BMC Software

BMC Software

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 15,000 customers worldwide including 82 percent of the Fortune 500.

4 Reasons to Consider Switching to a Modern Service Desk


When software companies merge, like other businesses, it can create opportunities as well as uncertainties for customers. The ITSM space is really crowded with many vendors promising to deliver a great service desk experience. But not all vendors are the same. Leading IT organizations are seeking vendors committed to delivering excellence in … [Read more...]

A Primer for Data Center Automation

Server room interior in data center

What is Data Center automation (DCA)? Many vendors talk about how their product or service enables DCA but if you perform an Internet search on Data Center automation, it’s hard to get an easily understood answer. In today’s blog, let’s look at what Data Center automation is, what benefits it provides an IT organization, and what special … [Read more...]

Risk Assessment and ITSM Service Delivery: What You Need to Know


When planning a Data Center change such as deploying a new server or adding a new telecommunications line, mobile application, or Web-based service, it’s important to understand the risks and consequences that can occur after your project is deployed. Today, let’s look at the role that risk assessment plays when planning a Data Center change in an … [Read more...]

MTBF vs. MTFF vs. MTTR: What’s the Difference?

Photograph depicts a hacker extracting encrypted data from a computer.

In the IT management world, there’s always been confusion between the terms Mean time between failures (MTBF), Mean time to first failure (MTFF), and Mean time to repair (MTTR), and how they relate to product reliability. Let’s take a few minutes today and look at these terms and how you would use them for data center management in an IT service … [Read more...]

IT Change: From Resistance to Embrace

Resistance to Change

This blog is the first in our three-part series on “Successful IT Change Management,” in which we’ll discuss ways to build a culture that understands the necessity and value of change, and navigates it successfully. In this installment, we’ll address resistance to change—one of the most common and important challenges facing IT organizations. … [Read more...]

Getting IT Change Management Right


This is the final blog in our three-part series on “Successful IT Change Management.” Last time, we talked about how you can build consensus and momentum around change in order to build a foundation for IT Change Management. In this blog, we’ll get to brass tacks with three strategies for IT Change Management in the digital business. These days … [Read more...]

Laying a Foundation for IT Change


 This blog is the second in our three-part series on “Successful IT Change Management.” In our last blog, we discussed resistance to change. This time, we’ll introduce practical ways to address and overcome it, and foster a culture in which the implementation and acceptance of change proceed more easily and effectively. In today’s business … [Read more...]

Five Best Practices for Creating SLAs in an ITSM Environment

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According to the Information Technology Infrastructure Library v3 (ITIL v3), a Service Level Agreement (SLA) is “An Agreement between an IT Service Provider and a Customer. The SLA describes the IT Service, documents Service Level Targets, and specifies the responsibilities of the IT Service Provider and the Customer. A single SLA may cover … [Read more...]