An effective Service Desk keeps digital enablement running. The Service Desk identifies flaws in IT...
Author - Joe Hertvik
Organizational Change Management (OCM): A Template for...
IT is all about organizational change and technical disruption. Organizations use IT as a digital...
How to Create an IT Strategy: Getting Started
An IT strategy deals with big IT and digital transformation questions. You likely need to formalize...
Famous IT Quotes and What We Can Learn From Them
Searching for IT quotes, you’re just as likely to find quotes from Steven King’s It as you are to...
6 SLA Best Practices for Service Management Success
According to ITIL 4, a service level agreement (SLA) is “A documented agreement between a service...
How Data Center Jobs Are Changing in the Age of the Cloud
There’s been a lot of changes in the Data Center (DC) since the 1990s. We’ve seen the migration of...
From Small to Big: Growing an IT Ops Organization
It happens all the time in small-to-medium IT organizations: one person handles all the IT...
ITSM ROI: Improve Productivity, Cost Savings, and...
The 2017 Forbes Insights survey on the state of Information Technology Service Management (ITSM)...
IT Cost Reduction Strategies: 6 Ways to Reduce Ongoing Costs
I’ve previously looked at the simple but powerful idea that there is an inverse relationship...
Why Application-Centric Infrastructure Requires A Different...
The nature of application performance monitoring (APM) is changing, mostly because the nature of...