Michael Hansen

Michael Hansen

My passion is to find and solve IT Operation problems by combining standard tools in new and innovative ways. I find that complex problems often require simple solutions for them to work in an ever-changing IT environment. At BMC I currently work in the area of Performance & Availability but I've also worked with ITSM, integration, development and parts of BMC Automation products.

How to Succeed With Service Impact Modelling

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ITIL Service Modelling, or Service Impact Modelling, has been a buzz-word for a long time. It's a great concept and the benefits to the business are huge. But while many companies have tried to implement service modelling, most have failed. I've seen service modelling projects fail over and over again due to inadequate tools, manual processes, and … [Read more...]