icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown

Mainframe Maintenance

NOTE: For the IOA/Control-M Mainframe product family, only the eFix session down below is applicable.

BMC provides SMP/E based product maintenance delivered via periodic Recommended Service Level (RSL) files. RSL files contain PTFs and HOLDDATA. We certify the PTFs as IBM Recommended Service Update (RSU). 

You can obtain RSL files by using:

  • For quarterly RSL, RECEIVE ORDER 
  • For cumulative RSL, BMC Electronic Software Distribution File Transfer Protocol (BMC ESD FTP) site or physical media 

For more information about RSL files and schedule, see Maintenance files and schedule.

Important: When you install a product, all currently recommended maintenance is applied. For more information about the maintenance recommended by BMC, see BMC Recommended Maintenance for Mainframe Products and Solutions.

Use one of the following methods to obtain product maintenance:

For required login information for these methods, see File server and certificate information.

  • BMC Compuware ThruPut manager APAR maintenance
    Use this method to obtain the BMC Compuware ThruPut manager APAR cumulative maintenance files. These files are delivered after the associated product PTFs were made available. This link takes you to the EPD page where you select the product version and use the Patches tab to get to the APAR maintenance.
  • BMC Software Electronic Software Distribution (ESD) or Physical Media
    Use this method to obtain cumulative RSLs. To order physical media, contact your local BMC Support or send an email to customer_support@bmc.com.
  • eFix PTF Distribution Services (eFix)
    You can use this method to obtain PTFs for INCONTROL for z/OS product family. For more information, see INCONTROL for z/OS - Where can I download ad-hoc INCONTROL ptfs from eFix?.
    • Starting January 1, 2022, for the BMC AMI products, we are no longer publishing PTFs on eFix.
    • Existing PTFs in eFix will not be deleted. However, only those PTFs that are made available before December 31, 2021 will be in eFix.
    • eFix does not support distribution of PTFs for the BMC Compuware products. 

For additional information, see:

Sending Information to BMC Support

BMC Support requires diagnostic information to analyze issues. You can send diagnostic information to BMC Support via email or by updating the case.

Use one of the following methods to send the information via a secure FTP or using the BMC Support Tool:

  • Transferring files via Secure File Transfer (SFT) service 
    Use this method to send large files or SVCDUMPS. You can also use this method, if your organization requires a more secure method than email or when you update the case. For more information, see Secure File Transfer User Guide and video on sharing a file using SFT.
  • BMC Support Tool 
    The BMC Support Tool is designed to reduce complexity and time required to gather any diagnostic information. The BMC Support uses this information to analyze and resolve issues. The BMC Support Tool collects information about your environment, compresses your files, and submits them to the BMC FTP site. For more information, see video on using BMC Support Tool.

Additional Support Centers

Upgrade Assistance

  • The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”.
  • Explore AMIGO Program ›