Service Management Blog

2021 Gartner® Magic Quadrant for ITSM Tools

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BMC Software
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The 2021 Gartner® Magic Quadrant for IT Service Management (ITSM) Tools is now available. We believe that due to our enhanced solution capabilities and proven ability to execute, BMC was named a Leader for the eighth year in a row!

IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This research profiles the market for enterprise ITSM tools to help I&O leaders make better selections.

In the Magic Quadrant report, Gartner provides detailed evaluations of 11 vendors. BMC Software is named as a Leader, out of the three recognized. Our position is based on the ability to execute and completeness of vision. 

Here’s a snapshot of the quadrant.

Download the full report to:

  • Learn why BMC was recognized as a Leader in ITSM
  • Understand analyst strengths and cautions for all 11 participating vendors

Gartner Magic Quadrant for IT Service Support Management Tools, Rich Doheny, Keith Andes, Chris Matchett, 30 August 2021

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

From 2016-2021, we were recognized as BMC

2014 and 2015, it was recognized as BMC Software

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.


Access the 2021 Gartner® Magic Quadrant for ITSM

The Gartner Magic Quadrant for ITSM is the gold-standard resource helping you understand the strengths of major ITSM software vendors, insights into platform capabilities, integration opportunities, and many other factors to determine which solution best fits your needs.


These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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About the author

BMC Software

BMC delivers software, services, and expertise to help more than 10,000 customers, including 84% of the Forbes Global 100, meet escalating digital demands and maximize IT innovation. From mainframe to mobile to multi-cloud and beyond, our solutions empower enterprises of every size and industry to run and reinvent their businesses with efficiency, security, and momentum for the future.