Service Management Blog

6 Benefits of ITIL

ITIL Guide
Stephen Watts
1 minute read
Stephen Watts
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There are six high-level benefits of ITIL® that are achieved by aligning process areas with a desired business outcome. ITIL focuses on solving business issues rather than just improving IT capabilities.

As a set of practices that imparts practical and strategic guidance for IT service management, the overall goal of ITIL is to improve the business service. The business service will be improved when its support system – the specialized capabilities of the process, people, suppliers, and technology – is optimized.

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The top six benefits of ITIL are:

  1. Stronger alignment between IT and the business
  2. Improved service delivery and customer satisfaction
  3. Reduced costs through improved utilization of resources
  4. Greater visibility of IT costs and assets
  5. Better management of business risk and service disruption or failure
  6. More stable service environment to support constant business change

The ITIL framework consists of five stages with 26 process areas defined in BMC’s Best Practice Insight Booklets, which provide actionable ideas for your business and further explanation of the benefits of ITIL.

If you’re new to ITIL, check out our Complete Guide to ITIL.

ITIL® is a Registered Trade Mark of AXELOS Limited.

ITIL® Best Practice e-Books

These free e-books highlights important elements of ITIL® best practices so that you can quickly understand key changes and actionable concepts.


These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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About the author

Stephen Watts

Stephen Watts

Stephen Watts (Birmingham, AL) has worked at the intersection of IT and marketing for BMC Software since 2012.

Stephen contributes to a variety of publications including CIO.com, Search Engine Journal, ITSM.Tools, IT Chronicles, DZone, and CompTIA.