Service Before Self

BY

I recently attended the heart-thumping, adrenaline-pumping 133rd Passing Out Parade of India’s prestigious National Defense Academy (NDA), the iconic institute responsible for transforming our men to gentlemen. The NDA is an institute with a global brand of excellence in the sphere of military education across India’s armed forces—the Army, Navy, … [Read more...]

IT Management: The Beginners Guide

BY

Introduction Congratulations, you have been hired into your first IT Managers role! Now what? Most people in IT management roles have come up through the ranks in one of the technical teams. Oftentimes, individuals with exceptionally strong technical skills eventually end up in an IT management role. However, the transition from technical staff to … [Read more...]

GDPR Is Here!

BY

That date that everyone thought would never arrive (or maybe they hoped would never arrive) is finally here. Yes. 2018/145 or May 25, 2018. Apologies to those of you with significant life events on this date. What I am talking about is the European Union’s General Data Protection Regulation (GDPR), which finally becomes enforceable on … [Read more...]

Customer Service vs Technical Support: What’s the Difference?

BY

Introduction Business Dictionary defines customer support as "Range of services provided to assist customers in making cost effective and correct use of a product,"1 while technical support is "User-friendly assistance for individuals having technical problems with electronic devices."2 Customer Service and Technical Support both have their … [Read more...]

Data Governance vs Data Management: What’s the Difference?

BY

If there’s anything that’s defining successful businesses today, it’s the successful understanding, use, and strategy of a company’s data. Understanding your data and determining how to implement it brings up a whole range of questions, from both users and stakeholders: how is the data stored? How do we know it’s timely and accurate? Can we … [Read more...]

Strategically Growing BMC License usage collection utility

BY

Technology companies invest significantly in their products to solve problems for customers. As customers leverage product capabilities, at times they lose track of license compliance: whether they comply with software licenses they purchased from vendors. Most of the time, such non-compliance is unintentional. Often, the adoption of the product … [Read more...]

What is AI-as-a-Service? AIaaS Explained

BY

We’ve all heard of IaaS and SaaS before. These terms have become ubiquitous for infrastructure-as-a-service and software-as-a-service. Another variant is PaaS, short for platform-as-a-Service. Today, most companies are using at least one type of “as a service” offering as a way to focus on their core business and spend less money on an important … [Read more...]

Jobs-as-Code: The Power of Shifting Left

BY

What’s the number one goal for every developer that works in today’s digital business? The answer is pretty simple: to build better business applications faster. But as I speak with IT pros from all kinds of companies at our events, I often hear, “Sure, but that’s easier said than done.” So, what’s the biggest challenge? Silos. Here are a few … [Read more...]

Can We Say “Agile” and “Db2 for IBM z/OS” in the Same Sentence?

BY

The term “DevOps” is occupying a lot of space in articles, presentations, and blogs lately. But it doesn’t apply to the mainframe or Db2 on z/OS… or does it? As Db2 DBAs, we’re too busy keeping the lights on to worry about a trend that affects only distributed and mobile apps. But the truth is that many of those apps access Db2 data on z/OS, and … [Read more...]