Remedy IT Service Management Suite

Remedy IT Service Management

Radically redesigned to set a new standard for IT service management on-premises or in the cloud

New BMC Remedy IT Service Management, now with Smart IT, revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization.

  • Increase value with complete, integrated IT Operations Management (ITOM) solutions from a single vendor
  • Compete more effectively with adaptive automation of any business service
  • Deliver a friction-free user experience with intuitive Remedy with Smart IT
  • Ensure rapid, risk-free service delivery with built-in best practices in a proven platform
  • Anticipate IT operations needs from data-driven insights
  • Reduce implementation and administration requirements with cloud-based Remedy OnDemand

Video: Transformation starts with a smarter service desk. See what Remedy with Smart IT can do.

Remedy with Smart IT sets a new standard for how the industry will deliver and support services, and finally enables IT to become a strategic business partner. (1:48)

Related topics:  IT Service Management (ITSM), IT Asset Management Software, Service Desk Software, IT Self-Service Software, IT Infrastructure Library® (ITIL®) Solutions, Software as a Service (SaaS) Solutions

Everything you need for comprehensive, enterprise-ready IT service management

Easier to use, faster to deploy, and packed with the latest innovations in service management, Remedy IT Service Management and Remedy OnDemand are the most complete and capable IT service management for your enterprise.

Adaptive automation

Extend support beyond traditional ITSM with a highly extensible platform that integrates seamlessly with a greater IT operations management environment.

Rapid, risk-free service delivery

Automate, analyze, and configure every business service to minimize risk to the enterprise.

Lower TCO with out-of-box integration

Save money, manage risks, and optimize worklfows with fully integrated ITSM and ITOM solutions from a single vendor.

Data-driven insights

Dashboards and reports give real-time performance statistics to understand service trends and provide better business support.

Friction-free user experience

Remedy with Smart IT provides streamlined service delivery for Remedy users, and combines with MyIT to deliver an amazing user experience to both sides of the service desk.

Increased business agility

Flexible deployment options let you operate Remedy ITSM on premises or Remedy OnDemand in the cloud, with unparalleled bi-directional portability.

Improved employee productivity

Easy-to-learn, consumer-style tools allow teams to engage, collaborate, and expand their knowledge base to solve issues faster.

Try New Remedy with Smart IT ›

Video: Remedy meets high customer expectations for Gijima

The flexibility and integration capabilities of Remedy helped South African service provider Gijima add value to their customers' businesses as they consolidated disparate systems onto a single multi-tenant platform. (4:06)

An ITSM powerhouse any way you like it

Whether you use the full suite or just a few of the included applications, the Remedy IT Service Management Suite is flexible enough to meet your specific needs and can be hosted on-site or delivered via the cloud.

Remedy with Smart IT ›

Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience, to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.

Remedy Asset Management ›

Manage the entire lifecycle of your IT assets, including extensive control over software licenses to help you honor contractual agreements.

Remedy Change Management ›

Manage change and releases across the entire IT infrastructure—from data centers to desktops—with mobile and email approvals, change templates, pre-approval formatting, and collision avoidance.

Atrium Service Level Management ›

Define service level requirements, track service levels, measure service level compliance, and drive continuous improvement initiatives.

Remedy Process Designer ›

Quickly build and deploy new requests and processes using graphical workflow tools.

Remedy OnDemand ›

Get the same powerful enterprise service management capabilities of Remedy ITSM with the maintenance-free agility, security, and performance you require from the cloud.

Remedy Service Desk ›

Our distinct yet fully integrated ITIL® incident management process and problem management applications work seamlessly with other service management solutions (change, asset, service level, service request, identity, and knowledge).

Remedy Knowledge Management ›

Give your service desk analysts a knowledge base of easy-to-find solutions and help end-users more easily resolve issues on their own.

Remedy Virtual Agent ›

Provide assisted support to end users via chat, either with a chat bot (virtual agent) or live agent.

Additional products

Remedy integrates with a host of other BMC solutions to provide value beyond traditional IT Service Management.

AppZone ›

BMC AppZone makes it easy to obtain, publish, manage, and secure your corporate-approved app store.

Atrium Configuration Management Database (CMDB) ›

BMC Atrium CMDB provides a complete, accurate, and up-to-date view of the people, processes, and technologies that make up your business and IT environments.

Service Resolution Smartflow ›

Automatically generate incidents and route them to your service desk whenever performance issues are detected, using the BMC Service Resolution Smartflow cross-product solution.

MyIT ›

BMC MyIT creates a virtual assistant right on each user’s device so they can easily help themselves to basic IT services.

Atrium Discovery and Dependency Mapping ›

BMC Atrium Discovery and Dependency Mapping (ADDM) automatically finds and maintains a complete inventory of data center assets and the relationships between them.

Atrium Orchestrator ›

BMC Atrium Orchestrator automates common, repeatable tasks to significantly lower the costs of IT delivery and reduce the risk associated with manual interactions.