BMC Support Licensing and Passwords
Licensing and Passwords
- Self-Serve Portals
- All other Products
BMC BladeLogic Licensing
If you are using a BladeLogic product version prior to 8.2, go to the BMC BladeLogic website to download license keys. If you have questions about licenses or license keys, refer to Requesting Licensing and Password Support.
BMC Client Management, FootPrints and Track-It! Licensing
BMC Helix ITSM OnPrem, BMC Helix Digital Workplace OnPrem, BMC Helix Innovation Suite OnPrem and Remedy Licensing
Version-specific License Key Requirements
- If you are using Remedy AR System version 7.0.01 or prior, a product license key is required for Remedy AR System Server, Remedy Applications, Add-on modules and number of users.
- If you are using Remedy AR System version 7.1.00 or later, a product license key is only required for Remedy AR System Server. A valid user license from BMC is still required for each user on production instances, but a product license key is not required for users.
- If you are using BMC Helix ITSM OnPrem, BMC Helix Digital Workplace OnPrem or BMC Helix Innovation Suite OnPrem version 21.05 or later, a product license key is only required for Innovation Suite OnPrem server. A valid user license from BMC is still required for each user on production instances, but a product license key is not required for users.
Innovation Suite OnPrem, Remedy License Keys
Please refer to the version-specific documentation space for information on how to enable a license for this software. You are licensed to use only the capacity that you have purchased pursuant to your license agreement and applicable order. If you have questions about licenses or license keys, please contact Customer Support and refer to Requesting Licensing and Password Support. The links below are only accessible for customers logged into Support Central with a valid Support ID.
This document explains how to make the following requests:
Note: We have updated our User Interface screens. Click HERE for information on the changes.
As of August 13, 2022, the following updates have been made:
- The Remedy License Request UI has been updated. Please click HERE for information on requesting licenses in the new UI.
- Requesting Temporary / Trial licenses is now done through the main UI. You will need to add a Temporary / Trial support contract to your support profile before requesting these licenses.
- To request licenses for version 7.0.01 and earlier, please contact customer support.
Request Temporary Key for Compuware/AMI DevX
If you need a temporary key urgently for your Compuware/AMI DevX Solution please navigate to the Electronic Product Distribution page to request an Emergency Key by following these steps:
Please go to BMC Support Central ==> Product Download==> Product Download Tools ==> Filter your Support Contract or Search for Products ==> Click on the available version of the product ==> License Information Tab ==> Emergency Key.
Once completed please ensure you still log a case with the Password team to request a permanent license key.
Requesting Licensing and Password Support for all other Products
For Licensing and Password requests not listed above, use the process below. Requests created using the below will expedite the process
- Create a new case from the Case Management page.
- Complete the Product section.
- Select the checkbox: For entitlement and license key/password issues, please check here. Leave the checkbox unchecked for Technical Support requests.
- Based on the reason for the request, include the applicable case details in the Description.
- Your reason for requesting a new password.
- If machine change, the old machine information and the new machine information and the date of the change.
- For Disaster Recovery testing, provide the start and end date, the product and the product release level.
- For a new order, provide your PO number and/or purchase date.
- Provide your BMC error message if current password is not working and you are receiving an error message.
- If you are installing a new product release that requires a new password, provide the product name and product release number.
- Provide the Serial Number for BMC Client Management, FootPrints and Track-It!
- Click on Submit Case
- The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”. Explore AMIGO Program ›