IT’s challenge is to meet user expectations despite the growing number and complexity of the services we deliver, the increasing number and mobility of users, and the diversity of user devices. To meet that challenge, I have found you must pay attention to both the front-end and the back-end architecture of the IT service management (ITSM) … [Read more...]
A seasoned IT professional with 38 years of IT experience, Doug has been developing in Remedy since 1996, cut his teeth on AR System 2.1, and achieved RAC (Remedy Approved Consultant) in 1999. He delivered development/training worldwide, directly for Remedy for a couple of years, and was a principal founder of Ultimate Workflow Integration Partners (UWIP) (a Remedy Partner/Product company). Doug was the architect of Rem-Mail, the first true email enhancement product that integrated with Remedy (December 2000). In addition, he was the architect of a Custom HR Solution built on Remedy ARS, that supported HIPAA Compliance. Doug successfully grew UWIP into an acquisition target for cMango and then Wipro. He currently resides in Charlotte NC with his wife (Lynn), their dogs, and horses.