The Journey from ITSM to DSMRobin Purohit

The Journey from ITSM to DSM

In my first year at BMC, I’ve met with 100s of customers and have been amazed at the common passion they have to transform how IT services are delivered, managed, and consumed for a new digital future that is here now. In my previous blog on our new vision for the industry, Digital Service Management: A New Vision for ITSM, I contrasted how digital services are different from IT Services of the past. They need to be mobile-first, intuitive and intelligent, bringing contextual information to people based on who they are, where they are, and what they are trying to do. They provide automated self-service, crowd-sourced collaboration, and are continuously refined at high speed. Traditionally ITSM excellence was focused on benchmarking IT Service Management (ITSM) to industry gold … [Read More]

ChipRewards Q&A

Q&A with ChipRewards

As technology continues to become integrated into our daily activities, companies are finding ways to take advantage of that technology to improve our quality of life. ChipRewards is one of those companies. ChipRewards has taken on the challenge of combining … [Read More...]