Kellyann Lanspa
Introducing ITSM + Multi-Cloud Discovery for the Mid-Market
BY Kellyann LanspaKellyann Lanspa

You already know how valuable your multi-cloud environment is for enabling innovation and agility while reducing cost and risk. Now you can get even more out of your hybrid infrastructure—higher service levels, fewer outages, better security—while simplifying and automating a broad range of IT service management (ITSM) and IT operations management (ITOM) processes. Remedyforce, our modern service management solution built on Salesforce App Cloud, now includes seamless integration with BMC Discovery. That’s exciting news for mid-market companies like yours. Intuitive and powerful, Remedyforce enables mid-market companies and enterprises to deliver innovative digital services that accelerate business success and drive increased customer satisfaction. BMC Discovery delivers deep visibility … [Read More]

Greatest Difficulties in Driving Digital Growth
BY Mike FlacheMike Flache

One of the greatest difficulties in driving digital growth is consistency. Your daily business must be geared towards digital growth for the long term. This is particularly challenging for managers and employees from traditional industries. Consistency may … [Read More...]

How Ready Are You For GDPR?
BY Roger HellmanRoger Hellman

Years ago, in preparation for graduate school, I had to take the Graduate Management Admission Test (GMAT). However, my typical study habits consisted of drinking coffee and pulling all-nighters just before a test, and I took the same approach when prepping … [Read More...]

What is Code Refactoring? How Refactoring Resolves Technical Debt
BY Stephen WattsStephen Watts and Chrissy KiddChrissy Kidd

We’ve all been there before: it’s time to add one last function into your program for the next release, but you don’t have the time to make it just right – organized, well-structured, and aligned with the rest of the code. Instead, you have to add the … [Read More...]

What is Consumerization of IT? The State of Consumerization of IT in 2018
BY Laura ShiffLaura Shiff

In 2005, Gartner pronounced consumerization "the most significant trend affecting IT in the next 10 years." Here we are over 10 years later, and while the buzz about the consumerization of IT may have since died down, the effects of it have not. Although … [Read More...]

Customer Experience: The Incredible Shrinking Outage
BY David SchipperDavid Schipper

Take a small outage and make it smaller. IMS is used to manage high volume, high availability transaction environments that involve everything from package tracking, to online banking, to airline reservation systems, and even health care management. Common to … [Read More...]

Applying Patches for Meltdown/Spectre Vulnerabilities
BY Cheng Dong ZhaoCheng Dong Zhao

Since January 2, 2018, Intel CPU's chip-level vulnerabilities Meltdown and Spectre have been made public by the media, with nearly unprecedented coverage. Yet, even after nearly a month of full industrial chain efforts to fix the vulnerabilities, there still … [Read More...]

3 Secrets to Driving Mainframe Success in 2018
BY Tom VogelTom Vogel

Avoid the big tax payment due. It’s tax season, and we’re all trying to optimize to ensure we don’t get hit with a big bill at the end of another year. If you’re like me, I try to aim for the big zero—meaning I don’t owe a large sum in April, but I also don’t … [Read More...]

How to Unify IT Service Management with Business Objectives — and Save $715,000 in a Single Year
BY Kellyann LanspaKellyann Lanspa

The value of cloud IT service management can extend well beyond enhancing and accelerating IT processes and initiatives. By integrating ITSM workflows with business processes and services, companies can improve efficiency throughout the organization while … [Read More...]

10 Things to Consider When Considering DevOps and Containers
BY Tina SturgisTina Sturgis

If you haven’t had a chance to read the latest Top 3 report from industry analyst firm Enterprise Management Associates (EMA) – ‘Ten Priorities for Container Management and DevOps in Production and at Scale in 2018’ – you should. It’s packed with powerful … [Read More...]

Trusting Automation in Db2 – You Already do Everywhere Else
BY Tom BarryTom Barry

Whether we realize it or not, automation is starting to drive our world as we know it. While you are reading this, think about all the areas of your life that you already use automation. Do you have a Roomba that cleans your house? Does your car have adaptive … [Read More...]