Service Management Blog

Industry-Leading Functionality, Enterprise-Grade Capabilities

2 minute read
David Schmidt
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Organizations are constantly seeking new opportunities to enhance their service and operations management offering with the modern functionality that aligns with the ever-increasing business requirements. Seamless integration with operations enables service-focused organizations to improve their overall service and delivery capabilities that increase speed, agility and organizational efficiency.

Adding automation to address the low-level, repetitive tasks, processing of large data volumes, and optimization of self-service tools, frees up IT resources to shift focus to on-going modernization initiatives. With IT resources able to focus their energy on more strategic transformational initiatives, improves customer satisfaction and customer experience.

Key capabilities that drive business outcomes:

  1. Automation of Repetitive Tasks
    • Layering intelligent automation to help scale and increase service efficacy is a must for the modern enterprise. By automating repetitive tasks organizations reduce mistakes, increase productivity and free up resources to work on more innovations to help the business to reach their success goals.
  2. Process Large Volumes of Structured and Unstructured Data
    • With enormous amount of data being generated each day, any attempts to sort and gain service and operational understandings can only be done with AI assistance. AI can help derive deep analytical findings as well as provide the right data at the right time.  This helps organizations to identify new opportunities, drive innovation, optimize resources and reduce costs all while uncovering new opportunities that drive competitive advantages.
  3. Evolution to Self-Service Assistants
    • To improve overall customer experience and customer satisfaction, self-service solutions must have intelligent virtual assistance and assistants with omni-channel capabilities to not only to increase productivity but also deliver compelling experiences. To successfully accomplish this, organizations need an intelligent knowledge base and a single way to find everything they need coupled with a scalable and flexible way to incorporate the latest innovations to continually update and expand the compelling experiences. These help enable the optimizations required to reduce costs, improve efficiency and increase customer satisfaction.
  4. Flexibility and Agility
    • By utilizing a scalable, modular foundation that enables easy and efficient adoption of new innovations, organizations are able to respond more quickly and with an agility required to respond to customer demands as intelligently and as quickly as possible. It’s key that your platform enable this holistic view of data and assets across the entire ecosystem.

Is your platform of choice able to handle your organization’s business success requirements?

With BMC, organizations are able to realize the benefits that an enterprise-class service and operations management solutions provide. This solution enables organizations to achieve service and operational excellence with the agility required to drive innovation and actionable business insights. By enabling intelligent automation, scalability and flexibility empowers organizations to respond to the demands for the customer while providing a transcendent customer experience.

See for yourself how BMC can help your organization unlock the power of intelligent automation to drive service and operations management excellence.

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These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

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About the author

David Schmidt

David Schmidt is a Principal Solutions Marketing Manager responsible for Cognitive technologies and Enterprise ITSM solutions. As part of the BMC Digital Service and Operations Management organization, Dave brings over 20 years of high tech marketing experience in delivering customer-driven, compelling solutions to the worldwide market. Prior to joining BMC in 2017, Dave held various marketing and technical evangelist roles at Intel, NVIDIA and Silicon Graphics. He holds a bachelor’s of science degree in Journalism from the University of Colorado at Boulder.