Author - Stephen Watts

IT is a rapidly changing industry, and as support structures change the way we communicate, support...

The enterprise service desk is an important resource impacting businesses today. It garners global...

The business world is somewhat notorious for its tendency to use confusing buzzwords and industry...

The modern business world is embracing Agile practices to help them navigate the treacherous waters...

Everything changes. The only constant in the universe is change. There’s a reason there are so many...

Yet Another Service Management Model, or YaSM, if you will, is an amalgamation of processes...

Operating a business has never been a simple task. Modern advancements provide the chance for...

Throughout our blog, we’ve talked a lot about a number of frameworks that can be applied with...

We live in a digital age where people expect immediate results and instantaneous change. Technology...