Webinars

• Modeling your services to from differing perspectives
• How different content in blueprint can affect different service lines
• Making your life simpler with tips and tricks

• Why XDR is a critical element of your organization’s modern security and risk management strategy
• The first steps to help ensure a successful XDR strategy for your business
• How perhaps the most securable system in existence can be included in your XDR strategy, and the steps to take to ensure it remains secure

• Integrate, automate and orchestrate complex workflows across the IT landscape
• Drive actionable insights by unlocking the value of data from diverse systems of record and engagement
• Deliver business agility by integrating with any DevOps automation tool chain
• Achieve fast ROI with intuitive self-service interfaces for developers, operations, and business users

The Data-Driven Business tenet is one every company is chasing today and the goal is of course getting actionable insights. Still, the reality is the big data workflows continue to be immensely complex making it difficult to deliver these projects at enterprise scale on time.

Join us for this live virtual seminar and learn how Control-M abstracts the complexity of the application layer, including:

• Simplification of complex data pipelines in a multi-cloud environment
• Enabling end-to-end visibility and predictive SLA’s across any data technology or infrastructure
• Easy adoption of innovative new technologies introduced by the major cloud providers such as Azure, AWS and Google Cloud

File transfers remain an important part of nearly every service you provide and BMC continues to invest in Control-M’s file transfer management capabilities.

Join us for this live virtual seminar to see how managing both your file transfers and their related application workflows with a single solution can reduce risk and improve service delivery.

Topics covered will include:

• Benefits of managing file transfers with Control-M
• Highlights of Control-M’s file transfer management capabilities
• New file transfer management features in Control-M Version 20
• Demo

Meeting your business processes SLAs while keeping mainframe resource consumption in control is a challenge for every company. Even more challenging is doing that without impacting your online services availability.

Join this session and hear of how BMC’s recently introduced Control-M for z/OS Workload Optimization capabilities help organizations dynamically adjust scheduling decisions based on the system’s resources availability, while mainframe costs are controlled.

Topics will include:

• Control-M deadline scheduling and its ultimate job prioritization method
• The new load-indexes concept introduced in Control-M 20 and its association to system resources
• Using load-indexes in workload policies rules
• A live demo

Effective change management is critical for modern enterprise organizations to accelerate innovation. By taking an objective, analytic approach, you can support fully informed decision-making at digital speed to significantly increase quality, reduce risk and deliver compelling services - even as your complex multi-cloud environment continuously expands. Join the webinar presentation featuring Forrester, followed by a roundtable discussion with BMC and Digital.ai.

Sofigate's BMC User Group connects companies and their stakeholders using BMC solutions to network, share experiences, best practices and ideas. User Group participants will also be the first to hear about new features, functionalities and future development of BMC solutions.

AGENDA:

• Opening Words
• Keynote Sofigate: Service Management 2021 Hotlist
• Keynote BMC: ADE – Autonomous Digital Enterprise
• Food for thought: New BMC Helix Capabilities
• Customer Insight: Paulig
• BMC Helix Remedyforce Roadmap
• Technology Update: BMC Helix Containers
• Demo: Automating Service Management with BMC Client Management
• Q&A and Closing

IT service and operations management teams must deliver intuitive customer experiences in near real-time while supporting rapid changes, complex systems, and an exponential growth in data.

Join us as we hear from BMC Product Management Leaders Joseph George and Peter Adams as they discuss how BMC Helix’s new AI-driven service management (AISM) and AI for IT Operations (AIOps) capabilities along with the new BMC Helix Platform:

• Provide open, cross-domain engagement, observability, and actionability for IT service and operations teams
• Enable greater collaboration between IT service and operations teams by providing a common platform and engagement experience
• Power functionality like proactive problem management as well as advanced event management and noise reduction

IT organizations often find themselves dealing with disparate schedulers that have accumulated across the enterprise over the years. Although many understand the value of a single enterprise application workflow orchestration solution — one that integrates and synchronizes workflows across applications and infrastructures — some hesitate to take on the migration effort because manual conversions are time consuming and difficult to manage. Moreover, manual migrations introduce the risk of errors that could disrupt operations. Fortunately, there’s a better way.

Join this live seminar by BMC and VPMA, one of its leading partners, and learn how you can simplify the migration process to Control-M using built-in conversion capabilities and a step-by-step methodology for low-risk migration.

Your business depends on IT more than ever to meet changing needs. Learn how you can ensure the performance and availability of your IT today and in the future—and increase the agility and efficiency of your organization.

Topics include AIOps, monitoring, open integrations, data collection from BMC and third-party solutions, application performance management, and other key use cases.

View this on-demand webinar to learn how you can:

1. Simplify IMS maintenance and reduce the skills gap
2. Reduce the risk of database and system changes
3. Enable ROI within a single year of adopting DevOps on IMS

As application workflows across hybrid, multi-cloud, and containerized environments become more complex, companies need to adopt a more streamlined and automated approach to orchestration. That will help business users accelerate time-to-market while ensuring quality, reliability, and governance. Watch this on-demand webinar to learn how the latest version of Control-M can orchestrate your business’ most complex workflows.

With Control-M you can deliver your critical business services on time, every time. Providing advanced operational capabilities, Control-M not only simplifies application workflow orchestration across hybrid environments, but also ensures visibility, reliability, and delivery of business services in accordance with service level commitments.

Join this live presentation and demo to learn more about Control-M’s advanced capabilities, such as:

• SLA management
• Logs and output capturing
• Auditing
• Self-service
• File transfer integration

Customer service should do more than just resolve issues once they’ve reached the status of an open incident. By engaging and empowering customers with self-service knowledge in the context of use, you can deliver a better experience to increase satisfaction and loyalty. In this on-demand webinar, the non-profit Consortium for Service Innovation presents step-by-step guidance to put this strategy into action.

When Control-M Automation API was released, the goal was to expose programmatically all Control-M functions performed via the standard graphical interface. In this Control-M Automation API demo, we will show how you can help product teams build application workflows faster using ‘as-code’ tools and processes they are using today. This will help you accelerate new services to your customers while ensuring you maintain the highest standards of governance and reliability in production. To help you reach your application delivery goals, we will examine the most common day-to-day activities of Control-M users and show how they can be performed via Control-M Automation API.

Demonstrations will include:

• Build and modify job definitions
• View job status, log and output
• Manipulate resources and workload policies
• Manage calendars
• Manage users and groups

Speaker: Jakes Olivier, Multi Discipline Specialist and BizDevOps Lead, Nedbank
Host: Atul Bhovan, BMC DevOps Adviser

Have you ever thought about how much time we spend on manual and mundane tasks? And how little time we have left to spend on fresh thinking and innovation? Continuous Integration (a best practice of DevOps) addresses that challenge head on using automated pipelines. Jakes will share why automated pipelines are so critical to delivering high value to the business and enabling key staff focus their skills and experience on more strategic activities.

Even if you can’t attend, you can still register to ensure you receive the link to the recording.

Speaker: Clare Pow, Credit Card Test Manager, Lloyds Bank
Host: Atul Bhovan, BMC DevOps Adviser

Shifting left is not a new idea. In the 1950s, programmers knew that it was better to start testing earlier (or continually) and did just that. There were no dedicated testers at the time, so the same people who wrote the code did the testing/QA. Unfortunately, the waterfall model gave rise to the independent test teams and time lag between dev and test that we have today. Join us today as Claire discusses why testing early and often is so critical as organisations look to modernise their delivery capabilities and seek that competitive edge.

Even if you can’t attend, you can still register to ensure you receive the link to the recording.

Speaker: Steve Solomon, BMC Product Manager
Host: Stuart Ashby, BMC DevOps Architect and Evangelist

Regardless of whether one is a Systems DBA or an Application DBA, they are responsible for many critical tasks. Agile practices are putting ever-more demand on DBAs to support the frequent delivery of story-points to the business. DevOps introduces many automation capabilities into the delivery pipeline, but DBA availability is becoming a significant pinch-point in that process. Today we discuss some of their tasks and explore how automation can free up DBA time AND minimise those delivery constraints.

Even if you can’t attend, you can still register to ensure you receive the link to the recording.

系统运行难免会出现故障，无论是性能下降还是服务中断，都会对运行在系统上的业务交易产生影响。数十年来我们通过系统监控软件来监控大型机系统的运行情况，一个有效的监控软件依赖于报警阀值的设定，为哪些监控指标设置阈值？哪些监控指标具有关联性？阈值具体设置为多少？这些都是运维的难点。基于人工智能/机器学习的解决方案则使我们可以从另外一个维度来进行运维管理。这种智能运维的方案通过大量的历史运维数据，学习特定系统的正常运行模式，能够及时准确的检测到系统是否已经偏离正常运行。

我们将介绍BMC的智能运维软件—BMC AMI Ops Insight是如何将主机领域的专业知识和人工智能/机器学习算法相结合，在故障发生之前及时的识别异常，避免系统故障的发生。

The Data-Driven Business tenet is one every company is chasing today, and the goal is of course getting actionable insights. Still, reality is the data pipeline workflows continue to be immensely complex making it difficult to deliver these projects at enterprise scale on time.

Join us for this live virtual seminar and learn how Control-M abstracts the complexity of the application layer, including:

• Explore the trend & challenges of automation of orchestration of data pipeline
• What is Control-M and How Control-M simplify the complexity of data pipelines
• Enabling end-to-end visibility and predictive SLA’s across any data technology or infrastructure
• Easy adoption of innovative new technologies introduced by the major cloud providers such as Azure, WS, GCP and Containers

Organizations are under pressure to move core and data-intensive applications to the cloud while continuing to operate the current technology stacks that run the business. The result:

• Developers, and engineers are under pressure to deliver so they choose tools they know and can apply quickly
• A broad collection of cloud services is used; each with its own tooling
• IT Ops must learn, develop standards for, and find a way to manage dependencies and service levels across tools that may not integrate

Join this session to learn about and see exciting new capabilities that:

• Make it attractive for developers and engineers to consume Control-M from Python; the de facto standard for data science and new application development
• Support cloud services like Azure Data Factory, AWS Glue, Databricks, Google Cloud Functions and Dataflow
• Provide an accelerated process for delivering new integrations

Enterprise technology certainly suffers from the curse of living through interesting times. There are several forces of change, both internal and external, impacting the technology organization pushing for greater innovation, faster delivery, and increased scale – all on a budget. How do you get a handle on the most important trends?

Join Jason Bloomberg, president of industry analyst firm Intellyx, in conversation with our host as he discusses five game-changing enterprise technology trends for 2022: cloud native computing, automation, edge computing, AI, and cybersecurity.

In this webinar, learn how to:

• Separate the hype from the reality across all five trends
• Identify areas of greatest risk and greatest potential reward
• Apply advice for organizations who are struggling to decide where to invest innovation resources
• Engage with BMC Innovation Labs to design and deploy solutions that accelerate your digital transformation journey

Control-M Workflow Insights constantly records telemetry on executing workflows and provides intelligent analysis through easy-to-understand dashboards designed for IT Ops, application owners, and business users. Control-M customers are already leveraging this observability and insights to maximize the performance of their application and data workflows.

Join this session for an overview and demo of how Control-M Workflow Insights can help you drive peak performance for your business services.

When we think about modern development the objective is to get new features and functions to our end users as fast as possible. Increase revenue, increase availability, and increase customer satisfaction. One critical part of the puzzle is to provide efficient code to production. It doesn’t matter where production code finally runs, performance is important. The common tagline is “shifting left” closer to development for all aspects, including access to our databases.

BMC AMI SQL Performance for Db2 solution and the BMC Db2 Explain you can quickly identify and tune resource intensive SQL statements. Keep inefficient SQL out of production and tune during development.

This presentation from Michael Cotignola, Principal SW Consultant, will show how you can “Shift Left” with BMC AMI SQL Performance for Db2.

Watch this on-demand seminar to see how Control-M for SAP creates and manages SAP ECC, SAP S/4HANA, SAP BW, data archiving jobs, and supports any applications in the SAP ecosystem -- eliminating time, complexity, and any specialized knowledge requirements -- and securely manages the dependencies and silos between SAP and non-SAP systems.

Topics covered include:

• How to Optimize your SAP OTC, R2R, P2P, S2P, M2D process and modernize SAP S/4HANA Cloud platform jobs with effective and efficient controls with Control-M
• Facilitate and effectively monitor, SAP financial closing, Payroll postings, record to reporting, Datawarehouse ETL Jobs and other SAP IT process and other critical month end activities.
• How to achieve Complete Control and visibility over SAP Business Critical operations and enterprise scalability and power without complexity.
• How to Optimize and free resources time for future and other innovative SAP projects and deliverables.

The mainframe continues to play a central role for mission-critical applications in many public and private enterprises, such as banking, finance and insurance. According to IDC, "creating a mainframe-inclusive DevOps toolchain is a key step toward speeding the delivery of mainframe applications with velocity and efficiency - without compromising quality."

Join us for this Webinar, on July 28 at 11 AM Eastern, to learn the findings from recent IDC survey research into how organizations are effectively executing mainframe DevOps. Featured guests, IDC analysts Jim Mercer and Katie Norton, will share research exploring how the mainframe and mainframe DevOps fit in the broader enterprise application development portfolio. Some key topics include the larger organizational benefits as well as underlying technical and cultural challenges that impede agility, productivity, and velocity. Jakes Olivier, DevOps Evangelist and Architect, will also share how South African-based Nedbank have built their own mainframe-inclusive DevOps toolchain to improve the productivity of their teams, the frequency of delivery for new innovations, and the quality of applications delivered to their customers.

Join this session and hear of how Application and Data Workflow Orchestration helped the BMC IT department to decrease cycle time, improve throughput, productivity, and quality while driving down the operational cost.

Some of the use cases that will be covered:

• Disaster Recovery(DR)/Business Continuity Automation in Hybrid environment
• Increasing Developer Agility with Self Service System refreshes, including SaaS
• End to End Data Orchestration/ Business Analytics Delivery orchestration
• Continuous integration and Delivery (CI-CD) to enable DevOps at scale

How to Implement Zero Trust on the Mainframe

The mainframe runs critical applications and stores mission-critical data yet many organizations lack visibility and control into the traffic flowing to and from it. We’ll show you how the industry’s first Zero Trust Segmentation solution for the mainframe can help you isolate, identify and block pathways of attack into your digital operations.

Learn how to:

• Extend your existing security strategy and toolset for distributed systems to the mainframe with no added work
• Limit the impact of breaches and prevent known and unknown threats from spreading through the network.
• Simplify and support regulatory compliance by implementing Zero trust principles

Prepare, Plan, Perform … oh don’t forget to Practice. Those are the four "P"s you need when it comes to Db2 z/OS Recovery. When was the last time you had to do a recovery of your Db2 data? Or should I ask when was the last time you thought about recovery in your day-to-day Db2 activity? The reasons for recovery have changed over the last 30 years. Many times, it was self-inflicted, hardware or software reasons – there are new recovery motives out there. Many of us think Db2 data is covered along with our mainframe systems, and mirrored DASD to multiple remote sites. Bad data replicated two or three times, is still bad data. A little work now can save many sleepless days, or should I say weeks when something goes very wrong.

When a program/job goes bump in the night, Operations and Development often struggle with finding and fixing the issue. They are racing against a clock to resolve – and resolve correctly. Imagine how much more agile your organization would be if when a program abends, an Alert is generated. Using that Alert the developer can dive down to the exact line of code. And then having a tool that can help monitor trends in your Abends?

BMC has solutions to those things that keep you up at night and plaque your days!

As IMS partitioned databases grow, namely IMS HALDB, the need for even database record distribution across all partitions becomes critical to avoiding unscheduled outages related to space.

Only monitoring HALDB space consumption at the master database level opens critical applications to outages caused by partitions that run out of space. DB Advisor provides guided workflow wizards that analyzes each partition and accepts input to repartition segments based on partition count, partition size and number of database records. Additionally, the workflow wizard accommodates the potential for database growth and change over time.

Join Ronnie Parker, BMC Sr. SW Consultant during this live webinar broadcast as he presents HALBD Rebalancing Made Easy.

Zero trust security isn’t just for distributed systems anymore. In this webinar, you’ll learn how you can extend your existing enterprise zero trust strategy and toolset to your mainframe to help isolate, identify, and block pathways of attack on this critical digital environment. Topics include:

• Gaining unified, real-time visibility into both mainframe and distributed systems
• Limiting the risk posed by known and unknown threats through micro-segmentation
• Supporting regulatory compliance more simply

In this session you will learn how to configuration CMF XDS Buffer to store SMF records. This enables producing reports without having to wait for the SMF processing and expedite diagnostics.

This exciting live broadcast will be presented by Gilles Rober, BMC Sr Principal Solution Engineer.

BMC AMI DevX Workbench for VS Code Extensions offer unique, enterprise grade and end to end solution to the Mainframe developers increasing their productivity, flexibility and modern developer experience. The tool acquires security, reliability and performance efficiency. The integrated UI provides access to z/OS assets using Workbench Explorer and debugging capabilities using Workbench Code debug.

This live webinar is presented by Yogini Upadhye, BMC Sr. Product Manager

To stay ahead in today’s highly competitive markets, you must focus on modernizing your business to provide transcendent customer experiences. Learn how Control-M 21 – the latest version of BMC’s leading application and data workflow orchestration platform – helps IT Operations accelerate business modernization by:

• Delivering business results faster with integrated multi-cloud workflows
• Offering personalized and secure self-service experiences to developers, data engineers, and business users, so that they can collaborate within the orchestration framework
• Improving operational efficiency to adapt and evolve quickly
• Give your business freedom within the orchestration framework

BMC Db2 development has one goal in mind, helping Db2 professionals support, implement, and maintain their Db2 z/OS environment. All our customers are using the BMC Db2 to keep critical applications processing and performing to their optimal level. One way BMC achieves that is via our solution offerings, these solutions are not just point software products that do one thing, but software that solves the problems facing Db2 professionals today. In this presentation, Bill Moran, BMC Principal SW Consultant, will highlight these solutions and the integration of BMC Db2 software to solve difficult problems.

Yes, security is still a hot topic in the world today but has anyone done anything new in IMS. In this session, you will learn why security is important and how you can analyze the data you need without costing a fortune. We will discuss new options you will have in IMS database security.

This exciting webinar will be presented by Nick Griffin, BMC Product Account Manager

Turning change into an advantage with innovations for the mainframe

Learn how leading organizations are using the modern mainframe to drive transformation as we release the results of the 17th annual BMC Mainframe Survey.

We’ll also share our findings on:

• The latest platform priorities—including an uptick in security and compliance
• The role of AIOps and DevOps in mainframe innovation
• How to evolve the perception of the mainframe across the enterprise
• New investments in and approaches to managing the mainframe

IMS has been running the world for years. Over those years customers have hit a few bumps in the IMS road and have sometimes used innovative approaches to address the problems they have encountered. This session will look at these real world challenges and customer solutions to them.

This exciting live broadcast will be presented by David Schipper, BMC Lead Product Manager

Business modernization success requires organizations to innovate faster. Orchestrating a complex mix of applications, data sources, and infrastructures to empower stakeholders across the organization can deliver better business outcomes. However, this requires a sounds strategy and an agile application and data workflow orchestration platform to be successful. Join this session to learn how BMC Helix Control-M is helping organizations:

• Accelerate the delivery of business services while adding new applications and technologies
• Orchestrate workflows across hybrid and multi-cloud environments with a single SaaS platform
• Incorporate large-scale projects involving ERPs, data, and cloud resources as part of the company’s business modernization
• Increase collaboration and self-service in hybrid cloud architectures

We are always looking for fun things to do at work. What can be more fun than implementing AMI Reorg into your Db2 environment? As DBAs, Developers, and System folks there is increase demand on our time. Being able to automation a part of our job via an efficient reorganization discovery tool and then reorging with a cost effective and highly available Db2 Reorg process – sounds like a win/win.

Listen to BMC’s Doug Wilson, BMC Principal SW Consultant, tell you how BMC AMI Reorg can provide that win while having fun.

Apply Zero Trust Security with BMC and Venafi

To protect your mainframe from attack, you need to enforce Zero Trust security across not only human identities, but machine identities as well. Your organization likely already uses Venafi to manage machine identities on other enterprise systems; in this webinar you’ll learn how your mainframe team can do the same—simply and automatically.

We’ll also share our findings on:
How machine identity management fits into Zero Trust Security
The risks posed by outdated or mismanaged digital certificates
Connecting your mainframe to your existing Venafi deployment

The promise of AIOps is great, so too the challenges. In this on-demand webinar BMC product experts will share how adopting a platform driven, service-centric approach to observability data allows for a truly effective use of AIOPs. We’ll cover the BMC Helix AIOps platform approach and capabilities through the lens of real-world customer use cases. By integrating big data, machine learning, and analytics from multiple data sources your organization can benefit from immediate root cause isolation, rapid troubleshooting and automated remediation that prevent issues before they occur.

We’ll demonstrate the following capabilities in the solution:

• Service Modeling using Blueprints
• Service Prediction and Situation Explainability
• Service Insights
• Kubernetes Application logging and using them in RCA
• Intelligent Integration

BMC AMI SQL Performance is not just Apptune - the solution provides much more tools to help with Db2 Application performance. Learn the different Advisors which are available with the solution. Sam Antoun, BMC Principal SW Consultant, will take a deeper dive in what BMC has provided that can help your Db2 applications perform their best.

Organizations highly value mainframe speed, reliability, and security. But, in the race to the cloud, mainframes are easily overlooked when it comes to setting up DevOps processes and toolchains. The slow, inflexible processes and methods of the past have become intolerable impediments to success in today’s innovation-centric digital markets. IT leaders must therefore bring the proven advantages of Agile, DevOps and related disciplines to bear on the mainframe applications and data that run their business. But how? And where to begin?

In this webinar, "Ten Steps to True Mainframe Agility," DevOps Evangelists Mark Schettenhelm and Anthony Anter will lay out a proven, phased approach for measurably modernizing mainframe practices. By following this approach, IT leaders can rack up high-impact, near-term “wins” at each stage along the way.

Join us to:

• Learn a phased approach to measurably modernize mainframe development practices
• Discuss modernizing mainframe application development to be as adaptive as other platforms
• Improve the mainframe developer experience to deliver faster and more frequently

Disparate data sources can be difficult to corollate into actionable insights, let AIOps help you make sense of it all!

A comprehensive AIOps solution is becoming imperative to the management of today’s complex IT systems and their ability to support constantly changing business conditions. In this webinar, BMC product experts will discuss how tying all your data together will provide you with end-to-end visibility resulting in more actionable insights and improved service availability for your customers.

We review the latest BMC Helix IT Operations release, run a demo to highlight solutions like Service Blueprints, Intelligent Integrations and also discuss our new Catchpoint offering and VMWare API capability

Successful DevOps practices are built on healthy Systems Management. However, the increased tempo of application development, data growth, unpredictability and the increasing demands of customers have made requirements for teams more demanding than ever for mainframe operations teams.

To ensure developers are able to continuously improve applications, your mainframe operations must reduce the amount of time spent fighting fires and anticipate rather than react to service issues.

In this webinar we will show you how to:

• Make workload volatility more predictable and manageable
• Forecast service demands and issues hours or days in advance
• Leverage automaton to ensure high productivity for your operations and developer teams

Digital transformation is imposing new higher-availability requirements onto existing legacy IMS™ applications that were never designed for High-Availability.  In this webinar, we’ll cover the impact and implications of moving legacy data into a “High Availability” posture.  Join Andy Andrews, Principal SW Consultant, as we explore various techniques and capabilities that can be exploited to facilitate "High Availability".

ServiceOps, das neue Paradigma in Enterprise Technologie ist die Zusammenführung von Service Management und Operations Management auf einer Platform. Durch ServiceOps haben Service Management und Operations Management Abteilungen einen gemeinsamen Überblick um effektiver zusammen zu arbeiten.

Stellen Sie sich vor, Sie haben ein Handy für Email und ein Handy zum telefonieren. Und beide sind nie zusammen in Ihrer Tasche!

• Überforderung: Die Service Desks sind mit der Menge der eingehenden Problemen überfordert und verfügen nicht über die erforderlichen Ressourcen und/oder Informationen, um effizient zu arbeiten
• Fehlender Überblick: BetriebsleiterInnen sind mit einer Situation konfrontiert, in der sie nicht die gesamte Lage kennen, die sie verwalten müssen. Daher sind sie gezwungen, auf Vorfälle zu reagieren, nachdem sie aufgetreten sind, was zu Service-Verzögerungen, Störungen und Ausfällen führt
• Aufwand: Die Kosten für die Bereitstellung dieser Dienste mit herkömmlichen Methoden sind aufgrund der manuellen Abstimmungsarbeit und des doppelten Aufwands, der in den verschiedenen Support-Teams anfällt, zu hoch

In dem Webinar erfahren Sie, wie Sie:

• volle Transparenz schaffen, indem Sie Daten und Workflows in hybriden Umgebungen vereinheitlichen
• unterstützt von KI und Machine Learning Technologien von einem reaktiven zu einem proaktiven Service Management wechseln
• die Effizenz Ihrer Service- und Operationsmanagement Teams durch Automatisierung und verbesserte Zusammenarbeit deutlich verbessern.

Innovation is that thing that happens when smart developers focus on what they do best—code and release high-quality mainframe applications fast and more frequently. So, creating a modern experience that shields your mainframe development team from manual processes by using automation all but guarantees that you’ll stay one step ahead of the pack, turning rapid innovation into the ultimate competitive advantage. To achieve this competitive advantage, you need to start at the very beginning with the developer experience - Dev X. But what does that mean? What is DevX and how does it help your organization, developers and operations? Why should you go down the path of improving the mainframe developer experience? All of these questions and more will be answered in this webinar as DevOps Evangelist and Architects, Mark Schettenhelm and Anthony Anter, dive into DevX, what it is, what you can expect and how improving the mainframe DevX helps you deliver faster and more frequently.

In this Webinar you will learn:

• How improving the mainframe developer experience can speed the velocity and frequency of delivery
• How the mainframe DevX could be directly related to your recruitment and retention of new talent
• How improving the mainframe developer experience helps you fulfill your commitments to your customers

Whether to populate testing environments, data warehouse, or other targets, everyone is moving data. In this Coffee Talk, we’ll explore the best way to move your data, using creative techniques and features found in the BMC AMI Db2 solutions. We’ll look at improving your current process to: Minimize availability impact on Target and Source, Provide consistent data on Target, All with a minimum of DBA effort! Optimized data migration is only a Coffee Talk away!

BMC Helix Control-M ist die führende native Cloud-SaaS-Plattform – entwickelt mit AWS SaaS Factory –, die sich auf Anwendungsorchestrierung, Dateiübertragungen und Automatisierung von Geschäftsprozessen konzentriert.

In dem Webinar erfahren Sie:

• Wie sSie Anwendungen einfacher denn je ohne Codierung verbinden können
• Wie eine nahtlose Überwachung und Orchestrierung über hybride Systeme hinweg aussieht – Cloud, Hybrid Cloud und On-Premise
• Wie Sie Ihre Datenpipelines mühelos skalieren

Gemeinsam mit unserem Partner IDC, werden wir Ihnen in diesem Webinar aufzeigen, wie die IT im heutigen schnelllebigen und wettbewerbsintensiven Geschäftsalltag von umfassend automatisierten, intelligenz-basierten und compliance-konformen SaaS IT Service Management Lösungen in mehrfacher Hinsicht profitieren kann und wie sich diese Lösungen nutzbringend einsetzen lassen:

• Welchen Vorteil haben Unternehmen und Behörden Enterprise Service Management als Software as a Service (SaaS) zu beziehen?
• Welche generellen Herausforderungen ergeben sich bei diesem Schritt und was ist mit Blick auf Datenschutz und Compliance zu beachten?
• Wie können Sie im heutigen schnelllebigen und wettbewerbsintensiven Geschäftsalltag von automatisierten, intelligenz-basierten und compliance-konformen SaaS ITSM Lösungen profitieren und diese Lösungen nutzbringend einsetzen?

Control-M 21.1 introduces many new features and integrations to help organizations accelerate business modernization by expanding their application and data orchestration framework in production, optimizing user experiences, and improving operational agility and productivity.

We are delighted to announce that we are live with our latest Spring release for BMC Helix Operations Management with AIOps. This release is packed full of new innovations that will allow our customers to accelerate service assurance and ensure availability of your critical IT Hosted by BMC’s Senior Product Management team this webinar will cover details on the latest ITOM release covering:

• New AI/ML powered Situations capability
• New Service Blueprints to build best in class service models
• New Primary Situation functionality to reduce event noise through automatic AI-correlation
• New Situation Fingerprinting which uses AI to identify if a similar Situation has previously occurred speeding up MTTR
• New Log Analytics capability using ML-based anomaly detection and unsupervised deep-learning model for faster troubleshooting.

Immer mehr Unternehmen im deutschen Markt forcieren die Nutzung der Public Cloud, um von modernen Architekturen zu profitieren. „Software as a Service“ wird dabei zur ersten Wahl für mehr Agilität, Geschwindigkeit und Innovation zur Erreichung ihrer Unternehmensziele. Jedoch liegt eine wesentliche Herausforderung in den europäischen Vorschriften zum Datenschutz und zur Datenübertragung außerhalb der EU sowie die Vorschriften der Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin).

In dem Webinar sprechen Yves Sperling von BMC & Christian Mitzner von der DKB über folgende Themen:

• Was hat die Deutsche Kreditbank dazu bewogen, ITSM von BMC als SaaS Lösung zu beziehen?
• Welchen Vorteil haben Unternehmen und Behörden Enterprise Service Management als Software as a Service (SaaS) zu beziehen?
• Welche Herausforderungen ergeben sich bei diesem Schritt insbesondere mit Blick auf Datenschutz und Compliance-Anforderungen?
• Wie können Sie im heutigen schnelllebigen und wettbewerbsintensiven Geschäftsalltag von automatisierten, intelligenz-basierten und compliance-konformen SaaS ITSM Lösungen profitieren und diese Lösungen nutzbringend einsetzen?

Short abstract: Implement BMC AMI Energizer for IMS connect to balance workloads, enable dynamic changes, and prevent runaway transactions from overloading datastores. Energizer for IMS Connect simplifies and enhances the capabilities of IMS connect, a product that is an integral part of the IBM Web-enablement of IMS data. With Energizer, you can tailor how IMS Connect operates in your environment, and dynamically manage aspects of your IMS Connect environment without recycling IMS.

Join Ronnie Parker, BMC Sr. SW Consultant, for this exciting live webinar!

Companies can leverage Control-M’s deep operational capabilities with the AWS Mainframe Modernization Service to preserve the continuity of mission-critical business outcomes delivered by automating application and data workflows in production, across distributed, hybrid, and mainframe environments.

Please join us to learn how Control-M easily integrates, automates, and orchestrates new applications and technologies with interfaces for IT operations, data engineers, developers, and business users across their on-premises and AWS platform.

Since Change Manager began helping Db2 professionals make changes to their Db2 Database Schemas, the Compare feature was an integral piece. BMC AMI Change Manager purpose in life is to implement critical application modifications to help the business. Doing that in an effective, consistent, and correct way is Change Manager’s strength. Apple to Orange Effect will review the Compare feature that is used to deploy updates to schemas as well as report on differences of schemas across your Db2 z/OS environments.

Presented by Chad Reiber, BMC Advisory SW Consultant

Enterprises seek intelligent, cognitive service management solutions for sustainable success. How enterprises manage and fulfill service requests is no longer limited to IT or IT Service Management (ITSM). Enterprise Service Management (ESM) is gaining significant traction in extending appropriate ITSM technologies to non-IT lines of business. How can ESM benefit enterprises and across which lines of business? What ITSM practices are relevant to ESM, and which are not?

In this 1-hour webinar, you will:

• Hear from a featured leading analyst on the rise of the ESM market, its benefits, and innovation opportunities
• Understand which ITSM best practices can be applied across ESM and non-IT lines of business, and how ITSM and ESM co-exist
• Hear the findings of the BMC Helix ITSM and BMC Helix Digital Workplace Forrester Total Economic Impact (TEI) Study commissioned by BMC
• Ask questions of Forrester ESM and ITSM subject matter experts

Featured Speakers:

Julie Mohr
Forrester, Senior Analyst

Elizabeth Preston
Forrester, Senior Consultant

IDC Survey: Benefits of Integrating Database Changes in an Automated CI/CD Pipeline

A recent IDC survey commissioned by BMC found that among internal stakeholders, IT executives were most likely to perceive the highest value in the integration of mainframe database changes in an automated CI/CD pipeline. But by allowing developers to self-serve database changes without the proper oversight, controls, checks, and automated capabilities, DBAs run the risk of losing control of the process and failing to ensure the overall health of the database. Shift-left collaboration doesn't have to be this way.

As we step into 2023, the cybersecurity landscape has become more challenging than ever, with a surge in security threats, both real and perceived. The ramifications of security breaches, including devastating ransomware attacks, have necessitated a reevaluation of existing IMS^™ recovery strategies. Join us as we explore the implications of these threats and the advanced capabilities offered by the solutions within BMC AMI Backup and Recovery for IMS. Bolster your defenses and safeguard your organization's critical data in this heightened cybersecurity environment.

Join Andy Andrews, BMC Principal SW Consultant, for this informative webinar!

Join us for an online panel discussion about mission-critical mainframe data protection and storage management strategies for the hybrid cloud. Moderated by Intellyx analyst Jason English, the session will explore the vital role of mainframe data in our daily lives, from digital payments to online purchases to healthcare management.

We’ll discuss the challenges of traditional mainframe storage infrastructure and learn from a mainframe expert at America First Credit Union how they modernized with a hybrid IT solution that combines on-premises and cloud object storage to guarantee local availability, enhanced cybersecurity, and enables bi-directional data flow and AI/ML services integration. We’ll also explore the advantages of the new BMC AMI Cloud solution suite. Don't miss it!

Join us for this webcast to hear about:

• Understand the operational challenges, risks and high cost of managing mainframe data with traditional tape and VTL
• Learn how the hybrid cloud reduces costs, improves data accessibility, and centralizes mainframe data management
• Discover why data immutability is a critical component of your data protection strategy
• Explore how to make your data actionable by connecting it to AI/ML applications and analytics in the cloud

“True prevention is not waiting for bad things to happen; it’s preventing things from happening in the first place.” Don McPherson may have been referencing his experience as a quarterback while in the NFL, we at BMC apply this every day to security on the Mainframe!

BMC has many offerings for your mainframe security needs. From real-time Behavior Analytics for detection, to Security Health Checks, Security Administration tools, Enterprise Integration, and Risk Assessments.

To learn more about BMC’s Zero Trust and Ransomware offerings, join us for a conversation with the BMC Security Product Managers, Mark Banwell and David Lea along with Ken Chism from our Cybersecurity team.

Are data protection and audit compliance requiring you to encrypt your IMS databases, but the project is so large you don't know where to start? In this session, we'll review how new technology, with new UIs can simplify your conversion. Learn where to begin and what to look out for, all while increasing productivity and improving availability.

This exciting webinar will be presented by Gary Turner, BMC SW Consultant

Mapping assets and dependencies has never been more difficult. Hybrid clouds, multi-clouds, and the ephemeral nature of containerization make manual mapping and tracking inefficient, slowing development teams and opening up risk to the business. BMC Helix Discovery can help solve these problems and, as you’ll learn in this webinar, based on findings, how it delivers rapid ROI, automates asset management, and reduces IT burden.

In this on-demand webinar, you will learn more about:

• Current and future market dynamics impacting the ability to maintain full visibility of complex, dynamic IT environments
• The negative consequences of not doing so and the benefits you stand to gain
• Evidence-based findings of actual value and ROI real customers got with BMC Helix Discovery from the Forrester Total Economic Impact™ (TEI) Study commissioned by BMC

Learn more from Forrester and BMC experts – watch the webinar now.

With so many AIOps tools on the market, how do you pick which one works for you? There are technology-centric solutions, process-centric solutions, and more, making it hard to see the forest through the trees. In this webinar, we are joined by guest speaker Carlos Casanova, Forrester principal analyst and author of two recent marquee AIOps’ related Wave reports to help define the various flavors of AIOps, examine the use cases best suited for them, and trends in the AIOps market overall. If you’re dealing with increasing IT complexity, struggling to separate what’s real from all the noise, or take too long to find the root cause of a problem, this webinar is for you.

In this webinar you will learn:

• What it means to take a “process-centric” vs “technology-centric” approach to AIOps
• Key criteria for selecting process-centric AIOps providers
• Why now is the time to begin or accelerate your AIOps journey

The age-old issue of bad SQL getting into production. The lights dim, everyone is looking at the problem, everyone has a different solution. How does the Db2 professional attempt to keep out bad SQL or avoid good SQL from becoming an issue for everyone? This Tech Talk will look at the BMC AMI SQL Performance for Db2 solution, provide common practices, navigate to find bad SQL, have all inquiring eyes looking at the same performance data and provide the correct solution to the SQL problem and get the lights turned back on.

Join this exciting live broadcast presented by Michael Cotignola, BMC Principal SW Consultant.

Hear from Basil Faruqui, Director at BMC, to learn how BMC’s Control-M is helping companies use Orchestration, a key principle in DataOps, to not only get data projects into production faster but also run them at scale.

New technologies wield tremendous power to drive continuous improvement for mainframe application development. Machine learning and generative AI are revolutionizing development practices for both distributed and mainframe.

Predictive analytics powered by AI and ML yields profound insights across complex DevOps and AIOps workflows to help visualize product usage, drive IDE adoption, detect anomalies and defects, and debug new feature releases -- all of which optimizes and accelerates the SDLC. We'll delve into how mainframe pros use automation to power software delivery workflows. We'll discuss ways monitoring DORA metrics greatly accelerates releases and builds DevOps maturity.

Join us to find out how BMC AMI Data is revolutionizing the data management landscape, and leave with the actionable insights you need to steer your organization towards a modern DataOps framework.

IMS subsystem tuning is a very complicated task and if done correctly, can save mainframe shops CPU and system resources. A well-tuned IMS subsystem means better throughput and faster transaction response times which will benefit the business. The IMS performance tuning advisor is targeted to meet the needs of the customer.

This exciting webinar is presented by Sanjeev Kharbanda, BMC Lead Product Developer.

With the recent release of his highly anticipated book, The Coming Wave: AI, Power the Twenty-first Century’s Greatest Dilemma, Mustafa will provide an insiders take on AI, its challenges and what companies can do today to be better prepared for the coming wave.

Moderated by Margaret Lee, BMC SVP and general manager – Digital Service Operations Management, this virtual fire-side discussion will provide a deep-dive into the world of AI and how tech leaders should be planning, navigating, and adjusting to the new reality of AI.

What BMC AMI Db2 Software product helps you perform your job? Most users rely on BMC Catalog Manager to get the answers to their Db2 questions every day. Looking to simplify complex database tasks or quickly and easily find the answers to everyday database questions? BMC AMI Catalog Manager for Db2's user-friendly, web-based interface allows for DBAs—and even developers—to effortlessly navigate a dashboard for key information and make command executions across a wide range of DDL, DCL, DML, and Db2 commands.

Join Jerry Chew, BMC’s very own Db2 Software Consultant, as we explore the ins and outs of this powerful tool. In this must-see Mainframe Tech Talk, you'll learn about the latest UI enhancements, as well as strategies and expert tips to find and make direct changes to your underlying data and manage your Db2 environment more efficiently. Don’t miss this opportunity to leverage your Db2 environment to its fullest. Register today!

Control-M and Helix Control-M 21.2 are loaded with new features and integrations to help you expand your orchestration framework, increase operational efficiency, and improve productivity with self-service workflow orchestration.

In this webinar our support representative Benoit will take you through the following overview in our Data Migration Tool & Best Practices:

• How to create DMT jobs
• Important forms while creating/running the DMT Jobs
• Error Management
• Log files
• Best Practice for loading data
• Troubleshooting and easy fixes

For more information: Click here

This session will be up to 60-minutes depending on the discussion points raised. Our experts will walk you through our past questions, tips and address any pre-submitted ones via our community post. Please also be prepared to bring your live questions you may need help with.

In this webinar our Product Management Team will share some new exciting features:

Key Takeaways:

• Introduction to Shared Ticket Console, Asset Console, and Calendar
• Bulk updates and actions
• Creating and sharing presets
• Configuration of Consoles for additional data sources and menu options
• Using Calendar for tickets and business events

Wouldn’t it be nice if AI helped you proactively resolve incidents using your IT environment’s prior system history? Or to immediately detect a configuration issue or a resource constraint. Propose a runbook of how to resolve an issue? With the latest release of BMC Helix AIOPS platform, we’ll put our HelixGPT to work for you. Join our session with a live demo and learn:

• How to apply generative, causal, and predictive AI to resolve and prevent incidents
• How to improve service reliability with innovations in anomaly detection
• How to get better insights with our latest observability enhancements

In this webinar our support representative Dilraj will walk you through the following:

• Introduction
• Kubernetes Discovery Overview
• Kubernetes Discovery Prerequisites
• Setting up account & Permission in Kubernetes
• Discovering Kubernetes
• How to discover Microsoft Azure Kubernetes?
• How to discover Amazon Elastic Container Service - Kubernetes
• Troubleshooting common issues

For more information: Click here

In this webinar our product manager will cover the following agenda:

• Knowledge Management and AI
• Key concepts and benefits
• Demo
• How can AI help
• Q&A 

For more information: Click here

In this webinar our product manager will cover the following agenda:

• Knowledge Management and AI
• Key concepts and benefits
• Demo
• How can AI help
• Q&A 

For more information: Click here

Join us for a webinar where we will introduce you to the power of BMC Helix Intelligent Integration and its connectors.

We will dive deep into the following:

• The configuration process, emphasizing the importance of parameters and permissions.
• Learn how to ensure smooth data flow from source to destination, with real-world use cases and troubleshooting tips.

In this webinar you will learn about the following:

• An understanding the input values for the pipeline, what is essential for a successful deployment
• The parameters used to deploy the Helix IS/ITSM applications
• Learn about the type and range of valid values

For more information: Click here

Come and join our BMC support team & experts for this interactive session. This session will be up to 60-minutes depending on the discussion points raised.

Our experts will walk you through our past questions, tips and address any pre-submitted ones via our community post.

Please also be prepared to bring your live questions you may need help with. What a great opportunity this is for you to engage directly with our BMC experts, but also connect with our other customers using the same the same technology.

In this webinar our support representative Philippe will walk you through:

• Most impacting issues
• How to prevent issues from happening

Come and join our webinar hosted by Emma from Solutions Marketing. Along with some of our PM's she will cover your questions on how Enterprise Service Management can accelerate business transformation.

With the latest release of BMC Helix Enterprise Service Management, we’ll show how this is more than an extension of ITSM but a way to deliver better service outcomes and business results across the enterprise.

Join our session with a live demo and learn:

• How to bring Generative AI to life with BMC HelixGPT.
• Prevent and respond to security threats more easily.
• Utilize complimentary out-of-the-box templates to drive better employee experiences.
• Standardize employee onboarding and offboarding processes.
• Simplify communication with intuitive asset and ticket management.

For more information: Click here

Come and join our webinar hosted by Emma from Solutions Marketing. Along with some of our PM's she will cover your questions on how Enterprise Service Management can accelerate business transformation.

With the latest release of BMC Helix Enterprise Service Management, we’ll show how this is more than an extension of ITSM but a way to deliver better service outcomes and business results across the enterprise.

Join our session with a live demo and learn:

• How to bring Generative AI to life with BMC HelixGPT.
• Prevent and respond to security threats more easily.
• Utilize complimentary out-of-the-box templates to drive better employee experiences.
• Standardize employee onboarding and offboarding processes.
• Simplify communication with intuitive asset and ticket management.

Join Mark our architect in this webinar where he will demonstrate the commands and a check list you can use to validate your environment before installation.

Some of the topics he will cover:

• Infrastructure components that need to be installed and configured before BMC Helix applications on-prem.
• Storage, DNS, Ingress NGINX, SSL certificates.

For more information: Click here

In this webinar we will walk through the tips on the latest build and best way to upgrade to the latest build.

• Direct upgrade and two steps upgrade
• Application and database back-up
• Pre-Upgrade Checks
• Upgrade Track-It! Application from 20.20.02 - 20.23.02 version
• Post- Upgrade Check
• Basic Troubleshooting
• References
  

For more information: Click here

Learn how to boost efficiency and performance in IMS operations using DevOps methodologies. In this session, we’ll explore how to seamlessly integrate IMS-specific Jenkins Plugins to dynamically adjust resource definitions, eliminating the need for IMSGENs and reducing downtime. We’ll also walk through the process of optimizing IMS and DB2 applications by balancing IMS checkpoints and DB2 commits, reducing resource wastage and lock issues.

Lastly, we’ll overview how incorporating IMS database changes into automated CI/CD pipelines can revolutionize your DevOps strategy. This session is a must for anyone who wants to enhance their IMS performance and operational efficiency using advanced DevOps techniques.

Come and join our Discovery Product Manager & Product Development Director showcase our new feature Visual Query Builder.

Now, you can easily explore and analyze data within BMC Helix Discovery with minimal knowledge of the data model through an intuitive visual interface. Some of the areas they will walk through and demo:

• Allows you to easily select nodes, specify relationships, define data columns and selection filters
• Build composite display columns spanning across multiple nodes
• View the raw query constructed by Visual Query builder
• Save the visual query for future use
• Share the queries with users
• Export the data returned from the query in various formats like CSV, XML, JSON

For more information: https://community.bmc.com/s/event/a9w3n000000DFtkAAG/bmc-helix-discovery-learn-about-discovery-visual-query-builder-new-feature-

In this webinar Megha will walk you through some best practice steps when working with business rules. Some of the key takeaways we will cover:

• Functions of a Business Rule
• Types of Business Rule
• Business Rule configuration With demo
• Managing a business rule
• Troubleshooting FootPrint issues for 20.X Patch 1 and Patch 2
• How to collect logs
• References

Come and join our BMC support team & experts for this interactive session. This session will be up to 60-minutes depending on the discussion points raised. Our experts will walk you through our past questions, tips and address any pre-submitted ones via our community post. Please also be prepared to bring your live questions you may need help with.

In this webinar Gabriel from support will demostrate some best practices in Rest API.

Key Takeaways:

• Differences between Remedy REST API and Simplified REST API
• Different types of Authentication Different Methods: GET/POST/PUT
• Demo of consuming Remedy REST API in an AR Form
• Troubleshooting How to generate more detailed logs (for onPrem containers, configmap) including Error Message Types/NUMBERS
• References

For more information: https://community.bmc.com/s/event/a9w3n000000DFuIAAW/bmc-ar-platform-best-practices-consuming-rest-api

Join our webinar on BHOM event policies.

Some of the key takeaways we will cover:

• Purpose of Event Policies
• Understanding different types of Event Policies
• Execution order of Event Policies
• Common use cases
• Best practices
• Troubleshooting Event Policies

For more information: https://community.bmc.com/s/event/a9w3n000000DFu8AAG/bmc-helix-operations-management-understanding-event-policies

In this webinar Shraddha from our support organization will cover some of the key areas:

• Overview of Application Management
• Creating application lists via wizard
• Monitoring Application Usage
• Protecting and prohibiting the applications
• Software License Management
• Basic troubleshooting

Come and join our BMC support team & experts for this interactive session. This session will be up to 60-minutes depending on the discussion points raised. Our experts will walk you through our past questions, tips and address any pre-submitted ones via our community post. Please also be prepared to bring your live questions you may need help with.

For more information: https://community.bmc.com/s/event/a9w3n000000DFuNAAW/ask-the-experts-track-it

In this webinar we will take you through many aspects and tips to enrich your data:

• Understanding impact on data due to User Permissions(admin & non-admin)
• Software Versioning Mechanisms
• Troubleshooting Missing Attributes
• Deep Database Discovery
• Resolving Missing supportDetails
• Best Practices & Recommendations
• The Importance of Knowledge (TKUs, EPD & SKUs) Updates

In this webinar Oscar will take you through some exciting aspects of PWA. Areas will include:

• Introduction of Asset Management
• How PWA Asset Management Works Now
• ComputerSystem Showing an Existing Field in the View etc
• Creating a New View for a Special Asset Class
• View Workflow Then finally a review and recap

Please review past webinars before joining this session. If you find yourself lost, please review the below two PWA Webinars,

1) BMC Helix - Progressive Web Apps - Introduction and Adoption Best Practices -  

Click Here:

2) Progressive Web Application (PWA) Development in Helix ITSM -

Click Here:

For more information: https://community.bmc.com/s/event/a9w3n000000DFuDAAW/customizing-asset-management-in-progressive-web-apps-pwa

Join us this International Women’s Day for a virtual panel discussion about mentorship and allyship for women in technology, followed by a Q&A.

From DevOps and data pipeline orchestration to mainframe modernization, workload automation plays a central role in essential enterprise priorities. Learn how stakeholders across the enterprise are using new tools and practices to unlock new levels of value and innovation in this on-demand webinar with EMA President and COO Dan Twing.

Topics include:

• Simplifying complex workflows to drive digital transformation
• Supporting DataOps for a new generation of data-driven business
• Providing a cost-efficient path to mainframe modernization
• Enabling DevOps collaboration and shift-left practices

In In this webinar Smita walked through the following:

• Overview on HDM Tool offering
• Fundamentals and Recommendations on Migration Packs
• Best Practices for System Configuration and Data Discovery
• Strategies for managing customization during migration
• Pre-migration Checklist – Plan and Prepare

Watch this discussion featuring Humana’s DevOps leader Gaurav Jaju, Intelllyx analyst, Jason Bloomberg and BMC’s DevOps Evangelist, Tony Anter as they recount How Humana’s DevOps Center of Excellence modernized mainframe software development processes and achieved exponential returns on developer productivity. Learn about Humana’s DevOps journey to eliminate siloes and continuously fine-tune the developer experience to achieve better digital agility that fostered a virtuous cycle of DevOps excellence at Humana.

In this webinar our support team will show you the best practice for upgrading. Some of the focus areas will include:

Overview

• System requirement and Preparing for Upgrade
• Performing the Upgrade
• Verifying the upgrade
• Understanding common issues and how to troubleshoot them

For more information: https://community.bmc.com/s/event/a9w3n000000DFuwAAG/bmc-client-management-install-and-upgrade

In this webinar our BMC support team will walk through the following:

• How to Configure Proactive Service Resolution for Automatic Incident Creation.
• How to create Incidents from Events.
• How to reduce Incident noise, by creating Incidents for situations.

For more information: https://community.bmc.com/s/event/a9w3n000000DFvBAAW/bmc-helix-intelligent-automation-reducing-noise-by-incident-consolidation

In this webinar, Niyoti from BMC support will go through:

• What is MDM?
• MDM Configuration
• Managing Apple and Android Devices
• Profile creation and management
• Commands to manage devices

For more information: https://community.bmc.com/s/event/a9w3n000000DFuXAAW/managing-apple-android-devices-with-bmc-client-management-emea

Come and join our BMC support team & experts for this interactive session. This session will be up to 60-minutes depending on the discussion points raised.

Our experts will walk you through our past questions, tips and address any pre-submitted ones via our community post. Please also be prepared to bring your live questions you may need help with. What a great opportunity this is for you to engage directly with our BMC experts, but also connect with our other customers using the same the same technology.

Come and join our BMC support team & experts for this interactive session on HDM. This session will be up to 60-minutes depending on the discussion points raised.

Our experts will walk you through our past questions, tips and address any pre-submitted ones via our community post. Please also be prepared to bring your live questions you may need help with. What a great opportunity this is for you to engage directly with our BMC experts, but also connect with our other customers using the same the same technology.

For more information: https://community.bmc.com/s/event/a9w3n000000DFvaAAG/ask-the-experts-helix-data-manager

Join us for the first session of our insightful monthly webinar series as we dig into the fundamentals of BMC Helix observability AIOps. This episode will explore the core concepts of observability and AIOps. We'll unravel the acronym, breaking down the components of Artificial Intelligence for IT Operations, and delve into its significance in modern IT landscapes. From understanding the underlying principles to grasping the essential functionalities, this session is your comprehensive introduction to observability and AIOps. Join us as we lay the groundwork for your journey into the transformative world of observability and AIOps.

For more information: https://community.bmc.com/s/news/aA33n0000008WWZCA2/join-us-for-a-new-monthly-helix-aiops-webinar-series

In this webinar Rahul will take you through the basics of Operating System Deployment (OSD). Some of the areas he will touch on:

• OSD Architecture
• OSD Components
• OSD Initialization and Setup.
• Creating and deploying a test project
• References

For more information: https://community.bmc.com/s/event/a9w3n000000DFv6AAG/bmc-client-management-back-to-basics-with-os-deployment

Come and join our BMC support team & experts for this interactive session. This session will be up to 60-minutes depending on the discussion points raised.

Our experts will walk you through our past questions, tips and address any pre-submitted ones via our community post. Please also be prepared to bring your live questions you may need help with. What a great opportunity this is for you to engage directly with our BMC experts, but also connect with our other customers using the same the same technology.

For more information: https://community.bmc.com/s/event/a9w3n000000DFucAAG/ask-the-experts-footprints

Please join us for update on BMC Helix Service Management 23.0 and learn about latest enhancements which have been released in March. In this session learn how:

• BMC HelixGPT is accelerating deployment of virtual agents, driving more human-like service engagements, and increasing answer accuracy.
• How to deliver personalized content within BMC Digital Workplace.
• Summarizing agent live chats with BMC HelixGPT.
• The benefits of a standardized approach to employee offboarding.
• How to achieve visibility into employee onboarding metrics and agent performance.

For more information: https://community.bmc.com/s/event/a9w3n000000DFvGAAW/bmc-helix-service-management-2331-march-update

In this webinar Smita will walk you through:

• Data Migrations Issues during Planning and Execution
• Discuss common Fixes and Resolutions
• Tips on Log Analysis
• Best practices on things to gather before creating Support Case

For more information: https://community.bmc.com/s/event/a9w3n000000DFvQAAW/bmc-helix-data-manager-troubleshooting

Come and join our BMC support team & experts for this interactive session. This session will be up to 60-minutes depending on the discussion points raised. Our experts will walk you through our past questions, tips and address any pre-submitted ones via our community post.

Please also be prepared to bring your live questions you may need help with. What a great opportunity this is for you to engage directly with our BMC experts, but also connect with our other customers using the same the same technology.

For more information: https://community.bmc.com/s/event/a9wKj000000DE64IAG/ask-the-expert-session-unlocking-bmc-helix-it-operations-management

In this webinar Gaurav will help you understand the common use cases in DWP Catalog workflow.

Some of the key takeaways:

• What are the Best Practices for creating workflow's
• Understanding some Workflow design usecases as per below :
• Configurable, reusable Workorder workflow
• Using a multi instance loop in DWPC to create multiple
• Business Workflow cases
• What logs require to troubleshooting issue related to workflow?
• How to enable the process logs and how to retrieve it for troubleshooting?

For more information: https://community.bmc.com/s/event/a9wKj000000DE5pIAG/helix-digital-workplace-catalog-common-workflow-creation-use-cases

In this webinar with Ashwini and Mahendra they will show you:

• How to configure MSSQL DB monitoring using MSSQL KM in BHOM with windows Integrated user as well as standard user.
• A better understanding on how to validate user connectivity with MSSQL database.
• Quick walkthrough on how to monitor SQL failed jobs.
• A guide on Information to be captured before reaching out to support.

For more information: https://community.bmc.com/s/event/a9wKj000000DE5kIAG/monitoring-of-mssql-db-with-bmc-helix-operations-management-bhom

A series of webinars to cover the migration tools and best practices for migrating AR and CMDB objects from non-container to container versions

We will be covering 3 utilities, and for this first session we will walk through license conversion utility.

How to run the license conversion utility in assessment mode to check license compliance and to purchase the required bundled licenses. To run the utility in conversion mode to convert classic licenses to bundled licenses of the people profiles.

For more information: https://community.bmc.com/s/event/a9wKj000000DE69IAG/migration-tools-for-helix-containers

In this session, we will show you how the BMC Helix Observability and AIOps solution gives IT comprehensive, end-to-end situation analysis of services across your multi-cloud, hybrid, an on-premises environments.

In this helix webinar our Product Development team will walk you through the following:

The Key Take Aways :

• Introduction to Disaster Recovery in BMC Helix ServiceOps
• Disaster Recovery Architecture
• Setting Up DR for Primary and Secondary Sites
• Setting up data replication from Primary to Secondary Site.
• Enabling, Disabling and Managing Backups
• Failover Mechanism and Restoration of Backups

For more information: https://community.bmc.com/s/event/a9w3n000000DA7EAAW/bmc-helix-serviceops-itsm-itom-on-premises-deployment-disaster-recovery

In this webinar Dani from BMC support will take you through all you need to know about the conversion tool and updates.

Some of the key takeaways will include:

• Configuration of Smart Reporting & Helix Dashboards
• Correct settings and permission rights
• How to set up cliconfig.properties file
• Available Command options
• End to end process
• Q&A

For more information: https://community.bmc.com/s/event/a9wKj000000DEARIA4/how-to-use-the-helix-dashboards-conversions-tool

Onboarding junior mainframe developers poses multifaceted challenges. They must navigate extensive, diverse codebases authored over the years, with varying styles, practices, and documentation levels. Departures of original authors and impending retirements exacerbate this challenge. Senior developers invest significant time in guiding newer developers, conducting code reviews, and enforcing standards, particularly in distributed teams. From a managerial perspective, onboarding is costly and affects senior developer productivity and team velocity with added concerns about regressions and bugs introduced by junior developers.

Generative AI offers a groundbreaking alternative in the mainframe development process by enabling contextual code analysis, automating explanations, and integrating comments and code documentation seamlessly. This technical session explores the utilization of Gen AI, streamlining code explanation while ensuring codebase security. We'll also share insights and experiences from Alpha and Beta users who are leveraging Gen AI to streamline their Agile development journey.

Join our panel of featured experts as we explore the latest mainframe trends and strategies:

• Forrester Senior Analyst Brent Ellis shares his insights about current operational challenges.
• Darren Foster, Senior Systems Engineer at PACCAR, reveals real-world applications of these insights.
• BMC's Alan Warhurst, Director, Product Management at BMC, presents advanced solutions for reimagining mainframe operations.

Join our interactive session where our experts from BMC Support, Product Development and Product Management. They will be on hand to answer your questions about BMC Digital Workplace Catalog.

Whether you’re interested in expanding your knowledge, capabilities or simply facing or a challenge come and join us !

In this webinar Anuja from our Track-It! Support team will take you through the lifecycle of Asset and software license management covering some of the key areas:

• Overview of Asset Management
• BCM and Track-It! Application Integration
• Asset Management Configuration
• Creating and Managing Assets
• Overview of Software license Management
• Creating and Managing Software Title
• Software License Management Configuration
• Reference

Join us to learn from your peers and IT pros about the transformative power of AIOps, observability and BMC Helix Discovery. Whether you're an IT director, DevOps manager, or an SRE, this session will offer practical insights that will help you improve your operations.

A series of webinars to cover the migration tools and best practices for migrating AR and CMDB objects from non container to container versions

We will be covering 3 utilities. This session will be covering: In this webinar our tooling team will take you through the steps with DWP pre-requisites.

Key Takeaways –

• Planning & Pre-Requisites for the DWP data migration
• Downloading the utility & reviewing the files/Readme
• Running the utility to Export & Import Data
• Data Validation & Error handling
• Running Post migration scripts and takeaways

For more information: Click here

In this webinar our product team will take you through some of our key features:

• Develop reports by drag-and-drop using Visual Query Builder
• Develop custom views to create reports on customizations using Reporting Metadata Studio
• Refactoring PDF report sharing
• Improvements to Charts

For more information: Click here

Come and join us whether you a customer or a partner and learn about the migration process.

We are running two interactive sessions both in the EMEA/US region and then India/APAC. Some of the areas the team will cover:

• How to effectively plan the migration for – customizations, integrations, and data migration effectively.
• Simplify tasks by using the tools/utilities that support the process.
• Customer Success stories.

For more information: EMEA APAC

In this session we will go through our new OnPremise Containerized Platform policy and cover the following:

• Why are we doing this change?
• How our support policy will help you adjust in terms of:
• Relation to Kubernetes versions
• Release lifecycle
• Upgrades

For more information: Click here

Discover the tangible advantages of BMC Helix observability and AIOps in the third episode of our monthly webinar series. We will hve a special guest joining us.

We'll explore the benefits this brings to your IT operations. From improving operational efficiency and reducing downtime to enhancing agility and scalability, we'll delve into how BMC Helix observability and AIOps revolutionize your IT landscape. Gain insights into cost savings, increased productivity, and proactive problem-solving capabilities enabled by observability and AIOps.

For more information: Click here

Come and join us whether you a customer or a partner and learn about the migration process.

We are running two interactive sessions both in the EMEA/US region and then India/APAC. Some of the areas the team will cover:

• How to effectively plan the migration for – customizations, integrations, and data migration effectively.
• Simplify tasks by using the tools/utilities that support the process.
• Customer Success stories.

For more information: Click here

Come and join us whether you a customer or a partner and learn about the migration process.

We are running two interactive sessions both in the EMEA/US region and then India/APAC. Some of the areas the team will cover:

• How to effectively plan the migration for – customizations, integrations, and data migration effectively.
• Simplify tasks by using the tools/utilities that support the process.
• Customer Success stories.

For more information: Click here

In this session Dani from BMC Support will walk you through some examples of transformations.

Some key Takeaways:

• How to use advance functions from the transform feature
• How to use Dashboards advanced functions
• How to convert field types
• How to use the merge function

BMC Db2 products contain technology that BMC shares across a number of our solutions. With the engine that could, High Speed Apply Engine, we use technology first built by BMC developers in the early 2000’s in many named products to gain performance, functionality, recovery. It is the technology that keeps on giving. In this presentation, we will review how High Speed Apply Engine can be configured to help with Db2 loads, Db2 recovery and migration, and standalone as an SQL processor.

Join our interactive session where our experts from BMC Support, Product Development and Product Management. They will be on hand to answer your questions about Track-It!

Whether you’re interested in expanding your knowledge, capabilities or simply facing or a challenge come and join us!

For more information: Click here

In this webinar Laura will walk you through some helpful tips on mangaging approval configuration. Some of the key takeaways are as follows:

• Approval Configuration
• Approval Flow - Approval Chain
• Approval Mapping - Template
• How to attach an approval to a case
• Ways to approve cases and tasks

For more information: Click here

In this webinar Julio from our Digital Workplace support team will go through how to configure notifications and approvals along with sharing tips, tricks, and use cases. The main key areas covered:

• Notification Configuration Choices in DWP
• Configuring Approval Notifications
• Configuring and Acting on Approval Notifications

In this interactive 2-3hr workshop session both Nikhil, Abhinay, and Kshitija will discuss BMC’s move from Smart Reporting to Helix Dashboards. They will cover the topics below:

• Workshop Scope
• Intro to BMC's move from SR to HD
• Review OOTB Reports
• Review Query Builder
• Tips on creating your own reports

Break

• Migration Process & Best Practices
• Additional Resources
• Product Roadmap
• Next Steps

Join our interactive session where our experts from BMC Support, Product Development and Product Management.

They will be on hand to answer your questions about Helix Dashboards. Whether you’re interested in expanding your knowledge, capabilities or simply facing or a challenge come and join us!

Data visualization is the graphical representation of data. It is a way to communicate the overall meaning of data points in a simple and meaningful way. Where a picture is worth a thousand words, a data visualization is worth a thousand data points.

Saying that today’s z/Enterprise environment is complex is an understatement. Customers tell us most monitoring intervals contain thousands or even 10’s of thousands of data points. At BMC we developed a new Graphical User Interface to address the modern complex world, where performance slowdowns can be as critical as outages.

BMC AMI Ops UI was designed and engineered to be an intuitive Graphical User Interface (GUI) for: Computer Operations, Systems Programmers, Performance Analysts, and DBA’s took years of development and testing with our customers. Come see the results!

At BMC we focus on your business; our Mainframe AMI Ops tools enable customers worldwide to increase the thruput of their transactions while utilizing resources more effectively and leveraging the best of the past with the best of the future. Regardless of level of experience, be it the new to the career all the way to the seasoned veteran.

In this session we’ll discuss the power of the modern GUI to observe and react (as needed) to business transactions across z/OS, CICS, Db2, IMS, JAVA, IP, and more.

In this webinar, you’ll learn how BMC Helix Discovery helps businesses understand, optimize, and protect their dynamic technology ecosystem so they can improve operations and minimize risk.

The final of our series of webinars to cover migration tools and best practices.

In this session we cover migrating AR and CMDB objects from non container to container versions. We will cover:

• Workflow Migration utility
• Auto-Reconciliation utility

For more information: https://community.bmc.com/s/event/a9wKj0000004TGnIAM/migration-tools-for-helix-containers-covering-workflow-auto-recon-utilities

In this webinar Ashwini will take you through the following:

• Understand system requirement
• Learn how to configure monitoring using BHOM
• Basic troubleshooting related to monitoring is not happening for PostgreSQL

For more information: https://community.bmc.com/s/event/a9wKj0000004TGxIAM/how-to-enable-monitoring-of-bmc-patrol-for-postgresql-database-using-bhom

Join our interactive session where our experts from BMC Support, Product Development and Product Management.

They will be on hand to answer your questions about Business Workflow.

Whether you’re interested in expanding your knowledge, capabilities or simply facing or a challenge come and join us!

Join us for the fourth session of our monthly webinar series, where we'll dive into real-world use cases and practical examples of BMC Helix observability and AIOps in action. Dont forget to register for a demo environment to follow along with us once registered you will receive a sign up link a few days before.

This session offers actionable insights to help you harness the full potential of AIOps for your business. Don't miss out – register now to gain invaluable knowledge and stay ahead of the curve with BMC Helix observability and AIOps.

For our webinar monthly series please follow: https://community.bmc.com/s/news/aA33n0000008WWZCA2/bmc-helix-observability-and-aiops-webinar-series

Welcome to our Monthly Helix GPT webinar series. Come and join our first session with Des and Harshad to discover how BMC is revolutionizing the user experience with AI-powered ticket resolution.

Choose from one of our sessions:

APAC:https://events.bmc.com/transforming_user_experience_apj

EMEA: https://events.bmc.com/transforming_user_experience_emea

Learn how HelixGPT, BMC's cutting-edge AI solution, can:

• Automatically generate clear and concise summaries of incidents based on top relevant knowledge articles.
• Empower agents with instant access to verified information, reducing resolution times and improving user satisfaction.
• Streamline workflows and eliminate repetitive tasks, allowing agents to focus on more complex issues.

In this interactive 2-3hr workshop session Nikhil, Abhinay, and Ajinkya will discuss BMC’s move from Smart Reporting to Helix Dashboards. They will cover the topics below:

• Workshop Scope
• Migration Process & Best Practices
• Additional Resources
• Product Roadmap
• Next Steps

• Workshop Scope
• Intro to BMC's move from SR to HD
• Review OOTB Reports
• Review Query Builder
• Tips on creating your own reports

Please note a further email will be sent post registration. In order to attend this workshop, you will be required to compete these free pre-requisite education course. This will need to be completed before the end of Tuesday, 25 June 2024 in order to attend the workshop. Once signed up you will be registered for BMC Helix Dashboards 23.x: Fundamentals Migrating Reports (WBT).

For more details:  https://community.bmc.com/s/event/a9wKj0000004UI6IAM/smart-reporting-to-helix-dashboards-customer-workshop-3hr-workshop

Welcome to our Monthly Helix GPT webinar series. Come and join our first session with Des and Harshad to discover how BMC is revolutionizing the user experience with AI-powered ticket resolution.

Choose from one of our sessions:

APAC: https://events.bmc.com/transforming_user_experience_apj

EMEA: https://events.bmc.com/transforming_user_experience_emea

Learn how HelixGPT, BMC's cutting-edge AI solution, can:

• Automatically generate clear and concise summaries of incidents based on top relevant knowledge articles.
• Empower agents with instant access to verified information, reducing resolution times and improving user satisfaction.
• Streamline workflows and eliminate repetitive tasks, allowing agents to focus on more complex issues.

For more details: https://community.bmc.com/s/event/a9wKj0000004XosIAE/transform-the-user-experienceintelligent-ticket-resolution-with-agent-assist

In this webinar Manoj from our premier support team will take you through some examples and best practices with BHCO gateway.

Key Take Aways:

• How to install the Gateway Server.
• How to configure.
• What Metrics can be collected.

In this webinar Salman from our Premier Support team will cover the following agenda:

• Configure Incoming and Outgoing Mailboxes in the Innovation Suite.
• Create an email configuration in BWF.
• Define custom rules as per the use case.

For more details: https://community.bmc.com/s/event/a9wKj0000004X94IAE/business-workflows-email-best-practices-and-troubleshooting

Join our webinar to learn how our Gen-Al-enabled capabilities can help you resolve complex digital service performance issues faster. Discover how SREs, operations, and NOC teams can utilize HelixGPT to ask the right questions and get answers, and explore our all-in-one observability and AlOps solution that unifies data, context, tools, and teams.

Join in a conversation with a BMC partner, Matrix, on one of the most important technologies to enable digital transformation initiatives — AIOps. Traditional methods of monitoring IT infrastructure and applications are no longer sufficient to keep pace with the complexities and demands of modern IT environments. IT leaders incorporating AIOps in their work get better operational efficiency and reliability. By joining this webinar, you’ll experience a customer’s AIOps journey from events management to monitoring to observability with AIOps. You’ll learn:

• How to overcome obstacles during transformation
• How to build incremental value
• The positive outcomes moving from monitoring to observability with AIOps

For more details: https://community.bmc.com/s/news/aA33n0000008WWZCA2/bmc-helix-observability-and-aiops-webinar-series

Come and join this session with Shantanu our Premier Support Specialist as he takes you through the features and functionalities in BMC Helix CMDB Portal. Some of the areas he will demo will be as follows

1. Overview of Helix CMDB Portal
   • How to configure the access URL
   • Rebranding of CMDB Portal
   • Navigating through Portal functionalities in brief
   • CI Search and Graphical Query builder overview and a view of CI records
2. Key Configurations
   • Dashboard Parameter configurations
   • Overview for core configurations
   • Normalization and Reconciliation configurations and best practices
3. Dynamic Service Modelling
   • What is dynamic service modelling, and recommendations using discovery blueprints
   • How to create and schedule queries.
4. Class Query Mapping
   • What is CQM
   • How to use CQM
5. Archive Manage
   • Functions of Archive manager

In today's digital landscape, cyberthreats are unpredictable and pose a significant challenge to safeguarding critical enterprise data. To ensure the resilience of IMS, innovative and robust strategies are required to manage these risks effectively.

In this webinar our product team will walk you through the new release update and covering the following:

• Role-based access control
• Visual Query Builder enhancements
• Enhancements to exporting dashboards
• Improvements to visualizations

Join our product team to discover how BMC Helix addresses the complexities of production deployments for Generative AI (GenAI) with our innovative, no-code HelixGPT Manager. This powerful tool seamlessly integrates Helix with your preferred GenAI provider and third-party data sources, enabling it to answer user queries across your preferred communication channels.

In addition, we will demonstrate:

• How HelixGPT enhances agent and admin productivity through intelligent suggestions and recommendations
• Streamlining workflows and improving efficiency
• How HelixGPT supercharges agent & admin productivity with suggestions & recommendations

Don't miss this opportunity to see how BMC Helix and HelixGPT can transform your GenAI deployment and operations.

Let our  BMC Development team will guide on how to migrate data in DWPC & Smart - IT.  

Key Takeaways - 

• How to use the HDM tool to export & import/migrate data from a 20.02 source to a 23.x converged platform target. 
• Understand Pre and Post migration scripts and steps.
• How to troubleshoot any issues faced.

Note: This tool and steps supports both On-Premise Deployment and Migration process AND On-Premises to Helix SaaS migration process.

In this webinar our Digital Workplace product manager Deepak will run through the migration process from SRD’s to DWP.

Key Takeaways:

• Facilitating a smooth migration from legacy SRM catalogs
• The SRD-to-DWP Catalog utility will empower businesses to seamlessly transition to the advanced, robust, and user-friendly native catalog within the Digital Workplace, unlocking efficiency and maximizing value

In today’s fast-paced digital landscape, organizations are under pressure to deliver high-quality software quickly. Enter AI and DevOps—a transformative approach that bridges the gap between past and present developers. With AI, you can understand complex code, break it into manageable units, and automate problem resolution.

Join BMC experts as they explore:

• AI-Assisted Code Understanding: Learn how AI helps developers comprehend intricate code.
• Refactoring Support: Identify code that needs refactoring and use AI to break it down into maintainable units.
• Automated Problem Resolution: Automate the process of identifying faulty code, creating tickets, and notifying support.
• DevOps and DORA Metrics for z/OS: Discover how DevOps and DORA metrics are simplified for z/OS environments.

During this session with our Product Manager Harshad, we will focus on the following:

• Change Management process improvements
• Improvements in Major Incident Management for Regulatory Compliance and performing post-mortem reviews
• ITSM User experience improvements
• ITSM Integration with Helix Knowledge Management

Join us for an engaging and informative session designed to help you maximize your experience on the BMC Community platform. Whether you're new to the community or looking to deepen your engagement, this comprehensive session will provide you with the skills and knowledge to navigate the platform with ease, find the information you need, and actively participate in discussions.

Key Topics covered:

• Navigation Of the Community
• Finding answers
• Submitting Ideas
• Registering For Events
• Creating Discussions/Posts
• Tips For Engaging in the Community
• Why Community - Top 5 reasons

In our upcoming interactive session, we will focus on ITSM use cases, showcasing the following key features:

Real-Time Incident Correlation

Demo: Experience a live demonstration of real-time incident correlation, showcasing how quickly and effectively incidents can be identified and linked.

Proactive Problem Management

Talk Track: We will discuss strategies for proactive problem management, highlighting how to prevent issues before they impact your operations.

Security Incident Handling

Demo & Talk Track: Watch a demonstration on handling security incidents and learn about best practices for managing other security-related processes.

Please Note: Post-registration, we will send a follow-up email a few days before the event to register for the specific demo environment. This will allow you to either follow along during the session or explore the features at your own pace.

We look forward to your participation and hope this session will provide valuable insights into optimizing your ITSM practices!

How to use the HDM tool to export & import/migrate data from a 20.02 source to a 23.x converged platform target.

Understand Pre and Post migration scripts and steps.How to troubleshoot any issues faced.

Note: This tool and steps supports both On-Premise Deployment and Migration process AND On-Premises to Helix SaaS migration process.

Join us for an insightful webinar hosted by our Premier Support Specialist, Amr, focusing on the migration journey from Remedy to BMC Helix ITSM On-Premises.

In this session, Amr will cover:

• Essential Stages for Transitioning:
  • A comprehensive overview of the key phases involved in migrating from Remedy to BMC Helix ITSM On-Premises.
• Practical Tips and Best Practices:
  • Hands on and Troubleshooting tips for managing and resolving issues in the Kubernetes environment associated with Helix ITSM On-Premises

Don't miss this opportunity to gain valuable insights and enhance your migration strategy with expert guidance!

Our focus over the last year with Discovery has been to ensure continued new support for discovery of all the latest technologies, create exciting new user experiences working with and integrating discovered data, and enhance security and administrative functions.

These latest enhancements enable you to meet ever-changing security requirements, reduce administrative overhead, and provide faster and more comprehensive discovery and reporting of change in the environment enabling AIOps and ITSM use cases across on-premises, cloud, and hybrid.

Please join us to hear from Discovery Product Management about these new and enhanced features and content over the last year from 23.3 onwards and what’s coming next!

Our focus over the last year with Discovery has been to ensure continued new support for discovery of all the latest technologies, create exciting new user experiences working with and integrating discovered data, and enhance security and administrative functions.

These latest enhancements enable you to meet ever-changing security requirements, reduce administrative overhead, and provide faster and more comprehensive discovery and reporting of change in the environment enabling AIOps and ITSM use cases across on-premises, cloud, and hybrid.

Please join us to hear from Discovery Product Management about these new and enhanced features and content over the last year from 23.3 onwards and what’s coming next!

In this interactive 2 hr workshop session Nikhil, Abhinay, and Ajinkya, and Kshitja will discuss BMC’s move from Smart Reporting to Helix Dashboards. They will cover the topics below:

• Workshop Scope
• Intro to BMC's move from SR to HD
• Review OOTB Reports
• Review Query Builder
• Tips on creating your own reports

<Break>

• Migration Process & Best Practices
• Additional Resources
• Product Roadmap
• Next Steps

In this interactive 2 workshop session Nikhil, Abhinay, and Ajinkya will discuss BMC’s move from Smart Reporting to Helix Dashboards and focus on the topics below of the workshop Scope:

• Intro to BMC's move from SR to HD.
• Review OOTB Reports.
• Review Query Builder.
• Tips on creating your own reports.
• Migration Process & Best Practices
• Additional Resources
• Product Roadmap
• Next Steps

In today's fast-paced digital landscape, modernizing IT operations is no longer optional—it's a necessity. Join BMC Services for an insightful webinar on "Modernising IT With Helix Service Ops," where we delve into how this innovative solution can revolutionize your IT service management.

In this webinar join Simon as he unlocks the simple adoption frameworks that BMC and our customers are leveraging to get the most value out of the latest Helix features available on the platform today.

Some of the areas that he will delve into:

• Discover the core features and capabilities of Helix Service Ops
• Best practice transformation roadmaps
• Learn best practices for implementing and leveraging Helix Service Ops in your organization
• Prioritizing ITSM and ITOM features to deliver ServiceOps
• Hear success stories from businesses that have transformed their IT operations with Helix Service Ops
• Prioritizing ITSM and ITOM features to deliver ServiceOps

Join us for an informative session with Matt, our Discovery Product Manager, as he dives into some of the advanced features of BMC Discovery. This webinar will focus on enhancing your understanding of data enrichment and custom nodes within the product.

Key Takeaways in this session:

Less-Known Features of BMC Discovery:

• Explore hidden gems within BMC Discovery that can enhance your data management and insight capabilities.

Utilizing Non-Taxonomy Nodes, Roles, and Relationships

• Learn how to create and use patterns that incorporate non-taxonomy nodes, defining custom roles and relationships to better represent your unique environment.

Extending the Taxonomy for Custom Data into the CMDB:

• Discover how to extend the existing taxonomy to integrate custom data into the Configuration Management Database (CMDB), enabling more comprehensive and accurate data representation.

Join us for an insightful webinar designed to enhance your understanding and navigation of Windows BMC Discovery. Sagar from our Discovery support team will guide you through best practice processes, focusing on key areas to optimize your experience with Discovery.

Key Topics -

• Meeting the Prerequisites:
  • Understand the essential requirements for a successful Windows BMC Discovery setup.
  • Using WMI, RemQuery, PowerShell, PowerShell JEA (Just Enough Administration) methods
• Choosing the best method:
  • Comparison between WMI, RemQuery and PowerShell
• Using Windows / AD Proxy:
  • Learn how to effectively implement and manage Windows / Active Directory Proxy.
• Using Outpost:
  • Explore the functionalities and advantages of using Outpost in your environment.
• Deciding Between Proxy vs Outpost:
  • Get expert advice on choosing the right approach for your specific needs.
• Troubleshooting Steps:
  • Gain valuable tips on troubleshooting common issues to ensure smooth operations.
• Example Use Cases:
  • Review practical examples to see how these best practices are applied in real-world scenarios.

Join us for an informative webinar where we'll dive into the latest updates and new features of BMC Helix Digital Workplace version 23.3.03. Our Principal Product Manager, Deepak, will walk you through the exciting advancements and enhancements that make this release a game-changer for your organization's digital workplace.

Key Takeaways:

• GenAI-Powered Employee Self-Service:
  • Experience the next level of employee self-service with our GenAI-powered solution. This feature includes enhanced search capabilities, better localization support, and improved formatting for a smoother user experience.
• Seamless SRD Migration:
  • Learn how the new SRD Migrator tool simplifies the migration of Service Request Definitions (SRDs) to the Digital Workplace (DWP) Catalog, ensuring a seamless transition with minimal disruption.
• Enhanced Localization:
  • Discover the improvements in localization for both the questionnaire and checkout screens, providing a more tailored experience for users across different regions.
• Questionnaire Improvements:
  • Get an in-depth look at the enhanced questionnaire functionality within the DWP Catalog, designed to streamline the process and improve user interaction.

Don't miss this opportunity to explore the powerful new features in BMC Helix Digital Workplace 23.3.03 and see how they can elevate your organization's digital workplace strategy.

Come and join us for session six of our monthly webinar series, where we dive into the platform and break down silos with ServiceOps and data sharing.

Yaron and I will be joined also by Graham Brown from our Solution Engineering team and during the webinar will cover:

• Topology and Dynamic Service Models from Discovery and Third Party Tools
• Event Enrichment from Discovery
• Change Requests considered by root cause analysis
• Blackout Policies Based on Change Windows
• Incidents raised from events
• Automation with Change Control
• Best Action Recommendation utilising knowledge previously provided to ITSM
• Visualising on a single dashboard

Join our 3rd session of the webinar series with our Helix GPT Experts and AIOps Product Director.   They  will talk about the BMC messaging and how it spans across the ITOM and ITSM space.

Some of the capabilities we will discuss how large language models are used to:

• How to improve service reliability
• Reduce time to resolution.
• Prevent Incidents & improve efficiency

Join this webinar to gain valuable insights into the new ServiceOps operating model for managing change impacts and resolving incidents. Our speakers will explore:

• How ServiceOps uses AI and automations to look at service and operational data
• Use cases that showcase change risk prediction, service health timeline, and incident to problem correlation capabilities
• How the BMC DevOps team uses ServiceOps to avoid making changes that will likely cause an incident

Join us for our virtual migration briefing to hear more about how these solutions can support you, and why many of our customers are choosing to transform their infrastructure and take advantage of new value and use cases by moving to BMC Helix SaaS Solutions.

During this short 90-minute briefing, you will hear about:

• How Elbit Systems has successfully migrated to BMC Helix SaaS
• How we can help you unlock innovation faster on the BMC Helix Platform
• What you can expect from our world-class BMC Helix Service
• How BMC has guided other customers with their migration to the BMC Helix Platform

Join this BMC session to learn how IAM files can be shared in a sysplex environment, and how LPAR outages can be automatically detected and recovered to provide a superior high-availability solution for VSAM applications. Leave with an understanding of how BMC AMI Storage IAM and BMC AMI Storage IAM/PLEX reduce outages, simplify data management, enhance performance, and reduce operational costs, making them essential tools for modern mainframe environments.

BMC Software is excited to invite you to an exclusive webinar where we will introduce our latest acquisition, Netreo – a leader in network observability solutions.

Join us to learn how Netreo is a platform for monitoring smarter, not harder!

During this half-hour session, you will gain insights on:

• The Netreo Journey – Learn how the acquisition came about and how with Netreo, the BMC Helix platform will provide customers with a full-stack, open observability, and AIOps solutions.
• Introduction to Netreo – Learn how you can set up intelligent alerts, get fully automated, and access one single source of truth with a simplified view of the entire enterprise.
• Customer Stories – Discover how Netreo consistently delivers customers quick time to value and low cost of ownership with hassle-free deployments and ongoing support.

Don’t miss the chance to gain valuable insights and elevate your network observability strategies. Secure your spot in the webinar by registering today.

In today’s data-driven world, businesses are investing heavily in data and analytics to gain actionable insights. Yet, many organizations struggle to operationalize data initiatives at scale, with 80% of time spent on repetitive tasks rather than value-added work. This is where DataOps comes in.

Join us for our webinar as we explore how DataOps, powered by workflow orchestration platforms like Control-M and Helix Control-M, can streamline data pipelines, automate complex workflows, and deliver business-critical insights faster.

With tools designed to handle hybrid environments, predictive SLAs, and out-of-the-box integrations, BMC Software’s solutions help companies achieve data-driven outcomes, improve efficiency, and scale operations seamlessly.

Don’t miss this opportunity to learn how to maximize your data investments.

Attend and Learn:

• Introduction to DataOps: Understand how applying agile and DevOps practices to data management can streamline your processes and enhance your data initiatives and thereby bring more control over data.
• Overcoming Common Challenges: Learn why data projects often fail and how DataOps can help you navigate complexities, automate repetitive tasks, and thereby address talent shortages.
• Essential Capabilities of a DataOps Platform: Discover the key features your workflow orchestration platform must have to ensure success, and how data can be set to operation and thereby seize the opportunity to address Business challenges better.

What's inside?

Join us for an overview of the changes to BMC’s Order, z/OSMF Download, z/OSMF Deploy and z/OSMF Install Process.

The goal of these changes is to streamline the product acquisition and installation process. We will show changes to the EPD Order Interface, and an example of the new z/OSMF Install for BMC Products. We will provide some guidance when these changes will be available and how they may affect your existing BMC Install Process. z/OSMF Install is the Mainframe Community standard and now a standard for BMC z/OS Product Installs.

Control-M and Helix Control-M 21.3 are packed with new capabilities and integrations to help you continuously deliver innovation faster in production, with the security of a robust application and data workflow orchestration framework.

Highlights include:

• Unified View, a new interface that delivers a holistic view and easy transition of workflows across Control-M (self-hosted) and Helix Control-M (SaaS) environments from a single interface
• Secured Control-M secrets with a CyberArk integration to store sensitive credentials required to access and run application and data workflows
• An enhanced web experience that provides non-IT users tailored monitoring viewpoints, easily configured by IT Ops

Join this webinar to explore these and many more updates coming in version 21.3.

In this interactive 2hr workshop session Nikhil, Abhinay, and Ajinkya will discuss BMC’s move from Smart Reporting to Helix Dashboards and focus on the topics below of the workshop Scope:

• Intro to BMC's move from SR to HD.
• Review OOTB Reports.
• Review Query Builder.
• Tips on creating your own reports.
• Migration Process & Best Practices
• Additional Resources
• Product Roadmap
• Next Steps