Radically redesigned to set a new standard for IT service management on-premises or in the cloud
New BMC Remedy IT Service Management, now with Smart IT, revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization.
- Increase value with complete, integrated IT Operations Management (ITOM) solutions from a single vendor
- Compete more effectively with adaptive automation of any business service
- Deliver a friction-free user experience with intuitive Remedy with Smart IT
- Ensure rapid, risk-free service delivery with built-in best practices in a proven platform
- Anticipate IT operations needs from data-driven insights
- Reduce implementation and administration requirements with cloud-based Remedy OnDemand
Related topics: IT Service Management (ITSM), IT Asset Management Software, Service Desk Software, IT Self-Service Software, IT Infrastructure Library® (ITIL®) Solutions, Software as a Service (SaaS) Solutions
Everything you need for comprehensive, enterprise-ready IT service management
Easier to use, faster to deploy, and packed with the latest innovations in service management, Remedy IT Service Management and Remedy OnDemand are the most complete and capable IT service management for your enterprise.
Extend support beyond traditional ITSM with a highly extensible platform that integrates seamlessly with a greater IT operations management environment.
Rapid, risk-free service delivery
Automate, analyze, and configure every business service to minimize risk to the enterprise.
Lower TCO with out-of-box integration
Save money, manage risks, and optimize worklfows with fully integrated ITSM and ITOM solutions from a single vendor.
Dashboards and reports give real-time performance statistics to understand service trends and provide better business support.
Friction-free user experience
Remedy with Smart IT provides streamlined service delivery for Remedy users, and combines with MyIT to deliver an amazing user experience to both sides of the service desk.
Increased business agility
Flexible deployment options let you operate Remedy ITSM on premises or Remedy OnDemand in the cloud, with unparalleled bi-directional portability.
Improved employee productivity
Easy-to-learn, consumer-style tools allow teams to engage, collaborate, and expand their knowledge base to solve issues faster.
An ITSM powerhouse any way you like it
Whether you use the full suite or just a few of the included applications, the Remedy IT Service Management Suite is flexible enough to meet your specific needs and can be hosted on-site or delivered via the cloud.
Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience, to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.
Manage the entire lifecycle of your IT assets, including extensive control over software licenses to help you honor contractual agreements.
Manage change and releases across the entire IT infrastructure—from data centers to desktops—with mobile and email approvals, change templates, pre-approval formatting, and collision avoidance.
Define service level requirements, track service levels, measure service level compliance, and drive continuous improvement initiatives.
Quickly build and deploy new requests and processes using graphical workflow tools.
Get the same powerful enterprise service management capabilities of Remedy ITSM with the maintenance-free agility, security, and performance you require from the cloud.
Our distinct yet fully integrated ITIL® incident management process and problem management applications work seamlessly with other service management solutions (change, asset, service level, service request, identity, and knowledge).
Give your service desk analysts a knowledge base of easy-to-find solutions and help end-users more easily resolve issues on their own.
Provide assisted support to end users via chat, either with a chat bot (virtual agent) or live agent.
Additional productsRemedy integrates with a host of other BMC solutions to provide value beyond traditional IT Service Management.
BMC AppZone makes it easy to obtain, publish, manage, and secure your corporate-approved app store.
BMC Atrium CMDB provides a complete, accurate, and up-to-date view of the people, processes, and technologies that make up your business and IT environments.
Automatically generate incidents and route them to your service desk whenever performance issues are detected, using the BMC Service Resolution Smartflow cross-product solution.
BMC MyIT creates a virtual assistant right on each user’s device so they can easily help themselves to basic IT services.
BMC Atrium Discovery and Dependency Mapping (ADDM) automatically finds and maintains a complete inventory of data center assets and the relationships between them.
BMC Atrium Orchestrator automates common, repeatable tasks to significantly lower the costs of IT delivery and reduce the risk associated with manual interactions.