SecOps_700x530_3Dominic Wellington

The real story behind security breaches: the SecOps Gap

The IT security news over the past year or so has been really bad. Sometimes it seemed that each day brought the story of yet another breach, every one bigger than the one before. According to a recent report, more than one billion records were exposed over more than 1,500 individual incidents. It can be difficult to explain how this can happen. After all, most of these breaches exploit known vulnerabilities for which patches have been available for some time. People outside IT operations ask, what is the hold-up? The experience most people have of patching is on their personal computers, where the process nowadays is fairly streamlined and usually painless. You turn on background patching, and you're done, right? So what's so hard about patching servers in a timely manner? Surely, … [Read More]

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Compliance is a process, not an event

…or at least, it should be A recent PCI compliance report from Verizon contains some interesting findings. It starts off with what seems like good news: compliance rates between audits are increasing, with an 80% increase in the number of companies being … [Read More...]

ITSM or ITIL: What's the Difference?

ITSM or ITIL? That Isn’t the Question

If you’re not sure whether you need ITSM or ITIL®, then I’m pretty sure you’re asking the wrong question. It’s not an “either/or” decision. IT service management (ITSM) is what you do to manage the services you deliver to your customers, even if you don’t … [Read More...]

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Who’s going to HDI 2015? BMC!

Where will you be March 24–27? The BMC FootPrints Service Core team will be at the HDI 2015 conference In Las Vegas and we’d love to see you there! HDI is the worldwide professional association and certification body for the technical service and support … [Read More...]