The Balanced Scorecard is a management system that clarifies the strategy and vision of an...
Service Management Blog
How BlackBerry Uses BMC Discovery to Know Everything in its...
In this Run and Reinvent podcast, I chat with Greg Sacrey, principal application architect at...
ITIL 4: The ITIL Service Value System (SVS)
Organizations maximize co-creation of value with their customers by facilitating the outcomes they...
How Apotex Uses BMC Helix Digital Workplace to Provide Better...
In this Run and Reinvent podcast, Deb Elliot, manager of service management at Apotex, a Canadian...
ITIL 4: Service Level Management
The practice of Service Level Management (SLM) gives assurance to the service consumer that a...
ITIL 4: Service Desk
The purpose of the service desk practice is to capture demand for incident resolution and service...
ITIL 4: Service Request Management
Often, users will require support from the service provider in order to fully take advantage of the...
ITIL 4: Problem Management
Where do incidents come from? Every service has errors, flaws, or vulnerabilities that may cause...