employee Navigator—gear up to unlock its full potential!

End users can now access AI-generated answers to their queries in natural, conversational language directly from the Employee Navigator side panel in the end-user console. Powered by BMC HelixGPT, Employee Navigator is accessible across all devices, including desktops, tablets, and mobile phones.

We’re excited to announce the release of our first web-based course for Employee Navigator—our agentic AI–based assistant. This is just the beginning! We’re planning a full series of courses to help you explore the capabilities of all HelixGPT-powered agents.

Course Name: BMC HelixGPT 25.x: Fundamentals Using Employee Navigator (WBT)

Course Duration: 1 hour

We’re fully embracing the agentic AI wave and encourage you to dive into the course to discover how Employee Navigator can help you complete tasks in just minutes.

Click here for Course Abstract and Registration

For any queries, please write to [email protected]

Learning Continues… Learn Anywhere, Anytime!!!

Watch out the exciting video embedded with this post!

Thanks to everyone who helped us develop this course!!

We’re excited to share this news with you—our incredible BMC Community!

BMC Software has officially partnered with Zertain to take enterprise automation to new heights. Together, we’re combining the intelligence of Zertain’s orchestration frameworks with the power of Control-M, creating automation that’s faster, smarter, and more adaptable for real-world enterprise needs.

As members of this Community, your feedback, discussions, and use cases have played a vital role in shaping how we innovate—and this partnership is another step forward in delivering the solutions you need.

Together, this partnership brings opportunities like:

✅ Enhanced data pipeline orchestration

✅ Streamlined CI/CD and deployment workflows

✅ Scalable automation across hybrid environments

This space is where updates, best practices, and conversations will unfold—so keep an eye out for what’s next. We’re just getting started, and we’re glad you’re on this journey with us.

💬 Have thoughts or ideas? Let’s continue the conversation below.

We’re excited to share a milestone that wouldn’t be possible without you—our amazing community.

Thanks to your continued feedback, trust, and support, BMC AMI DevX, BMC AMI Ops, and Control-M have each been honored with the 2025 TrustRadius Top Rated Award! 🏆

This recognition is fueled by your voices—genuine feedback from those who use and trust our products every day. Your input made this achievement possible, and we’re truly grateful for each continued support

These awards represent a shared achievement—a celebration of the impact we’ve created together. They reflect the value you find in our products, the outcomes they help drive, and the mutual commitment we share to keep pushing forward.

At BMC, we’re dedicated to building solutions that are innovative, reliable, and designed to empower. This recognition is a proud moment for our team—and we’re so glad to share it with all of you.

From everyone at BMC:

Thank you. We couldn’t have done this without you.

👉 Curious what others are saying?

Check out here: https://www.trustradius.com/vendors/bmc-software-inc

💬 Got a story to share?

Have BMC AMI DevX, AMI Ops, or Control-M made a difference in your day-to-day?

Drop your experience in the comments—we’d love to hear how these tools are helping you succeed.

Here’s to more milestones, together. 🙌

Hello all,

Test your understanding of AI Agents in BMC HelixGPT with this short and interactive quiz. Whether you're just getting started or looking to reinforce your knowledge, this quiz will help you grasp key concepts, use cases, and functionalities of AI Agents within the HelixGPT environment. Perfect for support teams, admins, and anyone working with BMC Helix!

Question 1: Which of the following best describes a prompt-chain?

A)     An entity that uses a language model as a reasoning engine to determine the order of actions.

B)     A system with high autonomy that determines its own control flow dynamically.

C)    A sequence of steps for an operation that follows a predetermined path, which is hardcoded. 

D)    A router that determines the next sequence of steps with limited control.

Question 2: How does a HelixGPT Agent determine the sequence of actions it takes?

A)     By following a fixed, hardcoded path.

B)     By adhering to a highly reliable and repeatable flow.

C)    By using a language model as a reasoning engine to determine which actions to take and in which order. 

Question 3: Which HelixGPT AI components ensure "high predictability" and "low autonomy"?

A)     Reason and Act (ReAct) Agents

B)     Prompt-chaining

C)    Large Language Model (LLM)

D)    Global Prompt

Question 4: A prompt-chain follows a predetermined path. How does an Agent differ in terms of control flow?

A)     An Agent also follows a predetermined path, but it's determined by an LLM instead of being hardcoded.

B)     An Agent replaces the need for any multi-step control flow.

C)    An Agent has less control than a prompt-chain, leading to lower autonomy.

D)    An Agent aims for LLMs to be able to determine their own control flow based on the problem presented, deciding the flow rather than chains that control it.

Question 5: Providing input to guide a Helix-GPT Agent is done through:

A)     Series of well written chain of prompts

B)     Instructions

C)    The router prompt

D)    LLM fine-tuning

6. In the VPN setup scenario, what did Allen use to find the relevant information?

A) Employee Navigator

B) Insight Finder

C) Global Search powered by BMC HelixGPT

D) Log Analyzer

7. Which AI agent is used to build dashboards using natural language prompts?

A) Change Risk Advisor

B) Insight Finder

C) Employee Navigator

D) Log Analyzer

8. Which models do AI agents in BMC HelixGPT rely on?

A) ERP and CRM Models

B) Cloud and Edge Models

C) Large Language and Action Models (LLMs and LAMs)

D) UI and UX Models

9. What is the role of the “Best Action Recommender”?

A) Provides software installation instructions

B) Recommends optimal actions based on root cause analysis

C) Escalates issues to developers

D) Performs hardware diagnostics

10. Which AI agent proactively identifies and mitigates security risks in AIOps?

A) Vulnerability Resolver

B) Log Analyzer

C) Situation Analyzer

D) Change Risk Advisor

Looking forward to seeing your answers!

Those who get all the answers right will be spotlighted on the community as our Quiz Champions. Don’t miss your chance to shine!

Each month, the BMC Community comes alive with insightful discussions across a wide range of products. Every area shine as focal point where knowledge sharing and collaboration flourish, reminding us how our collective efforts drive innovation and empower every member to succeed.

In this post, we’re celebrating five product areas that sparked the most interaction during recent time. This engagement wouldn’t be possible without the incredible product experts who generously contribute their time and knowledge to help fellow members. Whether you're answering technical questions, guiding new users, or clarifying use cases—your efforts make a difference!

We deeply appreciate the energy, consistency, and collaboration each of you brings to our community

🎉 Let’s Celebrate Them!

🔹 Control-M

Let’s celebrate the experts who’ve made Control-M one of the most engaging discussions!

Shoutout to: Loreal hunter, Criss Scruggs, Timo Breu, Mark Francome, Markus Keller, Mun Keong Lee, Lars Mahrendorf, Julie Miller, Paul Robins, Robert Stinnett, Mahendra Vakati

🔹 BMC Helix

Let’s celebrate the incredible contributors behind vibrant Helix conversations!

Shoutout to: Prajakta Advant Joshi, Ashutosh Deshpande, Saroj Sahu, Srini Ramamurthy, Sumit Kumar Srivastava, Vaibhav Wadekar, John Mancini, Carin Sinclair, Amit Jaiswal

🔹 Remedy AR System

Let’s celebrate the experts driving insightful solutions in Remedy AR System discussions!

Shoutout to: Sagar Chavan, Sanket Patil, Ashutosh Deshpande, Tejesvi Ramalingaiah, Khaled Al Zubi, Fabiola Camacho, Ravi Reddi, Carin Sinclair, Swanand Dharmadhikari, Amit Jaiswal, Douglas Reif, Jean Christophe, Jagadevi Kore

🔹 Remedy ITSM

Let’s celebrate those who helped navigate Remedy ITSM conversations!

Shoutout to: Prajakta Advant, Ashutosh Deshpande, Saroj Sahu, Swanand Dharmadhikari, Srini Ramamurthy, Sumit Kumar Srivastava, Vaibhav Wadekar, John Mancini, Sander Rijzewijk, Carin Sinclair, Amit Jaiswal, Aparna Magre

🔹 Digital Workplace

Let’s celebrate the contributor's sparking engagement and solving problems in the Digital Workplace space!

Shoutout to: Nisha Padhi, Suparna Siriyah, Shantanu Thuse, Rambabu Tatikonda, Sudha Kumari, Saidas Kottawar, Vimal Pratap Singh, Edgar Arizmendi, Cherry Blaber, Michele Mizell, Vivyek Kanchan

As you read through the list, you might notice some expert's names appearing across multiple product areas. This highlights their broad expertise and ongoing commitment to supporting our community across diverse topics.

We believe that thriving communities are built on knowledge sharing, expert guidance, and collaborative problem-solving. These contributors exemplify these values through their consistent support and engagement.

Big thanks to each of you—you make our community better every day!

This spotlight is just the start—we’ll continue this series to recognize contributors from every corner of the BMC ecosystem in the coming months.

💬 Let’s show our appreciation! Drop a thank you for our fellow contributors or tag someone whose support stood out. we’d love to celebrate their impact too!

At the heart of the BMC Community lies the passion, dedication, and knowledge-sharing spirit of its members. Today, we’re proud to shine the spotlight on some of our most impactful contributors of all time—individuals who have gone above and beyond to help others, share insights, and make this community stronger every day.

These contributors have accumulated thousands of points by answering questions, writing helpful posts, engaging in discussions, and lifting up fellow members across the board. 💡

Let’s take a moment to recognize and celebrate their outstanding contributions!

🏆 Top Contributors (All-Time)

• Carl Wilson – 250,815 points
• Jason Miller – 205,343 points
• Stefan Hall – 204,528 points
• Mohammad Rehman – 180,261 points
• Kedar Zavar – 171,216 points

From troubleshooting technical challenges to offering thoughtful advice, these community champions have helped create a space where learning and collaboration thrive. 🙌

We’re incredibly grateful for your efforts and the lasting impact you’ve made. Your contributions continue to set the standard for excellence in the BMC Community.

Join the Celebration!

Let’s celebrate together:

🎉 React below to spread the appreciation and share a shout-out or thank-you message

Want to Be Featured Next?

Getting on this list starts with a single post. Keep asking, helping, sharing, and engaging—every point and interaction matters. Who knows? You could be one of our next community legends.

Thank you once again—and here’s to more knowledge-sharing, deeper connections, and meaningful collaboration ahead. 💙