Modernize your service desk to transform the customer experience
A modern, mobile-first service desk empowers IT to radically improve service desk efficiency, provide intuitive self-service, consolidate disparate service desks, and deliver IT from the cloud.
- Transform self-service: Reduce calls to the service desk with easy-to-use self-service apps, powerful knowledge management, based on Knowledge Centered Support (KCS) best practices, and virtual chat.
- Mobilize the service desk: Leverage out-of-the-box ITIL® best practices anywhere, any time with the full power of the service desk available on smartphones and tablets.
- Automate tasks: Reduce the effort to capture, assign, and investigate incidents through common data, templates, and automated processes.