What is it?
This 60-minute session is to discuss openly and honestly about the needs, expectations, and gaps for approvals.
We’d also like participant to share your screen and walk us through your current experience. Participants will be
shown multiple concepts and will be asked to speak your thoughts and be vocal about what you like, dislike/concerns,
and missing elements.
The goals of this study are to:
- Understand the current experience for approvals. We want to identify issues, information
needs to approve, concerns and gaps to address them in Approval Console.
- Identify the most common customer use cases for approvals today.
- What information is needed to approve each use case?
- How is that information accessed today?
- How would you prefer to access that information? Through the console?
- Identify the top 3 features that are an “absolute must” for Approval Console
- Do customers need a centralized approval console or not?
- Validate and capture feedback on design concepts
When is it?
This one-time 60-min long Zoom session can be scheduled on any day between Tuesday, November 21st and Thursday December 7th, 2023, and at any time between 6am – 5pm PT
We are seeking for users who do approvals in any of the following products:
Remedy/ Mid Tier
You qualify for this session if you do any of the following in the course of your job:
Approve tickets such as Change Requests, Releases, Work Orders or Service Requests, or other types of IT-related approvals.
What you need for the 1:1 session?
You will need access to Zoom meeting.
Next steps: Please email Launa Nguyen Lewis at Launa_Lewis@bmc.com with this email subject line:
“UX Study – Approval Console”
Hello BMC Community,
I am thrilled to introduce myself as your new Senior Community Manager at BMC. My name is Chitra HL. I am based in Bengaluru, India . Community management is my passion and profession. Connecting with people is what I love. This has helped me to build my career in this domain and that's how I am here to support you in every way possible. :)
As we all know, our community is a hub of knowledge, collaboration, and innovation. It is a place where ideas flourish, questions find answers, and connections are made. I passionately believe in the potential of this community, and I am committed to ensuring it continues to thrive.
My vision for the community is to ensure this space is where your voice is not only heard but celebrated, where your contributions are not only acknowledged but encouraged.
Whether you are a seasoned community member or new to our ecosystem, I want you to know that I am here to serve you. If you have questions, no matter how big or small, I am just an email away. If you have ideas to enhance our community, I am eager to hear them. If you simply want to connect and share your experiences, I am all ears.
No question is silly. No idea is small. No feedback is simple. We value every voice in our community.
Please feel free to reach out to me anytime at firstname.lastname@example.org to connect, chat and to share anything about BMC Community. Let's make this community hub of innovation and collaboration!
Cheers to Community :)
The BMC AMI Storage IAM 11.x: Fundamentals IAM/PLEX web-based training course is now available! This is part of a series of courses on BMC AMI Storage IAM.
IAM/PLEX, an additional support function of IAM, builds on IAM/RLS to provide record level sharing support to IAM datasets across multiple LPARs within a z/OS Sysplex. IAM/PLEX ensures continuous availability for IAM datasets and high availability through automated outage detection and restart, and backout and recovery for planned and unplanned LPAR and address space failures.
This web-based course, BMC AMI Storage IAM 11.x: Fundamentals IAM/PLEX builds on the concepts covered in the BMC AMI Storage IAM 11.x: Fundamentals IAM/RLS (WBT) course and helps you understand how IAM/PLEX works, the setup required, the parameters and operator commands, the automatic selection of datasets, and the journaling functionality. Additionally, the course teaches how to recover IAM/PLEX from planned and unplanned LPAR outages. Knowledge about how IAM/PLEX works helps you implement IAM/PLEX for better storage performance.
Course Title: BMC AMI Storage IAM 11.x: Fundamentals IAMPLEX (WBT)
Modules: 5 | Duration: 1 hour
For any queries, contact: email@example.com
For more information, check the abstract here: https://www.bmc.com/education/courses/bmc-ami-storage-iam-11x-fundamentals-iam-plex-wbt.html
We thank the efforts of our subject matter experts, who helped us create this course. We also thank members of the Education team for their support.
Product Change Notification October 2023
Enriching customer satisfaction by providing quality information regarding product renames, replacements, and withdrawals.
Complimentary and non-elective retitle of an existing product base, version, and/or marketing schedule that does not alter the feature, functionality, pricing, or existing agreements/entitlements of the product.
PRODUCT AUTO MIGRATION
Complimentary and non-elective product migration that does not result in modifications to the product’s feature and functionality. In instances where minor incremental functionality is provided, such would have otherwise been provided in connection with routine maintenance releases that all subscribers would have been entitled to.
PRODUCT OPTIONAL MIGRATION
SAAS TO SAAS CONVERSION
Paid elective product change that may result in more than minimal changes to the product’s feature, functionality, and/or license list price. In some instances, it may lead to a change in the product code, thus requiring re-installation of the product, but it should not be such that the functionality of the product produces a completely unrelated outcome. The old product rights must be forfeited upon the migration, therefore requiring customer authorization.
Paid elective product change that consists of moving from one product or solution to another one that contains all the functionality in the original one, plus greater features, and functionality, while remaining within the same product family.
The End of Life (EOL) of a product, which results in moving it to an Obsolete status once the Projected Obsolete Date (POD) is reached, with no option for customers to migrate it.
Visit the "Attachments" Section to download the PDF/Excel version of this Blog post
FOR MORE INFORMATION
Please contact the appropriate Product Manager by emailing the address provided within each product change section
Group: Product Changes
Group: Product Changes
Learning is the key to addressing constant changing business requirements and BMC is committed to support you on the learning path. BMC Education supports all your learning needs.
New and Updated Training
Our objective is to build a complete education curriculum that includes both free and fee-based offerings providing a blended approach of self-paced 24/7 content, videos, recorded webinars, Web-based training, Instructor-led training, and certifications. Training is available for many key BMC Mainframe products like BMC AMI Ops & Data, Compuware, Control-M for z/OS, as well as the basics around mainframe platform and infrastructure (OS, DBs etc). Our new curriculum has three main offerings:
New Courses – Benefit From These New Releases
BMC Education has released the following new courses:
BMC Training Schedule – Get Registered
Our customers and partners can continue learning 100% from home with BMC´s experience to deliver virtual instructor led courses (VLT) for the last 10 years, but also via all online certifications, self-paced courses like web based (WBT) or Assisted Self-Paced (ASP) and the comprehensive subscription offers.
BMC Subscriptions – Easily Access All Education
Subscriptions provide a one-stop-shop for customers and partners to have continuous access to the Education portfolio for a product. You get education services all at a price that is up to 80% off the price of purchasing courses separately. Subscriptions are provided in three levels called Explore (free introduction into the product), Essentials (core fundamentals courses) and Ultimate (full access to all existing and all future courses for 12 months with all new releases). BMC has released the following new subscriptions:
BMC Certifications – Have Your Skills Recognized
BMC Education offers a comprehensive certification program to customer, channel & global partner and employees at three levels: Certified Associate (basic skills to use product), Certified Professional (all skills to perform day to day tasks for product), Certified Expert (can apply best practices for product). BMC has released the following new certifications:
We are excited to announce the release of the BMC AMI Storage IAM 11.x: Fundamentals IAM/RLS (WBT) course as part of a series of courses on BMC AMI Storage IAM. IAM is a high-performance innovation access method for z/OS that offers numerous advantages over the VSAM access method. IAM/RLS is a feature in the base IAM product that enables sharing IAM datasets at the record level between concurrently running applications within a single z/OS image (LPAR).
This web-based course, BMC AMI Storage IAM 11.x: Fundamentals IAM/RLS provides in-depth knowledge on IAM/RLS, how to run multiple IAM/RLS address spaces, set up IAM/RLS, and select datasets for IAM/RLS. The course also helps you understand the source parameters for controlling IAM/RLS usage, the functioning of the record lock recovery, the commands for manually interacting with IAM/RLS, and the considerations for running CICS and batch jobs. Knowing how IAM/RLS works and how to prepare your datasets for IAM/RLS helps you implement IAM/RLS. The course also serves as a solid foundation for understanding IAM/PLEX, which is built on IAM/RLS concepts.
Course Title: BMC AMI Storage IAM 11.x: Fundamentals IAM/RLS (WBT)
Modules: 7 | Duration: 2 hours
For more information, check the abstract here:
For any queries, contact firstname.lastname@example.org
We thank the efforts of our subject matter experts team, who helped us create this course. We also thank members of the Education team for their support.