In my conversations with customers about AIOps, I frequently hear concerns about maturity. Customers may believe, for example, they aren’t mature enough to implement analytics, or that there is a linear progression for AIOps capabilities and they must start from a certain point corresponding to their own maturity self-assessment. Oftentimes they say something like ‘I have to get X in place first before I can even think about Y’. Usually the “X” they are talking about is getting a handle on exploding amounts of events and alerts or unifying dispersed monitoring. I understand and empathize with their concerns. At the same time, I think that decades of ITIL training, with its rigid and regimented processes – reinforced by analysts and vendors – has made it difficult for all of us to see … [Read More]
