Elevate Digital Employee Experiences

Delight your employees with the resources they need and when they need it

Your employees sit at the center of meeting service expectations for all users – whether within your organization, external customers, or ecosystem partners. The Digital Employee Experience (DEX) encompasses every aspect of your employee's interaction with enterprise service management technology. It can include quality, ease of use, availability, security, and reliability. But it also encompasses inclusivity, accessibility, and other aspects of the end-user experience.

BMC Helix Employee Experience solutions enable success, at every phase of the employee journey, by delivering the following benefits:

• Simplifies collaboration and communication across Lines of Business
• Automates redundant and manual processes to eliminate time-consuming workflows
• Keeps your employees connected with ease of multichannel access on employee devices of choice
• Ensures business continuity by resolving incidents faster, so your teams can get back to work with minimal disruption
• Empowers employees to get the answers they seek, in real-time, through the convenience of self-service and knowledge resources

Explore available BMC Helix Employee Experience solutions and their impact

BMC Helix Employee Experience solutions are the foundation for automated, intelligent multichannel engagement. Even better, all of our BMC Helix solutions are pre-integrated and interoperable, saving your employees and Lines of Business valuable time. BMC Helix Employee Experience solutions span:

• BMC Helix Digital Workplace Advanced is a single source, ‘drag and drop configurable’ solution to program everything your enterprise needs to build a unified service catalog, accessible on any device with single sign-on (SSO) and activate employee self-service.
• BMC Helix Digital Workplace Studio offers ‘No Code’ authoring and publishing microsites designed to provide content, information, tools, and services tailored to the needs of a hybrid work environment – whether from an organizational, team or individual point of view.

• BMC Helix Virtual Agent is an AI-driven, conversational chatbot integrating automated metadata and Natural Language Processing (NLP). It drives fast, efficient case resolution across your channels of choice – including Slack^™, SMS, MS Teams^™, WhatsApp^™, Progressive Web Applications, and more.
• BMC Helix Knowledge Management by ComAround can reduce cases by up to 50% through self-help knowledge repositories while empowering agents to resolve cases and incidents with real-time access to best practices data.
• BMC Helix ITSM for ChatOps delivers proactive chat notifications and alerts across users. In addition, teams can collaborate directly on chat for knowledge swarming. Alerts can be programmed based on individual user profiles with embedded prompts for further action, such as auto-assignments and creating task subgroups.