Unify Service Management and DevOps

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Drive Enterprise DevOps Velocity and Agility

The promise of DevOps agility can stall in large enterprises due to complexity and organizational silos. DevOps success across IT service management (ITSM), and even operations management (ITOM), requires deep collaboration and process alignment. BMC Helix offers solutions and tooling that empower your enterprise to move at the speed of innovation while mitigating risk by unifying DevOps to:

Integrate dynamic asset discovery across the enterprise technology landscape, spanning on-premises and cloud infrastructures and native and third-party services
Support agile and more traditional waterfall DevOps practices with embedded change request screens spanning Jira, Azure DevOps, and mainframe tools
Improve cross-team visibility and real-time collaboration across the end-to-end product development and change management lifecycle
Identify and prevent business-critical service outages due to change deployments
Gain deep insights and intelligence on potential high-risk actions while automating simpler, low-risk changes
Apply request automation, demand, planning, and governance with pre-defined integrated workflows, metrics dashboards, and extensive process visualization

E-book: Simplify Complexity with BMC Helix Enterprise Service Management (ESM)

Integrate DevOps workflows across multiple toolsets

Deploy zero-friction workstreams across teams

How BMC Helix ITSM Unifies Service Management DevOps

The DevOps and ITSM teams support enterprise business and technology activities, which are connected by a continuous pipeline that spans integration, delivery, and deployment. BMC Helix ITSM embeds real-time DevOps tooling and risk assessments while delivering artificial intelligence (AI)-enabled insights into change risk. Enterprise ITSM, product management, and DevOps teams can collaborate across a single pane of glass to:

Oversee the entire continuous development cycle throughout all project phases, as well as provide ongoing support
Plan and prioritize projects through dynamic demand and resource management that optimizes resources and tracks change impacts such as known error management
Deploy zero-friction workstreams across product, support, and operations through pre-defined integration flows across BMC Helix ITSM and common software development tools
Improve performance and outcomes tracking through DORA metrics visualizations, Kanban boards, blueprint-based service modeling, and more

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BMC Helix expands DevOps scale and innovation

Correlate Data Across Infrastructure and Toolchains with BMC Helix

BMC Helix ITSM with AI/ML-assisted change management

Streamline change management risk and decisions across cloud, on-premises, mainframe, third-party, and native applications
Spend less time on change requests by quickly predicting and surfacing risky changes with:
- Service health history and correlations to past changes
- Configuration item (CI) characteristics and topology
- Time-based risk
- Collision-based risk
- DORA team performance metrics
Deploy faster by automating change risk assessment
Speed communications and deepen collaboration with stakeholders
Gain greater confidence in change quality using data-driven insights

Video:

Extend Cloud DevOps Capabilities with BMC Helix Multi-Cloud Broker (4:35)

White Paper:

Why Asset Discovery is Critical to Multi-Cloud Success

Prevent Service Outages and Impacts Before They Occur

Embedded BMC Helix for ServiceOps identifies outage risk

Correlate AIOps and ITSM data through the BMC Helix for ServiceOps platform to connect unplanned outages and incidents to changes
Reduce data and event integration times from months to minutes utilizing BMC Helix Intelligent Integrations
Predict outages by analyzing multiple parameters such as events, incidents, change requests, and more
Harness learnings from previous time-based patterns
React early and address potential risks from incidents, situations, service health, planned versus unplanned outages, and more—before full outages develop
Notify impacted teams, such as change managers, incident managers, and the network operations center (NOC), with BMC Helix ITSM’s embedded ChatOps capability

Video:

Lead ServiceOps Transformation with BMC Helix (1:45)

Datasheet:

BMC Helix for ServiceOps

Automate DevOps Relationships with Dynamic Service Modeling

Integrate AIOps and dynamic service modeling

Remove manual interventions with pre-programmed out-of-the-box (OOTB) algorithms
Share assets, CIs, and services relationships across the BMC Helix platform
Synchronize automatically with the BMC Helix Configuration Management Database (CMDB)
Streamline dynamic service model updates and ITSM-ITOM usage with automated topology reconciliation
Access persona-based service health dashboards, which enable different types of users to see the health of the specific business services, applications, and infrastructure that they’re interested in at a glance

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