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Mainframe Maintenance

Important: For the IOA/Control-M Mainframe product family, only the eFix session listed below is applicable.

BMC provides SMP/E based product maintenance delivered via periodic Recommended Service Level (RSL) files. RSL files contain PTFs and HOLDDATA. We certify the PTFs as IBM Recommended Service Update (RSU). 

You can obtain RSL files by using the IBM SMP/E RECEIVE ORDER. For more information about RSL files and schedule, see Maintenance files and schedule.

Important: When you install a product, all currently recommended maintenance is applied. For more information about the maintenance recommended by BMC, see BMC Recommended Maintenance for Mainframe Products and Solutions.

Use one of the following methods to obtain product maintenance:

For required login information for these methods, see File server and certificate information.

  • (Recommended) IBM SMP/E RECEIVE ORDER
    Use this method to obtain quarterly RSLs, batches of PTFs, or individual PTFs. BMC provides a standard batch job and web-based maintenance request service
    If you want to contact BMC Support for more details about the RECEIVE ORDER process to obtain your product maintenance, you can create a new case. While creating the case, select the Common Install - z/OS product from the list.
    Important: SMP/E RECIEVE ORDER (batch and web-based) support BMC Compuware products and most BMC mainframe products.
  • BMC Compuware maintenance packaging engine
    Use this method to obtain the BMC Compuware service package (cumulative maintenance). The EPD-BMC Mainframe application provides the Compuware-Products tab where you can choose the cumulative maintenance for your products. 
  • BMC Compuware ThruPut manager APAR maintenance
    Use this method to obtain the BMC Compuware ThruPut manager APAR cumulative maintenance files. These files are delivered after the associated product PTFs were made available. This link takes you to the EPD page where you select the product version and use the Patches tab to get to the APAR maintenance.
  • Physical Media
    Use this method to obtain cumulative RSLs. To order physical media, contact your local BMC Support or send an email to customer_support@bmc.com. 
    Important: You can obtain cumulative RSLs via the physical media only up to RSL2201C. If you require the most current maintenance, use RECEIVE ORDER.
  • eFix PTF Distribution Services (eFix)
    You can use this method to obtain PTFs for INCONTROL for z/OS product family. For more information, see INCONTROL for z/OS - Where can I download ad-hoc INCONTROL ptfs from eFix?.
    • Starting January 1, 2022, for the BMC AMI products, we are no longer publishing PTFs on eFix.
    • Existing PTFs in eFix will not be deleted. However, only those PTFs that are made available before December 31, 2021 will be in eFix.
    • eFix does not support distribution of PTFs for the BMC Compuware products. 

For additional information, see:

Sending Information to BMC Support

BMC Support requires diagnostic information to analyze issues.

You can send diagnostic information to BMC Support via email or by updating the case.

If your organization requires a more secure method than email or when you update the case, use the Secure File Transfer (SFT) service. Use the SFT service to send large files or SVCDUMPS. For more information, see Secure File Transfer User Guide and video on sharing a file using SFT.

Additional Support Centers

Upgrade Assistance

  • The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”.
  • Explore AMIGO Program ›