BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 15,000 customers worldwide including 92 of the Forbes Global 100.
Hero-centric incident management can be great—when users are lucky enough to get the hero on their case. He or she has been around forever, knows how everything works and how to troubleshoot anything, and gets users back up and running fast. But as every helpdesk (and user) knows, the hero model doesn’t scale. In the modern organization, every … [Read more...]
Rapid adoption of multiple public and private cloud services and infrastructure has created complexity that is amplifying traditional pressures placed on digital businesses. In August, 2017, BMC, along with research firm opinion.life, conducted a survey of more than 1,000 IT decision-makers in 11 countries to examine how businesses are investing … [Read more...]
In 2017, business became digital. In 2018, digital transformation will go into overdrive, as leaders face pressure to reduce costs while meeting dizzying speed, security, and quality objectives. The winners in 2018 will be the leaders who successfully orchestrate and manage the multi-cloud environments that will define tomorrow’s digital … [Read more...]
Let’s just be honest, life as a service desk or IT professional has never been harder. Database needs are exploding, the cloud poses new challenges, and user needs grow more complex daily. Most IT groups know they need to drastically alter the way they work, but getting there can seem overwhelming. While DevOps, ITIL and even self-service … [Read more...]
The 2017 Gartner Magic Quadrant for IT Service Management (ITSM) Tools is now available. We believe that due to our enhanced solution capabilities and proven ability to execute, BMC was named a leader for the fourth year in a row! Download Now: 2017 Gartner Magic Quadrant for ITSM › IT service support management tools are vital for … [Read more...]
Let’s face it, many service desks and IT departments have so much on their plate, it’s hard to keep up. With the quickening pace of change in cloud technology, SaaS, software, social networks, and evolving workplace habits, modern service desks are simply getting buried in data. Even if you are facing all the challenges above, there’s great … [Read more...]
This blog is the first in our three-part series on “Successful IT Change Management,” in which we’ll discuss ways to build a culture that understands the necessity and value of change, and navigates it successfully. In this installment, we’ll address resistance to change—one of the most common and important challenges facing IT organizations. … [Read more...]
This is the final blog in our three-part series on “Successful IT Change Management.” Last time, we talked about how you can build consensus and momentum around change in order to build a foundation for IT Change Management. In this blog, we’ll get to brass tacks with three strategies for IT Change Management in the digital business. These days … [Read more...]
This blog is the second in our three-part series on “Successful IT Change Management.” In our last blog, we discussed resistance to change. This time, we’ll introduce practical ways to address and overcome it, and foster a culture in which the implementation and acceptance of change proceed more easily and effectively. In today’s business … [Read more...]
Let’s face it, most service desks and IT departments have so much on their plate, it’s hard to innovate. As Uber-like experiences change employees’ service expectations, many are getting left in the dust. With the quickening pace of change in cloud, SaaS, software, social networks, and physical-to-virtual assets – the modern service desk faces an … [Read more...]