The Capability Maturity Model Integration, or CMMI, is a model that helps organizations effectuate...
Service Management Blog
An Overview of the RFP Process for IT Organizations
The issuance of an RFP, or request for proposal, is the process that an organization goes through...
What is TQM? Total Quality Management Explained
Customer expectations have been on the rise for some time now. This is a result of many factors...
What is Integrated Service Management?
IT service organizations have been on the forefront of modern technology for decades, so they are...
What is Business Service Management?
The world has entered into a new era brought on by massive leaps in technological prowess with...
Using SLA Compliance as a Service Desk Metric
Business organizations of all sizes consume IT solutions, either as-a-service or purchased from...
IT Chargeback vs Showback: What’s The Difference?
In today’s competitive business environment, it’s important for businesses to be partially or fully...
Introduction to Digital Outcome Management
Digital outcome management is a cornerstone of business for companies learning how to be successful...