Digital_Enterprise_Management_700x400Saar Shwartz

Digital Enterprise Management – A New Paradigm

If you are anything like me, and chances are that you are, you no longer talk to people you don’t know. Sure, maybe it’s the result of the childhood lesson “don’t talk to strangers,” but the more likely scenario is that you have become accustomed to tapping a digital icon when you have personal business to attend to. The way I interact with service providers and retailers is vastly different than ever before. If I need to refill a prescription, I don’t call the pharmacy, I use the Walgreens mobile app. If I need to deposit a check, I use Chase’s mobile banking app. I can file insurance claims from anywhere, 24x7, using State Farm’s mobile app. I bypass the check-in counter at the Marriott using mobile check-in. And I don’t recall the last time I had to print a copy of my airline … [Read More]


Gartner Symposium ITxpo 2015

Customer expectations have become a powerful and disruptive force, prompting organizations to rethink entire business models. The need to deliver products and services faster than ever before, easily, anytime, anywhere, and on any device necessitates a new … [Read More...]

ITIL Guide

What Is ITIL Service Strategy?

ITIL® Service Strategy is the first of five stages of ITIL, a set of IT service management (ITSM) practices that focuses on aligning IT services with the needs of business. ITIL Service Strategy helps organizations understand a market-driven approach to … [Read More...]


Digital Workplace and the Consumerization of IT

In many organizations, the technology that employees use to get work done has been pre-defined by a centralized IT group. This technology is also typically a generation or two behind the best consumer experiences, and choice is severely limited. Additionally … [Read More...]

Empowering the Family with Digital Services

Empowering the Family with Digital Services

Charter Manufacturing is a steel and iron production and manufacturing company that was founded in the 1930s. Although we are a large company, we are a fourth-generation, family-owned business, and family ownership definitely influences our culture. We look at … [Read More...]

ITIL Guide

6 Benefits of ITIL

There are six high-level benefits of ITIL® that are achieved by aligning process areas with a desired business outcome. ITIL focuses on solving business issues rather than just improving IT capabilities. As a set of practices that imparts practical and … [Read More...]


BMC Engage 2015 Recap

This year’s IT Digital Transformation Conference was a huge success! Customers, prospective customers, partners, industry influencers, and employees from around the world gathered together at BMC Engage 2015 for a four-day IT Management … [Read More...]