SOA Security Best Practices

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In an era where security breaches are as common as apple pie and backyard baseball, all the talk surrounds keeping networks and systems secure. In an SOA environment, security is just as important, though it looks a little different than security in other architectures. Aside from the obvious purpose of SOA security (keeping systems safe from … [Read more...]

What Is ITIL Continual Service Improvement?

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ITIL Guide

ITIL® Continual Service Improvement is the fifth of five stages of ITIL, a set of IT service management (ITSM) practices that focuses on aligning IT services with the needs of business. ITIL Continual Service Improvement (CSI) uses a metrics-driven approach to identify opportunities for improvement and to measure the impact of those improvement … [Read more...]

What Is ITIL Service Operation?

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ITIL Guide

ITIL® Service Operation is the fourth of five stages of ITIL, a set of IT service management (ITSM) practices that focuses on aligning IT services with the needs of business. ITIL Service Operation is where value is realized for the services that are delivered. In the ITIL stages of Service Strategy, Service Design, Service Transition and … [Read more...]

TrueSight Tech Short: What Is DevOps Anyway?

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DevOps is a methodology, not a job function; it is a collaborative process for sharing the challenges faced by developers and operations engineers alike. There’s a trend to want to visualize and share the impact new code has on performance, and there’s a need for solutions that provide fine-grain visualization. In years past, developers often … [Read more...]

What Is ITIL Service Transition?

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ITIL Guide

ITIL® Service Transition is the third of five stages of ITIL, a set of IT service management (ITSM) practices that focuses on aligning IT services with the needs of business. ITIL Service Transition helps organizations plan and manage the change of state of a service for its lifecycle. Risk management and service knowledge curation are integral … [Read more...]

What Is ITIL Service Design?

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ITIL Guide

ITIL® Service Design is the second of five stages of ITIL, a set of IT service management (ITSM) practices that focuses on aligning IT services with the needs of business. ITIL Service Design helps with the end-to-end design of a company’s service. Rather than focusing on the components, capabilities, or how IT supports the service strategy, … [Read more...]

Top 5 Must-Read Cloud Blogs

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Whether you’re a cloud computing novice or a long-time professional, it’s helpful to follow the experts who regularly blog on news and trends in the industry. With so many authors in the blogosphere, it’s challenging to know whose posts to read and whose advice to trust. We’re here to help! We’ve researched and compiled our list of top blogs and … [Read more...]

What Is ITIL Service Strategy?

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ITIL Guide

ITIL® Service Strategy is the first of five stages of ITIL, a set of IT service management (ITSM) practices that focuses on aligning IT services with the needs of business. ITIL Service Strategy helps organizations understand a market-driven approach to managing IT services as well as how to create a practice of service management to manage … [Read more...]