Digital forensics and incident response is an important part of business and law enforcement...
Author - Stephen Watts
Introduction to Digital Outcome Management
Digital outcome management is a cornerstone of business for companies learning how to be successful...
SPOC: Why a Single Point of Contact is Critical for IT Support
IT is a rapidly changing industry, and as support structures change the way we communicate, support...
Leading vs Lagging Indicators: What’s The Difference?
Key performance indicators (KPIs) are values that measure an organization’s success at meeting its...
Introduction to the Enterprise Service Desk
The enterprise service desk is an important resource impacting businesses today. It garners global...
Changes Types: Standard vs Normal vs Emergency Change
The business world is somewhat notorious for its tendency to use confusing buzzwords and industry...
Role of the Project Management Office (PMO) in an IT Organization
The modern business world is embracing Agile practices to help them navigate the treacherous waters...
Introduction to ECAB: Emergency Change Advisory Board
Everything changes. The only constant in the universe is change. There’s a reason there are so many...
What is YASM? Yet Another Service Model Explained
Yet Another Service Management Model, or YaSM, if you will, is an amalgamation of processes...
Introduction to Business Process Management (BPM)
Operating a business has never been a simple task. Modern advancements provide the chance for...