Stephen Watts

Stephen Watts

Stephen is based in Birmingham, AL and began working at BMC Software in 2012. Stephen holds a degree in Philosophy from Auburn University and is currently enrolled in the MS in Information Systems - Enterprise Technology Management program at University of Colorado Denver.

Stephen contributes to a variety of publications including CIO.com, Search Engine Journal, ITSM.Tools, IT Chronicles, DZone, and CompTIA.

What is Ransomware as a Service? RaaS Explained

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Software is shifting away from locally-installed apps to Software as a Service web applications that run in the cloud. Criminals are cashing in on this trend, which has led to the creation of Ransomware as a Service (RaaS), a growing threat to business. RaaS refers to various online malware exploits that bad actors can use to attack the IT … [Read more...]

Getting Started with Governance and Compliance for AWS

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As organizations accelerate innovation in the cloud, security and compliance become increasingly complex. Among its many benefits, the Amazon Web Services (AWS) ecosystem offers end users assuredness that governance principles are being upheld and risks associated with operating on the cloud are minimized. However, enterprise leaders are still … [Read more...]

What Exactly Does a System Architect Do?

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The system architect role is vital to the successful definition, design, delivery, and support of any IT project. A system architect analyzes and recommends the right combination of IT components to achieve a specific business, department, team, or functional goal. They objectively analyze desired processes and outcomes and advice on the right … [Read more...]

Top 17 Digital Transformation Books for 2018 and Beyond

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CIOs face a number of challenges when it comes to the concept of digital transformation or DX. And there is often immense pressure to launch big digital changes to gain a competitive advantage, for example, creating a roadmap to keep critical processes and technology current. All this must be done while laying the groundwork for an innovative, … [Read more...]

BMC’s Remedyforce Reviews and Ratings: The Ultimate Roundup

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Businesses depend on technology to gain a competitive advantage and deliver better solutions to their customers. Additionally, there’s even more pressure on IT service organizations to keep pace in an ever-changing business landscape. Many IT organizations, however, are struggling to meet these new demands because the technology and processes they … [Read more...]

BMC’s Remedy vs Remedyforce: What’s The Difference?

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Remedy and Remedyforce are two of BMC’s most innovate ITSM solutions. While there are some similarities in features and benefits between the tools, there are also some differences. In this article, we’ll explore some of the features, benefits, and differences of these groundbreaking solutions. Remedy Remedy is transforming service management … [Read more...]

How Customer Experience Strategy is driven by IT

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Your business success depends on keeping your customers happy; IT Service Management (ITSM) gives you the technology and systems to achieve that goal. Delighting your customers means getting service management right. In this article, you’ll learn why ITSM is critical to enhancing the customer experience and growing your business. How IT Service … [Read more...]