Despite a year in which England chose to separate from the European Union (aka, Brexit 2016), those of us in IT recognize another reality. Our technology world has everything to do with being connected together. For IT to succeed, there are business policies, compliance regulations, and most of all, other integrating technologies to manage through … [Read more...]
Jon Rendle is global vice president of Customer Support at BMC Software, Inc. He leads the company’s support organization where he is responsible for all levels of technical product assistance from BMC’s Premier Support program to developing innovative self-help channels. For nearly 20 years, Jon has grown his career with BMC, working his way up through the ranks from technical services to achieving an executive leadership role. Jon is respected by both his team and customers for not only his honed technical skills, but also his ability to create and nurture relationships. Jon believes and encourages the idea that engaging with customers is central to ensuring complex issues are resolved effectively. Prior to BMC, Jon cultivated his technical skills in support roles for several industry players including Informix Software Inc (now part of IBM), Peregrine and Remedy corporation.