What is Intelligent Swarming? Intelligent swarming is the idea that one support person will work on...
Author - Stephen Watts
Introduction to Zachman Framework
The Zachman framework was the brainchild of John Zachman in 1987, becoming a widely used approach...
Introduction to Knowledge Management
In today’s knowledge-based economy, the ability to manage knowledge becomes more crucial by the...
Introduction to Information Security Management
What is Information Security Management? Technology allows businesses to foster collaboration...
Introduction to Identity and Access Management
The complexity of modern IT systems cannot be overstated as things like machine learning, big data...
Introduction to IT Event Management
In ITIL, it’s a piece of the IT infrastructure management strategy. It includes monitoring...
Introduction to Capacity Management & Capacity Planning
When you practice capacity management in your digital enterprise, you are quite literally managing...
The IT Skill Gap Explained
Both employees and leaders in the IT field are familiar with the IT skills gap. For digital...
Container Management Platforms: Which Are Most Popular?
Although containers have been used by companies like Google since 2006, their broad use began in...
Whatever happened to SMAC: Social, Mobile, Analytics, and Cloud?
If you could wind the clock back a handful of years to 2014 or 2015, the latest, greatest thing...