Webinars

• Integrate, automate and orchestrate complex workflows across the IT landscape
• Drive actionable insights by unlocking the value of data from diverse systems of record and engagement
• Deliver business agility by integrating with any DevOps automation tool chain
• Achieve fast ROI with intuitive self-service interfaces for developers, operations, and business users

BMC Helix with Smart IT is the next-generation Service Management user experience. Basic ITSM processes—creating tickets, viewing related items such as tickets, assets, or knowledge articles —are now easier and quicker with context sensitive information being proactively drawn to the user.

Historically the adoption of modern, best practice solutions such as SmartIT has often necessitated a trade off resulting in the loss of the ability to customise to meet the precise user requirements.

Agility Suite for BMC Helix is a comprehensive, graphical tool that seamlessly connects Project and Portfolio Management with Idea Sourcing, Idea Management, and Demand Generation.

Agile and DevOps processes such as enterprise service management, which combines ITSM and Business Workflows, are best supported by interactive graphical visualizations like Kanban and Gantt Charts. To enhance the BMC Helix portfolio, Agility Suite provides a state-of-the-art solution for agile management of processes including demand, portfolio, requirement, and project management.

The Data-Driven Business tenet is one every company is chasing today and the goal is of course getting actionable insights. Still, the reality is the big data workflows continue to be immensely complex making it difficult to deliver these projects at enterprise scale on time.

Join us for this live virtual seminar and learn how Control-M abstracts the complexity of the application layer, including:

• Simplification of complex data pipelines in a multi-cloud environment
• Enabling end-to-end visibility and predictive SLA’s across any data technology or infrastructure
• Easy adoption of innovative new technologies introduced by the major cloud providers such as Azure, AWS and Google Cloud

File transfers remain an important part of nearly every service you provide and BMC continues to invest in Control-M’s file transfer management capabilities.

Join us for this live virtual seminar to see how managing both your file transfers and their related application workflows with a single solution can reduce risk and improve service delivery.

Topics covered will include:

• Benefits of managing file transfers with Control-M
• Highlights of Control-M’s file transfer management capabilities
• New file transfer management features in Control-M Version 20
• Demo

Meeting your business processes SLAs while keeping mainframe resource consumption in control is a challenge for every company. Even more challenging is doing that without impacting your online services availability.

Join this session and hear of how BMC’s recently introduced Control-M for z/OS Workload Optimization capabilities help organizations dynamically adjust scheduling decisions based on the system’s resources availability, while mainframe costs are controlled.

Topics will include:

• Control-M deadline scheduling and its ultimate job prioritization method
• The new load-indexes concept introduced in Control-M 20 and its association to system resources
• Using load-indexes in workload policies rules
• A live demo

Introducing BMC Helix Control-M, a SaaS application workflow orchestration solution built on BMC's leading Control-M product. The new SaaS offering provides a highly accessible, end-to-end, single view orchestration platform for application, file transfer, and data pipeline workflows.

Built for development, IT operations, and business users, the BMC Helix Control-M solution delivers a unique, self-service automation experience for greater business agility and speed with integrated, deep production operations and governance capabilities. Along with recent innovations across the BMC portfolio, BMC Helix Control-M serves as the technology foundation for every Autonomous Digital Enterprise (ADE).

Effective change management is critical for modern enterprise organizations to accelerate innovation. By taking an objective, analytic approach, you can support fully informed decision-making at digital speed to significantly increase quality, reduce risk and deliver compelling services - even as your complex multi-cloud environment continuously expands. Join the webinar presentation featuring Forrester, followed by a roundtable discussion with BMC and Digital.ai.

Promuovere la trasformazione digitale è la massima priorità per ogni leader IT. Uno degli approcci migliori è utilizzare l’automazione per semplificare lo sviluppo e la produzione di complessi workflow di dati e applicazioni. Ed è proprio qui che BMC Helix Control-M entra in gioco.

Sviluppato su Control-M, la piattaforma BMC leader di settore nel campo dell’application workflow orchestration, questa nuova soluzione SaaS rende più semplice:

• Integrare, automatizzare e orchestrare workflow complessi
• Ottenere informazioni strategiche sfruttando i dati provenienti da diversi sistemi
• Fornire agilità grazie all’integrazione con qualsiasi strumento di automazione DevOps
• Realizzare un veloce ritorno sugli investimenti grazie a interfacce self-service intuitive per sviluppatori, addetti alle operations e utenti delle altre linee di business

Non perdere il primo di una serie di collegamenti con gli esperti Control-M e approfittane per conoscere da vicino l’ultima soluzione SaaS di BMC. Il seminario virtuale offre:

• una panoramica di BMC Helix Control-M
• una demo live della soluzione
• una sessione aperta di domande e risposte

Sofigate's BMC User Group connects companies and their stakeholders using BMC solutions to network, share experiences, best practices and ideas. User Group participants will also be the first to hear about new features, functionalities and future development of BMC solutions.

AGENDA:

• Opening Words
• Keynote Sofigate: Service Management 2021 Hotlist
• Keynote BMC: ADE – Autonomous Digital Enterprise
• Food for thought: New BMC Helix Capabilities
• Customer Insight: Paulig
• BMC Helix Remedyforce Roadmap
• Technology Update: BMC Helix Containers
• Demo: Automating Service Management with BMC Client Management
• Q&A and Closing

Operations teams face many difficult challenges. They are overwhelmed with increasingly large amounts of complex data from multiple sources, and event noise hides problems that need to be solved quickly. Issues go undetected or undiagnosed and can adversely impact the performance and availability of your infrastructure, applications, and business services.

Join us as we show you how BMC Helix Operations Management uses AIOps and can:

1. Proactively monitor Business Services and visualise status
2. Provide probable cause analysis to determine route cause
3. Univariant and Multivariant anomaly detection using AI and ML to trigger events.

Moderator: Iain Taylor, Sr SE DSOM (NEMEA)

SME: Bjorn Heide, Sr SE DSOM (NEMEA)

Please note that the IE browser is not supported, please use Google Chrome or Mozilla Firefox to access the webinar platform.

Working across the financial sectors of Banking, Investment and Insurance, Control-M is a long, well established workload orchestration solution. This webinar will demonstrate how Control-M is working with the Financial Services sector to be more competitive and innovative.

To deliver business services across your diverse infrastructure can be complex and time consuming. Off the shelf-packages do not necessarily talk to each other in the same language, therefore an interpreter is required to provide good quality customer insights, this requireshaving the correct data, in the right place at the right time.

In addition to hearing from BMC, we are delighted to have a customer talk about how they are delivering consistency and enhanced visibility across their enterprise with Control-M.

Agenda

• Financial Services challenges
• Moving towards an Autonomous Digital Enterprise
• Demonstration
• Guest Speaker

Please note that the IE browser is not supported, please use Google Chrome or Mozilla Firefox to access the webinar platform.

IT service and operations management teams must deliver intuitive customer experiences in near real-time while supporting rapid changes, complex systems, and an exponential growth in data.

Join us as we hear from BMC Product Management Leaders Joseph George and Peter Adams as they discuss how BMC Helix’s new AI-driven service management (AISM) and AI for IT Operations (AIOps) capabilities along with the new BMC Helix Platform:

• Provide open, cross-domain engagement, observability, and actionability for IT service and operations teams
• Enable greater collaboration between IT service and operations teams by providing a common platform and engagement experience
• Power functionality like proactive problem management as well as advanced event management and noise reduction

IT organizations often find themselves dealing with disparate schedulers that have accumulated across the enterprise over the years. Although many understand the value of a single enterprise application workflow orchestration solution — one that integrates and synchronizes workflows across applications and infrastructures — some hesitate to take on the migration effort because manual conversions are time consuming and difficult to manage. Moreover, manual migrations introduce the risk of errors that could disrupt operations. Fortunately, there’s a better way.

Join this live seminar by BMC and VPMA, one of its leading partners, and learn how you can simplify the migration process to Control-M using built-in conversion capabilities and a step-by-step methodology for low-risk migration.

Promuovere la trasformazione digitale è la massima priorità per ogni leader IT. Uno degli approcci migliori è utilizzare l’automazione per semplificare lo sviluppo e la produzione di complessi workflow di dati e applicazioni. Ed è proprio qui che BMC Helix Control-M entra in gioco.

Sviluppata su Control-M, la piattaforma BMC è leader di settore nel campo dell’application workflow orchestration, questa nuova soluzione SaaS rende più semplice:

• Integrare, automatizzare e orchestrare workflow complessi
• Ottenere informazioni strategiche sfruttando i dati provenienti da diversi sistemi
• Fornire agilità grazie all’integrazione con qualsiasi strumento di automazione DevOps
• Realizzare un rapido ritorno sugli investimenti grazie a interfacce self-service intuitive per sviluppatori, addetti alle operations e utenti delle altre linee di business

Non perdere il primo di una serie di collegamenti con gli esperti di Control-M e approfittane per conoscere da vicino l’ultima soluzione SaaS di BMC. Il seminario virtuale offrirà:

• Panoramica di BMC Helix Control-M

• Demo live della soluzione
• Sessione aperta di domande e risposte

I nostri esperti ti aspettano il 18 maggio alle 16:00.

En esta 3ª edición, continuaremos con foco en la tecnología mostrando aspectos relevantes de la plataforma BMC Helix. Se mostrará cómo la inteligencia artificial, aplicada tanto en la gestión de servicios (AI Service Management) como en las áreas de operaciones (AIOps), puede automatizar y optimizar tareas manuales y tediosas, todo ello utilizando un único datalake con información de topología, eventos, métricas, cambios … pudiendo incluir incluso fuentes de datos de terceros (Dynatrace, SolarWinds, …).

Your business depends on IT more than ever to meet changing needs. Learn how you can ensure the performance and availability of your IT today and in the future—and increase the agility and efficiency of your organization.

Topics include AIOps, monitoring, open integrations, data collection from BMC and third-party solutions, application performance management, and other key use cases.

How do you manage deployment into your production environment? Do you use a gated model that defines standards and gets deployment done first time, on time without any fuss and that follows agreed internal procedures?

Organisations are under pressure to deliver new services (application updates or even new applications) to their business users and customers more quickly. Development and operational teams are challenged to keep up with demand, often having to support different applications across on-premise and cloud environments, write proprietary scripts for many of the applications and systems in use, or manually manipulate code to promote to different environments. In each case different applications need to be accessed and without the right automation, IT operations and development teams are challenged by the need to deliver business services quickly, securely, and cost effectively.

We would like to invite you to our forthcoming Webinar which will discuss these issues and how organisations are responding to the challenge.

Please note that the IE browser is not supported, please use Google Chrome or Mozilla Firefox to access the webinar platform.

Keeping customers engaged with Services that you provide is vital in ensuring satisfaction & customer retention. Keeping internal end-users engaged with the Services you provide is equally as important. At the heart of this engagement is knowledge. Want to know how BMC Helix can help you power an intelligent user experience? Join us to learn how.

This webinar will provide an overview of our latest Helix Vision and provide a deep dive into how we can help share the knowledge that your customers and end-users need to boost their engagement & experience with all the services that you provide.

View this on-demand webinar to learn how you can:

1. Simplify IMS maintenance and reduce the skills gap
2. Reduce the risk of database and system changes
3. Enable ROI within a single year of adopting DevOps on IMS

As application workflows across hybrid, multi-cloud, and containerized environments become more complex, companies need to adopt a more streamlined and automated approach to orchestration. That will help business users accelerate time-to-market while ensuring quality, reliability, and governance. Watch this on-demand webinar to learn how the latest version of Control-M can orchestrate your business’ most complex workflows.

With Control-M you can deliver your critical business services on time, every time. Providing advanced operational capabilities, Control-M not only simplifies application workflow orchestration across hybrid environments, but also ensures visibility, reliability, and delivery of business services in accordance with service level commitments.

Join this live presentation and demo to learn more about Control-M’s advanced capabilities, such as:

• SLA management
• Logs and output capturing
• Auditing
• Self-service
• File transfer integration

With Control-M you can deliver your critical business services on time, every time. Providing advanced operational capabilities, Control-M not only simplifies application workflow orchestration across hybrid environments, but also ensures visibility, reliability, and delivery of business services in accordance with service level commitments.

Join this live presentation and demo to learn more about Control-M’s advanced capabilities, such as:

• SLA management
• Logs and output capturing
• Auditing
• Self-service
• File transfer integration

With Control-M you can deliver your critical business services on time, every time. Providing advanced operational capabilities, Control-M not only simplifies application workflow orchestration across hybrid environments, but also ensures visibility, reliability, and delivery of business services in accordance with service level commitments.

Join this live presentation and demo to learn more about Control-M’s advanced capabilities, such as:

• SLA management
• Logs and output capturing
• Auditing
• Self-service
• File transfer integration

While large organizations have successfully implemented specific software-as-a-service (SaaS) solutions or adopted a cloud-first strategy for new systems, many are struggling to get the full value of moving the bulk of their enterprise systems to the cloud.

We would like to invite you to our forthcoming Webinar which will discuss these issues and how organisations are responding to the challenge.

Control-M integrates, automates, and orchestrates complex application and file transfer workflows across on-premises and multi-cloud infrastructures accelerating application delivery and cloud adoption with a simplified platform approach across modern infrastructure, data, and application technologies.

The Webinar will cover topics such as:

• End-to-end workflow orchestration across AWS and hybrid environments
• Native support of AWS services
• Automated provisioning
• Security compliances

Please note that the IE browser is not supported, please use Google Chrome or Mozilla Firefox to access the webinar platform.

Applying AI and ML to DevOps can help you deliver better results for your customers and your business while improving IT productivity and efficiency. This webinar draws on recent EMA research to explore the trends and best practices helping leading organizations advance their DevOps maturity and success. Learn how you can:

• Leverage workload automation to overcome AI/ML adoption challenges
• Find the most cost-effective ways to run workloads and utilize cloud resources
• Deliver innovative applications with higher reliability and performance

Customer service should do more than just resolve issues once they’ve reached the status of an open incident. By engaging and empowering customers with self-service knowledge in the context of use, you can deliver a better experience to increase satisfaction and loyalty. In this on-demand webinar, the non-profit Consortium for Service Innovation presents step-by-step guidance to put this strategy into action.

Providing highly available, performant IT services is fundamentally important in supporting any organisation’s ambitions to digitally transform. Service Desks need the right information,at the right time,to be able to identify and put out ‘fires’ quickly. But alas, becoming world class firefighters is no longer enough! We need to start flushing out and fixing problems before they cause fires in the first place. Join us to learn how.

Digital Service and Operations Management re-imagined. This webinar will take a deep dive into BMC's exciting new AI Service Management (AISM) capabilities. In this webinar we will explore how we can help customers to identify problems more rapidly with AI powered Incident Clustering and then enable customers to become more proactive with the help of the BMC AI powered Proactive Problem Resolution.

Jamie Swales (host), Account Manager - Digital Service & Operations Management

Andy Smith (SME), Sr Principal Solution Engineer - Digital Service & Operations Management