Cognitive and AI technologies are getting ready to leave the hype behind and move into primetime...
Service Management Blog
Intelligent Automation: The Key to Db2 Transformation and...
How do you keep Db2 at peak performance with full availability amid soaring data volumes? The...
Do Containers Belong in the CMDB?
Containers have been a white-hot topic in software and infrastructure recently. Gartner has...
ITSM Trends
ITSM is evolving at rapid pace in response to changing enterprise IT trends. Changing patterns in...
Will ITIL® Die or Be Reborn in the DevOps Era? – Part1
ITIL or DevOps?
You may have heard at various times over the past several years, as digital transformed the service...
Will ITIL® Die or Be Reborn in the DevOps Era?- Part 2
Agile ITIL—An Oxymoron?
In the first half of this blog post, we covered some of the inherent benefits and problems with...
What the Heck Is that IP Address?
U.S organizations alone had 1,579 publicly disclosed data breaches in 2017, and external hackers...
Best practices for enterprise chatbots
Enterprise chatbots can help you deliver the intuitive, seamless, omni-channel experiences today’s...