Case and Defect Management
Tools for Cases and Defect Management
Create a new Case for a BMC product.
Submit and manage cases for BMC Helix ITSM services.
Follow these instructions for a simplified way to submit your cases via Email.
View all known Remedy and BMC Configuration
Automation product defects and RFEs
(items with identifiers beginning with "SW").
Items with identifiers beginning with "QM" may be found with their related Cases on the Manage Your Cases page.
- The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”. Explore AMIGO Program ›