Embed cognitive capabilities to revolutionize your employee experience
Interact with channels that can be configured for more value-added experiences. No matter what channel you choose, integrated intelligent knowledge capabilities help you readily locate information to maintain productivity and job satisfaction.
Employees expect to use modern tools to do their jobs, from anywhere, at any time, on any device. With BMC Helix Digital Workplace, employees can use multiple channels to find information, request services, and solve problems.
- Intelligent: Fully supported and embedded cognitive virtual agent delivers a personalized and intelligent end-user experience delivered to you
- Conversational: BMC Helix Virtual Agent understands your questions in the natural language of your choice
- Omni-channel: Choose how you want to interact beyond the web to Microsoft Teams, What’s App, Mobile, Slack, Skype for Business, and SMS