IT Service Management Blog

IT Service Management is about more than a service desk. Users in the modern enterprise need quick and easy access to IT services. Read the latest blog posts on ITIL, ITSM, help desks, and service desks.

Learn about IT Service Management at BMC.

BMC’s Remedyforce Reviews and Ratings: The Ultimate Roundup


Businesses depend on technology to gain a competitive advantage and deliver better solutions to their customers. Additionally, there’s even more pressure on IT service organizations to keep pace in an ever-changing business landscape. Many IT organizations, however, are struggling to meet these new demands because the technology and processes they … [Read more...]

BMC’s Remedy vs Remedyforce: What’s The Difference?


Remedy and Remedyforce are two of BMC’s most innovate ITSM solutions. While there are some similarities in features and benefits between the tools, there are also some differences. In this article, we’ll explore some of the features, benefits, and differences of these groundbreaking solutions. Remedy Remedy is transforming service management … [Read more...]

How Customer Experience Strategy is driven by IT


Your business success depends on keeping your customers happy; IT Service Management (ITSM) gives you the technology and systems to achieve that goal. Delighting your customers means getting service management right. In this article, you’ll learn why ITSM is critical to enhancing the customer experience and growing your business. How IT Service … [Read more...]

Building an IT Service Catalog: 7 Steps to Success (Part 2)


In my previous blog post, I wrote about the first three steps in building an IT service catalog. If you missed that, check it out first. Up to this point, we’ve gathered all the relevant information needed to build the catalog using the tools and technology that the business has at hand. Next, we’ll focus on the actions needed to bring the … [Read more...]

Remedy Reviews & Ratings Roundup: Updated for 2018


We know that there’s lots of choices out there for IT service management (ITSM) solutions and vendors, but we believe Remedy Service Management should be your go-to solution. Why? Because Remedy is transforming service management with people-centric user experiences that help you to work even smarter. It’s delivered in the cloud via BMC Helix or … [Read more...]

The 3 Core Components of BMC Helix, Part 3: Containers


In this blog series, we’ve covered the core components of the new BMC Helix Cognitive Service Management solution. We call them the 3 Cs: Cognitive, Cloud, and our topic for today, Containers. Containers enable greater freedom and flexibility in today’s complex multi-cloud environments. Many people outside of IT, however, aren’t exactly sure … [Read more...]

The 3 Core Components of BMC Helix, Part 2: Everything-as-a-Service and Operating in the Multi-Cloud


BMC Helix, our new end-to-end Cognitive Service Management offering, delivers the future of service management with three core components: Cognitive, Cloud, and Containers. We covered the first “C”, Cognitive, in our initial blog post of this series. BMC Helix embeds cognitive capabilities powered by AI and ML into every step of the service … [Read more...]

Change Management in AWS Hybrid Environment


Change management in AWS Hybrid Environment is more than just a checklist item. It’s about harmonizing the apparently conflicting DevOps goals of performing rapid iterations and fast release cycles while maintaining infrastructure availability. In hybrid cloud environments, IT assets become programmable resources and automation toward continuous … [Read more...]