Support Central

BMC's support offerings include the following, if and when available:

• For the most current releases and version of the Product, BMC provides bug fixes, patches or workarounds in order to cause the Product to operate in substantial conformity with its then-current operating documentation, and
• BMC provides new releases or versions, to the extent they are furnished to all other enrolled Support customers without additional charge.

BMC provides Support via Web, Email and Phone.

BMC Continuous Support, a fundamental level support offering that comes with your purchase of BMC On-Premise and Mainframe products,  provides support 24 hours a day, 7 days a week (Including published holidays) for Severity-1 cases. This includes a one clock-hour response time for Severity-1 cases. Severity 2-4 cases are responded to during local business hours (Excludes published holidays).

For more details on Continuous Support, please see our Support Policies page for details on Service Levels, Definitions and more support information.

Control-M SaaS Support, a fundamental level support offering that comes with your purchase of Control-M SaaS, provides support 24 hours a day, 7 days a week (Including published holidays) for Severity-1 cases. This includes a one clock-hour response time for Severity-1 cases. Severity 2-4 cases are responded to during local business hours (Excludes published holidays). For more details on Continuous Support, please see our Support Policies page for details on Service Levels, Definitions and more support information.