Most people probably have some idea about what a technical support engineer does. We’ve all gone...
Author - Chrissy Kidd
IT Support Levels Clearly Explained: L1, L2, L3, and More
As an IT service management provider, customers frequently ask about the various approaches to IT...
What is FinDevOps?
Proponents of DevOps tout key processes like continuous improvement and continuous release that...
Containers Aren’t Always the Solution
Heralded as the solution to so many programming issues, companies are embracing container...
Getting Started with Containers and Microservices for Enterprise...
In the world of software development, containers and microservices are getting a lot of attention...
What to look for on a DevOps Resume
Recruiting the right talent for your company is no small task, and it’s certainly never finished...
How to Secure a Server Room
With all the talk of artificial intelligence, developer strategies, and cloud technologies, the...
What Democratization of AI Means for Enterprise IT
‘Democratization’ can be a dirty word. Some folks hear it and conjure up long conference calls or...
Tracing vs Logging vs Monitoring: What’s the Difference?
Whether you’re a systems administrator or a developer, you’ll soon want to understand how your...
R&D and Innovation: What’s the difference, how they...
A commonly held belief in business is that investment in R+D leads to creation and innovation. By...