icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown

Case and Defect Management

Tools for Cases and Defect Management

Submit and Manage Cases

Create a new Case for a BMC product.

BMC Helix ITSM Case Management

Submit and manage cases for BMC Helix ITSM services.

Open your case using Email

Follow these instructions for a simplified way to submit your cases via Email.

Product Defects

View all known Remedy and BMC Configuration
Automation product defects and RFEs
(items with identifiers beginning with "SW").
Items with identifiers beginning with "QM" may be found with their related Cases on the Manage Your Cases page.

Additional Resources

Upgrade Assistance

  • The BMC Assisted Migration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”.
  • Explore AMIGO Program ›