John Fulton

John Fulton

John Fulton brings more than 18 years of experience in Service Management (SM) with a focus on IT Asset Management (ITAM). For the last 12 years, John has been in SM Product Management; prior, he served as lead ITAM Consultant and Architect assisting customers with implementations and best practices. His certifications include ITIL Foundation Certification, IAITAM Certified Software Asset Manager (CSAM), and Pragmatic Marketing Certification for Product Management.

What is Software Asset Management?

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The Search for Truth and Setting the Right Expectations There are many definitions of Software Asset Management (SAM), but let’s focus on ITIL’s definition for the purposes of this blog as many others have a similar theme/focus. ITIL defines SAM as: “All of the infrastructure and processes necessary for the effective management, control and … [Read more...]

The Modern Family: IT Asset Management and Service Management

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Do opposites really attract? Service management has evolved from humble beginnings as a “help desk” supporting the operational back office to handle internal IT support tickets. Today it is a modern solution which has shifted service management to the front office to empower the end users beyond IT tickets while providing the business services … [Read more...]

IT Asset Management in the Age of Digital Transformation (Part 2)

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This is a continuation from my previous blog which highlighted the challenges IT faces to remain relevant.  Part 2 touches on area of asset management, key trends and provides several recommendations for IT to evolve to better support the organization. The Simpler Days When I started in IT Asset Management back in the 90s even before the Y2K … [Read more...]

IT Asset Management in the Age of Digital Transformation (Part 1)

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“When you’ve finished changing, you’re finished.” (Ben Franklin). Transformation is the New Change I don’t typically start a blog post with a quote, but this one resonates on many levels in both life and in business. More importantly though, it highlights the theme of this blog, which is the evolution of IT and more specifically, the evolution … [Read more...]

How To Build an Asset Management Program: 7 Keys to Success

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Over the years, I’ve worked with many organizations at various states of maturity and success with their IT Asset Management (ITAM) programs. In this blog, I will share with you the seven common practices that I’ve observed from organizations who have built and maintained successful ITAM programs. “Give Them What They Want” (Executive … [Read more...]