BMC Blogs - BMC Software

Gartner 2016 Magic Quadrant for ITSSM Tools

August 31, 2016 By Kayleigh Kannady

The 2016 Gartner Magic Quadrant for IT Service Support Management (ITSSM) Tools is now available. We believe that due to our enhanced solution capabilities and proven ability to execute, BMC was named a leader for the third year in a row! Free Download: Gartner Magic Quadrant for ITSSMDownload The Report IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This research profiles key vendors of enterprise ITSSM tools to help I&O leaders make better selections. In the Magic Quadrant report, Gartner provides detailed evaluations of 10 vendors. BMC Software is named as one of two leaders. Our position is based on the ability to execute and completeness of vision. We are very pleased that … [Read More]

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The Digital Business Transformation is Here – Ready or Not!

September 27, 2016 By Carolyn Henry

Today’s businesses are grappling with the continual onslaught of ever-growing data. The Internet of Things, proliferation of apps and data sources, the sheer speed of commerce, and the starburst effect that each digital transaction creates … [Read More...]

Shared Savings – The Single Best Way to Acquire Mainframe Software

September 27, 2016 By Tom Vogel

Today’s digital economy and turbulent climate of change is creating more challenges than we’ve ever seen. The perfect storm of rising customer demand for access to your applications is colliding head-on with tighter resource constraints and rising costs. How … [Read More...]

5 Key Performance Indicators for a High-Performance Service Desk

September 27, 2016 By Blaine Bryant

This is the third blog in our five-part series on “Delivering a World Class Service Desk.” In our last installment, we discussed three essential traits to look for in the people who staff your service desk. This time, we’ll talk about how you can track and … [Read More...]

The Importance of Knowledge Management in the Digital Enterprise

September 26, 2016 By Jon Hall

Why is Knowledge Management so important to BMC and to our customers, and why has BMC Remedy Service Management Suite’s Knowledge Management earned the highest ratings in 4 out of 5 Use Cases in Gartner’s Critical Capabilities for IT Service Support Management … [Read More...]

Virtual Reality CMDB: The Future of Service Management

September 26, 2016 By Collin Parker

Virtual reality (VR) is one of the most promising technologies for the ongoing evolution of service management. Here at Cloudaction, we’re looking out five to 10 years to imagine how VR can be a game changer for Remedyforce users. The area where VR could … [Read More...]

Five Ways to Provide a World Class Service Desk Experience

September 23, 2016 By Blaine Bryant

This blog is the first in our five-part series on “Delivering a World Class Service Desk.” In subsequent blogs we’ll explore key elements of success including providing hiring the best candidates, measuring the right things, knowing when to outsource and … [Read More...]

How to Hire the Right People for Your Service Desk

September 23, 2016 By Blaine Bryant

This is the second blog in our five-part series on “Delivering a World Class Service Desk.” In our last installment, we discussed five ways to deliver a great experience for users. This time, we’ll talk about how you can identify the people best able to … [Read More...]

How Hadoop & Workload Automation Make FRTB Compliance More Manageable

September 22, 2016 By Alana Frailey

When regulation increases so does the need for automation. Otherwise, the cost of compliance and risk of violations become unsustainable. The upcoming Fundamental Review of Trading Book (FRTB) requirements provide an excellent example of how enterprises can … [Read More...]

Bringing the Private Cloud to the Public Sector

September 20, 2016 By Wout van Wijngaarden

People don’t often associate government with entrepreneurship. Within the Dutch government’s Ministry of Economic Affairs, however, we are taking an entrepreneurial approach to technology. We are driving a digital transformation that will dramatically enhance … [Read More...]

Jiving with Java 2: BFF Java and the Mainframe

September 19, 2016 By Jay Lipovich

The BMC 2016 Annual Mainframe Research of over 1200 mainframe professionals revealed that fifty percent of respondents are running Java on the mainframe in production, and two-thirds of those running Java indicated its use has grown over the past two years … [Read More...]

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