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Remedy ITSM Suite 8

Exceed all expectations

with Remedy ITSM 8

Easier to use, faster to deploy and packed with the latest innovations in service management, Remedy is the most complete and capable IT Service Management solution available. Built on more than 20 years of leadership and experience, it's robust enough to manage the most advanced technology environments in the world.

 

You get a solution that's truly enterprise-class

Used by the most demanding IT organizations in the world, and built to extend and scale, Remedy is far more than just a service desk. With the full span of ITSM tools and services, you're aligned with ITIL processes and best practices from day one. To see just how much ITSM 8.0 can do, check out the full range of ITSM tools and capabilities here.

You can bring everything together

Manage your enterprise software licenses, provide a rich and contemporary self-service experience, control your portfolio of IT services, and so much more - all from a single ITSM solution. If you're looking to extend your reach further in to IT operations management (ITOM), Remedy provides the ultimate platform for expansion.

You can have it on-premises or in the cloud

Remedy ITSM gives you the flexibility to choose the right delivery method for your organization — whether you're looking to embrace the reduced operating costs of the cloud, or need the additional control and visibility of an on-premises solution. You also have the freedom to move between implementation models — whatever you need Remedy ITSM has it covered.

You're investing in the future

Not only will Remedy continue to define the state of the art in IT service management best practices - you can rest assured we'll always embrace the very latest technology to extend the value of the solution. With Remedy, you'll be streets ahead in social, mobile, analytics, and cloud computing, and you'll also be perfectly placed for the customer experience revolution that is
BMC's MyIT.

 

BMC SaaS

Realize fast time to value with IT management in the cloud

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Self-Service with Virtual Agent

Make it easy for your customers to get the service and information they need from IT. Keep them productive with easy access to useful knowledge base articles, important updates and key services tailored to their role. Reduce your IT support staff workload and maximize process efficiency, with configurable and automated service request workflows.

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Service Desk

Deliver faster, more responsive support and build a powerful foundation for your enterprise service desk, with ITIL® aligned Incident and Problem management. Maximize the productivity of your agents and reduce resolution times with intelligent ticketing, incident matching and unrivalled visibility into other ITSM processes and the CMDB.

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Change and Release Management

Maximize business agility, minimize your operational risks and introduce new levels of process rigor and accountability. With a unique depth of integration into other ITSM processes, change collision detection, powerful work management capabilities, approval matrix modeling and "what-if" analysis, you'll benefit from the most capable change and release management solution available.

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Asset Management

Get better visibility, compliance and control of your technology infrastructure. Understand the full lifecycle of your IT assets, from purchase to retirement with multiple financial models and analyses. Capture and automatically enforce your key contracts and warranties, and eliminate unwanted costs with a comprehensive software license management capability.

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Service Level Management

Ensure your business customers enjoy the very highest levels of service. Model and enforce SLAs, OLAs and Underpinning Contracts, from the simple to the highly complex. Create and adapt agreements quickly and easily with point and click editing. Automate monitoring, alarms and escalations in any ITSM process and integrate to other IT operations management systems.

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Atrium CMDB and Discovery

Build the ultimate decision platform for your ITSM organization. Model your business services, infrastructure and dependencies in the BMC Atrium CMDB and share the information across key ITSM processes and other IT operations disciplines. Maximize the accuracy and value of your CMDB with seamless integration into the BMC application discovery and dependency solution.

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Integrations, Extensions and More!

When you're ready to branch out, you can take advantage of integrations into: portfolio management, vendor relationship management, systems monitoring, capacity management and much more. Thanks to a huge range of standard integrations and shared Atrium CMDB data, you can build an extensive and fully integrated IT operations management (ITOM) platform.

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Give a great experience

Even your most demanding customers will appreciate the modern, easy to use self-service portal and our new virtual agent capability. You can also collaborate and communicate more effectively with the integration of social media capabilities in ITSM 8.

Make everything easier

With Remedy 8, we've made using, administering and configuring your solution easier than ever. We've simplified interfaces and improved usability for customers, agents and administrators alike. There are also major enhancements to the data loading process, a new hub and spoke deployment model for multiple instances and much more.

Enjoy true mobility

Your IT staff should be able to provide great service whenever and wherever it's needed. With Remedy 8 mobile applications for smartphones and tablet devices, you'll have access to critical ITSM processes both online and offline, including Incident, Change, Service Request and Asset Management.

Design workflows faster

Using our new ITSM process designer, you can configure all processes and workflows in the application quickly and easily. With point-and-click editing, you can respond to the changing requirements of the business more rapidly and without the need for precious technical resources.

Collaborate with clarity

The new Service Context capability in Remedy 8 allows critical information about business services, critical applications and key systems to be shared across multiple IT teams. Break down operational silos and give all IT functions a clear view of any incidents, problems, changes and other metrics relating to the business service you support.

 

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Moving ITSM to the cloud pays dividends at ConAgra

With reduced operating costs and key personnel free to work on process improvement, moving to BMC Remedy On Demand has really paid off for food manufacturing giant ConAgra. Watch as they describe how easily they were able to move to a cloud-based solution and the benefits arising from seamless upgrades.

Dev Technology Group doesn't miss a beat with BMC Mobility

Seven years without missing a single SLA and a highly productive field-engineering workforce, the difference adopting BMC Mobility solutions has made to Dev Technology Group is remarkable. Watch how they deliver mission critical services, on the move, to government customers - where security and stability means everything.

BMC Remedy 8.0 generates excitement at ActioNet

As a provider of IT services, being able to provide their customers with a rich and highly functional self-service experience will mean real competitive advantage for ActioNet. See how Remedy 8.0 will make on-boarding new employees a breeze and how enhancements in Asset Management and CMDB will provide new levels of control and visibility.

 

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Choosing Remedy OnDemand

Choosing Remedy OnDemand gives you the same powerful functionality as Remedy On-Premises, plus the additional benefits of SaaS delivery. You'll have lower, more predictable operating costs and less to think about when it comes to maintenance and upgrades.

Deploy faster, work smarter

With no hardware or software to buy or manage, you will quickly get value from Remedy OnDemand. Once up and running, your solution is managed by BMC's global network and security operations centers, allowing you to focus on providing IT results for the business. And with a world-class services organization and partner community to help you get the most out of Remedy OnDemand, expertise is always close at hand.

Keep pace with change

With Remedy OnDemand, you are always on the latest version, taking full advantage of new innovations. No more resource-hungry roll-outs or complex infrastructure upgrades to worry about — your customizations and configurations are always preserved in Remedy OnDemand. Grab the drag-and-drop process designer and shape the workflows to fit your business needs.

Feel safe and secure

Rest assured that the security of your ITSM system is our top priority. No expense has been spared in ensuring our hosting facilities and systems are protected by extensive, multi-layered security. With Tier III- certified hosting locations, powerful data protection and encryption, an ultra robust network infrastructure and comprehensive application security, – nothing is left to chance.

Trust us to deliver

Count on high availability and high performance from Remedy On Demand, powered by some of the most sophisticated hosting infrastructure ever built. We have multiple facilities in the USA and UK, with each providing full redundancy in: application servers, database servers, SANs, network infrastructure and internet connectivity. And if disaster were to strike, we can provide full system duplication, automated failover and advanced back-up and recovery measures.

 

BMC SaaS

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