BMC Software
Ask the Expert: Is There Hope on the Service Desk Horizon?

Let’s face it, most service desks and IT departments have so much on their plate, it’s hard to innovate.  As Uber-like experiences change employees’ service expectations, many are getting left in the dust. With the quickening pace of change in cloud, SaaS, software, social networks, and physical-to-virtual assets – the modern service desk faces an exponential onslaught of data. You’ve heard the complaints and horror stories. It’s taking too long to resolve issues. There’s no continuity in service. The security of our technology stacks is threatened by shadow IT. But, there’s also hope. ITSM departments across the world are adapting and engaging employees deeper using SaaS technology, new processes, and streamlined service models. We recently discussed these challenges and new … [Read More]

FootPrints Reviews and Ratings

This post is part of a series on BMC product reviews. Be sure to check out the other post on Control-M Reviews and Remedy Reviews. BMC's FootPrints service desk is an ITSM solution for mid-size organizations that includes incident and problem management, … [Read More...]

How Much Is a Picture Worth?

Imagine you are Lead Counsel for a large insurance company and you find out that the images and recordings that you need for your important court case have vanished. Your CIO informs you that thousands of images, recordings and other vital data are lost! … [Read More...]

Control-M Reviews and User Ratings

This post is part of a series on BMC product reviews. Be sure to check out the other post on Remedy Reviews and FootPrints Reviews. BMC's Control-M solution, available on-premises or in the cloud, is a powerful digital business automation solution that … [Read More...]