BMC

New Remedy 9 Service ManagementSmart, beautiful and powerful service management that empowers the digital workforce

Remedy Service Management

Smart. Beautiful. Powerful.

BMC Remedy Service Management is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

  • Service desk in your pocket: Mobilize the digital workforce and take advantage of native mobile device capabilities such as touch screens, predictive text, barcode scanners, cameras, GPS, and push notifications.
  • Amazing user experience (UX): Smart IT is the persona-based user experience personalized to your role with context-aware insights that automatically present you with relevant content.
  • Intuitive self-service: Log an incident, request a service, reserve a room, download an app, or check service availability all from the convenience of a mobile app.
  • Engage the whole team: Embedded social and collaboration tools help you work smarter to deliver better service across the digital enterprise.
  • Insightful analytics: Create detailed reports with drag-and-drop simplicity and visualize them in stunning dashboards with brand new Smart Reporting.

Video: Smart, beautiful, powerful service management

Remedy 9 helps you deliver amazing service with a modern, social, mobile platform that puts insight at your fingertips, so you can be productive, all of the time, in any location. (5:42)

Manage complexity, simply

Remedy 9 takes advantage of a brand new Java codebase, the industry leading CMDB and flexible integrations to deliver a truly enterprise scale service management platform for the digital enterprise. Decades of industry experience are delivered through embedded ITIL processes and industry best practice reports and KPIs.

Remedy 9 is available as an entire suite or you can choose the option that's right for you:

Service Desk ›

For an amazing service desk experience. Modern, social, and mobile with self-service apps that can transform the digital workplace. Includes access to Incident, Problem, Knowledge and Service Request Management.

Service Optimization ›

Built to empower those who manage and transform IT. Includes Change and Knowledge Management reinvented for mobile with Asset and Service Level Management to manage the most complex of enterprises.

Service Innovation ›

For those who want to create. Automate, integrate and create custom applications with graphical, visual tools to create next generation digital services. Includes Developer Studio and Platform Administration.

Related topics:  Digital Service Management, IT Service Management (ITSM), IT Asset Management Software, Service Desk Software, IT Self-Service Software, IT Infrastructure Library® (ITIL®) Solutions, Software as a Service (SaaS) Solutions

"Remedy 9 with its modern, flexible approach puts the data and intelligence we need at our fingertips. Their tools are designed to center around the needs of the most important part of an organization, the people."

— Tauf Chowdhury, ITSM Architect, Hindsight Technologies, Inc.

Everything you need to deliver amazing service

Remedy Service Management is the most complete and capable service management for the digital enterprise.

  • See all the capabilities included in this suite

    Smart Reporting

    Turn powerful reports into stunning dashboards quickly and easily

    Incident Management ›

    Create and resolve incidents faster with context-aware, proactive incident matching

    Problem Management ›

    Automatically detect and manage recurring incidents

    Knowledge Management ›

    Bring key information to customers and support personnel, right where they need it

    Change Management ›

    Document and coordinate activities for change requests across your entire IT landscape — from data centers to desktops

    Release Management

    Combine multiple change requests into a single release and to manage all related activity in support of a successful release

    Service Request Management

    Define a catalog of service request types that reflect what services you offer to your internal or external customers

    MyIT Self-Service ›

    Context-aware self-service app that's social, mobile and formless

    Asset Management ›

    Provide complete lifecycle management of your IT assets, from procurement to end-of-life

    Service Level Management ›

    The tools you need to define, track, and report service levels

    Configuration Management (CMDB) ›

    Seamlessly support ITSM processes by providing a single source of reference for all your IT infrastructure and services

    Virtual Agent ›

    A self-service solution combining virtual agent and live chat to improve employee productivity, lower IT support costs, and boost customer satisfaction

    Custom Applications

    Remedy provides a powerful development environment for building everything from simple forms, to two way integrations, to rich applications

    Platform Administrations

    The System Administration Console enables you to easily manage your server, LDAP and email integrations, application and security preferences