There are new WBTs (Web-Based Trainings) added to the BMC Helix Operations Management: Enterprise Education Subscription every month. The BMC Helix Operations Management: Fundamentals Implementing Alarm Policies (WBT) is the latest WBT added to the subscription that now has a total of 9 WBTs:
There are more WBTs coming your way. So, do not miss out on the BMC Helix Operations Management: Enterprise Education subscription. Enroll now!
To learn more about BHOM Enterprise Education subscription, please visit our earlier post on Communities.
For any further details, post a comment, or contact us at email@example.com. We will be happy to help you.
What is it?
This 60-minute long 1:1 UX session will be conducted remotely through a Zoom meeting. For data collection purposes, during this session - information is captured regarding
processes and experiences with our products and services.
This study is aimed at understanding the current user experiences of Data Scientists working with Data Pipelines.
The goal is to identify areas of opportunity to improve this experience by understanding the gaps based on current and future needs.
To do this we need to understand:
• What are users’ main goals and responsibilities?
• What are users’ typical tasks, workflows, and decision-making processes?
• What kind of tacit expertise do users develop and employ in using Data Pipelines?
• What constitutes users’ technological, physical, and social environment?
• In what ways Data Pipelines helps and/or hinders users in completing their tasks?
• What specific features and functionalities users dis/like and why?
• What specific features and functionalities users would like to see improved, added, or removed?
When is it?
Wednesday, September 8th - Friday, Octobe 8th . 60 minutes between 7AM – 12pm EST
You qualify for this UX research session if you conduct one of these tasks at work:
- Build/Schedule/Manage Data Pipelines
- Monitoring Data Pipelines/Jobs
What you need for the 1:1 session?
A 60-min time window to join this 1:1 UX session via Zoom meeting.
Next steps: Email Launa Nguyen at Launa_Nguyen@bmc.com with the subject line: “UX Research Study: DataOps”
Dear Community Members,
Thank you for trusting and being with us to build this supportive, tight knit community of digital transformation professionals. You are an integral part of this ecosystem and we continuously strive to improve your BMC community experience. Which is why we run this BMC Community survey every six months. Please take this 5 mins survey to shape our roadmap.
What happened since our last survey
March '21 survey was taken only a few months after our major community migration project, and we got impactful feedback from you that helped us focus on key areas of improvement:
Though we released a lot of good features, we know we are far from being perfect and there is always room for improvements. This survey is your chance to let us know your thoughts on current experience, and next set of fixes/features we should work on.
After giving your private feedback in the survey, please don't forget to come back and share public comments below on how the Community helps you and your business!
On Aug. 31, 2021, BMC Customer Support will modernize our published Support Service Levels and Customer Impact Definitions.
With this change, we’re introducing a new Severity 1A service level specifically for SaaS platform availability issues. This new support level will provide a much-needed distinction between infrastructure availability issues and software product issues. The decision to make these enhancements came after extensive market research, and internal analysis and discussion.
In summary, changes made to our other service levels are best in class and will deliver the following:
Here’s how this will impact our customers and when.
After Aug. 31, new Support Service Levels and Impact Definitions will be posted to the links below:
Making these policy and definition enhancements will ensure we continue to deliver an exceptional customer experience and support BMC’s ongoing efforts to become an ADE.
On Friday, 27th August 2021 at around 11 AM IST we will be replacing the existing BMC Support Central homepage with our newly redesigned, personalized homepage. We have been testing this new homepage since February and feel confident that you will like all of the new features.
Please make sure that you are logged in with your BMC Support credentials to benefit from the new personalization features.
Please take the guided tour to get familiar with all the new features. You can find the tour button on the right-hand side of the screen.
Please leave us your feedback using the feedback link on the side of the page. You can also reply to this post or email me directly at firstname.lastname@example.org