The 2021 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Tools is now available. We believe that due to our enhanced solution capabilities and proven ability to execute, BMC was named a Leader for the eighth year in a row!
IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This research profiles the market for enterprise ITSM tools to help I&O leaders make better selections.
In the Magic Quadrant report, Gartner provides detailed evaluations of 11 vendors. BMC Software is named as a Leader, out of the three recognized. Our position is based on the ability to execute and completeness of vision.
Here’s a snapshot of the quadrant.
- Learn why BMC was recognized as a Leader in ITSM
- Understand analyst strengths and cautions for all 11 participating vendors
Gartner Magic Quadrant for IT Service Support Management Tools, Rich Doheny, Keith Andes, Chris Matchett, 30 August 2021
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From 2016-2021, we were recognized as BMC
2014 and 2015, it was recognized as BMC Software
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