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Remedy is transforming service management with people-centric user experiences that help you to work smarter. Delivered in the cloud via BMC Helix for unprecedented choice, or on-premises.

Everything you need to deliver amazing digital service management

  • Stunning reports and visualizations allow intuitive exploration of data
  • Native mobile apps let you use the full power of Remedy anywhere
  • Embedded ITIL® v3 processes, with best practice reports and KPIs, available out-of-the-box
  • Helix Multi-Cloud Service Management provides a seamless service experience across multi-cloud environments
  • Cognitive capabilities transform the agent experience
  • Container deployment lets you run Helix Remedy on any type of public cloud
  • View all capabilities ›

Experience the smart, beautiful, and powerful Remedy today

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Ready to transform your service management?

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Predictive, innovative, and intelligent service management

Deliver faster, better, and smarter service

Service desk managers need to not only continue streamlining service processes but also increase accuracy and cost efficiency. Along with these complex imperatives, a premium must be placed on delivering highly compelling end user experiences.

  • Enable the Service Desk to be 75% more productive with formless ticket entry
  • Scale support and reduce costs through cognitive capabilities
  • See higher user satisfaction through fast and accurate service resolutions
  • Increase employee productivity and engagement through great user experience
Solution brief:

IT transformation made easy

Delivering transformational change in today's digital enterprise requires a modern approach to ITSM. From guided change requests to automated impact analysis, Remedy takes the complexity out of IT changes to minimize risk and deliver success.

  • Enable users to create change requests 50% faster through guided questions and on-screen wizards
  • Minimize conflicts and ensure successful changes with automated collision detection and impact analysis
  • Plan changes across the enterprise easily with the powerful change calendar

Service all applications holistically from a single pane of glass across multi-cloud environments

ITSM excellence is best achieved through blending ITIL® best practices with innovative digital technology. Remedy combines best-practice processes and governance with insightful analytics, embedded collaboration, cognitive capabilities, and intuitive user experiences to deliver the most powerful digital service management platform available.

  • ITIL® v3 aligned processes and 80+ industry best-practice reports and KPIs out-of-the-box
  • Embedded social and collaboration tools providing context-aware insights to help IT work smarter
  • Anytime, anywhere access from any device to create and manage incidents, problems, changes, and knowledge articles
  • Gain scalability and elasticity of compute and capacity with containers
  • Minimize costs by operating in multiple clouds and managing them together

Intelligent, modern service management for the digital enterprise

Every enterprise in the midst of digital transformation is working to optimize traditional data centers and build new services in the cloud. Adopting and managing multi-cloud environments puts pressure on the IT organization to become more efficient, because inefficiencies impact the speed of innovation and ultimately the bottom line.

With Remedy you can:

  • Provide a modern, consumer-like experience in the workplace to satisfy the increasing demands of a technologically-savvy employee base
  • Drive innovation to transform the business while reducing costs
  • Lower business execution risk while delivering desired business outcomes
  • Manage complex IT simply with ITIL® best practices delivered out-of the-box and the industry’s most powerful CMDB
  • Mobilize the management of IT with the full power of Remedy 9 available on any device


Getting started with Remedy 9 Service Management is easy