Business organizations of all sizes consume IT solutions, either as-a-service or purchased from...
Author - Muhammad Raza
Introduction to MTTD: Mean Time to Detect
DevOps teams rely on data-driven insights to establish and maintain an efficient SDLC pipeline. A...
The Role of The Strategic Framework for IT
Strategy is vital to a successful IT project. Your strategy should ensure the IT project aligns...
Service Level Agreement (SLA) Examples and Template
Most service providers understand the need for service level agreements with their partners and...
Enterprise IT Glossary
Welcome to the BMC Enterprise IT Glossary. We’ve rounded up some of the most popular technology...
Maturity Models for ITIL Processes and Functions
A maturity model is an instrument that evaluates the current position, strengths, weaknesses, and...
IT Support Models: A Comparison
In ITSM, a multi-tier support system has been the norm for decades. The classic tiered support...
Introduction to Information Security Management Systems (ISMS)
Every technology-driven business process is exposed to security and privacy threats. Sophisticated...
ITAM vs SAM: What’s The Difference?
In the last several years, IT asset management (ITAM) has become an increasingly vital topic—a way...
Mean Time To Resolve (MTTR) as a Service Desk Metric
The service desk is a valuable ITSM function that ensures efficient and effective IT service...