BMC Solutions
Agentic AI: Transform Enterprise IT Work
Revolutionize IT service and operations management with generative AI agents.
Overview
Deploy intelligent agents powered by generative AI to support teams, boost productivity and results, enhance self-service, and provide better answers.
Empower service and operations teams with Agentic AI bots
Enable your experts to engage with a set of BMC HelixGPT-driven agents that work alongside them to automate tasks, uncover insights, and maximize service levels.
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ASSIST AND AUTOMATE
Assist knowledge workers with proactive situational analysis and best action recommendations, boosting productivity and outcomes.
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CURATE AND ENHANCE
Proactively curate the knowledge base, resolving duplication, keeping content current, and helping knowledge authors to create better content.
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AUTOMATE AND ENABLE
Surface key insights from data, and enable every knowledge worker to be a data analyst using conversational prompts.
Ensure a delightful service experience to employees
Agentic AI further enhances and automates user support, at scale, through intelligent conversational bots.
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SUPPORT USERS WHERE THEY WORK
Deliver the full value of service management through any conversational channel, with minimal setup and management overhead.
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HELP THEM TO NAVIGATE
Enable customers simply to ask for what they need, guiding their service requests smoothly through a natural conversation.
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PROVIDE CONCISE ANSWERS
Simplify information searches by providing single, consolidated responses to a user’s specific inquiry, even where the information originates from multiple underlying sources.
Balance Speed and Risk in DevOps
De-risk DevOps by catching unforeseen risks in real time with BMC Helix Change Risk Advisor.
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IDENTIFY RISKY CHANGES
Reduce change failures in complex systems with AI-driven change risk scoring.
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ENSURE CHANGE GOVERNANCE
Ensure central governance teams get visibility of all changes with every release.
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BOOST INNOVATION
Increase your rate of change without downtime risks with best action recommendations.
Use Cases for BMC HelixGPT
Get more value from knowledge
BMC Helix Knowledge Curator uses generative AI to improve the quality, completeness, and relevance of organizational knowledge by unifying resources, updating obsolete content, and providing proactive recommendations to knowledge authors.
Enable anyone to harness data
BMC Helix Insight Finder simplifies data analysis through natural language commands, automating outlier detection, proactively analyzing data, and enriching reports. This reduces dependence on specialized data analytics teams.
Provide smart, conversational user support
Scale your support organization using generative AI, providing supported users with an intelligent and delightful user experience. BMC HelixGPT Employee Navigator gets users the concise, contextual answers they need.
Balance risk and speed in devops
BMC HelixGPT Change Risk Advisor uses Gen AIs to reduce change failures in complex systems by surfacing risky changes that might impact a service.
Explore Products
BMC Helix IT Service Management
Accelerate innovation, delight customers, and solve problems fast with AI-enabled ITSM.
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BMC Helix Digital Workplace
Create comprehensive digital employee and user experiences, for improved multichannel engagement across devices.
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BMC Helix Virtual Agent
Use generative AI chat and knowledge solutions to bring intelligent self-service to life.
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BMC Helix Enterprise Service Management
Delight end users across multiple lines of business through personalized experiences, faster outcomes, and improved productivity.
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BMC Helix Operations Management with AIOps
Harness the power of generative AI and service-centric observability to identify and prevent IT issues before they arise.
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BMC Helix Knowledge Management
Bring powerful, compelling, and intelligent knowledge services to deliver the right information for the best resolution.
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