Modernize your enterprise services with AI-powered knowledge
Modern organizations know the key to delivering successful services often depends on having a robust and compelling knowledge management strategy. BMC Helix Knowledge Management delivers powerful search and intelligent results throughout the service experience.
- Auto-translate knowledge articles into multiple languages at once
- Make the search experience intuitive for customers and knowledge workers through AI-powered cognitive search with facet navigation and filters, synonyms, auto-complete, text analysis for “did you mean,” and more
- Use real time data to enable predictive support as well as prevent knowledge gaps and outdated knowledge
- Enable self-service with web, mobile, and chatbot integration for intelligent, omni-channel service
- Quickly and easily publish, edit, and import knowledge articles