Remedyforce vs Other ITSM Solutions

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Remedyforce, built on Salesforce App Cloud, is a modern service desk solution that enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment. Compare Remedyforce with other ITSM solutions and you'll see why we're not just different, we are better. Start Your Free … [Read more...]

What is Parallel Testing? Parallel Testing Explained

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Software development demands that companies stay on top of current trends, innovate to predict future needs, and release software quickly and frequently. Delivered software must be useful, competitive, well-priced – and most importantly, the software must do what it sets out to do. All of this relies on software testing. Testing is necessary, … [Read more...]

Application Engineer Roles and Responsibilities

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If you’re familiar with the industry, then you’ve probably heard of Application Engineers. Maybe you’ve even hired one yourself to complete a project. But what are the exact roles and responsibilities of an Application Engineer? Summary Application Engineers set out to improve the overall functioning of their client’s software. They do so by … [Read more...]

4 Reasons Why You Need Intelligent Capping

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January 2018 will be here before you know it and that means two things: Monthly License Charge (MLC) costs from IBM for products such as IBM DB2, IMS, CICS and MQ will be going up again and these costs represent a major part of your mainframe budget. It’s a good time to think about how to save money with a Monthly License Charge (MLC) Cost … [Read more...]

3 Essential Steps for Migrating to AWS or Azure Public Cloud

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Organizations have begun moving applications and workloads to public cloud at an increasing rate. According to Gartner, the worldwide infrastructure as a service (IaaS) public cloud market grew 31% in 2016 to total $22.1 billion1. In 2016, Amazon AWS had the No. 1 market share of 44.2%, Microsoft Azure 7.1% of the market and Alibaba 3.0% of the … [Read more...]

What is ETL (Extract, Transform, Load)? ETL Explained

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The process of extracting data from multiple source systems, transforming it to suit business needs, and loading it into a destination database is commonly called ETL, which stands for extraction, transformation, and loading. While ETL is usually explained as three distinct steps, this actually simplifies it too much as it is truly a broad process … [Read more...]

Discovering Discovery: Selecting IT Discovery Tools Made Easy

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Why the Confusion? (Part 1) This is the first of two blogs covering the common challenges in selecting the right discovery tool(s), why there can be confusion, and where to start with your own evaluation or assessment. The subsequent blog will provide more prescriptive guidance around evaluating and selecting discovery tools along with a pragmatic … [Read more...]