A maturity model is an instrument that evaluates the current position, strengths, weaknesses, and...
Author - Muhammad Raza
IT Support Models: A Comparison
In ITSM, a multi-tier support system has been the norm for decades. The classic tiered support...
Introduction to Information Security Management Systems (ISMS)
Every technology-driven business process is exposed to security and privacy threats. Sophisticated...
ITAM vs SAM: What’s The Difference?
In the last several years, IT asset management (ITAM) has become an increasingly vital topic—a way...
Mean Time To Resolve (MTTR) as a Service Desk Metric
The service desk is a valuable ITSM function that ensures efficient and effective IT service...
IT Salary Trends: The Complete Roundup
Salary trends provide valuable insight about the economy and career opportunities across...
Lewin’s 3 Stage Model of Change Explained
Change behavior—how humans accept, embrace, and perform change—is the core of modern change...
Changes Types: Standard vs Normal vs Emergency Change
The business world is somewhat notorious for its tendency to use confusing buzzwords and industry...
SRE vs DevOps: What’s The Difference?
Google was among the pioneering adopters of the DevOps SDLC methodology. The company scaled its...
Introduction to BYON (Bring Your Own Network)
Signaling traffic is increasing in corporate IT networks, making it impossible for a single network...