Webinars

What's inside?

Data engineers love creating DAGs with Apache Airflow—but getting those workflows into production can be challenging. In this DZone and BMC webinar, you’ll learn how DataOps orchestration makes it simpler to orchestrate data pipelines that rely on Airflow DAGs at scale, in production. 

Join us for an in-depth session on Helix Atrium's CMDB Auditing capabilities, tailored specifically for CMDB and ITSM Administrators who manage auditing functions within the ITSM environment.

In this session, we'll cover the core principles of effective auditing, including critical auditing policies and various types of audits available in the CMDB. Our expert team will guide you through a live demonstration, showing step-by-step how to configure audits in the Remedy AR system to ensure data accuracy, compliance, and optimized CMDB performance. Whether you’re responsible for audit oversight or actively managing the CMDB, this session will equip you with actionable insights to streamline your processes.

Key Takeaways:

• Understand the purpose and scope of auditing within the Helix Atrium CMDB.
• Learn about different auditing policies and how to apply them effectively.
• Explore the various types of audits available in CMDB and how each serve ITSM needs.
• Gain hands-on knowledge through a demo on configuring audits in Remedy AR.
• Discover best practices to maintain CMDB accuracy, enhance compliance, and support ITSM audit functions.

Join us for an insightful session where we will explore how to harness the power of generative AI within custom applications using Helix GPT and Innovation Suite.

Key Topics:

• Leverage Generative AI Capabilities in Custom Apps
  • Discover how to integrate generative AI into your custom applications to enhance functionality and improve user experiences.
• Live Demo of GPT Chatview Component
  • Watch a real-time demonstration showcasing how the GPT chatview component works within Innovation Suite.
• BWF Implementation in the Chatview Component
  • Learn about Business Workflow (BWF) integration with the chatview component, streamlining processes with AI-driven insights.
• Future Sneak Peek into the Helix GPT Custom App Generator
  • Get an exclusive look at upcoming features, including the Helix GPT custom app generator, which will revolutionize the way you create applications.

Learn how to master the art of configuring approval processes in Digital Workplace Catalog (DWPC) to streamline service requests. In this session Khaled from Premier Support will walk you through:

1. Default Approval Process – A comprehensive review of DWPC's built-in approval workflows.
2. Ad-Hoc Approvals – Learn how to set up flexible, on-the-fly approvals.
3. Multiple Approval Levels – Explore how to configure multi-tier approval processes for greater control.
4. Custom Approval Based on User Selection – Tailor approval workflows to customer choices and needs.
5. Approval Chains – Understand how to combine multiple approval processes into seamless workflows.
6. Group Approvers – Simplify decision-making by assigning approval responsibility to groups.

Join us to enhance your ability to automate and customize approvals, ensuring faster service delivery and better governance.

Network performance issues can severely impact user experience and disrupt business operations. In this session, we demonstrate how BMC Helix AIOps, combined with Netreo's powerful monitoring capabilities, enables rapid detection and resolution of user network performance problems.  

Come and join us for practical, real-world examples, you'll see how hop-by-hop performance data, measured directly from end-user stations, can be analyzed to quickly pinpoint root causes, and enhance resolution speed. This approach empowers IT teams to proactively address issues before they escalate, ensuring a seamless, high-performance user experience across networks. 

Key Takeaways:

• Understand how hop-by-hop performance data can reveal user network issues.
• See how BMC Helix AIOps enables fast root-cause identification.
• Explore use cases where AIOps helped improve user experience and operational efficiency.

Join us to explore how BMC Helix AIOps, paired with Netreo, can transform your approach to network performance management and enhance user satisfaction.

Discover how the new HelixGPT Knowledge Curator Agent can revolutionize your knowledge management processes within the BMC Helix platform. This session will introduce you to the core features and capabilities of the HelixGPT Knowledge Curator Agent, which uses advanced AI-driven insights to streamline content curation, automate knowledge organization, and ensure accuracy and relevance across your knowledge base.

Join us to explore:

• An overview of the HelixGPT Knowledge Curator Agent.
• How it enhances knowledge curation and governance.
• AI-assisted content management.
• Future - Roadmap.

This webinar is designed for ITSM, Business Workflows professionals, knowledge managers, and anyone looking to optimize knowledge processes using the latest AI technologies.

In our upcoming interactive session, we will use a guided demo to learn how an AIOps platform can improve IT performance and address the challenges of availability in a telco application environment. In today’s fast-paced digital landscape, ensuring the availability and performance of critical applications is essential, especially for telco environments.

We’ll explore how BMC Helix Operations Management with AIOps can help optimize IT performance and address the challenges of maintaining high availability in telco applications. Learn how AIOps leverages advanced analytics and machine learning to detect, diagnose, and resolve issues faster, ensuring your infrastructure runs smoothly and efficiently.

In this webinar, we will explore how the Out-of-the-Box (OOTB) Helix Dashboards for the Configuration Management Database (CMDB) can provide you actionable insights into your IT environment.

The session will cover key features of these dashboards, including pre-configured reports that offer a comprehensive view of asset relationships, change tracking, and health status. We will also demonstrate how to leverage these dashboards to simplify data visualization, monitor configuration changes in real-time, and drive informed decision-making.

Whether you're a CMDB administrator or an IT operation professional, this session will equip you with the tools to better manage your assets and enhance IT service management efficiency.

Key takeaways:

• Visibility of services:
  • Get complete visibility of your business services, technical services, and other CIs including their ownership.
• Classification of CIs:
  • Get insights into vendors and asset classes.
• Insights into stale CIs:
  • Find out CIs that were not scanned recently.
• Visibility of product lifecycle dates:
  • Get complete visibility into product lifecycle dates of CIs.

In this webinar, our expert presenter, Pawan Khilari, will showcase exciting new features and enhancements designed to improve your development experience.

What you will learn:

• New UI Features: Discover the latest enhancements in the user interface that offer a more intuitive and seamless experience.
• New Server-Side Capabilities: Explore improved backend capabilities that provide greater flexibility and performance.
• HelixGPT Chat View Component: Learn how this powerful new feature integrates AI-driven chat functionality to enhance user interactions.
• Roadmap: Get a sneak peek at the future direction of BMC Innovation Studio and what’s coming next.

This session is ideal for developers, business analysts, and IT professionals looking to leverage the latest innovations in BMC Innovation Studio. Don't miss this opportunity to stay ahead of the curve!

In this webinar we’ll be showing modern methods and best practices for service assurance and optimization. We will demonstrate the use of AI and machine learning to ensure resource optimization and right sizing, advanced capacity reporting and dashboards and predictive service management.

Key Takeaways:

• How to avoid capacity related service disruptions
• Learn how modern service assurance tools can help you ensure your services never run out of resources that may impact service levels.
• Avoiding budget overruns
• Learn how to use capacity analysis and modeling to ensure you’re not over-spending allowing you to focus your resources where they are truly needed for your business.
• Modern usage of predicative service management
• See how you can run business driven what-if simulations to future-proof you IT estate
• Manage capacity in a cloud, hybrid and multi-cloud environment.
• Learn how to model across all your environments from on-premises to hybrid-cloud to modern containerized environments to multi-cloud

In the BMC Helix Digital Workplace 23.3.04 webinar, the focus was on the latest updates and enhancements designed to improve the overall user experience and streamline digital workplace processes. Key highlights included:

1. Enhanced New email notification
2. Enhanced UI and Navigation:
   • The user interface has been refined to be more intuitive, offering easier navigation and faster access to key functions.
3. AI-Driven Features:
   • Integration of AI tools to support predictive search and automated responses, improving employee self-service capabilities.
4. Enhanced UI and Navigation:
   • The user interface has been refined to be more intuitive, offering easier navigation and faster access to key functions.
5. Mobile Experience Improvements:
   • Updated mobile app with new functionalities that mirror the desktop experience, making the digital workplace more accessible on the go.
6. Integration with Third-Party Tools:
   • Expanded support for third-party applications, allowing users to interact with additional systems directly within the digital workplace environment.
7. Enhanced Collaboration & Delegation:
   • Enhanced collaboration features, such as integrated chat and file sharing, to foster better teamwork within the platform.
8. Security Enhancements:
   • Strengthened security features to better protect sensitive data and ensure compliance with organizational standards.
9. Enhanced Self-Service Capabilities:
   • More customizable self-service options for the administrators, giving more flexibility in configuring BMC Helix Digital workplace to meet their employee needs.

These updates aim to improve productivity, streamline processes, and offer more tailored experiences for employees and administrators alike.

IT Ops groups recognize the value of both AIOps and observability for driving excellence—but how well do they understand the relationship between these concepts? In this webinar, we'll dive into key insights from Forrester's AIOps and observability study, and cover how understanding the distinctions between them impact IT leaders and practitioners.

We’ll share:

• How well I&O leaders grasp the distinction between AIOps and observability 
• Why understanding these differences is essential to ensure resilient IT operations 
• The efficiency and cost savings a global telco achieved with AIOps

Are you a Mainframe Development Manager, and struggling with understanding the Quality, Velocity and Efficiency of your Development Team? Have you been interested in participating in BMC AMI zAdviser but were looking for more of an On-Premise solution than the current SaaS solution? This webinar is for you.

During this webinar, we will provide a comprehensive overview of the three BMC AMI zAdviser Enterprise services and walk you through a detailed feature comparison of each service level. We'll help you understand which version best suits your organization's needs and outline the specific hardware requirements for each service tier.

Who Should Attend:

• Mainframe Development Management
• Mainframe DevOps Professionals

In this 2hr interactive workshop Nikhil, Abhinay, and Ajinkya will discuss BMC’s move from Smart Reporting to Helix Dashboards and focus on the topics below:

Workshop Scope:

• Intro to BMC's move from SR to HD.
• Review OOTB Reports.
• Review Query Builder.
• Tips on creating your own reports.
• Migration Process & Best Practices.
• Additional Resources.
• Product Roadmap.
• Next Steps.

Eighty-nine percent of IT practitioners believe that Agentic AI will transform IT work. If you are an IT executive, Head of AI, Service Management professional, or IT practitioner looking to understand the transformative potential of generative AI and agentic technologies, this webinar is for you. 

We’ll reveal insights from our comprehensive survey of 400 global IT practitioners and decision-makers, including:

• What is driving the rapid adoption of generative AI and agentic technologies
• The common challenges organizations face, including data silos, integration gaps, and governance hurdles
• How mature GenAI deployments are unlocking benefits like enhanced productivity, better decision-making, and streamlined operations

Discover how leading organizations are using Agentics to perform multi-step tasks, adapt in real time, and transform enterprise IT.

Join us to gain actionable strategies for integrating generative AI and Agentics into your IT environments while overcoming adoption barriers.

BMC Software is excited to invite you to an exclusive webinar where we will introduce our latest acquisition, Netreo – a leader in network observability solutions.

Join us to learn how Netreo is a platform for monitoring smarter, not harder! 

During this session, you will gain insights on:

• The Netreo Journey – Learn how the acquisition came about and how with Netreo, the BMC Helix platform will provide customers with a full-stack, open observability, and AIOps solutions. 
• Introduction to Netreo – Learn how you can set up intelligent alerts, get fully automated, and access one single source of truth with a simplified view of the entire enterprise. 
• Customer Stories – Discover how Netreo consistently delivers customers quick time to value and low cost of ownership with hassle-free deployments and ongoing support. 

Don’t miss the chance to gain valuable insights and elevate your network observability strategies. Secure your spot in the webinar by registering today. 

Why Modern Observability Is Essential for Mainframe Operations

Organizations relying on legacy mainframe monitoring face hidden costs, including SLA violations, critical application slowdowns, regulatory non-compliance risks, and unaccounted operational costs that drive increased capital expenditure. These challenges hinder service resilience, operational efficiency, and cost optimization.

Ensure your mainframe operations are future-ready and resilient by joining us for a live webinar. Learn how to leverage hybrid AI alongside other forward-looking technologies that include:

• Advanced AI for precise anomaly detection and proactive issue identification.
  
• Generative AI for intuitive insights and easy-to-understand explanations.
  
• Machine learning for adaptive performance optimization over time.
• Multivariate analysis to pinpoint root causes across complex systems.
• Automation to streamline workflows and eliminate manual delays.
  

See how these capabilities come together to deliver actionable insights, minimize outages, and significantly improve mean time to repair (MTTR).

We’re thrilled to invite you to our upcoming Helix Admin Forum, tailored for Service and Operations professionals eager to connect, exchange fresh ideas, and discover new ways to enhance operational excellence. This event offers an exciting blend of peer networking and learning on the cutting edge of service and AIOps technology.

Focus Topics:

1. Transforming End-User Experience with Virtual Agent
2. Ericsson IT Implementation Journey Of AIOps 
3. Aligning Sustainability & Green IT Practices (ESG)

Agenda Highlights:

• Customer Story: Martin Johannsson from Ericsson will share insights on leveraging the Virtual Agent to boost adoption and drive seamless user interactions. He’ll also dive into their Helix AIOps journey, showcasing how they minimize noise with ‘Multi-Service Situations,’ pinpoint root causes using ‘Probable Root Cause’ analysis, and deploy ‘Automated Remediation’ for swift problem resolution.
• Tech Corner: Michelangelo from BMC’s Solution Engineering team will present on how BMC Helix supports ESG and GreenIT goals, emphasizing technology's role in sustainability.
• Interactive Quiz: Test your knowledge with a quick quiz and get the chance to win an exciting prize!

Don't miss this opportunity to learn from industry leaders, connect with peers, and discover strategies for transforming service management.

Register now to secure your spot!

In today’s fast-paced digital world, managing large amounts of Db2 data quickly and cost-effectively is crucial. Traditional sorting methods often slow down operations, driving up CPU usage and overall costs.

This session will introduce you to AMISORT, BMC’s newest sort solution integrated within BMC AMI Data for Db2. Real-world comparisons show that AMISORT can complete tasks nearly 3x faster in elapsed time and 2x faster in CPU time compared to competitive sorts. Additionally, AMISORT boosts zIIP utilization by 50%, delivering even greater cost savings.

You’ll discover how AMISORT optimizes performance in utilities like BMC AMI Recover for Db2, BMC AMI Log Master for Db2, BMC AMI Copy for Db2, and the full suite of BMC PLUS Utilities—including BMC CHECK PLUS, BMC REORG PLUS, BMC LOAD PLUS, and BMC UNLOAD PLUS for Db2. Best of all, this enhanced performance does not require major changes to your existing setup.

Join us to learn how to streamline your Db2 maintenance, reduce costs, and stay ahead of growing data demands.

In an era of rapidly evolving IT demands, the ability to monitor and manage mainframe health with precision is critical. With the new customizable dashboards in BMC AMI Ops, your team can revolutionize how you approach system performance and observability—tailoring solutions for the next generation of IT operations. 

This session will showcase how BMC AMI Ops empowers users to: 

• Create and personalize dashboards: Visualize and manage key metrics with graphical and tabular views tailored to your needs. 
• Enhance team collaboration: Use public dashboards for shared perspectives and private dashboards for individual monitoring. 
• Streamline issue resolution: Navigate workflows in context, drilling into specific metrics or time frames to diagnose performance issues. 
• Correlate critical KPIs: Analyze trends with side-by-side comparisons of related metrics using intuitive visualizations.
• Zoom into critical moments: Focus on specific time periods or set custom time ranges to investigate patterns or anomalies.

Whether you're looking to modernize observability or ensure next-gen operational resilience, these dashboards provide unparalleled control and solutions—without the need for major system changes.

Join us to learn how these innovative capabilities can help you:

• Improve efficiency with tailored observability.
• Detect and resolve issues faster.
• Transform how you monitor and manage mainframe performance.

You’re invited to register for the latest webinar in the Deep Dive series that will explore the benefits of Migrating Your Control-M to the Control-M SaaS SaaS.

Deep dive on:

•  Insights on connecting Control-M SaaS with all the systems and sources to build, orchestrate and execute workflows.
• Usability: How this product empowers users with site standards, service dashboards, auto alerts and more.
• Implementation tips: The best way to design, plan and complete your Control-M SaaS implementation.
• Explore the benefits of migrating to Control-M SaaS

Join us for an engaging and interactive "Ask the Experts" session with seasoned professionals from BMC Product Development, Product Management, and Jitterbit. This is your opportunity to connect directly with the experts, ask your pressing questions, and explore best practices in iPaaS and Multi-Cloud Broker.

Whether you're looking to deepen your knowledge, enhance your integration capabilities, or tackle a specific challenge, this session is designed to provide actionable insights and real-world solutions. Bring your curiosity, your questions, and your challenges—our experts are here to help!

Don't miss this chance to expand your understanding and make the most of iPaaS and Multi-Cloud Broker. See you there!

This webinar explores the synergy between ESG frameworks and Green IT initiatives, offering practical strategies for sustainable digital transformation. We’ll be showing a real case how to align, through IT capacity optimization techniques, technology initiatives with ESG reporting requirements, and get cost-effective recommendations that drive both sustainability and operational efficiency.

Join Michelangelo, our BMC Principal Solutions Engineer to learn practical steps towards creating a greener, more sustainable IT environment. In an era where environmental responsibility intersects with digital innovation, organizations face mounting pressure to reduce their technological carbon footprint while meeting ambitious Environmental, Social, and Governance (ESG) targets.

Key Takeaways:

• Measure and optimize data center energy consumption through capacity optimizations techniques.
• Implement the ESG reporting frameworks with IT sustainability indicators.
• Get cost-benefit analysis of Green IT initiatives using Machine Learning and predictive models and analytics.
• Implement sustainable IT procurement policies.
• Learn the cloud computing's role in reducing organizational carbon footprint.

This webinar explores the synergy between ESG frameworks and Green IT initiatives, offering practical strategies for sustainable digital transformation. We’ll be showing a real case how to align, through IT capacity optimization techniques, technology initiatives with ESG reporting requirements, and get cost-effective recommendations that drive both sustainability and operational efficiency.

Join Michelangelo, our BMC Principal Solutions Engineer to learn practical steps towards creating a greener, more sustainable IT environment. In an era where environmental responsibility intersects with digital innovation, organizations face mounting pressure to reduce their technological carbon footprint while meeting ambitious Environmental, Social, and Governance (ESG) targets.

Key Takeaways:

• Measure and optimize data center energy consumption through capacity optimizations techniques.
• Implement the ESG reporting frameworks with IT sustainability indicators.
• Get cost-benefit analysis of Green IT initiatives using Machine Learning and predictive models and analytics.
• Implement sustainable IT procurement policies.
• Learn the cloud computing's role in reducing organizational carbon footprint.

The webinar aims to showcase the latest features and enhancements in BMC Helix Dashboards version 25.1, empowering customers to unlock greater value and insights from their data for improved decision-making and operational efficiency. Join our product team to:

• Understand how to measure the adoption of Helix Dashboards at your company.
• Know about scheduling and exporting improvements.
• Understand how to use Visual Query Builder for Knowledge Management in Helix ITSM.
• Learn about the new out-of-the-box dashboards delivered in this release.
• The webinar aims to showcase the latest features and enhancements in BMC Helix Dashboards version 25.1, empowering customers to unlock greater value and insights from their data for improved decision-making and operational efficiency

Key takeaways:

• A clear understanding of the new features and capabilities in version 25.1.
• Live demo
• Q&A

Join us for an exclusive Virtual Cocktail Tasting hosted by BMC Software and NimbusNow.

Event Highlights:

• Interactive Cocktail Tasting: Our expert guides will lead you through an engaging tasting session, including the history of the cocktails you'll be making and sipping on.
• Fun Facts & Trivia: Learn fun facts, proper tasting techniques, and participate in trivia to test your cocktail knowledge.
• Tech Immersion: Immerse yourself in a blend of cocktails and technology as we discuss BMC's Service Management Platform and current marketplace trends.

This is a unique opportunity to network, learn, and enjoy some delicious cocktails from the comfort of your own home. Don't miss out on this exciting event!

Registrants will receive a mixing kit including 3 x 50ml bottles of alcohol (Rum, Vodka and Gin), mini bottle elderflower Liqueur, mini bottle of citrus, mini bottle of seasonal syrup, a can of hibiscus ginger beer, dehydrated lemons, dried flowers, 1 pack edible glitter, tiny umbrella, glow stick. 

Deadline to register is February 18th. Only valid business email addresses will be accepted — one per household. You must be 21 or older to attend. Open to US residents only – No shipping to AK, HI, or PR. No P.O. boxes.

What if AI could help you solve complex issues faster, prioritize and fix security vulnerabilities and analyze the risks of a system change?  
In this session for ITOps and service management practitioners, learn how BMC Helix AIOps can do the hard labor for you:  

• Get a change risk score by analyzing your operations and service management data 
• Resolve and prevent issues faster with insights from your ITSM and log data 
• Understand vulnerabilities’ risk and get recommendations on how to remediate them 
• Automatically discover your network topology and Oracle Cloud Infrastructure host

As we venture into a new year, at BMC we encourage you to take the adage ‘out with the old and in with the new’ to heart when it comes to modernizing your software. To start, register now to join BMC experts as they discuss ways to optimize and modernize your key SAP processes using Control-M.

This 30-minute webinar session will review:

• Examples and use cases of how to modernize and innovate with SAP/Control-M – Specific to how Control-M orchestrates workflows on all cloud variations, including public, private or hybrid environments
• Ways to effectively leverage Control-M Application Integrator to extend workflow orchestration to any application in the SAP ecosystem
• Master securely managing the dependencies and silos between SAP and non-SAP tasks
• Insights into the Control-M Product Roadmap from Generative AI to DataOps and more

In today’s complex IT environments, ensuring the performance and stability of your IMS systems is more critical than ever. BMC AMI Ops for IMS offers powerful features to help you tackle IMS monitoring challenges with confidence, enabling you to maintain optimal performance and detect issues proactively.

This session will highlight how BMC AMI Ops for IMS empowers you to:

• Proactively detect issues: Leverage advanced monitoring tools for early detection and resolution of potential performance bottlenecks.
• Optimize IMS performance: Utilize actionable insights to fine-tune your IMS environment for maximum efficiency.
• Enhance visibility and control: Gain a holistic view of your IMS ecosystem to make informed decisions and address challenges effectively.

Whether you’re a long-time user looking to rediscover BMC AMI Ops for IMS or new to the product, this session will equip you with the knowledge to unlock its full potential for modern IMS management.

Join us to explore how these features can help you:

• Proactively address IMS monitoring challenges.
• Enhance performance and system stability.
• Maximize the value of BMC AMI Ops for IMS.

Don’t miss this opportunity to ensure you’re fully leveraging the capabilities of BMC AMI Ops for IMS to meet your evolving IT demands. Register now!

Join your Customer Success Manager for a live office hours session. In this session you will learn more about:

• Unlock the power of BMC Success Subscriptions with Devon Lynch, Senior Director Customer Success
• Leverage BMC Community Tools: Access forums, docs, and user tips to expand knowledge and solve issues faster.
• Navigate Case Escalation: Learn how to escalate support cases for quick issue resolution.
• ZDT Upgrade Insights: Upgrade seamlessly to the latest version with Zero Downtime (ZDT) and unlock new features.
• Interactive Q&A: Get your questions answered by your Customer Success Manager.

This session explores Helix Discovery's Inferred Model Consolidation, a powerful technique for optimizing and streamlining discovery data. Our Premier Architect Vaibhav will delve into the various discovery data types and explain the core concept of Inferred Model Consolidation, outlining its key use cases and benefits. A comparative analysis between Data-Driven Discovery (DDD) and Inferred data consolidation will provide further context.

The session will cover:

• Discovery Data Types
• What is Inferred Model Consolidation?
• Key Use Cases of Inferred Model Consolidation
• DDD vs. Inferred data Consolidation: A Comparative Insight
• Sender/Receiver Combinations
• What data is included in the Inferred Consolidation?
• Demo
• Data flow
• Inferred Sync Service
• Frequently Asked questions

Join us for an engaging and interactive "Ask the Experts" session with seasoned professionals from BMC Product Development, Product Management and Support. This is your opportunity to connect directly with the experts, ask your pressing questions, and explore best practices in BMC Helix Discovery

Whether you're looking to deepen your knowledge, enhance your integration capabilities, or tackle a specific challenge, this session is designed to provide actionable insights and real-world solutions. Bring your curiosity, your questions, and your challenges—our experts are here to help!

Watch back our Smart Reporting To Helix Dashboards Session,

In this interactive workshop Nikhil, Abhinay, and Ajinkya will discuss BMC’s move from Smart Reporting to Helix Dashboards and focus on the topics below:

• Intro to BMC's move from SR to HD.
• Review OOTB Reports.
• Review Query Builder.
• Tips on creating your own reports.
• Migration Process & Best Practices.
• Additional Resources.
• Product Roadmap.
• Next Steps.

Watch back this insightful webinar where our Information Architects, will take you on a journey through a rich ecosystem of self-help resources embedded within our products. Learn how to use this in-app tool as your one-stop launching point for all our self-help resources. Empower users to resolve issues faster and enhance productivity. Point new employees (or those new to a tool) to quick interactive guides and tours, along the link to additional training and certifications.

Brought to you by BMC and Google

Join us for an in-depth video discussion about embracing an open approach to AI in enterprise service management and AIOps. Ryan Manning from BMC Helix will showcase how an agentic AI strategy, supported by flexible deployment and cost-efficient models, empowers customers to innovate on their own terms. We will demonstrate innovative HelixGPT agents, discuss the importance of open data sovereignty, and reveal how our customers benefit from the GenAI-first experiences provided by Helix. We will be joined by Google to explore how BMC Helix natively integrates with the Google ecosystem and by IDC to provide an analyst perspective on enterprise AI adoption and trends.

As First Citizens Bank evolves from a regional to a national financial services institution, automation has become a cornerstone of its success. Join Phil Raeihle, Jr., Senior Vice President and Director of Global Command Center Operations, for an exclusive session on how the bank leverages Control-M to automate and orchestrate its data pipelines and mission-critical business processes.

In this session, you’ll learn:

• How Control-M enabled First Citizens Bank to scale rapidly and support its expansion.
• Join Phil Raeihle, Jr., Senior Vice President and Director of Global Command Center Operations, First Citizens Bank, and April Hickel, Vice President of Product Management at BMC, for an exclusive session on how the bank leverages Control-M to automate and orchestrate its data pipelines and mission-critical business processes.
• What’s next for the bank as it continues to innovate with automation.
• Don’t miss this opportunity to gain insights into how application workflow orchestration can support your organization’s growth and transform your operations.

Unlock the full potential of your service management data with Helix Dashboards! This webinar is designed to equip dashboard developers and administrators with the best practices for leveraging Helix Dashboards with products like Helix ITSM and Digital Workplace.

In this session, you will:

• Become aware of the key best practices for utilizing Helix Dashboards to effectively manage your service operations.
• Understand the powerful features within Helix Dashboards that enable the development of efficient and insightful reports.
• Understand how to optimize your dashboard use cases through effective management of panels, data sources, and variables.

Whether you're looking to improve reporting efficiency, gain deeper insights into your service data, or simply master the art of dashboard creation, this webinar will provide you with the essential knowledge and techniques to succeed. Join us and take your service management reporting to the next level!

Unlock the full potential of your service management data with Helix Dashboards! This webinar is designed to equip dashboard developers and administrators with the best practices for leveraging Helix Dashboards with products like Helix ITSM and Digital Workplace.

In this session, you will:

• Become aware of the key best practices for utilizing Helix Dashboards to effectively manage your service operations.
• Understand the powerful features within Helix Dashboards that enable the development of efficient and insightful reports.
• Understand how to optimize your dashboard use cases through effective management of panels, data sources, and variables.

Whether you're looking to improve reporting efficiency, gain deeper insights into your service data, or simply master the art of dashboard creation, this webinar will provide you with the essential knowledge and techniques to succeed. Join us and take your service management reporting to the next level!

This release offers a major step forward in terms of how Humans interact with Computers.

Our 2 Product Managers Kaf and Deepak will show how Employee Navigator - our Generative AI agent for employees - It can now see and hear!!

In addition:

• Explore the key features and benefits of BMC Digital Workplace 25.1
• Provide live demonstrations of the latest enhancements in action
• Answer questions you have via chat and live

Don't miss this opportunity to discover how our GenAI-based agents can transform your organization's Employee Experience and drive greater business success. Register today!

Ready to take your BMC Helix Dashboards to the next level? This webinar with our product and support team provides the second in our best practices series.  The BMC Product & Support will dive deep into optimizing database queries for peak dashboard performance. Slow loading dashboards can frustrate users and hinder effective decision-making. This session equips you with the knowledge and techniques to ensure your dashboards are fast, efficient, and provide actionable insights.

Key Takeaways:

• Familiarize yourself with the best practices of writing optimal database queries within the context of BMC Helix Dashboards. We'll explore efficient query structures, common pitfalls to avoid, and strategies for maximizing data retrieval speed.
• Understand how to optimize your database queries specifically for fetching data in dashboards. We'll cover practical techniques for reducing query execution time, minimizing resource consumption, and ensuring your dashboards display data quickly and accurately. This includes exploring data filtering, aggregations, and other performance-enhancing strategies.

This webinar is ideal for dashboard developers and administrators looking to enhance their skills in creating high-performing dashboards within the BMC Helix environment. Join us to unlock the full potential of your dashboards and empower your service management teams with timely and relevant information.

We can cover the following topics:

• Why GenAI? – the need for GenAI, how the industry is adopting to it?, GenAI as an important technology innovation….
• What is BMC HelixGPT strategy – Our strategy and focus with HelixGPT, what use cases we plan to solve?
• Current HelixGPT use cases in ITSM – Agent Assist, Global Search
• Upcoming Innovations – Few key use cases in our roadmap (3-5)

IT operations teams face the challenge of managing increasingly complex environments while ensuring peak performance and reliability. AIOps (Artificial Intelligence for IT Operations) has emerged as a game-changer, leveraging AI and machine learning to enhance decision-making, automate repetitive tasks, and deliver proactive insights.

Join us for an exclusive webinar where we pull back the curtain on how BMC's Network Operations Center (NOC) uses our cutting-edge AIOps technology to drive operational efficiency and resilience. You’ll discover:

• Real-world use cases showcasing how our NOC utilizes AIOps for event correlation, anomaly detection, and predictive maintenance.
• The measurable impact of AIOps on uptime, mean time to resolution (MTTR), and cost savings.
• Practical strategies for implementing AIOps in your own organization, based on lessons learned from our in-house operations.

Whether you're just starting your AIOps journey or looking to refine your approach, this webinar will provide actionable insights and proven methodologies to supercharge your IT operations.

Reserve your spot today and take the first step toward transforming your operations with AI

IT operations teams face the challenge of managing increasingly complex environments while ensuring peak performance and reliability. AIOps (Artificial Intelligence for IT Operations) has emerged as a game-changer, leveraging AI and machine learning to enhance decision-making, automate repetitive tasks, and deliver proactive insights.

Join us for an exclusive webinar where we pull back the curtain on how BMC's Network Operations Center (NOC) uses our cutting-edge AIOps technology to drive operational efficiency and resilience. You’ll discover:

• Real-world use cases showcasing how our NOC utilizes AIOps for event correlation, anomaly detection, and predictive maintenance.
• The measurable impact of AIOps on uptime, mean time to resolution (MTTR), and cost savings.
• Practical strategies for implementing AIOps in your own organization, based on lessons learned from our in-house operations.

Whether you're just starting your AIOps journey or looking to refine your approach, this webinar will provide actionable insights and proven methodologies to supercharge your IT operations.

Reserve your spot today and take the first step toward transforming your operations with AI

In this recording from our webinar, Anurita from premier support for an in-depth webinar on creating a service in Digital Workplace. Whether you're new to Digital Workplace or looking to refine your skills, this session will provide valuable insights and practical steps for building effective catalog services. Key Takeaways

• Understanding the difference/advantages over SRDs (Service Request Definitions).
• Step-by-step guide to creating a Fulfilment Ticket
• Techniques for Importing and Exporting Services in DWPC (Digital Workplace Catalog).

This session is a must-attend for anyone looking to enhance their knowledge and skills in Digital Workplace. Don't miss out on this opportunity to learn from an expert!

Maintaining complex mainframe applications shouldn't feel like archaeology, and developers shouldn't need to decipher code like ancient hieroglyphs. What if you could instantly understand any piece of mainframe code, with the clarity of a senior developer's explanation, but available 24/7?

Join us for an eye-opening technical session where we'll demonstrate how BMC AMI DevX Code Insights revolutionizes mainframe application development through two game-changing capabilities:

• Experience the power of GenAI-driven code explanation that integrates directly into your IDE workflow, turning complex COBOL, PL/I, JCL, and Assembler code into clear, actionable insights at the click of a button.
• Then, watch as runtime visualization unveils your applications' behavior and interoperability in real-time, allowing you to confidently navigate and modify even the most complex and unfamiliar codebase.

Perfect for development teams looking to accelerate application modernization initiatives, reduce maintenance risks, and empower both experienced developers and newcomers to work efficiently with mission-critical mainframe applications. Don't miss this hands-on demonstration of tools that bring modern developer experiences to the mainframe world.

Accelerate growth and innovation by leveraging your existing talent & data to do business fast than humanly possible.

In this webinar, we will discuss emerging trends & challenges with artificial intelligence in service & operations management. We will also walk through live demos to show how you can:

• Unleash the full potential of your workforce – Empower the modern employee with a Generative AI first-user experience
• Solve problems, don’t just chase them down – Optimize service desk & operations with a “bring your own” AI Model Approach
• Take the right action, faster! – Redefine trusted insights focused on the service & operations market
• Boost the possibility of your people and their expertise – Provide a scalable, ServiceOps platform with deployment flexibility

Register for the webinar now.

In this interactive workshop Nikhil, Abhinay, and Ajinkya will discuss BMC’s move from Smart Reporting to Helix Dashboards and focus on the topics below:

• Intro to BMC's move from SR to HD.
• Review OOTB Reports.
• Review Query Builder.
• Tips on creating your own reports.
• Migration Process & Best Practices
• Additional Resources
• Product Roadmap
• Next Steps

Join us for an engaging and interactive "Ask the Experts" session with seasoned professionals from BMC Product Development, Product Management, and Jitterbit. This is your opportunity to connect directly with the experts, ask your pressing questions, and explore best practices in iPaaS and Multi-Cloud Broker.

Whether you're looking to deepen your knowledge, enhance your integration capabilities, or tackle a specific challenge, this session is designed to provide actionable insights and real-world solutions. Bring your curiosity, your questions, and your challenges—our experts are here to help!,

Don't miss this chance to expand your understanding and make the most of iPaaS and Multi-Cloud Broker. See you there!

• Workshop Scope
• Intro to BMC's move from SR to HD
• Review OOTB Reports
• Review Query Builder
• Tips on creating your own reports
• Migration Process & Best Practices
• Additional Resources
• Product Roadmap
• Next Steps

As mainframe environments face increasing complexity and workforce challenges, IT organizations must modernize operations through intelligent automation. This BMC AMI Tech Talk will explore how automated incident response, rules-based event automation, and streamlined system management improve operational efficiency, reduce downtime, and enhance business resilience

We will discuss how automated incident detection and remediation can significantly reduce MTTD (Mean Time to Detect) and MTTR (Mean Time to Resolve), eliminating the need for war rooms and manual interventions. You'll learn how rules-based automation simplifies system-wide event responses while optimizing CPU consumption and automated IPLs ensure fast, error-free system restarts.

Additionally, we’ll explore API-driven automation, which enables seamless orchestration of mainframe tasks, and console consolidation, which enhances visibility, reduces errors, and improves operator efficiency.

Join us to see real-world examples of organizations leveraging automation to improve uptime, reduce operational costs, and maintain business continuity in a rapidly evolving IT landscape.

Elevating SLMs, AI Agents, and Intelligent Data Analysis to Drive Mainframe Innovation

Mainframe teams face mounting challenges, from operational complexity to the loss of critical expertise and the pressures of transformation. Join this webinar, moderated by guest speaker, Brent Ellis of Forrester, to uncover five essential pillars for leveraging generative AI to transform mainframe operations and development. These pillars include using pre-built libraries of LLMs and SLMs, integrating bring-your-own-LLM capabilities, enabling instant access to intelligent documentation, centralizing tribal knowledge into an AI Agent “expert-in-a-box,” and applying AI to predict and prevent operational disruptions. Discover actionable ways to resolve issues faster, preserve expertise, and accelerate modernization while future-proofing your mainframe systems. Don’t miss this opportunity to redefine mainframe transformation.

Here’s what you’ll learn during the webinar:

• Harness generative AI to optimize mainframe application development and operational resilience.
  
• Access intelligent documentation instantly with AI-driven conversational search.
  
• Preserve tribal knowledge with an AI Agent “expert-in-a-box.”
• Leverage LLMs and SLMs to simplify modernization and accelerate transformation.
• Predict and prevent operational disruptions using advanced AI capabilities.
  

Discover how BMC Software is transforming mainframe operations and application development with generative AI, offering instant access to intelligent documentation and preserving tribal knowledge as an AI Agent “expert-in-a-box.” Explore how libraries of LLMs, SLMs, and bring-your-own-LLM capabilities enhance operational resilience, simplify mainframe transformation, and secure the future of mainframe expertise.

Watch this post live webinar and learn about what this release offers a major step forward in terms of how Humans interact with Computers.

Both Kaf and Deepak will show how Employee Navigator - our Generative AI agent for employees - It can now see and hear!!

In addition:

• Explore the key features and benefits of BMC Digital Workplace 25.1
• Provide live demonstrations of the latest enhancements in action
• Answer questions you have via chat and live

Don't miss this opportunity to discover how our GenAI-based agents can transform your organization's Employee Experience and drive greater business success. Register today!

One of the standouts 𝘀𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝘀 of ServiceOps (Services and operations management) is its seamless integration across modules. These 𝗼𝘂𝘁-𝗼𝗳-𝘁𝗵𝗲-𝗯𝗼𝘅 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻𝘀 enable an easy setup and effortless communication between different functional areas, driving quicker adoption of cross-functional processes.

The result? Enhanced operational efficiency, reduced manual effort, and significantly lower MTTR.

In this session we will demo some of the major integrations between the ITOM (IT Operations Management) & ITSM (IT Service Management) world, and also introduce an interactive and graphical tool to navigate the relations between modules.

Before the session we invite you to explore the tool we will be using during the session:

https://community.bmc.com/s/news/aA3Kj000000smuwKAA/serviceops-visualization-project-beta

What we will cover:

• Setting the Stage
• Introduction to ServiceOps
• Live Demos on Key ITOM & ITSM Integrations
• Navigating Connections
• The Benefits of a Connected Ecosystem
• Q&A

In this interactive workshop Nikhil, Abhinay, and Ajinkya will discuss BMC’s move from Smart Reporting to Helix Dashboards and focus on the topics below:

• Intro to BMC's move from SR to HD.
• Review OOTB Reports.
• Review Query Builder.
• Tips on creating your own reports.
• Migration Process & Best Practices
• Additional Resources
• Product Roadmap
• Next Steps

Helix Admin Forum—a must-attend event for Service & Operations professionals looking to network, exchange ideas, and discover new innovations.

Agenda Highlights:

• A Customer Story: from Jagoda Brunka-Pawlowska & John Rolls from DNV, they will share how they’ve enhanced end-user engagement with the HelixGPT Employee Navigator. Hear how they are driving knowledge quality from dynamic feedback loops and how they went from design to production in less than 6 weeks.
• Tech Corner: Our Solution Engineering team will be showing the HelixGPT powered ‘Service Collaborator’ which is supporting for the agent persona
• Interactive Quiz: Participate in a quick quiz for a chance to win a prize!

BMC has announced end support for BIRT, better known as Web reports in ARS under ITSM. BMC Helix Dashboards is the recommended alternative for reporting. This webinar will discuss the plan and strategy ahead. 

Join our live webinar to understand the roadmap, key implications, and best practices for a seamless migration. Our experts will discuss the transition strategy, available resources, and how BMC Helix Dashboards can enhance your reporting capabilities.

Don’t miss this opportunity to gain insights, ask questions, and ensure your reporting processes remain uninterrupted.

BMC has announced end support for BIRT, better known as Web reports in ARS under ITSM. BMC Helix Dashboards is the recommended alternative for reporting. This webinar will discuss the plan and strategy ahead. 

Join our live webinar to understand the roadmap, key implications, and best practices for a seamless migration. Our experts will discuss the transition strategy, available resources, and how BMC Helix Dashboards can enhance your reporting capabilities.

Don’t miss this opportunity to gain insights, ask questions, and ensure your reporting processes remain uninterrupted.

¿Estás listo para llevar la monitorización de tu infraestructura crítica al siguiente nivel? Con AMI Ops (antes MainView), ya tienes la base para un rendimiento excepcional. Pero ¿qué tal si pudieras visualizar todos tus datos clave en un solo lugar, con gráficos modernos y personalizados?

Join us for an insightful webinar on Live Prompting with Employee Navigator, where we’ll explore how to streamline after-work planning using real-time interactions. This session is designed to introduce you to the concept of leveraging Employee Navigator as a “playground” for developing and refining prompts, helping you optimize personal and professional scheduling with ease.

In today’s AI-driven world, tools like ChatGPT, Gemini, and Co-Pilot enable users to interact seamlessly with intelligent agents.

Employee Navigator provides a unique environment where users can test and refine prompts before deploying them organization-wide. Whether you’re an HR professional, team lead, or employee seeking to enhance task management, this webinar will demonstrate how you can efficiently build and share prompt-based micro agents within your Digital Workplace Platform (DWP).

What You’ll Learn:

• How to engage with Employee Navigator for seamless after-work planning.
• Best practices for interacting with the agent to ensure accurate and efficient responses.
• Step-by-step guidance on creating task lists and organizing activities.
• Tips for maximizing productivity and maintaining a balanced work-life schedule.
• How to create a library of micro agents without needing an agent builder.

Why Attend?

This webinar will showcase how you can:

1. Use Employee Navigator as a testing ground to develop and refine prompts.
2. Save effective prompts as “search views” in DWP.
3. Link these search views from any studio page, making them easily accessible to all users.

This is just the beginning! In future sessions, we’ll continue to build out additional prompts, expanding the library and demonstrating the versatility of this approach.

Reserve your spot today and take control of your after-work routine with Employee Navigator!

Join us for an insightful webinar on best practices and tips for bulk events deletion in BHOM. This session is designed to guide users through environment maintenance using BHOM's API-driven bulk event deletion capabilities.

Key Topics Covered:

• Introduction: Overview of bulk deletion in BHOM and its importance.
• Program Features: Key functionalities and benefits of the bulk deletion process.
• Prerequisites: Requirements before executing bulk deletion, including necessary permissions.
• Environment Setup: Configuring your system for seamless execution.
• API Users in BHOM: Understanding API roles and permissions.
• API Endpoints in Script: How to identify and use the correct endpoints for bulk deletion.
• Running the Script: Step-by-step guide on executing the deletion script.
• Windows & Linux Execution: Platform-specific instructions for running the script efficiently.
• Getting Help: Where to find support, documentation, and troubleshooting assistance.
• Execution Modes: Understanding different execution options for optimized performance.

This webinar is ideal for BHOM administrators, developers, and IT professionals looking to streamline bulk deletion processes while ensuring security and efficiency. Don’t miss this opportunity to enhance your expertise!

Join us for an exclusive deep dive into HelixGPT’s Product Strategy and Roadmap, where we’ll unveil our vision for Agentic AI and how it’s shaping the future of intelligent automation.

In this session, we’ll explore:

• Our Strategic Vision – How HelixGPT is pioneering Agentic AI to drive next-gen automation and decision-making.
• Current Capabilities – A look at what’s GA today and how customers are leveraging HelixGPT for real-world impact.
• Near-Term Roadmap – What’s next? A sneak peek into upcoming innovations and enhancements.
• Customer Success Stories – Insights from leading enterprises using HelixGPT to transform their operations.

Don’t miss this opportunity to get ahead with cutting-edge AI capabilities and see how HelixGPT can accelerate your business success.

Generative AI is transforming mainframe operations and application development. Learn how the latest capabilities can help you enhance operational resilience, simplify mainframe transformation, and secure the future of mainframe expertise.

Learn how you can:

• Simplify modernization with LLMs and SLMs
• Enable instant access to intelligent documentation
• Centralize tribal knowledge into an AI Agent expert-in-a-box
• Apply AI to predict and prevent operational disruptions

With the June 2025 deadline approaching, the transition to IMS-managed ACBs is no longer a choice—it’s a necessity. This shift makes the IMS Catalog the central hub for all IMS application metadata, fundamentally changing how organizations manage performance, availability, and data integrity. Organizations that fail to migrate risk running unsupported IMS versions, experiencing operational disruptions, and facing costly recovery challenges.

This session will showcase how BMC AMI Data empowers IMS users to:

• Embrace the IMS Managed ACBs Shift with BMC – Understand how the IMS Catalog centralizes application metadata, reshaping performance, availability, and data integrity. Ensure compliance and avoid the risks of running unsupported IMS environments.
• Seamlessly Transition with BMC Solutions – Verify that your BMC AMI Data for IMS utilities fully support managed ACBs, ensuring uninterrupted operations and a smooth migration.
• Automate & Accelerate Migration – Reduce manual effort with BMC’s automation-driven tools, streamlining catalog management and eliminating operational bottlenecks.
• Maximize IMS Performance with BMC – Optimize workflows, enhance efficiency, and ensure stability with proactive monitoring and automated maintenance.
• Prevent Downtime & Minimize Risks – Use BMC AMI Data for IMS tools to detect out-of-sync conditions, prevent configuration errors, and safeguard your IMS environment.

Whether you’re deep into planning or just starting to assess the impact, this session will provide expert guidance and actionable insights to ensure a smooth transition.

Join us to learn how to:

• Ensure a seamless migration and avoid compliance risks.
• Automate and accelerate your transition with confidence.
• Future-proof your IMS environment before the deadline.

Register today and take control of your IMS transition before time runs out!

Providing resilient services with limited budgets and staff is not easy – but the right AIOps and Observability solution can help you resolve and prevent issues and maximize resources. The BMC Helix agentic AI platform and new expanded capabilities look at your past and current data to help you optimize your future.

In this session for IT operations and service management practitioners, join us to:

• Understand how to better fix issues with our new AI agents and unified insights from observability, telemetry, change, incident and automation data
• Use LLM observability to cost-effectively train your models and optimize their power consumption
• Diagnose application bottlenecks using OpenTelemetry enhancements  
• Manage licenses, security and compliance for containerized environments (e.g., Kubernetes)
• Automate regulation-driven capacity reporting and report distribution

Unlock the potential of your application and data workflows with the next generation of Control‑M. You’ll also meet Jett, the personal GenAI advisor for Control‑M SaaS that helps turn complex workflow data into clear, actionable insights. 

Learn how you can:

• Simplify and accelerate operations with GenAI-driven intelligent analytics
• Deliver results with advanced orchestration capabilities across the hybrid and multi-cloud enterprise
• Integrate data everywhere with new and enhanced integrations and powerful new file transfer capabilities
• Collaborate with agility through web interface and Unified View advancements that support data teams, business users, and developers

Register now to see Control‑M 22 in action.

Modern IT teams face significant challenges as they strive to support employees, improve service quality, and adapt to increasingly complex technology environments. IT leaders increasingly recognize the potential of agentic AI to optimize service delivery and multiply productivity, unleashing human potential. 

In this webinar, you will learn about a range of new AI agents, delivered in the latest BMC Helix Service Management release, which will help your organization achieve new levels of Service Management excellence. We will demonstrate how BMC’s new and updated AI agents will: 

• Enable support teams to work together more effectively in collaboration platforms, helped by insights and automation from the new collaboration agent
• Allow process owners to use simple natural language instructions to create custom, autonomous AI agents in support of their end users
• Make it simple for users to initiate a virtual agent support session, by simply submitting a photo of an error message to agentic AI

Join us for another exciting session on Employee Navigator Agent Live Prompting with SAM and KAF, where we explore the creation of a Micro-agent capable of generating customized Work Environment Plans while factoring in local regulations.

In this live demonstration, we'll cover:

• Crawling Local Webpages to gather region-specific data.
• How to effectively integrate local regulations into the generated plan.
• Prompting the agent to ensure the correct use of legal requirements.

This session will provide valuable insights into leveraging intelligent systems for seamless compliance and enhanced work environment planning. Don’t miss out on this opportunity to explore the future of workplace automation!

If you haven’t already seen our introduction it can be found here: https://youtu.be/os2y6BLaQ-c

In this interactive workshop Nikhil, Abhinay, and Ajinkya will discuss BMC’s move from Smart Reporting to Helix Dashboards and focus on the topics below:

• Intro to BMC's move from SR to HD. 
• Review OOTB Reports. 
• Review Query Builder. 
• Tips on creating your own reports. 
• Migration Process & Best Practices 
• Additional Resources 
• Product Roadmap 
• Next Steps 

In today's complex IT landscapes, maintaining service reliability hinges on the swift and effective management of Configuration Item (CI) events. This webinar, "CI Events to Incident Resolution: Best Practices & Strategies," delves into the critical processes and methodologies for transforming CI events into actionable insights, leading to rapid incident resolution.

We'll explore how to leverage CI data to proactively identify potential issues, automate incident workflows, and improve overall service health. Join us to learn proven strategies for streamlining your incident management process, minimizing downtime, and enhancing your team's efficiency in handling CI-related incidents.

Key Takeaways:

• Understanding CI Event Correlation: Learn how to effectively correlate CI events to identify root causes and potential impacts on services.
• Proactive Incident Prevention: Discover strategies for utilizing CI data to anticipate and prevent incidents before they disrupt operations.
• Automation of Incident Workflows: Explore techniques for automating incident triage, assignment, and resolution using CI information.
• Enhanced Incident Response Times: Gain insights into best practices for reducing mean time to resolution (MTTR) by leveraging CI-driven incident management.
• Improved Service Health and Reliability: Understand how effective CI event management contributes to overall service health and reduces the frequency and severity of incidents.
• Best Practices for CI Data Management: Learn how to maintain accurate and up-to-date CI data to support effective incident resolution.
• Strategies for effective alerting and notification: How to make sure the correct teams are notified, with the correct information, at the correct time.

In this webinar we we show how to migrate monitoring policies from TrueSight Operations Management (TSOM) to BMC Helix Operations Management (BHOM).

We know this can be complex, but the BHOM Policy Migrator Utility (bhompolicymigrator) simplifies the process. This webinar will provide a step-by-step demonstration of installing and using the tool to efficiently convert TSOM monitoring policies into BHOM monitoring and alarm policies.

Additionally, we will explore how to promote BHOM policies and groups across different tenants, ensuring a smooth transition with minimal disruption.

Key Takeaways:

Overview of the BHOM Policy Migrator Utility and its capabilities
Installation and configuration process
Migrating TSOM monitoring policies to BHOM policies
Promoting BHOM policies and groups across tenants
Best practices for a seamless policy migration

Technology has always been a catalyst for transformation, redefining how we allocate resources and enabling innovation. Artificial Intelligence (AI) is no exception! It is simply the next evolution in this ongoing shift. The key is not to resist change but to embrace and optimize it, leveraging AI to enhance operational efficiency rather than replace human expertise.

In this session, we will explore how AI is being utilized in IT to empower teams, streamline processes, and unlock new opportunities. Rather than eliminating jobs, AI enables valuable resources to focus on strategic initiatives by automating routine tasks and enhancing decision-making.

Join Darius & Ash from BMC Services as they showcase real-world use cases powered by BMC technology, including:

• Anomaly Detection – Identifying and resolving issues before they impact operations.
• Problem Management – Proactively managing IT incidents and reducing downtime.
• Root Cause Analysis – Delivering actionable recommendations and event summaries to accelerate resolution.

Discover how AI can be a force for empowerment, driving efficiency and innovation while allowing human expertise to thrive

In today’s rapidly evolving business environment, effective operations management is more critical than ever. Our upcoming webinar, "What's New in Operations Management," delves into the latest innovations and strategies reshaping the field. We’ll explore how advanced technologies, such as anomaly detection, are empowering organizations to address unforeseen challenges and improve efficiency.

Key Takeaways:

• Anomaly detection helps identify "unknown unknowns" (hidden issues impacting performance).
• Proactively address risks and optimize workflows using anomaly detection.

Key Features:

• Enhance event management to improve operations.
• New tools and methods for better event monitoring and response times.
• Foster a more collaborative, responsive operational environment.

Join us and explore powerful tools, real-world applications, and implementation strategies to stay competitive in operations management.

Welcome to our Digital Workplace webinar onSeamless Service Catalog Creation with HelixGPT. In this session  Deepak we will explore how HelixGPT can revolutionize the way you create and manage service catalogs, making the process more efficient and user-friendly. We will cover the following:

1. Introduction to HelixGPT Service Catalog Curator Agent
   1. Overview of HelixGPT
   2. Key features and capabilities
2. Benefits of Using HelixGPT for Service Catalog Creation
   1. Streamlined processes
   2. Enhanced accuracy and consistency
3. Step-by-Step Guide to Creating a Service Catalog with HelixGPT
   1. Initial setup
   2. Catalog creation
   3. Management and updates
4. Real-World Applications and Case Studies
   1. Success stories
   2. Practical examples
5. Q&A Session

Key Takeaways

• Efficiency: HelixGPT significantly reduces the time and effort required to create and manage service catalogs
• Accuracy: The AI-driven approach ensures that service catalogs are accurate and consistent
• User-Friendly: The intuitive interface makes it easy for users to navigate and utilize the tool
• Customization: Tailor the service catalog to meet specific organizational needs and preferences
• Integration: Seamlessly integrates with existing systems and workflows

In today’s fast-paced digital landscape, Artificial Intelligence for IT Operations (AIOps) is revolutionizing how enterprises manage, optimize, and secure their IT environments. But to unlock the full potential of AIOps, organizations must ensure they are fueling their data lakes with the right information, in the right way.

Join us in this session as we explore how businesses can streamline data ingestion, ensure high-quality data flows, and leverage AI-driven analytics for real-time operational intelligence. Learn best practices for integrating diverse data sources, overcoming common ingestion challenges, and driving proactive decision-making with AIOps.

Whether you’re just starting your AIOps journey or looking to refine your data strategy, this session will provide valuable insights on how to power intelligence from anywhere—transforming raw data into actionable operations.

In today’s fast-paced digital landscape, Artificial Intelligence for IT Operations (AIOps) is revolutionizing how enterprises manage, optimize, and secure their IT environments. But to unlock the full potential of AIOps, organizations must ensure they are fueling their data lakes with the right information, in the right way.

Join us in this session as we explore how businesses can streamline data ingestion, ensure high-quality data flows, and leverage AI-driven analytics for real-time operational intelligence. Learn best practices for integrating diverse data sources, overcoming common ingestion challenges, and driving proactive decision-making with AIOps.

Whether you’re just starting your AIOps journey or looking to refine your data strategy, this session will provide valuable insights on how to power intelligence from anywhere—transforming raw data into actionable operations.

Join us for an exclusive deep dive into HelixGPT’s Product Strategy and Roadmap, where we’ll unveil our vision for Agentic AI and how it’s shaping the future of intelligent automation.

In this session, we’ll explore:

• Our Strategic Vision – How HelixGPT is pioneering Agentic AI to drive next-gen automation and decision-making.
• Current Capabilities – A look at what’s GA today and how customers are leveraging HelixGPT for real-world impact.
• Near-Term Roadmap – What’s next? A sneak peek into upcoming innovations and enhancements.
• Customer Success Stories – Insights from leading enterprises using HelixGPT to transform their operations.

Don’t miss this opportunity to get ahead with cutting-edge AI capabilities and see how HelixGPT can accelerate your business success

In today's dynamic IT environment, managing events efficiently is crucial for delivering high-quality services. Join us for a comprehensive session on BMC Helix Operations Management and learn how to transform your event management practices to drive better operational outcomes.

During this webinar, we will explore the powerful capabilities of BMC Helix Operations Management, demonstrating how it can help you:

• Manage events effectively with an overview of BMC Helix, empowering you to streamline operations and reduce alert fatigue.

• Make sense of your events by building and configuring event policies that help prioritize critical issues and eliminate noise. We’ll showcase a live demo of how to set up and refine your policies.

• Enrich events with information, making it easier to understand the context and urgency behind each event, and how to enhance them with detailed insights.

• Correlate events using policies, ensuring that related incidents are automatically linked, which helps teams to resolve issues faster.

• Utilize Service Context to gain a holistic view of your services and their health, providing better insights for decision-making.

• Manage blackouts to prevent unnecessary alerts during maintenance windows or scheduled downtimes, ensuring better system stability and reducing distractions.

• Ensure that alarms are routed to the correct resolver team by fine-tuning your workflows, ensuring that the right teams are always on top of the right issues.

This session is designed for IT operations teams, service desk managers, and anyone responsible for ensuring that events are captured, categorized, and routed efficiently to the appropriate resolution teams. Don't miss this opportunity to learn how to make your events matter and enhance your operational efficiency.

Join us for an insightful webinar on DWP Guest Portal - Extending Self-Service Beyond the Enterprise. In this session, we will explore how the DWP Guest Portal can empower external users by providing seamless self-service capabilities, enhancing collaboration, and driving efficiency beyond the traditional enterprise boundaries.

Key Takeaways:

• Enhanced Collaboration: Learn how the DWP Guest Portal facilitates collaboration with external partners, clients, and stakeholders by providing them with secure and controlled access to necessary resources.
• Improved Efficiency: Discover how extending self-service capabilities to external users can streamline processes, reduce administrative overhead, and improve overall productivity.
• Security and Compliance: Understand the robust security measures and compliance features integrated into the DWP Guest Portal to ensure that external access is both safe and compliant with organizational policies.
• User Experience: Gain insights into the user-friendly interface and intuitive design of the DWP Guest Portal, which makes it easy for external users to navigate and utilize the platform effectively.
• Customization and Integration: Explore the customization options available to tailor the portal to specific organizational needs and how it integrates seamlessly with existing systems and workflows.

Don't miss this opportunity to learn how the DWP Guest Portal can transform your organization's approach to external collaboration and self-service.

Join us for an insightful webinar on the latest advancements in digital workplace technologies. Discover how Digital Workplace 25.2 is transforming the way we work, collaborate, and innovate. Both Kaf and Deepak will cover:

Introduction to Digital Workplace 25.2

• Overview of new features and enhancements
• Benefits for organizations and employees

Agentic AI

• Employee Navigator: SnapHelp using mobile camera
• Employee Navigator: UX Improvements & Update requests
• New Agent: Catalog Curator - create catalog services

Other Enhancements

• New Portal: Guest Portal without login
• Confidential Attachments
• Multiple LOB Sub catalogs

Don't miss this opportunity to stay ahead of the curve and learn how Digital Workplace 25.2 can elevate your organization's productivity and collaboration. Register now to secure your spot!

Join us for an insightful webinar focused on maximizing your BMC investment through Success Subscriptions for BMC AMI and Control-M. This session is designed to empower you with the knowledge and tools necessary to advance your adoption and drive significant value from your BMC solutions.

We will delve into the core benefits of Success Subscriptions, showcasing how they can streamline your operations, enhance efficiency, and accelerate your time-to-value.

Key Takeaways:

• Optimized Resource Utilization: Learn how to leverage expert guidance and resources to effectively utilize BMC AMI and Control-M capabilities.
• Accelerated Implementation & Adoption: Discover strategies to expedite your solution adoption and achieve faster results.
• Proactive Problem Resolution: Understand how Success Subscriptions provide access to proactive support and expert assistance to minimize downtime and ensure smooth operations.
• Continuous Improvement & Innovation: Explore how to stay ahead of the curve with access to the latest updates, best practices, and innovative solutions.
• Enhanced ROI: Uncover methods to maximize your return on investment through strategic utilization of subscription benefits.

Don't miss this opportunity to gain actionable insights and elevate your BMC experience. Register now to secure your spot and unlock the full potential of your BMC AMI and Control-M subscriptions.

Join us for an insightful webinar exploring the latest advancements in Helix Dashboards with the release of version 25.2.

This session will provide a comprehensive overview of the key features designed to enhance your data visualization and analysis experience.

Learn how these improvements can empower you to gain deeper insights and make more informed decisions, we will include some of the following:

• Enhanced Localization:
• Discover the latest improvements in localization, enabling a more seamless and user-friendly experience for global teams. We will highlight new features that facilitate working with data and interfaces in multiple languages.
• Advanced Visualization Capabilities:
• Explore the significant enhancements made to data visualization. Learn about new chart types, customization options, and interactive features that allow you to present your data in compelling and easily understandable ways.
• HelixGPT Insight Finder:
• Understand how to generate dashboards using a conversational interface

Join us for an insightful webinar where we delve into the transformative power of AIOps in business service management. Discover how intelligent AIOps can provide total visibility across on-prem, hybrid, cloud, and multi-cloud environments, ensuring seamless operations and enhanced performance.

Key Topics:

• Total Visibility and Intelligent AIOps: Learn how AIOps can offer comprehensive monitoring and management across diverse IT landscapes, from on-premises to multi-cloud setups.
• Real-World Dynamic Service Modeling: Explore practical approaches to dynamic service modeling that adapt to real-world scenarios, ensuring your business services are always optimized.
• AIOps-Driven Automated Remediation: Understand the benefits of automated remediation powered by AIOps, reducing downtime and improving service reliability.

Don't miss this opportunity to gain valuable insights and practical strategies for leveraging AIOps to simplify and enhance your business service management. Register now to secure your spot!

In an era of rapidly evolving IT demands, it is crucial for DBAs and System Programmers to have the right tools to optimize mainframe performance and data management. With BMC AMI Ops and BMC AMI Data, your team can enhance how you automate database operations, increase your ability to detect problems, have the metric to resolve issues faster, all while improving data access and achieving significant cost savings. This session is packed with practical tips and best practices to help you leverage these powerful BMC software solutions immediately in your environment.

This session will cover how BMC AMI Ops and BMC AMI Data empower teams to:

• Automate mainframe operations: Discover tips for automating system monitoring, diagnostics, and performance issue resolution to reduce manual troubleshooting and improve reliability. Combining traditional monitor solutions with SQL performance tools positively impact the end user experience.
• Obtain actionable insights into your transaction environments: Avoid chancing obsolete and incorrect alerts and alarms by using Hybrid AI functionality to better determine when an issue is occurring in your environment.
• Enhance operational efficiency: Gain practical advice on streamlining workflows, automating routine tasks, and minimizing downtime to improve productivity and free up valuable resources.
• Correlate processing to resources: Understand how to optimize system resource usage, reduce MIPS consumption, and avoid costly infrastructure upgrades, all while maintaining high performance.

Whether you're looking to increase availability, optimize performance, reduce costs, or improve data management, BMC AMI Ops and BMC AMI Data offer tools that allow you to take action immediately.

Don’t miss the latest webinar in the series that will explore the value that Control-M provides to our customers in the Banking, Financial Services, and Insurance sector. 

Deep dive on:

• Service Orchestration & Automation Excellence: A framework for achieving efficiency and achieving business outcomes while accelerating innovation
• Key Trends, Use Cases & Integrations: From Generative AI to BI & Data Analytics, BFSI is investing in several areas to address evolving challenges
• Flexibility & Choice:  Streamlined management of self-hosted, SaaS and hybrid workflows in one interface orchestrate complex application and data workflows, including file transfers, mainframe to cloud
• Customer Story: Take a look at how one organization slashed their audit preparation time from weeks to just hours with Control-M

Join us for an exclusive webinar on how BMC Helix can support the modernisation of IT and Network Operations. We will unveil the evolution of IT Service Management (ITSM) tailored for the telecommunications industry.

In this session, we will explore BMC Helix Telco strategy and value proposition, demonstrating how our innovative solutions empower Communications Service Providers (CSPs) to enhance both network and IT operations. We will take a deep dive into the new Service Management for Telco solution, showcasing key differentiators and tangible business benefits delivered to CSP's.

The webinar will cover these Key Takeaways:

 -    Telco strategy 

• Capabilities and roadmap
• Migration/transformation strategy

Don’t miss this opportunity to discover how modern IT and Network Service Management can revolutionise telco operations. Secure your spot today

Don’t miss this opportunity to discover how modern ITSM can revolutionize telco operations. Secure your spot today!

Come and join this exciting webinar we are co-hosting with our esteemed customer and partner, CGI.

Dive into the world of data management with BMC Helix's innovative Discovery & Dashboards solutions, designed to bring clarity and control to your data CHAOS.

In this webinar, our BMC Helix Discovery Product Manager, Matt Lambie and CGI's Global Director, Jason Campbell will be covering and showcasing four of our Discovery Dashboards in pre-release:

1. Discovery Data Coverage: Gain comprehensive insights into your data landscape.
2. TLS & SSO Certificates in Your Environment: Ensure security and compliance with detailed certificate management.
3. Host Data Discovery Profile: Understand and optimize host data for better performance.
4. Drift Risk Dashboard for ITSM & Discovery: Identify and mitigate risks associated with data drift.

Additionally, we will explore the Ops Command Dashboard Discovery for ITOM & AIOps, a powerful tool for operational command and automation.

Whether you're an IT professional, data analyst, or business leader, this webinar will equip you with the tools and knowledge to transform data chaos into clarity. Don't miss this opportunity to explore the future of data management with BMC Helix and CGI. Register now to secure your spot!

Libérez le plein potentiel de vos workflows applicatifs et de données avec la nouvelle version de Control-M.

Découvrez Jett, l’assistant personnel GenAI intégré à Control-M SaaS, qui permet à chacun de vos collaborateurs d'accéder facilement à des données complexes sur leurs workflows, sous forme d’informations claires, pertinentes et directement exploitables.

Lors de cette présentation, vous verrez comment :

• Simplifier et accélérer vos opérations grâce à l'analyse intelligente de vos données pilotée par l’IA générative.
• Obtenir des résultats immédiats grâce à des fonctions d'orchestration avancées dans vos environnements d’entreprise hybrides et multiclouds.
• Echanger des données avec l’ensemble de votre écosystème grâce à des intégrations, nouvelles et améliorées, et à de puissantes fonctions de transfert de fichiers.
• Collaborer avec agilité grâce à l'interface Web et aux avancées de la vue Unifiée (Unified View) accessibles facilement à toutes les équipes de l’entreprise : données, métiers, développement, opérations...

Inscrivez-vous dès maintenant pour découvrir Control-M version 22 en action !

With Generative AI Driving Faster Innovation and Cloud-Based Data Protection Strengthening Security, FinServ Leaders are Transforming the Mainframe to Meet the Moment

Financial services organizations are being pushed from all sides—responding to evolving customer demands, compliance requirements, and market competition, all while defending against increasingly sophisticated cybersecurity threats. How can they drive innovation in core applications while keeping their mainframe environments secure and resilient? 

The answer lies in a modern approach to mainframe transformation—powered by generative AI and cloud-based data protection. Generative AI is enabling developers to understand complex, undocumented code faster, accelerate refactoring, and deliver new functionality with confidence. Meanwhile, cloud-based security strategies—like immutable backups and intelligent threat detection—help defend against ransomware and ensure rapid, clean recovery. 

Learn how FinServ leaders are transforming their mainframe:

• How generative AI accelerates code understanding and modernization of core financial applications
• Ways to enhance mainframe cybersecurity with cloud-based data protection, including immutable backups and intelligent threat detection
• Strategies to modernize in place—improving agility and resilience without re-hosting or re-platforming
  

Join us for this webinar to discover how generative AI and cloud-based protection are empowering FinServ organizations to modernize in place—combining speed, security, and resilience to meet the demands of the digital financial era without compromise. 

Featuring special guest analyst Eric Newcomer from Intellyx, this session will offer expert insights on building a mainframe strategy that’s ready for whatever comes next.

Join us for another exciting session on Employee Navigator Agent Live Prompting with SAM and KAF, Live Prompting on Images with Employee Navigator explores the integration of AI-driven image prompting capabilities into the Employee Navigator platform.

This session demonstrates how real-time image interaction can enhance user engagement, support benefits navigation, and simplify complex HR tasks. Attendees will gain insight into how leveraging visual AI can streamline employee communication, personalize experiences, and reduce administrative friction in benefits enrollment and onboarding workflows. In this live demonstration, we'll cover:

• Discover how live image prompting enhances HR workflows in Employee Navigator using real-time AI interaction.
• Help With Error messages
• Explain an image
• Create tutorials

If you haven’t already seen our introduction it can be found here: https://youtu.be/os2y6BLaQ-c

Say goodbye to outdated collectors and cumbersome monitoring tools! As digital environments become increasingly complex, enterprises need agile, intelligent solutions that deliver deep visibility and actionable insights. OpenTelemetry has emerged as the industry standard for collecting metrics, offering a modern, vendor-neutral approach to building scalable telemetry pipelines.

In this webinar, you'll discover how integrating OpenTelemetry with BMC Helix transforms infrastructure observability—unlocking the true power of AIOps. We’ll walk through real-world benefits of this integration, including streamlined data ingestion, enhanced analytics, and faster root-cause identification.

This session will provide practical guidance and strategic insights to help you maximize the value of your AIOps investments.

Key Takeaways:

• Understand how OpenTelemetry redefines telemetry collection for modern IT environments.
• Learn how integrating OpenTelemetry with BMC Helix enhances infrastructure observability.
• Discover the operational benefits: faster troubleshooting, improved analytics, and reduced tool sprawl.
• See why enterprises are replacing outdated monitoring tools with future-proof telemetry pipelines.
• Get actionable steps to accelerate your OpenTelemetry journey.

This webinar provides a strategic and practical overview of the migration journey, offering essential insights, tools, and resources to ensure a successful transition.

Key Takeaways:

• The Value of BHOM & AIOps:
  • Understand how BHOM enhances visibility, automation, and intelligence across your IT environment.
  • Discover AIOps capabilities that deliver faster root cause analysis and proactive issue resolution.
• Migration Process:
  • Learn about the high-level migration framework and recommended best practices.
  • Review potential constraints and discover practical workarounds to mitigate migration challenges.
• Tools & Resources:
  • Explore key tools provided by BMC to streamline the migration process.
  • Learn how to leverage automated utilities, data migration helpers, and assessment tools.
• Self-Learning Plan:
  • Access curated blogs, documentation, and learning paths to empower your team.
  • Stay up to date with the latest migration strategies and BHOM updates through BMC's knowledge base.

Whether you're in the early planning stages or already preparing to migrate, this webinar will equip you with the knowledge and confidence to make your move to BHOM a success.

Join us for an in-depth session on ITSM Archiving Best Practices, where we’ll explore how to effectively manage your ITSM data lifecycle using proven strategies. Whether you're on-prem or SAAS, understanding archiving is crucial for maintaining performance, compliance, and operational efficiency.

In this webinar, we’ll demystify the archiving process and help you unlock the full potential of your ITSM system with practical tips and configuration guidance.

Key Takeaways:

1. What is Archiving in ITSM?
Get familiar with the fundamentals:

• Form properties & the archive form
• Archiving policies & associations

2. Accessing Archived Data
Learn how to retrieve archived data through:

• BMC Helix Dashboards
• Built-in reporting capabilities
• The Mid-Tier interface

3. Out-of-the-Box (OOB) Configuration
Understand what’s provided by default:

• Archiving policies, forms, and age-based criteria
• Predefined associations and scheduling (e.g., weekends, escalations)

4. Customization Options
See what’s configurable based on deployment type:

• Archive policy flexibility in SAAS vs. On-Prem
• Modifying forms and archive forms accordingly

5. Limitations: What Cannot Be Modified
Clarify boundaries in both SAAS and On-Prem environments

6. Best Practices for Efficient Archiving
Practical advice for ongoing maintenance:

• Exporting and deleting data
• Recommended archiving age thresholds for SAAS and On-Prem deployments

Whether you're a system administrator, ITSM architect, or just getting started, this session will equip you with actionable insights to better manage and optimize your ITSM archiving strategy.

We’re pleased to welcome Chas Eddingfield, IT Service Manager at The Cincinnati Insurance Companies, who will walk us through their journey from manual processes to automation and optimization using BMC Helix.

What You’ll Learn:

In this session, we will explore The Cincinnati Insurance Companies problem management process and how they leverage BMC Helix to streamline and enhance its effectiveness.

Key discussion points include:

• An overview of Cincinnati's current problem management strategy
• How Cincinnati uses BMC Helix to automate key aspects of the process
• Reduction in downtime and enhanced service quality through streamlined issue resolution
• Real-world results: improved operational efficiency and problem resolution times
• Best practices for identifying, analyzing, and resolving recurring issues
• Practical tips for implementing BMC Helix for problem management in your organization
• Cincinnati's future roadmap: integrating incident correlation, root cause analysis, and proactive issue resolution

In today's complex digital landscapes, ensuring optimal application performance and user experience is paramount. AIOps (Artificial Intelligence for IT Operations) promises to revolutionize IT management by leveraging AI and machine learning to automate anomaly detection, root cause analysis, and remediation. However, the effectiveness of AIOps heavily relies on the quality and comprehensiveness of its data sources. This webinar explores how strategic implementation of synthetic monitoring can serve as a crucial catalyst for enhancing AIOps capabilities.

We will delve into how synthetic monitoring, by proactively simulating user interactions and transactions, provides consistent, predictable, and measurable data that complements real user monitoring (RUM) and log analytics.

You will learn how to:

• Design effective synthetic monitoring strategies to identify and anticipate performance bottlenecks before they impact end-users.
• Integrate synthetic monitoring data with AIOps platforms to enrich anomaly detection and improve root cause analysis accuracy.
• Utilize synthetic data for proactive capacity planning and performance optimization.
• Leverage synthetic monitoring for validating service level objectives (SLOs) and ensuring application resilience.
• Explore real-world use cases demonstrating how synthetic monitoring empowers AIOps to deliver superior application performance and user experience.

Mainframes still power your core workloads—but the pressure on your teams has never been higher. Budgets are tight. Expertise is shifting. And the demand for faster response, better insight, and always-on performance continues to grow.

This isn’t about replacing your mainframe. It’s about giving your teams the tools to run it smarter.

Join GigaOm and BMC Software for a live, analyst-led session on how AIOps is helping mainframe teams reduce manual effort, improve response times, and bridge the skills gap—without adding complexity. You’ll hear how GenAI and automation support faster decisions, leaner workflows, and better outcomes for expert and next-gen teams alike.

In less than an hour, you’ll learn:

• How AIOps and GenAI help solve real-world, high-impact challenges
• Practical ways to reduce costs and accelerate resolution times
• Strategies to support both seasoned experts and next-gen practitioners

Speakers:

Darrel Kent, Field CTO & Analyst, GigaOm

Alan Warhurst, Director of Product Management, BMC Software

Save your spot now—and get ready to run smarter.

Join us for an expert-led session designed to introduce IT professionals and system administrators to the Helix IS Triage Tool (HITT). Using demonstrations this session will walk you through the setup process and explore the tool’s various operational modes, detailing when and how to use each effectively. Whether you're gearing up for your first install or looking to troubleshoot existing deployments, this session will provide practical guidance and real-world tips to make your experience smoother, faster, and more reliable.

What You’ll Learn:

• How to install and configure HITT.
• Understand when and how to use HITT's range operational modes.
• Review and resolve configuration issues identified by HITT.
• Use HITT's extra modes and command line options.
• See practical examples of HITT in use.

Who Should Attend:

IT Administrators, System Engineers, Helix Support Staff, and anyone responsible for managing Helix Service Management OnPrem environments.

Unlock the full potential of HelixGPT in this in-depth, hands-on webinar designed for IT professionals, solution architects, and developers working within the Helix ecosystem. Whether you're just getting started or looking to optimize your current configuration, this session will walk you through HelixGPT from the ground up.

Join us as we explore the architecture, configuration, and real-world ITSM applications of HelixGPT—and leave with the confidence to deploy, manage, and troubleshoot with ease.

Key Takeaways

• A clear understanding of HelixGPT Architecture and core components
• How to configure Models, Skills, and Prompts within HelixGPT
• Deep dive into ITSM use cases including:
  • Digital Workplace (DWP)
  • Virtual Agent
  • Live Chat
  • Smart IT
• Best practices to identify, troubleshoot, and resolve issues in HelixGPT deployments

Don’t miss this opportunity to elevate your knowledge and capabilities with HelixGPT.

Unlock the full potential of HelixGPT in this in-depth, hands-on webinar designed for IT professionals, solution architects, and developers working within the Helix ecosystem. Whether you're just getting started or looking to optimize your current configuration, this session will walk you through HelixGPT from the ground up.

Join us as we explore the architecture, configuration, and real-world ITSM applications of HelixGPT—and leave with the confidence to deploy, manage, and troubleshoot with ease.

Key Takeaways

• A clear understanding of HelixGPT Architecture and core components
• How to configure Models, Skills, and Prompts within HelixGPT
• Deep dive into ITSM use cases including:
• Digital Workplace (DWP)
• Virtual Agent
• Live Chat
• Smart IT
• Best practices to identify, troubleshoot, and resolve issues in HelixGPT deployments

Don’t miss this opportunity to elevate your knowledge and capabilities with HelixGPT.

In this interactive 2hr workshop session both Nikhil, Abhinay, and Kshitija will discuss BMC’s move from Smart Reporting to Helix Dashboards. They will cover the topics below:

• Workshop Scope
• Intro to BMC's move from SR to HD
• Review OOTB Reports
• Review Query Builder
• Tips on creating your own reports
• Migration Process & Best Practices
• Additional Resources
• Product Roadmap
• Next Steps

Please note a further email will be sent post registration. In order to attend this workshop, you will be required to compete these free prerequisite education course.  This will need to be completed before the end of Friday 11th July 2024 in order to attend the workshop. Once signed up you will be registered for BMC Helix Dashboards 23.x: Fundamentals Migrating Reports (WBT).

(Multiple Sessions in one day )Join us for an engaging and interactive "Ask the Experts" session with seasoned professionals from BMC Product Development, Product Management and Support. This is your opportunity to connect directly with the experts, ask your pressing questions, and explore best practices in BMC Helix Discovery

Whether you're looking to deepen your knowledge, enhance your integration capabilities, or tackle a specific challenge, this session is designed to provide actionable insights and real-world solutions. Bring your curiosity, your questions, and your challenges—our experts are here to help!

(Multiple Sessions in one day )Join us for an engaging and interactive "Ask the Experts" session with seasoned professionals from BMC Product Development, Product Management and Support. This is your opportunity to connect directly with the experts, ask your pressing questions, and explore best practices in BMC Helix Discovery

Whether you're looking to deepen your knowledge, enhance your integration capabilities, or tackle a specific challenge, this session is designed to provide actionable insights and real-world solutions. Bring your curiosity, your questions, and your challenges—our experts are here to help!