Success Subscription Options
We understand that service needs are not one-size-fits-all. We offer different options based on the level of assistance you desire to achieve your goals.
Key Features
Each Success Subscription is comprised of the features you need to advance achieving outcomes critical to your objectives. Each key feature serves a distinct purpose:
- Success Management – Your priorities are our priorities and we adjust the type of guidance we provide based on what you need most. From Success Coordination for redeeming your Success Credits to Success Management that creates your Success Plan and guides you through the achievement of your target business outcomes.
- Technical Advisement – Your team is ready to build on the expertise of a BMC expert to accomplish your key technical milestones. From one-time planning workshops to an ongoing relationship with your designated BMC Technical Advisor, our experts help assess specific IT-related business challenges and define your customer journey from current to future state.
- Support Management – You will be aligned to a designated Premier Support Manager for a personalized, elevated support experience with enhanced response service level agreements (SLA), management of critical case escalations, support case governance, and activity reviews.
- Education – Grow your knowledge at your pace and focus with enterprise learning options or leverage Success Credits to access other Education offerings.
- Success Credits – Use the Success Credits to access services available in the Success Catalog for achieving your desired outcomes.
By selecting a Success Subscription from the above options, you have access to the level of assistance and services you need to get where you want to go.