The divide between IT and business is so culturally evident that it reads like a punchline to a...
Author - Chrissy Kidd
Creating a Service Desk Code of Conduct
A code of conduct is a concept that people in a certain team or social group agree to regarding...
What Is the Internet of Behavior? IoB Explained
In their strategic predictions for 2020, Gartner announced that the Internet of Behavior is...
Chatbot vs Virtual Agent: What’s The Difference?
Think about your customer service agents and sales teams. How much of their time is spent on...
TensorFlow vs Keras: Introduction to Machine Learning
In this Guide, we’re exploring machine learning through two popular frameworks: TensorFlow and...
Sustainable IT: Ways IT Can Be More Green and Why It Matters
Sustainability and IT are at odds. Server farms—the backbone of every internet search and every...
How (and Why) to Write a Great IT Job Listing
We can all agree that many job listings need a serious overhaul. Maybe a company you like was...
BMC Helix ITSM vs BMC Helix Remedyforce: What’s The...
At BMC, we specialize in supporting ITSM environments with innovative, modern solutions. Two...
BMC Helix ITSM Reviews and Ratings
When it comes to ITSM solutions, you have plenty of options. But we believe BMC Helix ITSM should...
How AIOps Powers ITSM/Service Desk
Does this sound familiar? A single disruption to service and your IT staff has to handle hundreds...