Dynamic Service Modeling

Get real-time visibility into every corner of your IT universe.

Connect with an expert Try it for free Get pricing

How It Works

Discovery and ingestion

For IT teams working in complex business environments, finding the root cause of a problem can mean hours spent swiveling between systems, dashboards, and log reports. This results in longer resolution times and less bandwidth to spend on strategically important work. Dynamic service modeling—the practice of creating a service infrastructure model that stays up to date in real-time—helps teams get faster and make time for innovation by providing a source of truth for complete infrastructure monitoring.

The first step to enabling dynamic service modeling is to ingest data from sources across your environment. You can connect to data sources that are cloud-based, on-premises, hybrid, and third-party.

Bring your IT universe into focus

Next, the topology reconciliation capability merges all of your ingested data into a single, unified model of your service environment. It intelligently resolves conflicts in naming and relationship representation, creating a comprehensive, consistent source of truth.

Keep pace with every change

Going forward, the model stays current with the latest data from your tools, without any effort on your part. Any change in your environment triggers an immediate update to the model. Your dynamic service model is always on, always available to whoever needs it, and can be used to power customized service health dashboards that deliver time-saving insights to specific roles in your organization.

4 Reasons You’ll Love It

Requires no manual intervention

The tool's integration layer comes loaded with algorithms pre-trained on enterprise use cases. This means your team starts benefiting on day one—automatically, out of the box.

Auto-syncs with CMDB

The platform auto-syncs with CMDB for improved service management, functions, and activities.

Enables persona-based health dashboards

Your dynamic service model can also power role-specific dashboards, which enable different types of users to see the health of the specific business services, applications, and infrastructure that they’re interested in at a glance.

Supports proactive outage alerting

The tool supports proactive outage alerting so you can receive timely alerts about potential performance issues and take action before they cause problems.

What Our Customers Are Saying

“[It] gives us an accurate picture of our assets so we can identify cost reduction opportunities and confirm that what the outsourcing provider charges us reflects the number of assets that make up our computing environment.”

Fernando Zangari

Senior Manager, Telefonica

Resources

All resources

Webinar

Smart AIOps: Service Modeling & Root Cause Isolation

41:15

Demo

See AIOps in Action

Award-winning intelligent operations management for your modern enterprise

Start

Frequently Asked Questions

What makes dynamic service modeling from BMC different?

The original way of finding an issue within a business services ecosystem was to search the database, server, and applications separately. Over time, the process has evolved into different variations of this idea; there are models that combine all applications into a single location in some form and others that give you a snapshot of health at a given interval (hourly, weekly, etc.). However, in today's world, even an hour is a lifetime. You need to know about problems when they happen—not when the snapshot is ready.

This is where BMC has changed the game. Our dynamic service modeling feature gives a real-time snapshot of your environment, so you know exactly what's happening—from any perspective of the business—the moment an issue arises.

Does it require a separate discovery tool?

No.

Are operators required to build or pre-populate the models?

No—although users are able to both modify the dynamic models or build custom service models themselves, if desired.

Does it require additional licensing?

No. It’s a core function of the BMC Helix AIOps toolkit.

Does it work with containers?

Yes.