A Day in the Life of an HR Leader Human Resources plays a critical role in today’s enterprise. From...
Service Management Blog
MTBF vs. MTTF vs. MTTR: Defining failure for IT and data center...
MTBF, MTTF, and MTTR sure look like alphabet soup. Fortunately, though, these abbreviations seem...
IT Balanced Scorecard Explained: Using BSC for IT Performance
The Balanced Scorecard is a management system that clarifies the strategy and vision of an...
How BlackBerry Uses BMC Discovery to Know Everything in its...
In this Run and Reinvent podcast, I chat with Greg Sacrey, principal application architect at...
ITIL 4: The ITIL Service Value System (SVS)
Organizations maximize co-creation of value with their customers by facilitating the outcomes they...
How Apotex Uses BMC Helix Digital Workplace to Provide Better...
In this Run and Reinvent podcast, Deb Elliot, manager of service management at Apotex, a Canadian...
ITIL 4: Service Level Management
The practice of Service Level Management (SLM) gives assurance to the service consumer that a...
ITIL 4: Service Desk
The purpose of the service desk practice is to capture demand for incident resolution and service...