icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown
BMC

Introducing BMC Helix for CSP

Critical intelligent service assurance solutions for exceeding today’s CSP requirements, with the scalability and modularity to grow.

Modernize experiences with intelligent service assurance

With over a decade of providing critical solutions for network operators, BMC Helix offers the modern, intelligent service and operations solutions that CSPs require to deliver the differentiated services vital to their customers and their business.

  • Intelligent service assurance that’s scalable and automated to quickly—and proactively—resolve service disruptions.
  • “Zero-touch” network operations management monitors, optimizes, and comprehensively operates worldwide infrastructure seamlessly, all from a single pane of glass to support fully automated, ‘closed loop’, and ‘headless’ operations.
  • Service quality management combines operational SLA targets, detailed analysis, interactive dashboards, and service analytics to provide valuable insights to all aspects of their services.
  • TM Forum Certified. BMC Helix for CSP features extensive API certifications for essential ecosystem integrations required for CSP market success.
TM Forum

Explore key features

Evolve Service Assurance

Evolve service assurance

Service assurance is the group of processes and capabilities that allow a Communication Service Provider to effectively identify faults in the network and quickly resolve these faults to minimize disruption to customer services. Given the complexity and scale of modern networks, service assurance also contains capabilities that proactively identify performance degradation or network malfunction before it disrupts service.

Increasingly, service assurance is moving towards a closed-loop and lights-out model where activities historically done manually and driven by AI/ML.

Enable Automation

Enable automation

“Zero-touch” network operations management helps CSPs monitor, optimize, and comprehensively operate worldwide infrastructure seamlessly all from a single pane of glass to support fully automated, ‘closed loop’, and ‘headless’ operations. Key BMC Helix features include:

  • Dynamic service modeling for CSPs offers 360-degree visibility into services, resources, and interdependencies including physical and logical network topology to support automated impact and common cause analysis of network faults or customer problems.
  • Lights out operations automates the creation, enrichment, assessment, and assignment of network troubles and other key aspects of network operations, providing a solid foundation for future automation and delivery of ‘lights out’ Network Operations Centers.
Meet Customer Expectations

Meet customer expectations

In competitive and fast-changing markets, operators must meet every customer expectation, from presenting a single face across services, to responding quickly to changes in needs, to delivering reliable, no-excuses service. With better decision-making, service assurance, and responsiveness, operators can ensure the best possible customer experience. 

Along with operational SLA targets, detailed analysis, interactive dashboards, and service analytics give valuable insights to all aspects of their services:

  • Operational Level Agreements proactively track the performance of internal and third-party suppliers and partners against expected measures. Take remedial actions faster to minimize customer disruption.
  • Service Level Agreements visualize and proactively assess impact of troubles on customer services. Easily prioritize remedial activity to minimize SLA disruption.
Unlock 5G

Certified by TM Forum

BMC Helix for CSP features extensive API certifications for essential ecosystem integrations required for CSP market success. These help ensure service delivery excellence spanning the entire infrastructure.

BMC has been collaborating with TM Forum to help provide critical solutions to help drive digital transformation as CSPs continue their journey to becoming an Autonomous Digital Enterprise.

See how BMC can help you capture opportunity