Aaditya Desai is a Lead Project Manager responsible Project & Program Management for Z Solutions. He has 12 years of Project Management experience with leading organizations like TCL, Mphasis & BMC where he handled Infrastructure projects, Data center projects, Software Development projects, Transition and transformation projects.
With over 20 years of experience, Ajoy specializes in enterprise software, IT management, cloud architecture, SaaS, and ITSM. He currently serves as cloud architect at BMC, focused on understanding the needs of markets, customers and technology disruptions, and driving innovation.
Al Brodie is a Principal Solution Manager for TrueSight Orchestrator. Al has recently joined BMC Software after a lengthy career in Sales, Sales Management and Marketing in both the IT and Telecom industry.
Alan Warhurst has been in the IT industry for 20 years and at BMC since 2014. He is currently a Product Manager in the ZSO organization responsible for the Storage Management products as well as future strategy and direction. He also has special responsibility for the Mainframe Executive Council and BMC's Annual Mainframe Survey.
Alan previously spent many years working in the logistics industry in a variety of roles, including System’s Programmer, Data Center Manager, Head of Application Platform Support and Infrastructure Architect.
Allison Cramer joined BMC in 2015 and serves as Senior Director and Head of Strategic Marketing & Thought Leadership. Prior to BMC, Allison was Director of Product Marketing for Continuous Delivery at CA Technologies playing a lead role in DevOps. Before joining CA, Allison held leadership positions at Dell and Cummins.
She began her career in the consulting industry with Arthur Andersen and BearingPoint with a focus on Federal Government. Allison earned her MBA from Indiana University’s Kelley School of Business and has a BSBA in International Business from American University. She is also very involved with Girl Scouts of America and Autism Awareness.
Alon Lebenthal is a Senior Manager in the Digital Business Automation Solutions Marketing in BMC Software. Alon has over 25 years of experience in the IT industry, joining BMC Software in 1999 with the acquisition of New Dimension Software.
In the past 20 years Alon served in various leadership positions in the Control-M Brand Management, Channels and Solutions Marketing.
Alon is a regular speaker in Big Data conferences and BMC events around the world.
Andy McCall, Director Product Development, is responsible for all R&D for BMC Discovery and BMC Helix Client Management. Based out of London UK, Andy has 16 years of experience in enterprise software development and came to BMC as a part of the acquisition of Tideway Systems. With a background in QA he has been working in the discovery space since 2004 with previous experience in OSS.
Andy has worked as a Db2 product architect, and more recently in sales, for over 35 years.
As an architect/developer he built DB-Delivery for DB2, in the early 90’s, a Db2 administration product which was sold and marketed by Goal Systems and then Legent Corp. DB-Delivery had an integrated Db2 table editor, Catalog navigation, DDL generation/execution, utility JCL generation, object alteration/compare and a plan analyzer. It has since been deprecated.
At BMC, since 2000, Andy has worked in the Northeast and Southeast markets as a Software Consultant, calling on BMC customers. While at BMC he managed their Db2 Sales Demo environment and fully automated the ISR maintenance pull and the maintenance deployment. This automation runs monthly and has kept the demo system right up to date for the last 18 months. This has used custom code and many new features of z/OS.
Anne Hoelscher, R&D Product Line Manager for Db2 Utilities at BMC, has 30 years’ experience in Db2 starting with Db2 v1.2. Anne has held various roles from Product Developer, QA Manager, and IBM Vendor Liaison, to Executive Vice President at CDB Software. Anne joined BMC through the CDB acquisition in 2015 and has led the Development group for Db2 ever since. Anne holds a BS in Mathematics from the University of Dallas.
Anthony has 20 years of experience in the IT Service Management space working in a variety of roles from software consultant to solutions architect. For the last 10 years, he has been focused on product management and marketing, working on strategic projects, delivering detailed market analysis, and identifying new product opportunities and bringing them to market.
Antonio Vargas is a Principal Product Manager for BMC Helix Discovery. In this role, Antonio is responsible for gathering requirements and feedback from customers, sales, engineering, support, and R&D to shape future releases of BMC Helix Discovery. Antonio joined in January 2016 and was previously a customer of BMC Software. He has a wealth of experience with BMC Helix Discovery deploying over 600+ App Models and discovering consistently 95+% of infrastructure (Servers, Network Devices, etc.) for his previous company. He is also a subject matter expert in the BMC Atrium CMDB, with 28 service models configured and integrated to monitoring, SIEM, analytics, DevOps, asset management, and portfolio management solutions.
Austin Staats is a part of BMC's Mainframe Cost Optimization team and specifically specializes in mid-market sales across the United States and Canada. Austin joined BMC as a part of the Business Development team in 2012. Since then, he was responsible for BMC's Workload Automation solution, Control-M, and now has purview of BMC's mainframe technologies in order to help clients continue to leverage the reliable and secure zPlatform. Austin holds a Bachelor of Arts degree in speech communication from Baylor University.
Basil joined BMC in 2003 and has worked in several different technical and management roles within Control-M and Remedy product lines. He is currently working as a Principal Solutions Marketing manager for Control-M where his areas of focus include DevOps, big data and cloud. Basil has an MBA in Marketing and a BBA in Management Information Systems from the University of Houston. He has more than 15 years’ experience in technology that spans Software Development, Customer Support, Marketing, Business Planning and Knowledge Management.
Bianca Buckridee is a solutions marketing manager at BMC, where she is responsible for developing marketing strategy and messaging for Digital Workplace, Digital Service, and the BMC Chatbot. Buckridee previously led Social Media Operations at JPMorgan Chase and SunTrust, where she pioneered new customer service experiences and built the operational and technological model to interact with customers via Twitter and Facebook. In addition to building a social media command center, she created a new cross line of business data intelligence model to gather voice of the customer reporting. She’s also taught kindergarten and third grade proving there is no challenge she won’t accept.
Bill Miller is President of BMC’s ZSolutions business, which produces and sells an industry-leading suite of mainframe solutions including Cost Analyzer, Subsystem Optimizer and Intelligent Capping products for zEnterprise, as well as Data Management for both DB2 and IMS, and MainView.
Previously, Bill was COO at BindView Development, and he spent 21 years at IBM. Bill is a graduate of the United States Military Academy at West Point.
Principal Software Consultant specializing in Workload Automation and supporting the BMC's Control-M product. Have over 30 years of experience with WLA and have worked with multiple WLA tools.
Bill Talbot is a Vice President of Solutions Marketing at BMC Software. He has nearly 20 years of B-to-B marketing, sales, and business development experience. Prior to BMC, Talbot worked at CA Technologies where he ran product marketing for both the Cloud and Service Assurance business units. He also founded VIA Consulting, a marketing services firm that helped high tech businesses transition from being product-centric to customer-focused. Talbot has held senior marketing and business development roles at Uplogix, GoldenGate Software (Oracle), and Evolutionary Technologies. In his spare time Talbot enjoys being outdoors, live music, and chasing around his two red-headed, rambunctious boys.
Blaine Bryant, Senior Director, IS&T Services Governance is responsible for all aspects of service management and financial performance for BMC Software’s IT organization. Mr. Bryant has over 20 years of leadership experience running IT operations and governance in software, financial services, and consulting services industries. Mr. Bryant is an ITILv3 Expert, possesses a Project Management Professional (PMP) certification from the Project Management Institute (PMI), is a TOGAF9 certified Enterprise Architect, and is a Certified Information Systems Security Professional (CISSP).
Prior to joining BMC Software, Mr. Bryant was Vice President of IT Operations for Lender Processing Services – RealEC technology platform, which transacts all mortgage loan origination product orders for 90% of the banks in the United States. Prior to joining Lender Processing Services, Mr. Bryant served as Senior Vice President and Director, IT Operations for Franklin Bank responsible for all aspects of
the Bank’s IT operations. Prior to joining Franklin Bank, Mr. Bryant served as the Global Infrastructure Director for Resolution Performance Products LLP, a coatings industry leader and a spin-off of Shell Chemical. While at RPP, Mr. Bryant managed a global IT organization operating over thirty locations in twelve countries.
Mr. Bryant completed the CIO Institute program at the University of Texas in 2013. He completed his Masters of Business Administration in 2005 at the University of Phoenix - Houston Campus, where he graduated at the top of his class. Mr. Bryant completed his Bachelors of Business Administration at Texas A & M University where he specialized in Business Analysis and Management Information Systems.
Mr. Bryant lives in Katy, Texas with his wife and two sons. He enjoys traveling, cooking, and endurance road cycling.
BMC delivers software, services, and expertise to help more than 10,000 customers, including 92% of the Forbes Global 100, meet escalating digital demands and maximize IT innovation. From mainframe to mobile to multi-cloud and beyond, our solutions empower enterprises of every size and industry to run and reinvent their businesses with efficiency, security, and momentum for the future.
Brandi Johnson has over 10 years of digital marketing and product development experience. She is the Vice President of Marketing at Cloud Coach and Productivity Fox.
Carolyn Henry is the Director of Solutions Marketing for ZSolutions at BMC.
Carolyn has 10+ years of experience in Software & Mainframe systems starting from her early years at IBM as a technical writer for DB2 and IMS Tools. She has experience in management, sales, enablement, and marketing with Enterprise Content Management and Data Management software ranging across structured and unstructured data.
In 1983 Chad Reiber started in IT with AT&T as a developer of data generator software. From there he moved into the database arena as a database administrator for IMS, IDMS, and DB2. Chad has been working with DB2 since 1987. Chad began working for BMC Software in 1997 as a Software Consultant and primarily supports all aspects of BMC’s Mainframe products for the Northeast DB2 community.
Cheng Dong Zhao
Chengdong has been working in IT management field for more than 18 years, severing in IBM global service, HP service, Cisco consulting, etc in past years. Now he is principal value architect in BMC.
Chrissy Kidd is a Denver-based writer who specializes in making sense of theories and new developments in technology, science, and medicine. Connect with her at http://www.chrissykidd.com.
Christopher Perry is the Lead Product Manager for BMC AMI for Security. Prior to BMC, he served in the US Army in several cyber security roles including Expeditionary Cyber Company Commander, Technical Advisor to the Commanding General of Army Cyber Command, and Cyber Training Officer. He is a graduate of United States Military Academy and holds several certifications including Offensive Security Certified Professional + Expert (OSCP / OSCE), Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), GIAC Penetration Tester (GPEN), GIAC Certified Intrusion Analyst (GCIA), and GIAC Certified Forensic Analyst (GCFA).
Cris is the Principal Product & Marketing Manager for Mid-Market Solutions at BMC Software. The Mid-Market Solutions group specializes in providing software solutions for small to medium sized organizations including BMC Track-It!, a Help Desk and Asset Management solution and BMC FootPrints, an ITIL verified Service Desk solution. Cris holds a bachelors degree in Business Administration/Marketing from the University of Florida and has over 20 years of experience in the Help Desk and Asset Management software market.
Senior Manager, Solutions Marketing
With more than 19 years in technology product marketing and management, Criss Scruggs currently drives outbound marketing programs for Digital Business Automation including Big Data and DevOps initiatives at BMC. Additional areas of focus at BMC included solutions marketing for IT Service Management, IT Asset Management, and Mobile Device Management. Prior to BMC, Scruggs spent several years with other IT organizations focused on Systems and Applications Performance Management, VMware Management, and VoIP/Unified Communications Management businesses and several years in product management with Compaq/HP. Scruggs holds a master of business administration degree from The Jones Graduate School of Management, Rice University and a bachelor of arts degree in advertising from the University of Oklahoma.
Dan Hooper is the Practice Director and Lead Architect for BMC Customer Success in APAC. In this role, he directs enhancements to BMC Customer Success practices as well as assists customers with road mapping ' the art of the possible' with their current maturity levels and business requirements. Dan has over 20 years of IT operations and nine years of BMC toolset experience. Having built and operated data centres as well as composed the teams necessary to run them, he has unique insight in the usage of BMC technology to assist with broader multi-platform solutions. Dan’s expertise was cultivated through his passion for automation and ensuring that operations activities are simplified.
Prior to BMC, Dan held a number of positions in IT management and operations, as well as specialised in IT infrastructure purchasing and Disaster Recovery planning. Dan holds a BMC Certified Expert accreditation and is a graduate of BMC's Future Leaders program, along with an ITIL v3 Foundation certification. Previously, Dan also held certifications from industry leaders such as CISCO and HP.
Daniel Boyd is a Business Development Representative of ZSolutions at BMC Software. He helps connect customers with the right solutions for their digital business needs. Daniel is a recent graduate of the University of Houston with a B.A. in Psychology and minor in Professional Sales.
Daniel Liu is an Enterprise Architect at Oracle Corporation and co-author of Oracle Database New Features - by Rampant TechPress. A recognized Oracle expert and a frequent speaker at various Oracle conferences, Daniel has published articles with DBAzine, Oracle Internals, Oracle Technology Network, and SELECT Journal. Daniel has received SELECT Editorial Award for Best Article in 2001, he has been named Architect of the Week by the OTN in 2004, and has received Ken Jacobs Award in 2017. Prior to joining Oracle Corporation, he worked as a Senior Technical Manager at First American managing one of the largest and most complex database environment in the world.
David Cramer joined BMC in 2015 and serves as Vice President of Product Management for the Cloud/DCA business unit. Prior to BMC, David was head of product management for CA Technologies. During his tenure at CA, David was responsible for application delivery, cloud management, virtualization and Infrastructure automation solutions. Before joining CA, David held executive positions at AlterPoint, Motive, NetSolve, and Nortel Networks. David’s focus is on Continuous Delivery, Cloud Management and web scale IT. David received his MBA from Southern Methodist University and a BS in Finance from Georgia State University.
Dave Schipper is a lead product manager at BMC Software responsible for the BMC Subsystem Analyzer for zEnterprise (Subzero) and the BMC Database Solutions for IMS. As product manager, Dave works with customers to understand their needs and uses that information to set product directions and prioritize new product capabilities as he interfaces with the development teams. Dave has over 30 years of experience with mainframe systems and has been in product management for over 20 years.
Dave has Bachelor of Science degrees in Computer Engineering and Applied Mathematics from the University of Michigan as well as a Master of Science in Computer, Information and Control Engineering from the University of Michigan.
David Schmidt is a Principal Solutions Marketing Manager responsible for Cognitive technologies and Enterprise ITSM solutions. As part of the BMC Digital Service and Operations Management organization, Dave brings over 20 years of high tech marketing experience in delivering customer-driven, compelling solutions to the worldwide market. Prior to joining BMC in 2017, Dave held various marketing and technical evangelist roles at Intel, NVIDIA and Silicon Graphics. He holds a bachelor’s of science degree in Journalism from the University of Colorado at Boulder.
Deepa Bhat holds a Bachelors degree in Computer Engineering from Goa College of Engineering. She embraces changes fearlessly and strongly believes that “Where there’s a will, there’s a way”. In the past, she’s worn the hat of a hardware engineer, lecturer, instructional designer, and technical writer. Currently, she works as a senior UX designer in the Digital Service Operations vertical at BMC. A mother of a teenager, she is a sports enthusiast by heart and loves cooking.
DiAnna Huntsman is the North American Practice Lead for BMC’s Applications Managed Services. In this role, she is responsible for developing practice delivery strategies, methodologies, scoping, enablement, corporate alignment, and service offerings.
DiAnna has over 25-years’ experience in operations as well as 14-years of global managed service and service delivery experience spanning the financial services and tech industries. Her primary expertise is leading managed services teams and building service delivery capabilities to achieve best-in-class service and enhanced performance. She has worked in most phases of the application lifecycle, from concept and requirements, to deployment and support, with emphasis in ongoing support and service.
Prior to BMC, DiAnna served as Principal and Global Services Delivery Manager for Microsoft’s Advertising Operations business and leading the Global Helpdesk supporting Microsoft’s Enterprise business processing platform. Earlier in her career, DiAnna spent 23 years in the Financial Services industry running credit card operations for Citibank and Toyota Financial Services. DiAnna holds a BS in Business Administration from the University of Phoenix, is ITIL® Foundations Certified, is a certified Six Sigma Blackbelt and Master Kaizen Coach.
Dirk Braune is Director Education Development for BMC Software responsible for course offering strategy and definition as well as the complete development of all education contents. Before BMC, Dirk was responsible for PTC University EMEA including all sales, deliveries and operations of the company’s education business (PTC is a CAD and process software vendor).
Prior to PTC, Dirk led the overall learning portfolio for Alcatel-Lucent with 4,000+ courses, the training pricing plus all customized deliveries. While at Alcatel-Lucent, he led the customer training as Director for Alcatel-Lucent and later was named Vice President for learning development and strategy of the Enterprise Division of Alcatel-Lucent.
In his 13 years for Genesys (a contact center software vendor), Dirk was VP of Genesys University for five years and sat on the global education team. His earlier work at Genesys also included the management of the German and European training teams.
Over his 20-year career in the IT and learning industry, Dirk has worked with and in international companies and teams as project manager, instructor and manager, including subsidiaries of Siemens and HypoVereinsbank/UniCredit.
Dirk has also served on the CEdMA Board of Trustees for several years as Programs and Services Trustee.
Dirk holds a Master in Psychology from Ludwig-Maximilians-University in Munich.
Don began his career with IBM 35 years ago and has served in a wide range of roles during that time including CEO positions with Tonic Software and NEON Systems. He currently serves as BMC's VP of Z optimization.
Assistant Director, Service, Configuration and Continuity Management, George Washington University
Donna Hill possess more than 11 years of managerial and leadership experience in higher education. Within her higher education experiences, she has managed operational support units, customer service and support centers and planned and implemented classroom and administrative systems planning, support and upgrades. She successfully delivered several BMC Remedy ITSM projects including major version upgrades, transitioning from on-premise to Remedy OnDemand, implementing BMC Discovery to extend GW’s CMDB, implementing Digital Workplace and SmartIT, guiding transition from a standalone to Remedy ITSM integrated Knowledge Base and piloting a virtual agent solution ‘Martha’ through Digital Workplace Advanced. Her education and experience also include: electronics engineering, marketing, finance, credit management, business operations, program management, disaster recovery, business continuity planning, change, configuration and information technology service management.
In her current role as Assistant Director of Service, Configuration & Continuity Management, Ms. Hill directs service management processes, support tools, organizational change and maturation as well as disaster recovery and business continuity planning for the Division of IT supported core administrative services at the George Washington University (GW). In execution of her duties and leadership, Ms. Hill promotes staff development and mentoring, as well as nurturing a culture of organizational change, accountability and operational excellence within the Division of IT Service and Contracts management team. Ms. Hill holds an AAS in Electronics Engineering, a Bachelor in Business Administration and is a current Masters of Business Administration candidate.
Duane Wente is an IMS Consultant with extensive BMC Software and prior customer experience. He has helped many large BMC customers over the last 20 years understand, implement, and exploit BMC IMS solutions. He has worked with accounts on IMS discovery, disaster recovery, database performance, and tuning engagements.
Prior to moving to the Software Consulting organization Duane was involved in many successful IMS product development projects. These projects included IMS database compression, IMS database reorganization, IMS backup and recovery, and IMS fast path solutions. These research and development efforts spanned a 13-year period.
Duane holds a Bachelor’s in Management Information Systems from the University of Houston.
Eric Anderson is a life-long technologist who specializes in Cybersecurity, Cloud and Datacenter automation. He has over 25 years of experience in IT management and software development across a wide range of industries. He has been involved in, and researching the cybersecurity industry since the late 1990s.
Eric Lazerson leads Acuity Inc.’s Business Service Management (BSM) practice. Leveraging industry best practices and more than 20 years of experience, he helps Acuity’s clients align enterprise IT with business objectives – realizing measurable results from IT modernization and transformation initiatives.
Flora Tramontano Guerritore
Flora Tramontano Guerritore, Lead Solution Marketing Manager at BMC in Rome, Italy, drives Solution Marketing efforts for solution messages and positioning, products, sales plays, and use cases that support the Digital Business Automation marketing program. With deep domain expertise and staying current on key industry trends and hot topics, Flora applies her mindset to understand customer goals and the value they can derive from Digital Business Automation solutions. Flora built her technical foundation in IBM, working in various roles in engineering, software development and customer support. Prior to joining BMC, Flora served for 10 years as the Worldwide Product and Offering Manager for IBM’s z/OS and distributed Workload Automation products, directing key technical and marketing tasks, which included business analysis, product roadmap and strategy, as well as the development of messaging, collaterals, and content delivery at customer briefings and events.
Gabe is the Solutions Marketing Manager for BMC’s Digital Business Automation division. He manages the development of marketing content, event execution, and customer reference and AR/PR activities. Gabe has over ten years of experience in marketing and communications for a variety of industries and is a graduate of Lamar University.
Gary Bersh is a Senior Education Services Manager at BMC Software, Inc. As part of the Customer Success organization, Gary partners with customers to develop education programs that support successful implementations and long-term sustainment of BMC solutions.
Gary has over 20 years of experience in consulting with Fortune 1000 companies on how to best leverage learning technology and design to help achieve business objectives. His prior roles were with leading enterprise software companies including as BEA Systems and Oracle. In addition, Gary helped build sales teams for a variety of learning technology startups.
Gary holds a Bachelors degree in Marketing from Michigan State University and a Masters of Adult Education from National Louis University.
George Kaempf joined BMC in 2012 with the charter to drive BMC’s transformation to a user-focused company delivering world-class User Experiences for our product lines. George Leads the UX program at BMC leading design projects grounded in extensive user research and testing for high-priority products. His passion lies in making our users’ lives better by delivering effective and engaging products and creating value for the business by delivering value to our users. He brings more than 25 years of experience to BMC with a breadth of understanding in consumer software products and enterprise software as well as IT.
Gomati Mahabal is currently a Customer Success Manager in ESO Strategy and Operations. She specializes in product innovations and solutions that solve customer and partner business challenges. She manages the software product life cycle end to end from inception, through engineering design and development, product management, to service and support.
She interfaces with customers and partners to provide high-touch relationship development and education. Throughout her 16 years in IT, she has been in a range of roles from Developer, Program Management Office (PMO), Program Manager, and Product Leader.
She has a Master’s Degree in Computer Applications and cross industry expertise in Automobile, Telecom, and R&D. She is a core member of the Women in Technology (WIT) group for BMC India with personal and professional interest in promoting diversity and inclusion and women networking events.
Harit has over 25 years of experience working in the IT industry. His work experiences span across countries like India, Singapore, China, Japan, Hong Kong, and the USA. He has worked in various capacity as technologist developing the cutting edge software and as a manager. Harit has been with BMC for 2 years managing BMC’s Customer Support team in India.
Imran Khan is senior vice president of Customer Success at BMC Software, Inc. He leads the company’s Services and Education business, Services Sales, the Customer Support organization, and the Chief Customer Office function.
Previously Imran was senior vice president of global services and a member of the executive team at JDA Software. Imran’s 1,500-strong organization was responsible for providing consulting and strategic services to most of the globe’s top supply chains, with services accounting for a third of JDA’s revenue. Prior to JDA Imran was vice president for worldwide network consulting at Hewlett Packard where he was responsible for developing the industry’s leading networking consulting business.
Imran is a qualified accountant and holds a degree in business and finance from the University of Middlesex, United Kingdom.
Iulian Ursache is a Solution Engineer at BMC applying his experience to enhance customers’ DevOps experience through Control-M enablement. Iulian has a broad knowledge of Software Engineering, Project Management, Product Management, and Sales, with over 15 years of experience in IT Automation accumulated at Cybmeration, CA Technologies, Automic, and BMC. Iulian has an MSc degree in Computer Science and an MBA from Warwick Business School.
I serve as the Vice President of Digital Innovation for ITSM at BMC, and as such have a strong passion for technologies and strategies that bridge the historic industrialization of IT with a modern consumerized, user-centric IT experience. I have recently co-lead the innovation, development and go-to-market for our award winning, leading-edge app, MyIT, which empowers employees to take control of their IT experience. Previously, I was responsible for all technical marketing functions across BMC's Enterprise Service Management portfolio and was the Sr. Product Manager for BMC's Cloud Lifecycle Management solution.
Jason is a 20-year veteran of the tech industry with roles spanning across journalism and marketing. He's currently a strategic marketing manager at BMC.
G. Jay Lipovich is a Principal Product Manager for mainframe systems management and cost optimization at BMC Software. He has many years’ experience in the design and development of strategies and solutions for infrastructure and data management. This includes design strategy and performance evaluation for a mainframe hardware vendor; infrastructure performance consulting for industry and US government agencies; and design and development of strategies and solutions for infrastructure management solutions. He has published numerous articles in trade journals defining approaches to infrastructure performance management and cost optimization. Mr. Lipovich is ITIL Foundation and CDE certified.
- IT Director Business Intelligence
Jeff Gheen joined BMC in the winter of 2005. He leads a global data warehouse and analytics team that supports over 6000 employees and customers across the globe. Jeff has worked in the data warehousing and analytics space for over twenty-five years in many different roles. Prior to joining BMC Software, Jeff worked as an independent consultant implementing BI solutions for large financial institutions and as a Professional Services Director for a large BI vendor where he helped clients implement solutions across BI solutions across CPG, retail, and financial service organization
Jeff Piper is the Global Executive responsible for BMC Discovery solutions.
He has spent the last 10 years focusing on helping organizations transform to a service oriented approach through using ITIL, ITSM and ITOM solutions. He interfaces regularly with customers, BMC field sales, Research and Development and product marketing to help drive our go to market strategy for BMC Discovery.
Jeff has 24 years of experience across all facets of IT. He formed and led BMC’s 1st global team of sales specialists focused on IT Service Management. He was with BMC for 18 years and recently spent the last 2 years at Cherwell after rejoining BMC in 2017.
Jeff earned his Bachelors degree at The University of Southern California (USC) and currently lives in Colorado.
Customer Success Manager, IT Central Station
IT Central Station is changing the way enterprises spend $3 trillion annually on technology, through the power of crowdsourcing, peer content and product reviews.
Jeremy has over 12 years of mainframe technical experience, with 5 of those focusing specifically on Mainframe Cost Optimization. He has served as a technical resource, Product Manager, and now as a Product Account Executive at BMC Software. He regularly speaks on MLC topics for customers, at SHARE and in IBM Systems Magazine webinars.
Jill Perez serves as the producer of the BMC Run and Reinvent podcast and chief of staff to Allison Cramer, head of strategic marketing and thought leadership for BMC. Jill manages the customer content marketing program, showcasing customers with some of the most innovative and inspiring stories that reflect the very best of BMC. Prior to BMC, Jill spent over a decade with CustomerCentric Selling® gaining extensive insight and experience into customer-centric marketing; before that she worked at Premiere Global Services (PGI), MCI WorldCom and with BMC Software as part of the original Remedy reference team. Jill earned her Master of Business Administration (M.B.A.) from Kennesaw State University’s Coles College of Business.
Jim Dee is a Corporate Architect in the Data Management organization in R&D at BMC Software. He is responsible for the technical content and integration of the DB2 for z/OS product lines. He has worked at BMC since 1990, mostly in DB2 Backup and Recovery, as a developer, product author, and architect, and has held his current position as Chief Architect since 2007. Prior to joining BMC Software, Jim worked at various employers in the IT industry for 16 years. He worked as an application developer, systems programmer, DBA, and vendor developer. Jim has a B.A in Mathematics with a minor in Computer Science from Queen’s University in Kingston, Ontario.
Joe is an IT professional with several decades of experience in the design, development, implementation, sales and marketing of enterprise solutions to Global 2000 organizations. Joe has been active in helping BMC products leverage new technology to deliver market-leading solutions with a focus on Workload Automation, Big Data, Cloud and DevOps.
Joe Hertvik works in the tech industry as a business owner and an IT Director, specializing in Data Center infrastructure management and IBM i management.
Joe owns Hertvik Business Services, a content strategy business that produces white papers, case studies, and other content for the tech industry. Joe has produced over 1,000 articles and other IT-related content for various publications and tech companies over the last 15 years.
Joe also provides consulting services for IBM i shops, Data Centers, and Help Desks.
Joe can be reached via email at email@example.com, or on his web site at joehertvik.com.
Joe Roush has managed information technology in a variety of roles in several different industries. After getting his start managing systems migrations in Banking and Manufacturing, he has spent the past 15 years providing IT services to small government and education. Joe currently serves as a senior IT leader in higher education, specializing in IT strategy and helping organizations understand the value of technology infrastructure in delivering organizational results.
John Barry has more than 20 years of Db2 experience, dating back to V5 of Db2 and every subsequent version since. He is currently the Principal Product Manager for the BMC Solutions for Db2. John is a regular speaker at area user groups around the world and has worked with Db2 installations to help them reduce cost and manage growing volumes of data through improved automation strategies for Db2 data management.
John Fulton brings more than 20 years of experience in Service Management (SM) with a focus on IT Asset Management (ITAM). For the last 15 years, John has been in SM Product Management; prior, he served as lead ITAM Consultant and Architect assisting customers with implementations and best practices. His certifications include ITIL Foundation Certification, IAITAM Certified Software Asset Manager (CSAM), and Pragmatic Marketing Certification for Product Management.
As Vice President of Strategy for ZSolutions Optimization at BMC Software, John leads the Product Management and Solutions Marketing teams for mainframe solutions. Prior to joining BMC in 1995, he spent 15 years in various IT technical, management, and consulting roles in the transportation and insurance industries.
Jon is a Lead Product Manager in the BMC Remedy ITSM Product Management team at BMC Software, focused particularly on the evolving toolset marketplace and innovative new solutions for service. He has 18 years of experience in ITSM.
Jonathan Adams is vice president and general manager of ZSolutions and Select Technologies at BMC Software, Inc. He leads product management and research and development for the company’s full suite of mainframe products as well as those in its Select Technologies portfolio including solutions for DB2, IMS and MainView as well as the MLC Cost Optimization suite. During Adams’ 20+ year career with BMC, he has led BMC to significantly improving product reliability and delivering new releases that target customers’ top needs. Adams began his career as a systems programmer for BellSouth Services. He received his bachelor’s degree from the University of Alabama and a master’s of business administration from the University of Alabama at Birmingham.
Joseph Feirouz is the IT Service Management (ITSM) Federal Practice Lead with BMC Customer Success. In this role, he oversees service delivery to commercial and US Federal government agency clients. As an expert in the ITSM space, Joe specializes in the process, design and deployment of enterprise level solutions. With more than 25 years of on-site client experience around ITSM, Joe has led significant system consolidation engagements and provided consultation to clients across a broad range of industries including energy, financial services, retail, technology, and manufacturing as well as various defense and civilian government agencies. He holds a Bachelor of Science in electrical engineering from the University of Rhode Island and is certified in ITIL and CompTIA Security+.
Joseph is a global best practice trainer and consultant with over 14 years corporate experience. His passion is partnering with organizations around the world through training, development, adaptation, streamlining and benchmarking their strategic and operational policies and processes in line with best practice frameworks and international standards. His specialties are IT Service Management, Business Process Reengineering, Cyber Resilience and Project Management.
Joy Su is the Director of Solutions Marketing in Digital Service Management. She joined BMC in 2016 and is passionate about helping enterprises transform with cutting edge technology. Prior to BMC, Joy led product marketing at Quicken and held brand and product marketing positions at Intel. She earned both her MBA and BS from the University of California – Berkeley, Haas School of Business.
Karanbir Wadhwa is a Cloud and Automation Consultant for BMC Customer Success. In this role, he is responsible for designing and developing software solutions for Systems Integrations, IT Process Automation, Cloud Computing, and Datacentre Automation around BMC technologies.
Karanbir has over eight years’ experience in IT service delivery. He has led professional services engagements for financial services organizations, IT service providers, and companies in other technology industry segments. He has expertise in most phases of the application lifecycle, from concept and requirements, to deployment and support, with emphasis in ongoing support and service. Karanbir is ITIL® Foundations Certified and holds certifications in BMC Cloud Lifecycle Management and BMC Atrium Orchestrator Professional.
Kelly is Principal, Solutions Marketing for BMC Helix Remedyforce. She has extensive experience in all aspects of marketing with an emphasis on product marketing and demand generation. Kelly has marketed a wide variety software products for the datacenter management and agile developer markets.
Ken Martin is the Transformation Practice lead with BMC Customer Success. He has over 30 years’ experience in selling, designing and delivering IT technology.
Ken serves a dual role as the leader of a transformation team and as customer-facing transformation consultant. He is responsible for developing practice delivery strategies, methodologies, scoping, enablement, corporate alignment, and services offerings. As a consultant, Ken performs transformational engagements for customers delivering roadmaps, value realization plans and IT operational models. For the past several years, Ken’s focus has been on financial, telecom, pharmaceutical and retail sectors.
Kirstie has been active in service management since 2000, working in a wide range of organizations, from primary industry to large government entities, across New Zealand and Australia. Kirstie has spent much of the past 15 years working at a strategic level as an ITSM consultant. She regularly takes on operational assignments to remember what it's like to be on the ‘coal face’ of service management, as this allows her to provide real and actionable advice as a consultant. Kirstie first qualified as an V2 ITIL Manager in 2004 and spent four years working as the Chief Editor for itSMF International from 2012 where she built a strong global network of service management experts. Kirstie is a member of the authoring team for the ITIL4 book - Direct, Plan and Improve, and a contributing author to the ITIL4 practice guides.
Assoc. Manager, Solutions Marketing
L’oréal has recently started with BMC working on web and social marketing for the Control-M product for BMC. She has over 10 years of experience in content marketing in a variety of industries, including oil and gas, health and fitness and the hotel industry. She enjoys storytelling, traveling and movies. L’oréal has a B.S. in Marketing from Johnson and Wales University in Rhode Island and an M.A. in New Media from Full Sail University in Florida.
Lillian Pierson, P.E. is a leading expert in the field of big data and data science. She equips working professionals and students with the data skills they need to stay competitive in today's data driven economy. She is the author of three highly referenced technical books by Wiley & Sons Publishers: Data Science for Dummies (2015), Big Data / Hadoop for Dummies (Dell Special Edition, 2015), and Big Data Automation for Dummies (BMC Special Edition, 2016). Lillian has spent the last decade training and consulting for large technical organizations in the private sector, such as IBM, Dell, and Intel, as well as government organizations, from the U.S. Navy down to the local government level As the Founder of Data-Mania LLC, Lillian offers online and face-to-face training courses as well as workshops, and other educational materials in the area of big data, data science, and data analytics.
Mark Gradwell is Area Vice President with BMC’s Customer Success Services organization leading the Global Transformation practice from the U.K. In this capacity, he directs the delivery of strategic services to help solve business problems and transform IT Operations’ ways of working that support ever-changing business requirements. Previously at BMC, Mark was responsible for establishing and growing the BMC Customer Success Management organization in EMEA and APAC. Mark has 18 years’ experience in the IT industry, helping customers drive value and achieve their business goals. Prior to BMC, Mark spent 11 years at Symantec on their Support leadership team where he managed support operations and partner programs. Throughout his IT career, Mark has cultivated a deep understanding of organizational change management’s importance in helping drive solution adoption, capability maturity and business outcomes.
Melissa Vega is a solutions marketing manager at BMC, where she is responsible for developing marketing strategy and messaging for BMC Helix Digital Workplace and BMC Helix Business Workflows.
Michael Met is a Vice President for Worldwide PreSales Center of Excellence and Customer Experience at BMC. He is a senior enterprise software executive with extensive experience in organizational transformation, brand awareness, software consulting, and value management across multiple industries. He is currently collaborating and creating cross-functional teams to drive strategic sales and thought leadership by turning ideas into thriving initiatives.
Mike Behne has been a mainframe professional since 1983. After starting in the U.S. Air Force and IBM, Mike has been with BMC Software since 1990. For most of that time he has worked on products supporting Db2, and has been the Solutions Architect for SQL Performance products since 2006.
Monica is Director of Solutions Marketing for IT Operations and AIOps solutions at BMC software. With over 14 years global B2B marketing experience in enterprise software across IT operations management, AIOps and cloud computing, Monica has worked with large and medium sized companies across the US, Europe, Middle East and Australia driving adoption and communicating the value of market leading IT solutions.
Muhammad Raza is a Stockholm-based technology consultant working with leading startups and Fortune 500 firms on thought leadership branding projects across DevOps, Cloud, Security and IoT.
As a product manager for BMC Remedyforce, Nikhil works closely with customers and partners to find market problems that can potentially be mitigated by solutions in Remedyforce. He has been an ITSM practitioner and business analyst in on-premises as well as SaaS environments. Additionally, in previous roles, he has been an analyst in business intelligence and marketing automation domains.
Nilesh has over 25 years of experience working in IT industry. His work experiences spans across the countries like India, Hong Kong and USA. He has worked in various capacity as technologist developing the cutting edge software, architect and as a manager. Nilesh has been with BMC for 14 years managing BMC’s enterprise application development and delivery for over 11 years before moving into his current role of Sr. Director of SaaS Operations. Nilesh’s passion is to build high performing teams to deliver world class customer experience for the SaaS users.
Paul is a lead product manager for BMC’s zSolutions and is focused on MainView automation products and Intelligent Capping. He has over 30 years of experience working with IBM mainframe systems and over 25 years building and managing systems management solutions in roles spanning software development and product management. Prior to joining BMC, Paul worked at software vendors including Candle Corporation and IBM Tivoli.
Phil has 30 years experience of Db2, starting work long ago in 1987 with Db2 Version 1.2. Since then he has worked with all versions, including Db2 12.
From his beginnings as a Db2 DBA for one of the largest users of Db2 at that time in the UK, through his time at PLATINUM technology, his almost 10 years as Senior Principal Product Manager at CA and through to his current position with BMC Software, Phil has always been a keen supporter of user groups and is a regular speaker at both vendor sponsored and independent events. His work with IDUG includes being a past member of the European IDUG Planning Committee, an inductee into the IDUG Volunteer Hall of Fame and now Board Liaison for BMC Software
Phil has been honoured by IBM as an Analytics Champion from 2009 to 2017
Phil is now Lead Product Manager at BMC Software working in support of their Db2 tools portfolio
In addition, Phil is a regular contributor to the IDUG sponsored
Db2-L discussion list
Pradeep Kumar is an accomplished SaaS/Cloud product manager with over 20 years end-to-end experience in building, launching, and, implementing category leader enterprise applications. As part of the BMC Helix IT Service Management product management team, Pradeep is presently leading the charge of developing next generation, cloud based, AI driven transformational service management for the multi-cloud enterprise and beyond. Pradeep has a special interest in cognitive service management, multi-cloud, and, DevOps for driving exceptional service for the enterprise.
Ram Chakravarti serves as the chief technology officer for BMC Software, Inc. In this role, he oversees BMC’s overall technology strategy, common architecture, corporate development, and shared services including user experience design, quality assurance, and cyber security.
Raphaël Chauvel is a Director of Product Management at BMC Software and has 20 years of experience in developing and marketing products in the areas of Data Center Discovery, IT Service Management, and Client Management. Raphaël is currently leading product management for BMC Atrium CMDB, BMC Helix Discovery, and BMC Helix Client Management. His team focuses on managing product strategy, ensuring product lifecycle aligns with customer and business needs, and that BMC and partners are enabled to these products. He joined BMC in February 2012 with the acquisition of Numara Software and currently resides in France.
President and CEO
Dick is President, CEO, and founder of RightStar Systems, a leading ITSM, and DevOps consultancy, and a Gold BMC Solution Provider. His passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction.
Dick brings RightStar more than 25 years of experience in building, managing, and operating technology companies, and over 35 years total experience in the technology industry. During his career, he has been responsible for leading national marketing and regional sales teams, and on many occasions has led and managed technical, consulting, and finance operations.
Dick is a frequent public speaker, and a graduate of Stanford University.
Rick Bosworth is a Director of Marketing at BMC Software, developing marketing, content, and growth strategies for IT SecOps solutions as part of the Security, Compliance, and Automation business. Rick has over 15 years of global product marketing and product management experience, defining and implementing go-to market (GTM) plans for high tech B2B solutions. A lifelong learner, Rick holds an MBA from The University of Texas at Austin and a BSEE from Texas A&M University. He enjoys travel, adventurous dining, and endurance athletics, especially triathlon.
Robby joined BMC Software in the summer of 1999 and has been involved with automation since 1995 in a variety of roles including: end-user, administrator, pre-sales consulting and marketing. For the past 7 years his primary responsibility is talking about the current and future state of automation and how Control-M can help deliver applications, and the business services they support, faster. Prior to 1995 Robby was a UNIX systems administrator in the Chicago area at companies in the energy, financial services and manufacturing industries. He has a Bachelor of Science degree in Computer Science from the University of St. Francis in Joliet, IL, and resides in northwest Alabama with his wife and 4 children.
Robert Blackhall, Product Development Architect for IMS System Administration products, has been with BMC since 1996, where he developed the Message Advisor for IMS and the AMI Data Extractor for IMS products. Before joining BMC, Robert supported IMS and other systems software at a telecommunications company for 16 years. Robert holds a BS in Computer Science from Wichita State University and a Masters in Management from Webster University. In his free time Robert is a cantor at his church and works with the Boy Scouts of America.
Robert Neave is a Co-founder, Chief Technology Officer and Vice President of Product Management at Nlyte Software. As a co-founder, Robert co-developed Nlyte, our industry-leading data center infrastructure management (DCIM) suite to address a need for solutions to help data centers make informed decisions for the planning and effective management of their assets and infrastructure. As Chief Technology Officer, Robert is responsible for developing new technology for Nlyte. As Vice President of Product Management, Robert is responsible for setting and driving product strategy.
Robin Reddick is a solutions marketer for BMC’s cloud operations solutions, which help organizations govern, secure and manage costs of their mutli-cloud environments. Robin joined BMC in 2010 with 20+ years of experience with infrastructure management software solutions.
Roger Hellman is a Director in Solutions Marketing and has many years of experience in Security, Automation, Discovery, and IT Service Management. During his career he has worked in Marketing, Sales, Product Development, Engineering and Finance. Roger enjoys working with our sales team and customers to help solve the challenges we all face together.
Ronnie Sapp has worked within companies Data Centers in many verticals (Retail, Energy, Transportation, Outsourcing and Consulting) as well as in the Software Vendor industry in his 38 year career. This has equipped him with a unique understanding of IT, and its processes, applications and supporting of Business requirements. He has a successful track record in design, management and optimization of field technical organizations in the software industry with the most recent 21 years focused and aligned to the Workload Automation space. Ronnie is a Sr. Presales Consultant Manager for the Workload Automation offerings at BMC Software.
Ryan Smith is the Solutions Marketing Manager for Db2 Solutions at BMC Software. Ryan has over 15 years of integrated marketing experience and has been with BMC for 5 years. He has experience across web, search, social, digital media and email marketing automation.
Saar is a seasoned tech engineering and marketing executive, and a big believer that in business people matter most. He has spent his career transforming business outcomes and empowering brilliant people to do amazing things. He currently serves as vice president of strategic marketing at BMC.
Sandra Duncan is a Senior Manager of Web Strategy at BMC. Her previous experience includes marketing management positions at Intel Corp. and Trend Micro. She has a bachelor's degree from University of California Davis and an MBA from Santa Clara University.
Sanjay leads the BMC Global partner ecosystem and brings a depth of channel knowledge from previous roles at IBM, SAP, and BroadVision. Value Added Resellers, ISVs, and Alliances are all managed under the BMC partner ecosystem.
Sara Happe is the Lead Solutions Marketing Manager for BMC Automated Mainframe Intelligence (AMI). Sara has a background in management consulting, investment banking, and tech marketing. Prior to joining BMC, Sara was a marketing strategist at Intel supporting products from the data center to the edge. She earned both her MBA and BA from University of California – Davis, Graduate School of Management.
Saurabh has 14 years of experience in mainframes, Db2 for z/OS administration, managing product development, quality assurance, SQL Performance and team/people management. Currently he is working as Manager – Product Development in Db2 administration area at BMC software India. Earlier in his career, he worked for the organizations like Defence Research Development organization(DRDO), Tata Consultancy Services(TCS), NSDL(National Securities and Depository Ltd.) and HSBC at various roles. In addition, Saurabh has explored data wrangling with Python/MongoDB, DevOps practices, Mainview, MATLAB, Artificial Neural Networks/Fuzzy Logic etc. He is also a SAFe 4 certified Scrum Master and practitioner.
Scott Davis is a Client Transformation Architect with BMC Customer Success Services. He has more than 30 years of experience within the IT Industry. For more than ten years, Scott has concentrated on Digital Service Management (DSM) product development, services, and strategic advisory consulting.
In his transformation architect capacity, Scott advises C-Level Executives for multiple Fortune 100 customers in the energy, insurance and other industries. He offers strategic guidance across a range of digital solutions from IT Service Management, IT Portfolio Management, Asset and Configuration Management, Automation, Security, Cloud and DevOps to Performance and Availability. Scott's applies his background with strategic transformation and program expertise to industry leaders looking to deliver high-value outcomes.
Sean Berry is a Solution Evangelist in BMC’s Security, Compliance, and Automation group, responsible for BMC’s SecOps Response Service and BladeLogic Server Automation. He has more than 15 years of production operations, consulting and automation experience, including everything from e-commerce, insurance and software development. He has passion for the success of his customers, and has done everything from professional services and pre-sales to customer engineering. In his occasional free time, he transports rescue dogs by air and land, and experiments with lasers, molten plastic, and mode 2 computing.
Serena Lambiase is currently the Lead Product Manager for BMC Helix Client Management. In this role, she builds and manages the product backlog and roadmap based on corporate strategy and input from customers, partners, and industry analysts.
Ms. Lambiase has worked with service management software since 2001, when she started with Network Associates. Prior to this, she built her experience around the sales and marketing of technology products at companies such as Lucent Technologies and Dell Computer Corporation.
Ms. Lambiase holds a Bachelor of Science from the University of Texas at Austin, a Master of Business Administration in Global Management from the University of Phoenix and two patents (6862581: Patch distribution system, 6859793: Software license reporting and control).
Shrikant is Manager in BMC IT and has been working with BMC for 10 years. He is responsible for managing the IT operations using BMC TrueSight Operations Management. Shrikant has broad experience and knowledge with BMC's Digital Service Operations Products. His primary role is to help IT and business team by delivering the end-to-end performance monitoring and event management. Shrikant has been key contributor for BMC IT to enable the high quality digital services and value cases efficiently and effectively. Shrikant holds Bachelor’s degree in Engineering and he is strong believer in the power of positive thinking in the workplace .Shrikant enjoys playing cricket but can also be found on long bike rides with friends.
Stefanie Scott is the Lead Solutions Marketing Manager, BMC AMI for Security at BMC Software. Stefanie has over 25 years of experience in leading technology marketing and education. At CA Technologies she was Director of Marketing for Global Education and Senior Marketing Manager for the CA ArcServe line of business. At Intuit, Stefanie lead the content marketing and demand generation for TrackIt (now a BMC solution). Additionally, she has lead marketing efforts for AchieveGlobal’s Professional Sales Skills (PSS) Line of solutions for Fortune 100 clients and been a Category Marketing Strategist for the Southeast United States leading grocer, Publix Supermarkets. She has an MBA from the University of Tampa and BS in Marketing from Northern Illinois University.
Stephanie Grubbs is the Solutions Marketing Manager for BMC Software’s mainframe cost optimization offerings. Stephanie has over 7 years of experience in software consulting, program management, and marketing.
Stephen likes to consider things from a different angle. Working the BMC DSM Product Management group since 2013 and prior to that being a BMC customer running large implementations Stephen has ownership of the BMC Helix CMDB, working with customers and partners Stephen works to ensure that our CMDB is ready for new technologies and approaches to working keeping abreast of the new needs that come from the rapid pace of change in the technology space. Always striving to ensure that business value is realized from technology shifts and making sure the business drivers are considered first and foremost leads to Stephen having a unique perspective on technology in the business world and not technology for technology’s sake.
Steve joined BMC Software in December of 1997 and has been involved with Oracle since 1995 in a variety of roles including: programmer, oracle developer, oracle dba, oracle application system administrator, oracle application manager.
For the past 8 years his primary responsibility is administering and upgrading Oracle Application system to Oracle 11i and R12.2 and how Control-M/Control Self Services can help automate Oracle application and database code moves, Oracle Application Instance Refreshes, Oracle User Password Reset, Oracle Application Business Continuity Exercise and other routine operations. Prior to 1997, Steve was an Oracle Developer/programmer and working as a consultant in Lockheed Martin in Houston Nasa area.
He has two Master degrees, one in Computer Science and one in Physics, and currently resides in the southwestern part of the Houston with his wife. Steve has two college children.
Steven Solomon is a Lead Product Manager for Mainframe Cost Optimization products at BMC Software. Steve has been working with software development on IBM Z platforms for more than 30 years and has been the Product Management leader for more than a dozen mainframe software products. His specialty focus areas are Mainframe Software Cost Management, DevOps, Mainframe Software Development, and Enterprise Change and Service Management. Mr. Solomon is ITIL Foundations certified, is a Certified Scrum Product Owner, and Certified Scaled Agile Framework SAFe Agilist.
With over 13 years of experience, Sunil specializes in cloud architecture, Server Management & Automation, Enterprise Backup & Recovery, Networking, Virtualization and Storage. He currently serves as Lead Engineer at BMC, focused on understanding the needs of customers requirements, technology disruptions, and is inclined towards simplifying solutions through innovation.
Sushan Bhattacharjee is a Product Manager at BMC Software, building and nurturing a product which helps enterprises to enforce cloud security and governance and help accelerate their cloud adoption journey fearlessly. Sushan has over 12 years of experience in IT automation spawning across DevOps, Cloud automation and Security. He is a Certified Product Manager (CPM®, AIPMM) and holds an MS degree in Physics from Indian Institute of Technology, Delhi. Apart from his quest to create valuable products, he enjoys travel, trying new cuisines and star gazing.
Tarun Kumar is a Senior Consultant with BMC Global Services. He is an expert in the design and deployment of enterprise level solutions, system and data migration strategies as well as custom application development. He has more than ten years of progressive IT experience that spans multiple disciplines and industries. Tarun is responsible for scoping, developing, enabling and delivering Remedy and other integrated Digital Service Management applications. He also leads engagements developing roadmaps, value realization plans and IT Architecture and delivery program plans. For the past several years, Tarun’s focus has been on the IT Service Management suite and Application Managed Services. He has a wealth of experience in integrations, analytics, asset management and Remedy.
Tom Barry, Sr. Manager Technical Support at BMC, has 15 year’s experience in Db2. Tom has held various roles including International Finance Manager, Manager of QA, and eventually Manager of Technical Support at CDB Software, Inc. Tom has been a leader in Technical Support since joining BMC in 2015. Tom holds a BA in Economics with a concentration in Business from the University of Dallas.
Tom Baudry is an Area Vice President at BMC Software with extensive understanding of the practical aspects of deploying technology to drive business outcomes. He currently focuses on driving customer value realization and business benefits through people, process, technology and data. Tom has over 30 years’ experience deploying technology-based business solutions in creative ways while ensuring alignment of technology with an organization’s culture and business needs. Prior to joining BMC, Tom spent two years as an IT Director responsible for business applications. Tom’s background includes 11 years leading national and global captive services teams implementing SFA and CRM solutions across multiple industries including finance, energy, technology and healthcare. His experience also includes three years as a product manager during which he launched a customer advisory board at the C-level.
Olatoye is a Certified Kubernetes Administrator and experienced DevOps/Platform engineering Consultant with a demonstrated history of working in the Information Technology and Services industry.
Vidhya Srinivasan is the Head of Marketing for the Service Management Business Unit. Prior to BMC, Vidhya was at ServiceNow where as a Marketing leader she led Community and Digital strategies. She built a vibrant customer, developer and partner ecosystem and drove customer acquisition, adoption and retention strategies and programs. Vidhya has held various leadership roles driving Platform, Product Management and Customer Engagement strategies at Cisco and Sun Microsystems. She holds a Masters in Information Systems and an MBA. Her passion includes customer experience, digital engagement and advocacy.
Lance Wallace is a Transformation Architect with BMC Customer Success assisting US civil and defense agencies as well as commercial clients. He brings 20+ years of process and methodology expertise to providing leadership, guidance and solutions to complex business and IT problems involving IT service management, compliance and cybersecurity. He has established multiple Portfolio Management Offices (PMO), IT Business Management Offices (BMO), Service Management Offices (SMO) and process teams across many industries.
Previously as a Chief Technology Officer (CTO), Lance developed the itDNA Process Model combining multiple IT management frameworks, architectures standards and methodologies into proven business-aligned and value-focused IT service solutions in a robust operating model. He has led many transformation, service portfolio management and operational excellence programs optimizing organizational change and improved value realization. Lance has received multiple industry awards and holds multiple certifications including: Certified ITIL® Expert, Certified ISO/IEC 20000 Consultant, Certified Information Systems Auditor and a Cybersecurity Certification from MIT.
Will joined the Control-M team in September, 2012, as a Sr. Product Manager.
Prior to BMC, Will was a product manager at Symantec within their Endpoint Management and Mobility organization. He was with BMC for six years prior to that as part of the Remedy acquisition, and managed teams within both Customer Support and IT. Will has an MBA from the University of Kansas, as well as undergraduate degrees in Journalism and Spanish.
Zach Warren Senior Software Engineer, IT Unum | Starmount | Colonial Life Zach has 19+ years of experience as a Control-M Administrator with in-depth knowledge of versions 2.24 to v19. He spent 11 years in outsourcing (IBM and ACS) and provided primary administrative support for a large number of Control-M sites. He’s performed countless installations and upgrades on various platforms, supported disaster recovery, and heavily automated many manual tasks related to Control-M.
Zach has also had the opportunity to work with BMC developers on the initial buildup of Control-M Self Service and Application Integrator. He’s always performed both roles - scheduler and admin which has been an advantage in creating highly complex scheduling scenarios to support the business.
Zisse Hanfling Mueller
As a member of the IT Central Station team, Zisse applies her creative passions and organizational skills to connecting enterprise technology professionals with IT Central Station’s most helpful user reviews. With a degree in communications and graphic design, she enjoys working in the professional enterprise technology space.