NewVisionDSMRobin Purohit

Digital Service Management: A New Vision for ITSM

Human productivity in the age of the digital enterprise I have been on the road talking to hundreds of customers, and it seems nearly every company in every industry, geography, and size is actively thinking about how to become a digitally-oriented business. Every customer I meet with is now looking for a path to embrace the digital service revolution. This is not surprising when you consider what our friends at Capgemini and MIT Sloan are saying–companies on the forefront of digital transformation are 26 percent more profitable than their peer group. Digital services are very different from the IT services of the past. They are expected to be mobile and highly intuitive, but evolve at a speed and operate at a scale we have never seen in the traditional IT world. People need to be … [Read More]

The Journey from ITSM to DSM

The Journey from ITSM to DSM

In my first year at BMC, I’ve met with 100s of customers and have been amazed at the common passion they have to transform how IT services are delivered, managed, and consumed for a new digital future that is here now. In my previous blog on our new vision for … [Read More...]

ChipRewards Q&A

Q&A with ChipRewards

As technology continues to become integrated into our daily activities, companies are finding ways to take advantage of that technology to improve our quality of life. ChipRewards is one of those companies. ChipRewards has taken on the challenge of combining … [Read More...]