The service desk is a valuable ITSM function that ensures efficient and effective IT service...
Author - Muhammad Raza
Service Level Agreement (SLA) Examples and Template
Most service providers understand the need for service level agreements (SLAs) with their partners...
SaaS vs. PaaS vs. IaaS: What’s the Difference and How to Choose
While a new era of artificial intelligence (AI) may currently dominate tech headlines, cloud...
What Makes Automation Intelligent?
When examining what makes automation intelligent, it is important to first differentiate between...
How AI-Enabled Root Cause Isolation Can Reduce Risk
Artificial-intelligence (AI)-enabled root cause isolation is an important component of the incident...
Combine AI and Observability for Predictable IT Service Outcomes
Business organizations are rearchitecting their IT infrastructure and applications to overcome the...
Cloud Compliance: Best Practices for Success
After years of experimentation, business organizations are adopting cloud computing at scale. They...
DevOps Metrics for Optimizing CI/CD Pipelines
DevOps organizations monitor their CI/CD pipeline across three groups of metrics: Automation...
AWS Management Tools: What’s Available & How To Choose
When cloud computing was introduced to the masses, new startups and innovative startups were among...
Protecting Your Data in the Cloud
People are routinely abandoning traditional file storage systems for modern, cloud-based systems...