BMC Software

BMC Software

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 15,000 customers worldwide including 82 percent of the Fortune 500.

Is It Time To Modernize Your IT Service Management Solution?

When software companies merge, it can create uncertainties for customers. With any merger, there can be concerns about how this might impact commitments to existing products, the combined company’s focus on new product innovation, and the ability to provide consistent quality in customer support. Many organizations that are impacted by a merger … [Read more...]

Service Portfolio vs. Service Catalog: What’s The Difference?

Are you in the stages of defining and setting up your business' ITSM strategy? Perhaps you're redesigning yours and are looking at all your options. If so, you'll likely be faced with the decision between setting up a service catalog or a service portfolio (or both!). Here is what those terms mean, along with a handy guide for selecting the option … [Read more...]

Four P’s of ITIL Strategy

ITIL discusses at length the four “Ps” of strategy- perspective, position, plan and pattern, each of which represents a different way to approach your service strategy.  Brief summaries are provided here and refer to Chapter 3 of the ITIL service strategy book for more details. Perspective is your vision and direction for the services you … [Read more...]

How To Build Better Virtualization Strategies

Thinking of virtualizing your infrastructure? Just launched a virtualization project? There are many benefits to virtualizing, but the complexity involved in rolling out these initiatives can be overwhelming for IT Operations. Virtualization is the fastest way to get started with your infrastructure and bring solutions to market. Enterprises use … [Read more...]

ITOps, DevOps, and NoOps Explained

Traditionally there has been a split, not to say a wall with spikes on top and a trench filled with fire, between IT operations and application developers. In this mode, developers write and package the application, and then throw it over the wall for IT to deploy and manage. Of course this can lead to issues, such as unproductive blamestorming … [Read more...]

4 Reasons to Consider Switching to a Modern Service Desk

When software companies merge, like other businesses, it can create opportunities as well as uncertainties for customers. The ITSM space is really crowded with many vendors promising to deliver a great service desk experience. But not all vendors are the same. Leading IT organizations are seeking vendors committed to delivering excellence in … [Read more...]

IT Change: From Resistance to Embrace

This blog is the first in our three-part series on “Successful IT Change Management,” in which we’ll discuss ways to build a culture that understands the necessity and value of change, and navigates it successfully. In this installment, we’ll address resistance to change—one of the most common and important challenges facing IT organizations. … [Read more...]