Persona-Based Service Health Dashboards

The beauty of dynamic service modeling—the practice of creating a service infrastructure model that stays up to date in real-time—is that it enables companies to be successful at both the macro and micro levels. At the macro level, the model provides a comprehensive mapping of every relationship and workflow in your IT ecosystem. At the micro level, you can leverage the model to create service health dashboards customized to users' roles, enabling them to quickly understand what's happening in their relevant areas and take action faster.

You can get started immediately with out-of-the-box dashboard templates that are pre-trained for AI use cases and ready to use. You can further customize the dashboards using a library of configurable filters, tags, and annotations, as well as custom queries.

Once your dashboards are up and running, teams will no longer need to switch between multiple applications or manually pull data to assess system health. Instead, they can rely on a single source of truth for quick insights into the business services that matter most to them. The user-centric experience translates to faster response times and happier customers.