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Case and Defect Management

Tools for Cases and Defect Management

Submit and Manage Cases

Create a new Case for a BMC product.

BMC Helix ITSM Case Management

Submit and manage cases for BMC Helix ITSM services.

Open your case using Email

Follow these instructions for a simplified way to submit your cases via Email.

Product Defects

All defects related to Cases to which you have access can be found in the Manage Your Cases section of Support Central. If a Defect is associated with a Case, it will be listed in a section labeled Defects/RFEs/CARs located between the Case details and the Case Updates section. Clicking a Defect ID will provide relevant information about the Defect, such as the status and a brief summary.

Additional Resources

Upgrade Assistance

  • The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”.
  • Explore AMIGO Program ›