Service Management Blog

2022 Magic Quadrant for ITSM Platforms

2 minute read
BMC Software

The 2022 Gartner® Magic Quadrant for IT Service Management (ITSM) Platforms is now available. We believe that due to our enhanced solution capabilities and proven ability to execute, BMC was named a Leader for the ninth year in a row!

IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This research profiles the market for enterprise ITSM tools to help I&O leaders make better selections.

In the Magic Quadrant report, Gartner provides detailed evaluations of 10 vendors. BMC is named as a Leader. Our position is based on the ability to execute and completeness of vision.

Here’s a snapshot of the quadrant.

2022 Magic Quadrant

Download the full report to:

  • Learn why BMC was recognized as a Leader for ITSM Platforms
  • Understand analyst strengths and cautions for all 10 recognized vendors

As a recognized industry expert, BMC prioritizes customer experience with a commitment to helping organizations maximize the value of our solutions.

Helping companies leverage data and automation on the road to ServiceOps

In a complementary study, the 2022 Gartner Critical Capabilities for ITSM report, Gartner offers more in-depth analysis and detailed use cases to explore how well vendors address specific customer needs.

To us, the Gartner positioning of BMC as a Leader in ITSM is particularly relevant in light of the firm’s views on ServiceOps. Noting the need to provide always-on products and services, Gartner defines “Service operations is the convergence of the infrastructure and application monitoring environments with the ITSM incident management practice to create a quicker and more effective mechanism for diagnosing and resolving incidents. The advent of AI and automation removes the silos, creating the concept of service operations to ensure that incidents can be more readily identified and resolved as soon as possible.”


Gartner, Magic Quadrant for IT Service Management Platforms, By Rich Doheny, Chris Matchett, Siddharth Shetty, 31 October 2022

Gartner, Critical Capabilities for IT Service Management Platforms, By Chris Matchett, Siddharth Shetty, Rich Doheny, 1 November 2022

Gartner, Hype Cycle™ for ITSM, 2022, By Siddharth Shetty, 13 July 2022

Gartner, Hype Cycle, and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


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BMC Software

BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.