IT Service Management is about more than a service desk. Users in the modern enterprise need quick and easy access to IT services. Read the latest blog posts on ITIL, ITSM, help desks, and service desks.
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Businesses depend on technology to gain a competitive advantage and deliver better solutions to their customers. Additionally, there’s even more pressure on IT service organizations to keep pace in an ever-changing business landscape. Many IT organizations, however, are struggling to meet these new demands because the technology and processes they … [Read more...]
Remedy and Remedyforce are two of BMC’s most innovate ITSM solutions. While there are some similarities in features and benefits between the tools, there are also some differences. In this article, we’ll explore some of the features, benefits, and differences of these groundbreaking solutions. Remedy Remedy is transforming service management … [Read more...]
Your business success depends on keeping your customers happy; IT Service Management (ITSM) gives you the technology and systems to achieve that goal. Delighting your customers means getting service management right. In this article, you’ll learn why ITSM is critical to enhancing the customer experience and growing your business. How IT Service … [Read more...]
In my previous blog post, I wrote about the first three steps in building an IT service catalog. If you missed that, check it out first. Up to this point, we’ve gathered all the relevant information needed to build the catalog using the tools and technology that the business has at hand. Next, we’ll focus on the actions needed to bring the … [Read more...]
We know that there’s lots of choices out there for IT service management (ITSM) solutions and vendors, but we believe Remedy Service Management should be your go-to solution. Why? Because Remedy is transforming service management with people-centric user experiences that help you to work even smarter. It’s delivered in the cloud via BMC Helix or … [Read more...]
In this blog series, we’ve covered the core components of the new BMC Helix Cognitive Service Management solution. We call them the 3 Cs: Cognitive, Cloud, and our topic for today, Containers. Containers enable greater freedom and flexibility in today’s complex multi-cloud environments. Many people outside of IT, however, aren’t exactly sure … [Read more...]
BMC Helix, our new end-to-end Cognitive Service Management offering, delivers the future of service management with three core components: Cognitive, Cloud, and Containers. We covered the first “C”, Cognitive, in our initial blog post of this series. BMC Helix embeds cognitive capabilities powered by AI and ML into every step of the service … [Read more...]
We built BMC Helix, our new, cloud-based Cognitive Service Management solution, to address today’s most pressing business requirement: how to rethink tools and processes to enable digital transformation. 60% of CIOs and other executives say that they’re behind in their digital transformations, while one in five CEOs will fail to act on digital … [Read more...]
According to a recent Forrester study, 3 trends – Cloud migration, containerization and evolution of Service Management – will help determine how well IT can meet the needs of the business and customers. By successfully addressing these trends, IT organizations can maximize the potential benefits of the cloud while moving beyond providing IT … [Read more...]
Change management in AWS Hybrid Environment is more than just a checklist item. It’s about harmonizing the apparently conflicting DevOps goals of performing rapid iterations and fast release cycles while maintaining infrastructure availability. In hybrid cloud environments, IT assets become programmable resources and automation toward continuous … [Read more...]