Stephen Watts

Stephen Watts

Stephen Watts is an IT marketing professional based in Birmingham, AL. Stephen began working at BMC in 2012 and focuses on creating best-in-class web content.

Top 21 Tech/IT Conferences of 2017

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Whether you are a CEO, developer, IT professional, customer, or simply an employee in the technology field, staying current on the latest tech and IT trends can be a job within itself. Technology is constantly changing, and if you want to be able to work with the best company or demand the highest salary, you must stay current and be able to prove … [Read more...]

Four P’s of ITIL Service Design

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Simply put, the four P’s of ITIL Service Design are: People Products Partners Processes We’ve seen it all before: a spectacular launch of a new product or an overdue upgrade. And then the complaints start coming in – key features not working, personal data compromised, or support limited in nature. Before long, the help desk is … [Read more...]

Microservices vs SOA: What’s the Difference?

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Microservices Architecture (MSA) and Service-Oriented Architecture (SOA) both rely on services as the main component. But they vary greatly in terms of service characteristics. SOA defines 4 basic service types as depicted below. Business services are coarse-grained services that define core business operations. They are usually … [Read more...]

BMC’s Remedy vs Remedyforce: What’s The Difference?

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Remedy and Remedyforce are two of BMC's most popular and powerful ITSM solutions. While there are some similarities between the tools' capabilities, there are many differences as well. This post will explore some of the differences and similarities between the two solutions by focusing on results-driven customer outcomes. Remedy ITSM Suite Remedy … [Read more...]

BMC’s Remedyforce Reviews and Ratings

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BMC’s Remedyforce is a modern Information Technology Service Management (ITSM) solution built on the Salesforce App Cloud. Remedyforce has powerful service desk and ITIL functionality, intuitive dashboards and reporting, and built-in social and mobile access. Because it runs in the cloud, there is no software or hardware to install or manage, … [Read more...]

6 Benefits of ITIL

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ITIL Guide

There are six high-level benefits of ITIL® that are achieved by aligning process areas with a desired business outcome. ITIL focuses on solving business issues rather than just improving IT capabilities. As a set of practices that imparts practical and strategic guidance for IT service management, the overall goal of ITIL is to improve the … [Read more...]

Top 5 ITSM Trends for 2017

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Forbes Insights, in association with BMC, recently published the results of a comprehensive State of ITSM survey. This report, titled “Delivering Value to Today’s Digital Enterprise: The State of IT Service Management, 2017” details the latest development and emerging trends in the world of enterprise service management. This blog post will … [Read more...]

Service-Oriented Architecture: An Overview

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There are few terms in the world of internet technology that have garnered as much attention as that of Service-Ooriented Architecture (SOA) and this is especially true with regard to web-based services. In fact, many of those involved in the software industry feel that SOA will eventually become the primary method in the application development … [Read more...]